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Business Profile

Online Gaming

Chess.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Visit Website(800) 318-2827Write a Review

About

Overview

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Chess.com, LLC

877 E 1200 S PMB 970397

Orem, UT 84097-3720

BBB Accreditation & Rating

Chess.com, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Rating

F

Reasons for rating

  • Failure to respond to 22 complaint(s) filed against business
  • 23 complaint(s) filed against business
More InformationHow are BBB ratings calculated?

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About This Business

Years in Business: 2

Business Details

Local BBB:
BBB, Mountain West & Pacific Southwest
BBB File Opened:
8/12/2025
Business Started:
12/8/2023
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Mr. Erik Allebest, Member

Additional Contact Information

Principal Contacts
Mr. Erik Allebest, Member
Customer Contacts
Mr. Erik Allebest, Member

Additional Information

Business Categories
Online Gaming

Latest Reviews

  • Jonathan D

    "I received an email offer that stated my account will be charged $0 while my membership renewed automatically, annually.They are falsely advertising the terms of their membership offer and there is no recourse for customer service resolution or contact."

  • Dustin F

    "I typically do not leave reviews, but I was genuinely impressed with the customer service I received from REMOVEDhad originally signed up for a trial membership and did not realize that the subscription would renew as an annual membership once the trial ended. When I noticed the yearly charge on my account, I contacted their support team to explain the situation and request a refund." ... Read full review

  • TAMMRA M

    "I've been with this Chess.com since 2021, I think; and ever since playing online through Chess." ... Read full review

View all Reviews

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.