Reviews
This profile includes reviews for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 137 Customer Reviews
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Review frommatthew m
Date: 03/26/2024
1 starShady business practices. The costs of their continued service far out paces the work they actually do. DO NOT USE THEM!
Saela Pest Control
Date: 03/28/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We have reached out to discuss a fair resolution to your concerns. We will continue to try and connect so this may be addressed. In the meantime, please don't hesitate to call the office at ************.Review fromKristen R
Date: 03/21/2024
1 starMost awful uncaring company. My husband lost his job over a year ago, and we asked them if we could please put our service on hold or cancel our service because we had NO money to pay it, they continued to bill us, and basically said they didn't care. To top it off, one of their technicians left my gate open and my dog escaped causing a hellish day of trying to retrieve her.Saela Pest Control
Date: 03/22/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. If you have any further concerns, you may contact the office at ************.Review fromAidan K
Date: 03/18/2024
5 starsSaela is a great business. I signed up with them in ****** ********, they got rid of my bugs right away!Saela Pest Control
Date: 03/19/2024
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Saela in ******, ********. Our team works diligently to provide effective pest control solutions, and it's wonderful to know that we were able to promptly address your bug issue. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again soon!Review fromSierra P
Date: 03/04/2024
1 starTerrible business, attempted to cancel contract and was told essentially I couldnt until the last two services were completed, so I told them I wanted my contract ended as soon as the services were done (scheduled for September and December). Then company showed up in March unexpectedly and billed me yet again for a service I have been trying to cancel since last August. Apparently they auto renewed my contract after I specifically demanded it be cancelled and did not want any renewal. I attempted to resolve this with the person who showed up and was referred to the customer ********************** line. It shouldnt be this difficult to cancel a service you dont want, nor should the company be able to automatically renew a contract and show up and bill you when youve specifically demanded you DO NOT WANT the service. The customer ********************** team refused to simply conclude services and I had to argue and explain the situation to multiple people who didnt even communicate amongst themselves. This company is incredible shady and I would not recommend anyone do business with them. Even though *** now been told they will no longer come, I was told that once before and dont believe it. 0/10 stars, do NOT do business with this company!!!!Saela Pest Control
Date: 03/07/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We want to make sure you are able to talk with a manager and address any concerns before making final changes to your account or discontinuing services. Once again, we apologize for any inconvenience we have caused. If you have any further concerns, you may contact the office at ************.Review fromsteven m
Date: 02/16/2024
1 starSaela is a complete and terrible racket that is a total rip off! They said they would allow me to cancel after 3 services but then have a ridiculous termination fee. Also, they are spraying on outside of my house during winter when there is ZERO bug activity. It is such a total waste of money. I would very much stay away from these con artists!!!Review fromDr. Chris G
Date: 01/09/2024
1 starThis company has extremely bad business practices; they told my son (a younger man) to sign here for services after calling them for rodent trapping services inside the house. Afterward, they informed us his signature, which he provided believing an as-needed service engagement, is now expressed as a two-year contract for them to come out at their leisure and do something when we are not even home and bill our card, which they keep on file. Each visit, whether home or not, is billed for $129.99. They showed up when nobody was home, sending a text message from a message service that could not take responses and the text containing a number that could not connect through to them at all. When the technician texted from the house, I responded, "I do not authorize services when no one is home." He did not respond at all to the direct text that he had initiated, and Afterward, he sent the same bill without entering or doing anything inside the house. I phoned them from a number in an email and explained that we had engaged them for inside-the-house services originally and did not need pest services in the winter months and never when nobody was at home. I explained that they could keep me as a customer if we could schedule something in the spring when it made sense. The call center told me the contract my son had signed permitted them to come whenever and bill us every three months all year. Their further explanation said that canceling required paying half of all the missed visits for the remainder of the two years. I expressed I did not want any of their future services, and they have now sent me a bill for 50% of the remaining five visits, which they insist they have the right to collect.Review fromPeggy C
Date: 12/06/2023
1 starVery shady business practices! I will not renew my contract with them. Unless you are home to watch them do the service they do an awful job. No communication. I have repeatedly told them I need to be home to service my home and then they still charge my card even when the service is not completed. Very poor customer **********************!Review fromNikole S
Date: 12/05/2023
1 starWe are not even a customer and while no one was home, an employee was caught in my cameras entering my backyard through our closed gate (have to open from the inside-backyard side) this is blatant trespassing and I will be filing with the local policeReview fromLouis T
Date: 11/03/2023
1 starBIGGEST SCAMMERS EVER Called to have a spider problem taken care of and a guy came out to spray the house and as I stated to move stuff and he said I didnt need to do that, so he sprayed my childs toys and dog bowls so I had to clean those from the toxic chemicals and the spiders are still everywhere as I told them and they want to keep coming out to spray and charge me more and now I cant cancel this horrible work cause of a 24 month contract that I was told it was all up front fees and can cancel whenever so Ill continue to have to pay someone that didnt get the job done and it seems like tons of people are having the same problem with them. Hopefully people will stop getting scammed by this business.Review fromTheresa C
Date: 10/20/2023
1 starThere was no difference in our spider and vole population after a year of service. I tried to cancel after a year of excuses, and I was told I would be charged anyway because of the contract, so I kept them and just continued to complain. Nothing changed. We moved out of state and Saela doesn't service our area. I was told that I could transfer my services to a neighbor or a friend so I wouldn't have to pay the remaining balance. What? Why would I **** such horrible service on to someone else? And why do I have to pay for remaining services if we moved and you don't service my area? This company is a scam.
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