Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21997401
  
  I am rejecting this response because:
  

  The sales experience and the promises from that experience were not met. When the sales person says that the tech will apply a pheromone that will prevent them from building a nest in the same location, you expect that that will happen. When the the tech applies the pheromone and the product doesn't work, you get frustrated and give them another chance. I did. I called them out. The tech that came out, didn't bother to apply another pheromone. The tech didn't bother to walk around my house and check all the spots. Ultimately, this is not just about the poor service, but the poor product. 

  As far as the contract goes, it is misleading and predatory at best. The contract states multiple numbers that are not clear and the customer support mis-quotes and mis-charges you cancellation and still doesn't want to work with you. Ultimately, in your "contract" there is absolutely NOTHING a consumer can "do", according to the support person, when the company "doesn't" meet the quality they promised. As far as the response I got here, on the BBB, it is the SAME response as anyone else.
  
  They will "always" come out until the customer is satisfied.  The problem is, I don't feel they "can" meet my satisfaction because I feel betrayed and mistreated. I don't feel their products nor services can reach their level of promised expectations. To then tell me there is "nothing" they can do except charge me a number, that is incorrect and s**** up the cancellation fee, over billing me and requiring me to call them saying I didn't authorize the amount, then they finding that they had "overbilled" me. 
  
  Why would I ever say I am "satisfied" with my care? Seriously? How can a company ever think the customer can never get any money back even if the goods or services were not delivered? So...I am sorry, I reject your "attempt" at pacifying the situation.

  ourse. As such, according their agreement I had to pay the "remaining balance" on my account according to the "agreement". They attempted to bill me the ENTIRE amount, not the amount minus what I had already paid.I had to call up again and attempt to get the money back, which they said would be refunded, however, I would still need to pay the remaining amount, even though their end of the agreement was not upheld, nor the promises made honored. Even in the agreement, they promised "bait boxes" but never delivered on those either.Pet Nomo is predatory in their treatment of their clients.

  Business Response

  Date: 07/30/2024

  We will come back as many times as needed to make sure customers are happy. Pest ********************** is never going to be perfect. We will follow the signed agreement and keep the low price we already have for an initial service. Our agreement is super clear and we are happy to continue providing services and give our best work if they choose to continue services. Thank you.

  Business Response

  Date: 08/02/2024

  We are using the best pest control products on the market and will always give our best.  

  Pest control will never be perfect.  We will continue to come back and make things right anytime the pest issues happen. 

  We will stick to the signed agreement as we are doing everything to help this customer.  

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21997401
  
  I am rejecting this response because:  When a business does not meet the expectation of the client, nor provides the services that it promised it would, you didn't even provide the bait boxes in the contract, it is makes no sense, nor is legal to bind the client to and require them to continue to work with them essentially beating them over the head with the same response:
  
  Effectively saying: "We have the best products in the industry and we will always come back to make it work. We are abiding by our contract!" 
  
  An agreement is not a "contract" it is a social norm dictating expectations. To tell the client that there is nothing to be done and "we will send you to collections or we will take your money for a service that is substandard to you", that doesn't fit the agreement I signed nor agreed to. You have lost my loyalty and violated the agreement. I submit I owe you nothing more. I submit that how I was treated and expectations were not to the standard of even lowest 1-star rated hotel. It is pitiful. Ultimately, I reject this "answer" as it is not an answer. There is nothing more to be said. I am not even asking for the original money I sent for the first treatment. I simply no longer want anything to do with you as a company as I feel your practices and processes are predatory, inaccurate, and shady at best. The Agreement you state is really shady as well. I Ultimately want nothing more to do with you.
  
