Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Services, LLC

  3201 Atlanta Industrial Pkwy NW Ste 303 Atlanta, GA 30331

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  about a month and a half ago one of the hawx salespersons came to my door and lied to my dad. He told my dad that this company was offering a one-time pest control service and it wasn't necessary to enroll in any auto-pay method, my dad thought that it was a good idea to sign the paper that the salesperson gave him, nevertheless, my dad told him that he wanted to pay by cash, but he said that it was imminent to pay with debit or credit card, we tried to cancel many times and no one answered any of our phone calls, about 3 weeks ago after many hours of wait one of the representatives answered my phone call I explained him everything that happened and how the sales person approached the situation (btw my dad is not very fluent with his English)The first representative told me that in order to cancel I will have to pay a $200 fee, and he said that if I had called them 2 days before I would have been free; I did call them before but no one answered my phone calls, he hanged up on me... after a few minutes I contacted them again, this time it was a different representative that answered my phone call, The representative told me that he was very sorry for the inconvenience and that he would submit a cancelation petition, he also told me that he would delete my personal information from the system and that I was supposed to receive an email in the next 3 days, well no email was sent from you guys. Trusting the representative's words I thought that the service was already canceled, well I got charged again and I have been trying to contact them again but they are constantly replying to my phone call and sending me to the automatic voice mail, I find this very disrespectful coming from a " big company that has been on the businesses for more than 12 years" I expect a response from you guys as soon as possible. Be Honest with your services.

  

  Business Response

  Date: 08/03/2023

  Dear *****, 
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  To rectify the situation we will close out the account without the early termination fee. The payments made will not be refunded, the amount that was paid covers the cost of the one service. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel my services upon the completion of my 12 month contract. I followed the instructions provided by Hawx Pest Control. I submitted in writing that I wanted to cancel. I received a message stating they would like to speak to me before they canceled. I have been unable to speak to a live person via phone. I have been charged twice since this cancellation request. I received an e-mail again stating they would reach out to me and if they could not contact me, they would cancel the service. They never reached out and I was charged after that email. I cannot get a response or anyone on the phone. I have two charges that I would like to be reimbursed for as they should not have happened per the cancellation of the service I requested via Hawx instructions. You cannot get a hold of anyone via phone.

  

  Business Response

  Date: 08/03/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement. We have closed your account and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Hawx charged me twice since I cancelled the service. I have two charges totalling $166.16 that should be reimbursed to me. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 08/07/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you emailed in on 6/02/2023 and we replied that if you want to make any changes to your account to call in. Your account was not closed at that time. We will be able to refund you the August charges of $83.08. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ###-###-####.
   
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with service for mosquito treatment. They came 5 times with minimal improvement. But I had to keep calling for service. After 5 tries there really isnt any reason to continue service. Its not doing what they promised. I have been trying to cancel service for almost 3 weeks and now nobody will call me back. They wont return emails. I email every other day and no real response. Just we will get back to you but nobody does. 0/5 stars if I could. Very horrible service. Have been trying to resolve issue on my own for over a month and the company will not reply.

  

  Business Response

  Date: 08/03/2023

  Dear ****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed  on June 3. In the agreement it explains the monthly fee and the early termination fee. To rectify the situation we will close out the account without the early termination fee. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***********************, Hawx representative of ************, ********, came to our door on May 19th, 2023. He explained that Hawx would service every QUARTER for basic pest package deal and would charge ONLY QUARTERLY and would be able to TERMINATE THE CONTRACT without any early termination fee. He completely MISINFORMED us on agreement termination requirements. HE ALSO PROMISED that the first quarter service would be free for educators. That was NOT THE **** when I called the Hawx Pest Control **************** for a reminder of the promised refund of the first service (after 14 business days later). Instead, I was informed that **** did everything he was NOT supposed to do to customers. I had made numerous phone calls that continued with hours on hold and never reaching a person failing to reach anyone for communication.The company did not own up to their faults and put me on a hold and dropped the call instead. I have called 8 more times since the first call and each hold on call has been averaging at 1 hour and 45 minutes and eventually the call dropping at the end.I have further reached out via email multiple times and they have NOT provided with any solution for this issue.I am seeking legal action with my attorney as this is clearly a fraud as a business. I am NOT surprised by the complaints on the BBB website and this business needs to be audited and reviewed properly. Thank you.

