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Business Profile

Protective Covers

ZAGG, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Reviews

Customer Review Ratings

1.16

Average of 153 Customer Reviews

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Review Details

  • Abdul M

    Date: 11/20/2022

    If it were possible. I would give this company zero stars! Terrible service at their mall kiosks especially the ************** in ********. Zagg employees young adults who are extremely disrespectful. I went into the ************** to the Zagg kiosk to have my current screen protector replaced. It remained under warranty. A simple in and out turned into disaster. The representative decided to take my phone stating, "I will be the freaking judge of that!" after telling him it was under warranty. Basically, he was calling me a lair as a customer. I immediately took my phone and left. No one talks to me in that manner and will not be allowed to provide any service -indefinitely. Very unprofessional! My 5+ visit to these Zagg kiosk and never had anyone talk to me that way. My finance' witnessed the entire process. We will not be using Zagg and will get a full refund for the product. Later on, I returned, asked for the manager. The young adult employee who insulted me stated he was the manager and that I could knock myself out reporting him to the corporate office.

    ZAGG, Inc.

    Date: 12/07/2022

    We are terribly sorry for the interaction you had with the ************** in ********. All the individual kiosks are independently owned and operated. ZAGG *** is very sorry to hear your concerns. We have passed on your concerns to the Franchise Team, and you can also reach out to them directly by emailing ******************************************************* you for your feedback on the experience you had and know that we are sincerely sorry.

  • Mason B

    Date: 11/06/2022

    Love this company! Awesome and customer friendly warranty. Had problems with others getting my replacement after they crack. This is the only company I will buy from

    ZAGG, Inc.

    Date: 11/07/2022

    Thank you very much for reaching out through the BBB review process. ZAGG appreciates your time in letting us know how your experience went with us when you reached out about needing a warranty. We always love to hear our customers feedback on how their experience went, even if it did not go well. We are always looking for ways to improve when needed, but we especially like to hear when we are doing something right! Without our customers reaching out and utilizing our warranty or placing orders with us, there would be no ZAGG. We look forward to assisting you in the future.

  • Bryan H

    Date: 11/05/2022

    Terrible product. Advertise a "lifetime warranty" then charge as much to "ship" as a new product. What a fraud.

    ZAGG, Inc.

    Date: 11/07/2022

    Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Fusion XTR with D3O ******* Galaxy S22 and Glass ************ Pixel 6a you have registered at ZAGG.com. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, Live Chat or Email to help you get this set up.

ZAGG, Inc. is NOT a BBB Accredited Business.

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