  The hope for this forum is to hold you accountable for the practices you have and hope you will reform and be better for others, however, I don't feel that will happen based upon my interactions with your company.  Ultimately, you are there to make a profit and from my experience, you don't care about the consumer, you care about the "Agreement". When I said I don't authorize the payment, you still processed it...wrongly. You still goofed up. You misquoted me, on the phone, pricing and left over payments. When I asked to speak to someone else to address my concerns, the single person I was talking to was all I was given. There is no escalation. It is the "Agreement" to you. So, no, I don't accept your "Agreement". I don't accept your half baked "attempt" at making things work. I don't accept that you can even do the job I asked you to do. Ultimately, you have failed at your side of the "trust" in that "Agreement". 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/06/2024

  *******,

  We welcome the idea of you being there for a service where we can show you the different products we use. We can also show you where we treat and continue to work hard to help you. We have done quality work and deserve to be paid for our work. We also will come back for free if needed so long as you are up to date on payment.  We will be waiting for a call if you choose to continue. We will plan on you not continuing and move forward with cancellation in mind. This is your choice. We would much rather work hard to turn you into a happy customer. Thank you. 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 21997401
  
  Nomo, 
  
  I don't think you fully understand. I have paid you the service you attempted to give me. I'm not asking for that money back. I am asking that you drop your insistence on asking for a full cancellation fee based on the fact that you failed to provide the promised service and failed the "agreement" on your end. I was threatened, when I called to cancel, that if I didn't pay I would be sent to collections. It is this kind of behavior that I want you to stop doing. This is what I don't want. Leave me alone and change your agreements and your approach to how you treat your customers. It is awful and predatory. Again, you aren't "allowing" me to move on with my cancellation, I already did, however, you botched that process as well. You, as a business, are kind of a joke. You fail to perform your service. You fail to even cancel properly. You fail to keep clients and then threaten them for services that would NOT be rendered in the future because you failed in the present. Honestly, you have to admit, you wouldn't like your process either if you were treated the way you have treated me and many other people. 
  
  So no. I'm not happy about the experience. I'm not happy with how you have treated me and many others I have talked to, who, when I told them about my experience, they stated the same kind of treatment.Ultimately, it is because of this process, your "service" that I no longer really trust door to door sales. You don't have the integrity to admit you are wrong, have failed the customer, and continuing to come out and say the exact same thing over and over, doesn't win the customer over, it just worsens the relationship.  Your people should have spent the time to repair the situation when they came out on return call, or when I dialed in frustrated. Instead, when I dialed in, all I got was the exact SAME line "we are always willing to come out and make it right." You might be willing, but I am questioning your want to make it right and your ability to make it right. That is why I am cancelling and why I have reported this experience to the BBB.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/09/2024

  The service came at an extreme discount and we are only asking for the discount that was already given. You originally paid for only the discounted rate to sign up for the year and go through all services throughout the year. We are only charging according to the signed service agreement and the recorded welcome call where you agreed to the terms not once but at least twice. Thank you

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 21997401
  
  Wow. So the fact that the consumer is not satisfied with the service you promised, nor the product that you promised, means nothing to you? You are totally right...It makes total sense that capitalism allows you to under-promise, under-deliver, and still get paid for it. Oh wait, I should be careful, that's sarcasm.  As far as I know, within any regulations and product consumption, you cannot FORCE a consumer to pay for something not delivered. You didn't deliver and then you say, pay me. How does that work? This is why I have contacted BBB and other entities. You are proving my point entirely. I did get a discounted rate, because I asked for you to do ONE job of ALL the jobs you offered. Yet, you failed. There is nothing more I can do. Badgering a customer who did not receive the level of excellence you agreed upon and treated them poorly, then not allowing them to cancel the contract, but you, as an entity, can cancel any time you want without repercussions is at the very heart of this dishonest and predatory agreement.  Again, this is a corrupt way of running a business. If you pride yourself in your efforts, then treat people better and build a contract that makes sense, instead of prey upon people and provide shoddy service. This is on you, not on me.
  

  Business Response

  Date: 08/13/2024

  We will use the best products in the market to help you. We do deserve to be paid according to the agreement. We have never overpromised and underdelivered. Pest control will never be perfect and we apologize that the service isn't living up to your expectations. We would be more than happy to continue to work hard. 

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 21997401
  
  I am rejecting this response because:
  
  So where do we stand here? You say you never overpromised or underdelivered, but that is your word over mine? You didn't deliver. You never delivered bait boxes. You may have attempted to use a product, but you definitely didn't the second time and only partly the first, as again, what you stated would happen, didn't. So...no, I would say you don't deserve anything really. If someone doesn't deliver, they don't get paid. You can't have a contract that says not matter what, you get paid. That undermines the rights of the consumer. I am the consumer. You didn't treat me fairly, and continually badgering me with a statement of we will continue to come back until it is right, doesn't fly. You service is not a service, it is a predatory practice and I will stand up to that.
  
