Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromDanielle B

  Date: 06/01/2023

  1 star
  I have been trying to cancel this service because it is horrible! While speaking with the representative he stated that I signed a 5 year contract LIES. When I first started the service it was said the contract was for 1year now im told something different. All I want to do is cancel the service and more on. This is such a hassle. I am so frustrated with the whole situation.

• Review fromCarol S

  Date: 05/30/2023

  1 star
  Do not use this company! I got the medical monitor for my mom in August 22. Because my name is on the contract (thought I was doing a nice thing for my mom) she passed away in April 23. I am stuck until with the contract til August 2027! One star is way too many! Adam Schanz should be ashamed for the way this company is run!

• Review fromJacob C

  Date: 05/23/2023

  1 star
  Alder system did not work at all but they are demanding payment. The company has not provided one second of monitoring in an entire year yet they want to charge ** for years of service before recognizing our cancellation request.

• Review fromSherrie C

  Date: 05/17/2023

  1 star
  Our story of Alder Alarm starts with a representative coming around the neighborhood claiming that they had taken over for a prior company that we had. They installed their(Alder's ) equipment after taking out the previous company's equipment. They stated that their field representative had left the company. The service needed to be updated and there were no technicians to service **. This has been three or more years. All along we thought that the previous company was told that we did not need them. We are getting phone calls and mail notices for non-payment of services that we have not had for years. We are now liable for 2 companies. We also told Alder we no longer require their services. They claim that they are going to mail out a form that we had originally sent them (but they did not get it) a new form has not been received. We now have a brand new local service that is very certified. We are having to pay bills for three companies which we only want to pay for the service we have now. By the way, both former companies are located in the same city in ****. This makes it confusing.

• Review fromMickey D

  Date: 05/09/2023

  1 star
  We were told when agreeing to terms that it was a two year plan. We were never able to use I t, buy had hopes of making it work. Life went in and we forgot about it. Fast forward to 22 months. We called to cancel and were told we couldn't that it was a five year plan. We'll that was a lie because we agreed to two. They wouldn't cancel even though they knew we had never used the system once. It's still in the box. We were told they were gonna charge us 90% of the balance up to five years. These people lied to us about the length of the contract and even after telling them I will send the equipment back still in the box, that we owe them 90% of the remaining what they claim is a five yr contract. In my opinion they misled us with the length of the contract. They say everything is recorded yet they can't go back and pull the recording.I strongly advise not doing business with this company due to their customer service and listening tactics

• Review fromMary S

  Date: 05/09/2023

  1 star
  I upheld my end of the 6 yr contract from May 16th 2017 to May 16th 2022 and sent a letter April 6, 2022 within the 30 days advanced notice to cancel my contract as i no longer needed their services. I sent another letter December 26th 2022 to cancel my contract and still they didn't do it. I talked to a rep this past April and said she would forward it to the account ********* here it's a year later and they are still taking out payments out of my bank account. They said i had a 6 yr renewable contract if i didn't cancel my contract before the renewal date. I did send a letter to cancel, cause you have to write them & can't do it by phone or email. This company use unethical practices. I want them to stop withdrawing from bank account!!!

• Review fromMatthew B

  Date: 05/04/2023

  1 star
  If I could give them 0 stars I would. This company is straight dog sh*t. Their customer service is non existent. They lie about contracts and try charging thousands of dollars if you want to cancel. I'm sure they've been sued many times. DO NOT BE CON'd INTO THEIR SVC!!

• Review fromErin F

  Date: 05/02/2023

  1 star
  If I could give less stars I would!! Company sold me on a 5 year contract under false pretenses. He said it would only be a year and that was wrong. I own up to being locked in and have paid for 3.5 years of the 5 year contract. However, I only had the equipment turned on for less than a week because every night at 3 am the alarm would go off. And no one even called to check Recently I have not been able to pay the bill. The called me to see about "helping me out" and offered me a discount but Unforseen circumstances has made it so I am moving to a private residence that does not allow security systems as the owner is taking care of that. I informed them of this, offered to settle up the back pay and they charged me a "cancellation fee" of $1099.73. I informed the rep I was unable to pay that and he hung up on me. I have since reached out to them to receive a copy of my contract for review and they have refused over and over again, asking if another company has reached out to me. This is becoming a legal issue as they are not supplying me with my legal right to a copy of my contract! Do not use this company

• Review fromMichael A

  Date: 04/30/2023

  1 star
  They do not Service their Systems, we have been calling them for months and no help. They extended our Contract without our ok to do so, don't use this Company!!!

• Review fromGloria G

  Date: 04/21/2023

  1 star
  Ive been with alder for years and one day in September of 2022 an alder rep showed up at my home and told me that he was there to upgrade my system ( big mistake) the sensors are stick-on and keep falling down,my panel is completely black and doesnt work and they want to hold me to a contract. Ive had a technician to come out several times. They come in and do whatever it is they do to get your system up and functioning for a couple of days but after that its malfunctioning again or worst. Ill call the company we troubleshoot and they tell me what to do to bypass some of the doors that Im paying them to secure. I dont need to bypass anything I need their sh** to work properly. At night Im fast asleep and my alarm goes off and all through the day and night Im hearing panel communication failure If the panel is not communicating I know my home isnt being monitored. Im not making another call to them and nor are they getting another cent from me.