Reviews

Review Details

• Review fromSandra M

  Date: 08/09/2024

  1 star
  They advertise a lifetime warranty but what they dont advertise is that you have to pay for shipping! WTH? As if spending $60 wasnt enough. Youre better off just buying a screen protector on Amazon for half the price or less. And BTW, its been a month and a half since I bought the screen protector and it already broke!

  ZAGG, Inc.

  Date: 08/12/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Glass XTR3 Apple iPhone 15 Plus Invisibleshield. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process. As listed on ZAGG.com and on our packaging: ********************************************************* Limited Lifetime Warranty For device-specific products covered by a limited lifetime warranty, ZAGG warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For products that are not device specific, ********************** warrants the product against wear and damage for as long as the Purchaser owns the product. To make a warranty claim for products other than InvisibleShield, Purchaser must register the product at ZAGG.com, provide a valid credit card and return the damaged product. To make a warranty claim for InvisibleShield products, Purchaser must register the product at Zagg.com, provide a valid credit card, and may be required return the damaged product. Limit of 1 product item per warranty order. You may also take your product to any supporting franchise location for a warranty replacement. Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. At ZAGGs discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. If Purchaser is in the ************* and ZAGG requires return of the original product, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in the *************, Purchaser shall pay the shipping and handling costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. In the event that return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchasers credit card being charged the full retail price of the replacement product. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and we are happy to make a one-time exception and will issue a refund once your warranty order has shipped that was placed on Friday, August 9th, 2024. However, we will ask that you please pay the full shipping and handling fee in the future. We hope this explanation helps you understand why this fee is required.

• Review fromJudy L

  Date: 07/31/2024

  1 star
  First my product was not listed in my account. Got added by customer service but out of stock. Get email back in stock but, I cant order it. Customer Service says they are back in stock for sale not for warranty. They would not budge to send me one. That is pretty unfair to customers that bought your product and need to replace broken shield to protect phone. I could replace with a different one they have. No, I want the one I got. No choice but to buy someone elses product or hit and miss checking on ZAGG website. Again a pretty terrible thing to do to your customers. ********************** had lost a customer. Not first time stuff I bought was not listed for warranty replacement.

  ZAGG, Inc.

  Date: 08/01/2024

  We are sorry to hear about your frustration in not being able to get the warranty you wanted. We certainly understand that frustration. Even though you did not list the product you wanted in this complaint, we were able to see your communication from yesterday July 31st. We are not sure what happened, but the product listed the InvisibleShield Glass Elite Privacy 360 Apple iPhone 14 Plus/13 Pro *** in the communication is available for warranty, and we placed a free order for you today. Due to privacy reasons, you will need to log into your ZAGG online account to see the order. It is shipping to the address on file, and once shipped you will get an email with the tracking number. Please note processing may take a day or two before the order ships. If we made an error and did not select the right item for you then you will need to reach out to us and let us know the item you want, and if there is a problem with the inventory we can investigate when we might receive it, or if there is a technical issue then we can look into it. We hope these actions taken let you know we value your business, and we always do our best to make sure we have plenty of inventory but sometimes our best efforts fall short and for that we are very sorry.

• Review fromMelissa H

  Date: 07/25/2024

  1 star
  Absolute worst company I have ever done business with. We bought the screen protector from best buy and within the first month they were bubbling and peeling. So we decided to try the upgraded protector. My husband ordered it and it said 1-3 business days to process. Its now been 7 days and there is no customer service reps you can talk to. And tgey won't let us cancel. I will be posting to my 1.3 million followers, I am a content creator, that this company is the absolute worst I have ever seen. Horrible product, Horrible customer service. **** should be illegal

  ZAGG, Inc.