  

  Business Response

  Date: 08/16/2024

  If you want to reopen your account. We are happy to do every part of the service with you watching. 

  Again pest control and humans are not perfect. We will gladly come back and address issues you have. 

  I am glad you are standing up for what you deserve because we stand for the same thing. 

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 21997401
  
  As this goes on, longer and longer, it is apparent that you believe you have been compliant and are unwilling to change nor compromise in any way. I have already indicated that I don't trust you nor your services to be competent enough to meet my expectations nor what I feel was discussed with me. I am sad that you are not willing to listen nor change, but rather continue to push the same rhetoric you have from the beginning. What I am hoping is for you to change your practices and be more transparent and honest in how you deal with people. If you truly believe you are being honest, just read this BBB board of all the people who are claiming the same dishonesty I have experienced and described. I wish you luck in your endeavors, but no, I will NOT be re-opening my account.  I don't trust you.

  Business Response

  Date: 08/23/2024

  Thank you *******. We also wish you the best. 

  With my proposal, you could look at our products, watch us mix the prodicts, and watch us use the products. That is as trustworthy as it gets. 

  With many thousands of customers we have worked hard and have done a great job limiting complaints. 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 21997401
  
  I am rejecting this response because:
  
  I appreciate your willingness to explain your previous position. The fact still stands that it wasn't until I filed with the BBB that you started working with me. You, as a company, was belligerent and brow beat me with your "agreement". You continued to do that time and time again, even after this thread on BBB. That is not how businesses should be run. You will not be getting my business nor my money back as I you have violated the fundamental Business Consumer relationship: trust on providing what you promised and working to gain the trust of the consumer.
  
  Winning their trust starting with Sales, built upon, what I now know is a lie, doesn't build that trust, it destroys it. Not providing quality work, and requiring a consumer to watch you apply things and watch over your technicians one by one, as if they are not Adults but rather adolescents, doesn't build that trust. Calling into cancel and having a customer support *** say they are the final say in the manner and that they bill you no matter what, for services in the future not rendered and there is nothing the consumer can do about, destroys the trust. 
  
  What am I looking for? An honest answer of "Whoops, you are right, we screwed up. We shouldn't hold you reliable for our mistakes."  I am looking for you to be better, and stand up to my level of human decency and expectation, which isn't that high.  I am looking for you to change your tact and start treating people with common decency and the care you just showed me in this last message, but from the beginning of the experience, not at the end after you destroyed the initial trust I placed in you as a company.  In short, I hope you change, but I will not be caught up in your shady practices again.
  
  

  Business Response

  Date: 08/27/2024

  Thanks for addressing your concerns with us. We are helping the best we can. We are sorry that we couldnt meet your expectations and you feel wronged. We are positive we could have made the wrong right where everyone wins. Nobody wins when accounts are cancelled. Sales, customer, and business all take a loss in this scenario. 

  We wish you yhe best. 

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 21997401
  
  I want to make sure that at this point, what you are saying is we are done. We will both walk away from this and move on. I also want you to ensure me you will not be sending me to collections. Is that what you are saying?
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21955630
  
  I am rejecting this response because:

  i gave the company a chance to re-treat the house and their employee showed up and lied to my wife stating that I requested to treat only one room in the house where I have text msgs showing I asked the whole house and the yard to be treated! when I asked to have someone come out again instead of sending someone asap they told me that they come to my area once a week and i had to wait! since i paid and have no other option i asked for the latest timeframe to be visited but the answer i received was since they were squeezing me in they could not give me a certain timeframe and they would come whenever. i stated that i worked and i would not be at home during the day and asked for another appointment but did not get any response! Due to the lack of communication, disrespect shown by the employee, I do not want anyone from this company to come near my house! also i just received an email stating that i owe $279 to Nomo !!! where the text msgs sent by the company clearly states that if i wanted to cancel i would only pay the $220 discount i received in the beginning or i would continue with the $59 monthly payments i dont understand where $279 total was produced from!

  due to all this i am rejecting their offer and wanting to stay with my original offer. if not i will go to small claims court and ask for a full refund

   

  
  Sincerely,
  
  *************************

  o make payments to service i am not receiving! i reached out to terminate my account and they stated that I had to pay $220 to terminate my account! I have signed this account knowing this but i signed the account expecting to get the services they promised. would you please help me in what i should do? should i pay the $220 termination fee or should i go to small claims court? is there something your bureau can do?

