Complaints

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• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nomo Pest is a company that does not follow their own contract. The contract says they will come out every month to spray the yard. If you ask them, they will spray the inside of your house. They have a one year contract for $60.00 plus tax a month. They have a cancellation fee of $200.00. I started the contract in July of 2022. They said they would set up appointments each time, they do not. They sprayed inside and outside in July, They sprayed my yard in August. No appointment, they just showed up. They did not spray inside like I wanted. They did finally come to my house to spray the inside in October 2022. The only reason they were here in October is because I called and asked them to come out. It took 3 phone calls and emails to get them to respond. They came in and very quickly sprayed around the floors. They then left the bottle they were using and said I could do it myself if I needed to spray again. No one came out in September, November or December. They came out the last week of January and texted me to ask if I wanted them to do the inside. I was at work and unable to leave. I have no way of knowing if they sprayed or not. I originally started this contract with them because I had recently moved into this house and it had bugs. I had to do my own exterminating inside in August and September. Which also means I had to pay for the sprays and bombs that I used. I would like to get out of this contract. I do not feel I should have to pay the $200.00 since there are 3 months they did not follow the contract, and never came out. That would equal $180.00. Plus the cost of the supplies I had to purchase which were well over a months cost. I have tried to cancel. They do not allow it. They say they will make it right and then they do nothing. They keep taking the fee out my account. They broke the contract. I just want out of it.

  Business Response

  Date: 02/06/2023

  According to the time stsmprd records we have come during the loathsome we agreed to. 

   

  We do offer free return visits between our regular treatments. Please give us a call. We can easily go over the agreement along with the recorded welcome call upon signing the agreement in which it was explained and agreed to. 

   

  Again if there is ever a problem with service, we will gladly send someone back out at no additional cost. Pest control isn't perfect which is why we offer the warranty to have us come back. 

   

  We are here for you and want you to be a haply customer. The discount you received to sign up is the only thing we ask per the agreement if you cancel before the year is completed. 

   

  Thank you. We hace a full team who is here to help