  Date: 07/26/2024

  Thank you for reaching out to ZAGG about your order. We are sincerely sorry for all the frustration and anger you experienced caused by our Care Team. In looking into your concerns, the order did not process as it should have which is why the order never shipped to you, and we are terribly sorry our agents did not investigate why your order did not progress through the normal fulfillment process. We will make sure our agents who responded to you get the training they need so we do not make any other customer wait like you did to get any kind of a resolution. If your order has processed correctly, we would not have been able to cancel it, and we do list this on ZAGG.com: ************************************************************* Once placed by the customer, orders made on ************************** cannot be cancelled. You may return your unwanted, unused product to ZAGG pursuant to ZAGGs return policy which may be found here. We were able to cancel your order due to the glitch that happened, and we have refunded your order in full. We cannot stress enough how sorry we are for the experience you had with us. It is our goal to provide **************************** to all our customers and we did not achieve that with you, and we hope you accept our sincere apology.

• Review fromJames W

  Date: 07/18/2024

  1 star
  Absolutely worst ************** My item is lost in the system. Sent to me via **** then evidently turn over to the **** for delivery. I paid $10.00 or so to ship my warranty replacement. Shipped 6/16/24, tracking said it should be delivered 6/24/24. Its now 7/17/24 and no package. Called customer care on four occasions, each time I gave up after 20 to 30 minutes. I left messages, called different numbers, nothing! Message says **************************** at you fingertips, what a load of BS. Calling my credit card company to dispute the shipping charge. TERRIBLE Experience!!!

  ZAGG, Inc.

  Date: 07/19/2024

  We are sincerely sorry you have been unable to contact our Care Team by phone, and we can understand your frustration and anger. We want to make sure everyone that reaches out to us gets all the time they need, and we apologize if this created longer hold times than you expected. The ZAGG Care Team cannot make outbound calls, so we are sorry to see you keep asking for a call back, which continues to cause you more frustration. You mentioned you called multiple phone numbers; the ZAGG Care Team phone number is ************** so it is unclear what other phone number you tried. Also, each time you email us, it pushes your original contact back before we get a chance to respond to your original contact. Please allow us two to three days to respond before reaching out multiple times. Moving forward regarding your order, ZAGG received your order on Sunday, June 16th, 2024, and shipped the package on Tuesday, June 18th, 2024, via *** Mail Innovations who does hand the package over to the United ********************* for the final delivery. Based on the tracking number it does appear as if the package was lost somewhere while in transit to you. ZAGG is not able to control any package once it is in the hands of the shipper, so again, we apologize if that is what happened. We have issued a full refund for the shipping and handling fee you paid, because no matter where the fault lies with us or the shipper, you, as the consumer, did not receive your order and should not be held responsible for paying for a package you never received. We hope our response can provide you with some clarification on what may have happened, and you should see your refund back in your account shortly. We cannot iterate how sorry we are you have had this experience with us, because we truly want every customer to experience our world-class customer service.

• Review fromStacy H

  Date: 07/11/2024

  1 star
  I've used Zagg for ************** used to be a good/easy company to work with. I'm disappointed that apparently that's not the case anymore. I've been trying for over a year to get my screen protector replaced. First they were "upgrading" their system. I kept checking back, waiting for their "upgrade" to be completed. Then when I was finally able to access my account again, the screen protector I'd registered was no longer showing in my account. I tried calling multiple times, left messages. No call back. I reached out to them via "Contact Us" messages on their website. No response. Finally I just re-registered my screen protector & went to warranty replace it. Under warranty replace they claim it's "not in stock", yet I can purchase the SAME screen protector, brand new, at full cost of course, from their site with no issue - seriously?!? I've had screen protectors replaced in the past with no issue, why is this so hard now? Definitely makes me rethink loyalty to future Zagg products.

  ZAGG, Inc.