  Business Response

  Date: 07/09/2024

  This is for a customer in ******** not ***** 

  Pest Control is a process, not a 1 time event. It sometimes takes multiple treatments to get the bugs under control. This is why in the agreement it clearly states we will come back for free if there are more than the occasional pest. 

  We are sorry for the continued issues and will happily come back to help you. Rather than cancel, lets work together to help you. 

  Business Response

  Date: 07/11/2024

  The agreement states that the discount given is the price to pay to cancel. We would much rather us work it out as pest control is a process, however the discount given is all we request back if you choose to stop services before the 12 months is complete. 

  This is all clear in the agreement. 

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21955630
  
  I am rejecting this response because: the so called contract they are referring to also states that they would provide the services they promised! no where in the contract it states that their employees will lie and do a half work, stop responding to clients and ask for the fee for the service never provided! It does not state that they will sell you their services, collect the money and not deliver! it does not say they will only try to deliver when clients escalate the situation! 

  this is the worst customer service and the worse management you can ever see! i am not paying the $279 invoice which I just got the third or fourth today! I would like them to give a straight yes or no answer so i can seek legal advise to handle this at small claims court!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/16/2024

  We are more than happy to reinstate your agreement and move forward. We would much rather give you the work you are looking for rather than you cancel. 

  if there is something that isnt living up to your standards we have a free return policy and would much rather do that then chaege the discount fee that is required per the agreement. 

   

  We won't be able to cancel because we need opportunities to make it right and we have yet to be given a fair shot. Thanks 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21955630
  
  I am rejecting this response because: I want my account terminated and the $279 open balance to be credited due to poor to none service, Poor customer Service, the time I have spent dealing with the company here and the time I have and still am living with the bugs they have promised me to terminate but not have done. I do not want that companies associates to come near my house. Also I have text messages from the company stating I would have to pay only $220 to terminate but now they are requesting $279. This Company is nothing other than a scam
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/19/2024

  We have a responsibility to be upfront that pest control may take time as it is a process. We are willing tonuse different products and work hard to help you. 

  Please dont make it a thing that we arent willing to help. We have been very successful st helping others and if you give the proper time and ***** we will work hard to help. 

  We will need to stick to the agreement, but we wanted you to know the agreement is also there for you so we are bound to come back if you need. 

  Thanks. 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21955630
  
  I am rejecting this response because: You started to follow your own contract after I complained to the BBB!!! When your employee came to my house and lied to my wife stating that i requested to have only one room treated but our text messages clearly stated i requested the whole house and the yard, I messaged you right away to raise my concerns you stated you could only send someone 7 days later! when i stated that i needed the latest appointment you said since you were squeezing me in you could not provide me a time frame! than i texted you asking for an appointment for the following week but never got an answer! (all texts are saved) You have been stating that you need to stick to the contract, I did not see anywhere in the contract saying that your associates will do a poor job, lie to customers, not answer customer questions or appointment requests than if the customer goes to ******************** or court than they will be willing to honor the contract terms! Your contract states that I will make monthly payments for the service you provide! NOT for the service you did NOT provide or try to provide when a complaint was made to the BBB! 

  I am continuously getting emails from your company to pay $279 but our messages clearly states that I stated to term my account and you stated if i wanted to term i needed to pay $220 nothing else! after i clearly stated that i wanted to term i never got an invoice for $220 like your written statement says but igot several emails stating i owe $279!!! Which means i have been lied to again 

  I do not believe that your company has the competency to meet your own standards and I will not deal with a deceptive company! At this time i am only requesting to term the contract without any payments! if you reject this and i have to go to small claims court i will be asking for the amount i paid and more! 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/30/2024

  Correct. The final balance is $279. $59 for the monthly bill and $220 to cancel before the year is finished. On our final reservice attempt our service pro made this note that you can see on the gps time stamp where he was at your home. "Customer wouldnt answer phone or door for interior service, left voicemail" He also stated this "Today I came out and completed your pest reservice, I re misted the front as well as the back yard to deter pest activity." We are always happy to take care of our customers and make sure they are fully taken care of. We would much rather continue services rather than charge the required $220 fee to cancel early. All that would need to happy is the $59 charge would need to be caught up on and taken care of monthly. Thanks. 

