Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

Review Details

• Review fromRachel V

  Date: 07/17/2023

  1 star
  Alder deserves zero stars but that is not an option here. Three DAYS after the installation the back door sensor BROKE off. I called and was told the technician can not come out for a few weeks. I called after a week and told them I wanted this contract canceled due to very bad customer service. I was told to send in the equipment (which my husband and I had to uninstall ourselves) and once they had the equipment it would be canceled. Going on 2 months later I call again when my account is charged for the second time and ask why this account has not been canceled. I was told my account did not meet the cancelation requirements that I needed to pay the dull balance to cancel (when I asked for that amount I was told I can't afford it instead of getting a number) After a lot more phone calls and many many many hours on hold and being transferred, I finally had a guy tell me my account was canceled and I would be refunded for the 2 months Great!. A month later I check my account for the refund only to see yet ANOTHER charge from this company. Alders customer service is absolutely horrible.

• Review fromJackie A

  Date: 07/17/2023

  1 star
  This company preys on the elderly. My 83 year old father-in-law moved into an assisted living and sold his house. When we called to cancel the security, we were told that he would have to pay off the remainder of the contract, which was over $1000! This is a disgusting practice that needs to be stopped.

• Review fromLissa J

  Date: 07/14/2023

  1 star
  I tried to cancel my service for a system. I never set up and was paying bills on. When I called to cancel they wanted a verbal password again for a system. I never set up so I didnt have a password and now they wont cancel the service without it, now if I stop paying the bills itll go against my credit is people are completely worthless

• Review fromKrista L

  Date: 07/13/2023

  1 star
  I'm only giving them 1 start just so I can do this review. They do not even deserve 1 star! ALDER is HORRIBLE! WHATEVER YOU DO, DO NOT SIGN ANYTHING WITH ALDER! My 5 year contract FINALLY ended, well I ended it 2 months early, because I was tired of dealing with them. Within the 5 years, I have fought with them about payments, equipment, and its like pulling teeth to get a technician out. This past February my system stopped working, they told me that I still had to pay the monthly fee and they would credit my account for the months that it wont be working. Well 6 months later, they finally sent someone out to fix my equipment. I had to get a lawyer involved so they would credit my account for the 6 months that my system did not work. When I called in May to go ahead and payout the end of my contract, I was asked several questions as to why and what other company I was going with. I had to sign a paper, email it back, and pay the remaining balance. This was in June. So I cancelled my service/account/contract 2 months early. Yesterday I walked out to my mailbox and I had a statement from Alder for $11.80!! So I had to call the sorry company and tell them I am not paying the $11 and that my service has been cancelled. I kept asking the lady as to why they haven't deleted my info/account yet after I paid and signed the ending of my contract. She looked in to it and said "i'm sorry, disregard that statement" Your contract is cancelled. I told the lady, to delete my account/service/contract, etc and that I never want to see Alder on my phone or in my mailbox! PLEASE WHATEVER YOU DO, DO NOT GET ALDER!!! They are worthless and a piece of crap! TRUST ME YOU ARE BETTER OFF WITHOUT THEM! I am so happy that I no longer have to deal with these sorry people! FYI:: If you do have a contract with them, they automatically sign you up for AUTO RENEWAL!! So make sure you tell them to uncheck auto renewal. ALDER IS HORRIBLE! DO NOT SIGN UP WITH ALDER! WORST SERVICE EVER!

• Review fromMark S

  Date: 07/13/2023

  1 star
  All that I say is my own personal opinion, with over seven years association with this company.The equipment installed was the absolute minimum, only on the front and rear doors, nothing on the windows. Of which there are several.Month after month I was alway late with my payment. By the time I got my statement which took two and a half weeks to get, I write a check put it in the mail two and a half weeks for them too get it, its late, due on the twentieth of the month. On the twentieth they are lighting up my phone accusing me of being late with payment. Alder applied my payments to other customers accounts Ive not gotten a statement in over a year, expecting to be precise and accurate in where to send my bill. Alder cashed a check for payment and not give me credit. Im done and disappointed and, disgusted!********************

• Review fromJames R

  Date: 07/13/2023

  1 star
  Alder continues to charge my bank account although I have canceled the service! They claim it can take up to 30 days to cancel membership and will charge for the next month if the membership hasnt been cancelled by the company. They claim that they will reimburse my account after the 30 days. I did not agree to this extra charge. They are stealing money from consumers to try and earn interest on non costumer moneys by charging their account and reimbursing 30 days later! This company can not be trusted!!! They are thieves and they dont care because the lack of regulation allows them to steal from the consumer!!!

• Review fromVanetta T

  Date: 07/13/2023

  1 star
  Company took a payment out my account without my permission please be careful if u pay by a card they keep the card information on file and use when they want. Without permission. I am trying to locate the perspective people to report them to

• Review fromHernando C

  Date: 07/12/2023

  1 star
  This is one of the worst security company in the **.

• Review fromReva M

  Date: 07/10/2023

  1 star
  I have had Alder for 5 years. They are a worthless, non- responsive company with faulty equipment. My contract expires June 16 and I tried contacting them to let them know I did not want to renew, just close my account. I've been transferred numerous times, been denied speaking to a supervisor, told I need to sign a paper that they never send, etc. They will not close my account. I will not pay them anymore money but they will probably ruin my credit. Please can you help? Thank you.

• Review fromCecil B

  Date: 07/07/2023

  1 star
  This is Day 2 of my 30 day free trial for Alder Security, Im in the military serving in the ************* Navy currently active duty and due to my assignment I requested a cancellation and to make it easier the equipment wasnt even shipped out to me yet, I have talked to three different personnel from the company and the only thing they can do is give me a verbal confirmation letting me know that the cancellation is being processed and they will send me a letter in the mail confirming it was done, as well as a refund within 7 to 10 business days. This lack of making sure the customers are secure in their request needed is very unprofessional, lack of integrity and overall scamming people for money. I kept all of my emails just in case they try and say i didnt attempt to cancel in time. Please dont waste your time with this company. Never experienced a company that only gives out verbal information and i paid them and didnt get back any receipt for the order.