  Date: 07/15/2024

  Thank you for being a decades long customer with **********************. We are sorry to hear you have not had any luck in reaching our Care Team. We assure you that we are here and waiting to help you. We could not find any email contact with the email address on the account. The last contact we can confirm was back in 2019, and our Care Team is not able to make outbound calls. We apologize for your frustration, as we do not intend to make any process more difficult for you. As for you having to re-register the item, we are glad you took that action. When we updated our system not all information migrated over so we would have recommended that same step you took. Concerning the warranty inventory for the InvisibleShield Glass Elite VisionGuard Apple iPhone 13 mini you need; we were out of stock for warranty purposes but the reason you see it available as a new purchase is the packaging. These InvisibleShields come to us already packaged for new order sales and warranty sales. We always try to plan accordingly with our customer needs, but sometimes unforeseen issues come up and we may not have items for warranty use, but we may have plenty of new orders items, and this is why you are seeing this item for sale on ZAGG.com. We are not trying to make you buy any new items in lieu of getting your warranty. We have determined the product you wanted to warranty was set up incorrectly. We have plenty of units and now the InvisibleShield Glass Elite VisionGuard Apple iPhone 13 mini (Case Friendly) is ready and available to warranty. We certainly appreciate you reaching out and making us aware you were not able to successfully order your warranty so we could locate the issue. and correct it, not only for you but for our other customers.

• Review fromSal V

  Date: 07/11/2024

  1 star
  So Ive used Zagg for a while now and I just got a new phone and got the Zagg screen protector with insurance. Ive had the phone a few months and replaced the screen protector 4 times already. Im retired and pretty much dont go anywhere and the screen keeps breaking just having it in my pocket. Dont forget every time you go back its 12 dollars for a new one. It stinks . I called and they told me having sand in your pocket can cause pressure and make it break. Where the heck am I getting sand from I dont know. Save your money. They suk!!

• Review fromConnor S

  Date: 07/05/2024

  1 star
  Terrible customer service and terrible business all around. I ordered a replacement screen for my phone and paid more for 2 day shipping. I ordered on a Monday its now Friday and they said it wont be here till next Tuesday. Talked to some guy who has no clue what he was doing. He wasnt helpful. He was rude and standoffish. What a terrible business. I asked for my money back and they said this is how the processing works. No, I paid for 2 day shipping that means I get my item in 2 days not a week and half. Joke of a business.

  ZAGG, Inc.

  Date: 07/08/2024

  Thank you for contacting ZAGG about your experience with one of our agents regarding your order's status. We sincerely apologize for the anger and frustration you experienced with your order delay and our agent. When ZAGG receives an order, we do process them in the order they are received, so we are sorry if you were not aware of any additional processing time you would have before your order shipped. Once the order completed the processing time, with one of these days being Thursday, the 4th of July, in which ZAGGs offices were closed, your order shipped on Friday July 5th, by the shipper ***** Express: 2-3 Business Days for delivery. Per ***** tracking they will have your package delivered by the third business day based on their tracking. However, due to your concerns and unfamiliarity with our processing time, we will make an exception and refund your order in full. Per one of your contacts, you requested to have your account deleted. Please copy and paste the link below to put in your request: ******************************************************************************************** Again, we are very sorry for your negative experience, and we appreciate your feedback so we can review the situation you experienced so we do not make the same error in the future.

• Review fromPaul G

  Date: 07/03/2024

  1 star
  ZAGG warranty is the worst. Stay away. Ive purchased ZAGG for decades. Warranty customer service and availability of replacement item has decreased significantly. They often do not have a replacement. Therefore, they offer you a lesser product as the replacement. If you select notify me in the warranty process, they still dont have the exact replacement when getting notified. Save the headache and purchase another brand.

  ZAGG, Inc.