  Please let us know. We will plan on sticking with the cancellation unless we hear back and you get caught back up. 

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The correct address is **** ***** ****** **** ****, Oklahoma City, OK 73169 which you should already have.  Please send a copy of the "permission" that you claim you have which you couldn't find in February of 2023 when this service was first cancelled and you told me you "took it off the check".  
  
  
  
  Sincerely,
  
  
  
  ***** ****

  Business Response

  Date: 02/17/2024

  *****,

  We have good quality notes on your account and noticed we dropped the ball with cancelling your account December 2023. We noticed there was a service performed February 2024 and was charged. We will issue a refund for that service that was requested to stop. We received permission to charge the account a while back and have an agreement on file. This account goes clear back to 2014 and we have diligently serviced every single time there was a charge. We have good records of all of the services and charges. We did drop the ball in not cancelling the account December 2023. Is there a good address for us to refund that payment? Thank you!

  Nomo Pest Solutions

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 21st 2023 they said they sprayed for bugs. Even said they checked the GPS. I have documentation of the bill and what they said they did. I tried explaining that it didn't happen. I also recorded the conversation. Was told they are local but the business is located in Utah and Kansas. They did not provide the GPS to me. I checked my cameras and my neighbors cameras with zero success of finding anyone at my house. The contract is broken and I will not pay. They are trying to say I'm breaking the contract, which has not happened.
  
  If this has happened to you or anyone you know please email me at *****[email protected], I am in talks with a lawyer and would like to collect enough people for a class action suit for their business practices. This doesn't seem to be a one time thing. Do not provide any video footage to them for proof, save it for the suit.

  Business Response

  Date: 01/23/2024

  *****,

  We are so sorry for any frustrations with our company. We want this to be a good business relationship and want you to have an enjoyable experience. Not saying this did or didn't happen, but maybe our service technician made a mistake and serviced the wrong property? Our gps does show he was in your area. Instead of working with a lawyer, maybe it would be a better solution to call us, set up a time you will be home? That way we can perform the service when you are home and can see the quality work we provide. Looking forward to speaking with you soon! Thanks! 

  Nomo Pest Solutions

• Initial Complaint

  Date:11/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/28/23 I signed up for pest control services. Since I work from home sometimes I had records out so I asked the salesman if they could spray tomorrow on 6/29/23. He agreed. Nobody ever came back to spray my house. On 7/6/23 I emailed Nomo and they responded by saying they show I had service done on my home on 6/28/23. I explained the deal and I asked for my money back and to void the contract because I don’t do business like this. I have security cameras to prove no service was done in my home. Several emails back and forth and I asked them to freeze any service until we resolved this. They agreed on 8/3/23 to pause my service while we looked into this. On 8/14/23 I had $330 taken out of my account. They also took $43.66 and $40 after I was told my service would just be frozen. I had to close my bank acct to avoid anymore money being taken. I sent several email and no response until 8/30/23 asking me to send them my security footage. I declined to do so due to possibly having to take them to court. My neighbors had a similar problem with them and cancelled but only got charged $200 for cancelling. I know a couple other people who have had issues with this company too and they need to be stopped.

  Business Response

  Date: 11/27/2023

  We are sorry for any confusion. We do have 2 forms of GPS that show we were in front of the customers home during the time the invoice states. We also have video proof showing the service pro getting equipment from his vehicle etc. Our gps tracker has outward and inward facing cameras. It could be a good step to get one facing the homes we service for further proof. We offered free reservices where we would come back free of charge and perform the service again. We want nothing more than the customer to receive the services and allow us to fix anything that frustrated them. We do feel the service was complete, but still are willing to come back. 

  Thank you

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The service provided by the business has been done unsatisfactory for months now, they have had multiple opportunities to make it right up until this point. We gave NOMO a chance to perform the service we paid them to provide, and they have not done so except for at the beginning of our agreement. They offered to take $5 off our next two services after I told them how horrible the service has been. That was just insulting to say the least. 
  