  

  Business Response

  Date: 08/03/2023

  Dear *********,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account your account has been closed. We have refunded the two of the  payments made, please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HAWX sales rep lied to me from the start by coming to my home, then saying I'm signing an agreement for a one time pest control service. Then I found out I actually signed a 12 month agreement with them for monthly fees. When I explained this to HAWX management, they refused to cancel my account without an expensive termination fee. This business has lied to me to gain business, then attempts to receive additional money to cancel my account. Please help!

  

  Business Response

  Date: 08/03/2023

  Dear ***********,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreement in an email. To rectify the situation we will close out the account remove the early termination fee. The payments charged will not be removed, the amount charged covers the cost of the one service.  Please pay the remainder of the balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find it impossible to talk to any person and my calls have been on hold for long periods of time causing even more frustration. As of this moment I have not talked to anyone. I have not had service since last April. I was finally contacted and given a ************* that a technician would be at my residence to spray/service my home and property. After waiting the day without any service from your business and no contact I received, the next day, an email that the service technician would not be able to service my residence. Again, I have not been able to contact the business and now request cancelation of any further business with your agency.

  

  Business Response

  Date: 08/03/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. To rectify the situation we will close out the account without the early termination fee. We have closed your account and you will no longer be receiving services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had the pest control services for a few months. When we were initially seen we were told that there would be a follow up in 30 days. That did not happen until we called and requested someone come out. They missed our first quarterly spray and we again had to call for someone to come out. We started seeing more activity inside the home so we called to have them come back out for an interior spray (which does not happen at the quarterly spray). We were told that an interior spray would void our next quarterly spray. Fine, we agreed. This brings us to yesterday. We were sent an email with photo proof of completed services. We have cameras on our property, no one stepped foot on our property. In addition the photo was a closed commercial business - not our home. I have called to cancel however after waiting over an hour I had to disconnect the line. We are not satisfied with services, lack of efficiency, or blatant lying about completed services and find this to be breach of contract which supports our request of immediate cancelation.

  

  Business Response

  Date: 08/03/2023

  
  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like the service professional has been unable to reach your residence due to construction. The July 31st appointment was not completed and needs to be rescheduled. Once again we do apologize for any inconvenience this may have caused you. We can add a $50.00 credit to your account and get you rescheduled for the middle of August.  We can do the interior at the same time you will need to call in and request that.  We just ask for the customer to call in to  schedule that service to make sure its a day that will work for the homeowner to be home. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around July 11th, 2023, a salesman knocked on my door. After some back and forth I agreed to a ONE time service of $50 dollars. The gentleman, ******, took my information down. As he was putting me into the system, I saw on his Ipad that several months were checked for services. I called him out on it, and he said it's how their system is designed. He said they have to do it this way, but if I truly only wanted the one time payment, call back within 30 days and there would be no issue. I called only July 30th, I got busy with life, to make sure i was truly canceled and not getting any more services. The lady was rude as h*** and I was told its 200 dollars to cancel. I told her i was not in a contract and thats not what i signed up for. I told her what the salesman told me and what you are claiming are totally different. I want an immediate refund for the 200 dollar cancellation fee and for the terrible information that was described to me. What they tell you and what you sign are totally different. Not to mention that hours of waiting on the phone to actually talk to someone.

  

  Business Response

  Date: 08/03/2023

  Dear ****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed July 17. In the agreement at the end it explains you have the right to cancel within three business days. We have closed your account and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Memorial Day a sales agent was going around our newly developed neighborhood soliciting Hawx pest control stating first month is $1 then subsequent months billing $59.99 with cancellation at any time but if canceled before first month I will be charged $59.99 instead of just $1. I signed up never received any contract and was only serviced one time and that was in May and no difference was noticed in bugs and pests. I called to cancel but can never get through to a customer service agent. I even left my number with the call back option stated when called and never received a call back. No business is ever that busy where they do no return customer calls or answer the phone.Is this a scam? I would never recommend Hawx pest control to anyone!

  

  Business Response

  Date: 08/03/2023

  Dear ********,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email it was sent to ********************** And the address listed on the account is under a different name. To better help you we would need the account holder to reach out to us. Please give us a call  at ************.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service for 4 weeks. I have tried to use their online live chat but they stated that I had to call the customer service number. I have called 5 times over the 4 weeks and I have never actually been able to reach a representative. I have waited on hold for over 2 hours each time, again without ever reaching a representative. They offer a call back service, which I tried twice, but they don't provide any advance notice so they called at times that I wasn't available or couldn't get to the phone quick enough. I tried to call them back asap but again was placed on hold for over 2 hours, without ever reaching a representative. They make it impossible to cancel my service, which isn't professional or appropriate.

  

  Business Response

  Date: 08/03/2023

  Dear *********,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you have been closed out.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team