  Date: 07/05/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Limited Lifetime Warranty. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Limited Lifetime Warranty process. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and our packaging we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 +tax if applicable in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. As with any company that offers a warranty, we plan according to product demand and even with the best intentions sometimes we fall short, so we apologize if you have not been able to order the specific product you need and are incorrectly notified. If we knew the product you needed, we would be happy to investigate the situation and give you the best help with what we can offer. At ZAGG.com we do state the following concerning the Limited Lifetime Warranty (you can see the full warranty at the link below): ********************************************************* Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Limited Lifetime Guarantee and if you would like further assistance, please just give us a call at ************** or email us so we can look into when we might have the product you are looking for or what we can do in the meantime if we have to wait for your product to come in. Thank you for reaching out about your concerns. Customer feedback is very important to us, whether it is positive or negative, we always love the opportunity to learn how we can make the needs of our customers a priority.

• Review fromBrandy N

  Date: 06/29/2024

  1 star
  I have been using screen protectors for probably 15 years. I spent $80 at the ******* store with the guarantee of unlimited lifetime warranty on screen protectors. This is a lie. You have to pay $10 to $15 per screen protector for "shipping" (they're $12 for 2 on Amazon) and they're always out of stock when you need a replacement. I have had nothing but issues with these screen protectors. I should have left Zagg alone and went with the products on Amazon that I have always used because the other day, with a Zagg screen protector, barely dropping my phone a whole foot from the counter top, and for the first time with a screen protector, my screen shattered. I will never return to Zagg. Ever. They refused to fix my product as well.

  ZAGG, Inc.

  Date: 07/01/2024

  We are so sorry to hear your phone screen became damaged when you dropped your phone a foot away from your countertop. We apologize for any confusion on your expectation of the InvisibleShield, and we understand how frustrating this must be for you; however, this is not something that ZAGG states the InvisibleShield will protect against. ZAGGs InvisibleShield is an exceptionally clear and virtually indestructible film that will protect your device from scratches and everyday wear and tear. It is never ZAGGs intentions to mislead any of our customers. As far as our liability is concerned, it is for the InvisibleShield only. This is publicly stated online in our FAQ section of our website. We are very sorry for any frustration you may have experienced. As for the Limited Lifetime warranty, the replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. If you would like, we would be happy to provide you with a free InvisibleShield once your screen is repaired if you would like. We will leave notes on your ZAGG account to reflect this offer should you like to reach out. Again, we are very sorry for any frustration you may have experienced and misunderstanding.

• Review fromElizabeth D

  Date: 06/20/2024

  1 star
  Unfortunately I did not realize that the Lifetime Guarantee included spending 9.99 to receive a replacement for a product. I purchased the screen protector for a ******* Galaxy Watch 6 (43 mm). It did not hold up longer that a couple of months. I needed to pay 9.99 to replace a ***** product that is inferior to others I have used in the past. WIll never purchase Zagg again based on this product and the one that I purchased for my ******* S24 Ultra phone as that protector is also showing defects. Poor quality in my experience and misleading advertising. In addition, I went to the local Zagg kiosk at a nearby mall. No one at the kiosk. But keys to locked products in open sight; tip dish with bills on the counter; personal backpack on chair;door to kiosk wide open; paperwork out. No personnel in sight for a good 10 minutes. A man appeared on his phone and continued speaking on his cell phone without even acknowledging my presence. It turned out it was the employee who has disappeared on a break leaving everything unattended. He did not have the product in stock but even there it would have cost me ***** to replace it had it even been in stock. ****** learned on my part.

  ZAGG, Inc.

  Date: 06/21/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed with our advertising of the Lifetime Guarantee for your Galaxy Watch 6 (43 mm). Customer satisfaction is very important to ZAGG, and we are happy to explain the Lifetime Guarantee process. Regarding the kiosk you went to, we are very sorry to hear how unprofessional the attendant was and the condition they left the kiosk in. Kisoks are independently owned and operated, but we would agree, it is certainly alarming to us to hear this. We would suggest reaching out to the store manager and letting them know about your experience. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 +tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. There will be a note on your ********************** account for one free warranty should you choose to place a warranty order with us. Please reach out to our Care Team for assistance. You can reach us at this contact number **************.