  
  
  Sincerely,
  
  
  
  **** *****ll customer support. After a few calls and emails, I got the return call two weeks later, but it was in regard to my unpaid balance for the last service. I requested to speak to someone and was transferred to the Technician QA in Utah. After expressing all my concerns beyond what's listed above and mentioning I have Ring video of the shotty work, he offered to take off $5 for my next two services and come retreat for the Moles. My service was cancelled at my request, then all he could talk about was the remaining balance. I mentioned being the past 4 treatments the techs have been providing half the service paid for, my final invoice should be that as well. There has been no contact from Nomo Pest other than the multiple emails and text messages about my unpaid invoice to this day.

  Business Response

  Date: 11/15/2023

  We are so sorry about your most recent experience. This is not something we want to happen. We want each and every customer to be happy. We would love to make it right and come back like we promised. We always want to be following all laws of the labels we use. There was a change on regulations on the label and we always want to be doing things right. That is important to us. We also want to make sure we follow through with you as the customer and your requests and want nothing more than to have you be a satisfied happy customer. I still think we can do that if you allow us to come back and make things right. Thank you! 

  Business Response

  Date: 12/10/2023

  We are sorry for any unsatisfactory services. We need to follow the law and provide services according to the label. We are happy to vome back and give free reservices as long as oayment is up to date. We cant come do free work if we dont have payment. Pest control isnt perfect. Which is why we offer to come back for free. 

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman for Nomo came to my door and offered services for an introductory offer price of $129. I said I didn't want to pay that much and the salesman said that there could be a special introductory price of $79, if I didn't like the service, I could cancel. The salesman had me sign on his iPad and said there would be a follow up email to finalize the service. I received two follow up emails. The first one had a contract, and the second one said: " name, please finalize the Nomo Pest Solutions agreement by clicking here." I clicked the link and listened to a an introductory call. At the end of the "courtesy introductory call" from the link I was given an option to "accept terms" and I did not accept the terms. The call was ended, so I assumed that I did not accept the contract. They apparently sent out a technician for the first treatment when we were gone a few days later, and when they contacted me via text to say they had to reschedule the second treatment 2 months later, I called them to tell them that I didn't want the treatment, I never agreed to it. Now they are saying that because I did not call or text them to cancel within three days of the visit, I must pay the $200 cancellation fee. The "customer service" manager I spoke with on the phone said that I signed the contract on their iPad that I would call within three days to cancel. I said that I was under the impression I never agreed to the contract in the first place because I selected "I do not accept" option in response to the email I referenced above "... please finalize by clicking here."

  Business Response

  Date: 10/27/2023

  We have a signed service agreement from this customer. We never received any phone call, email, or text message mentioning the customer wanted to cancel. We performed the initial service and gave our very best work. To cancel, we only ask for the discount on the initial service. This is on the service agreement, and we strive our very best to be completely transparent on our agreements. We did follow the signed agreement and are sorry that the cancellation came nearly 2 months after the initial service happened and was paid for. The buyers right to cancel is only 3 business days. Please give us a call if you have any questions.  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 a representative came to my door asking if I had ants or wasps, which I did. He guaranteed me that this pest control would eliminate them, it did NOT. I had to call them back at least 3 times to repeat the ************ still hasn't taken care of the problem. I called a few weeks ago to cancel & was told it would cost me $100.00 to cancel, which is fine considering I'm paying $43.00 a month with no results BUT I called back today & they informed me that since I had split up the quarterly payments I would have to pay the last 2 months of the quarterly along with the $100.00. That's $186.00 to cancel. This business are scammers who are no different than the phone calls we all get everyday. I've thrown my husbands hard earned money away when coffee grounds would have done more than their services have. After a heated dispute with a ***** today they immediately tagged in on my bank card to grab their $186.00 the bank didn't have enough time to stop it. I wouldn't recommend this company to anyone. Even contacting my states attorney general would do no good considering the attorney general this state has at this point. Nomo stands for no more money in your pocket, it's in theirs.

  Business Response

  Date: 10/16/2023

  We are sorry there were continued issues. Sometimes they take a few extra treatments. I can promiose you we have been determined to help you have a positive experience. 

  We only charged what the agreement states and charged the discount we gave you. Please let us know if there are any further questions.