Reviews

Review Details

• Review fromSam D

  Date: 09/25/2025

  1 star
  Absolute garbage product. Buy an otter box or spigen for a better quality product with a BETTER AND CHEAPER warranty. Granted they dont offer the screen replacement insurance but that too is an additional scam that their vendors will not specify upon purchasing. Their ********** bot is one of the, if not the, least human centric peaces of slop Ive ever had the displeasure of chatting with. No amount of asking for a person will get it to even give you the phone number (which they have buried deep) to call a real human being. Once you get through their ever infuriating phone tree to finally get to a representative, they sound like robots. Only when you complain long enough and bare your heart to them in frustration can you get anything done. I cannot help but think this is a giant pyramid scheme where due to their cheap manufacturing they can take a hit on customer dissatisfaction as long as their C-suite get a bonus from such immoral margins. Do better. And do not buy a Zagg.

  ZAGG, Inc.

  Date: 09/26/2025

  We are sincerely sorry for the experience you have had with ZAGG, our Care Team, and obviously one of our products. It seems as if we have completely failed you based on your review. We would certainly like to escalate your concerns but with the name and email provided we are unable to locate any account. If you purchased a ZAGG product from a third-party reseller we would highly recommend going back to the place of purchase for further assistance. In case you can provide us with more detailed information such as the order number, email address connected to the ZAGG account and which product you are so dissatisfied with we are certain we can make the situation right. We hope you give us another chance to make things right, but we understand if you dont. You have clearly provided us with important feedback which we will take to heart and thoroughly review.

• Review fromKeith O

  Date: 09/18/2025

  1 star
  I purchased a Mophie Powerstation and Snap+ 3 in 1 Wireless Charge Stand. The delivered the Powerstation. I put in a request to send me the stand and I have been dealing with the ** bots they have as customer service. I called the corporate office today and they are all out for training and I need to go to the website and go through the online support. I wish I could give them zero stars. They have great products but the worst customer service. I am not buying another thing from this company. Zagg if you read any of these reviews you need to change the way you treat your customers.

  ZAGG, Inc.

  Date: 09/26/2025

  We are sincerely sorry for all the frustration and disappointment you experienced with our AI system and for not getting a timely response to your contacts in trying to resolve the late delivery and then us sending the wrong item. We have reviewed all your contacts, and we will be escalating your concerns for a thorough review. We see that you have received the assistance you needed, and a free order was placed for you yesterday, 9/25/2025, for the correct product. For all the inconvenience we caused you please do not mail back the powerstation. Feel free to use it or give it away. Thank you very much for your feedback, even negative feedback is appreciated because we can always use every situation to learn how to correct and provide better customer service.

• Review fromKennard S

  Date: 09/18/2025

  1 star
  Zagg has become a horrible company to deal with. I ordered a warranty replacement and paid an expedited shipping fee, but the item has yet to be shipped. They claim they have 1-3 days for processing, but after 3 days, it still states awaiting order fulfillment. Next Step: filing a claim in small claims court.

  ZAGG, Inc.

  Date: 09/26/2025

  We are sincerely sorry the order you placed on Saturday, September 13th, did not ship until Thursday, September 18th. We can certainly understand your frustration. Please remember that ZAGG is closed over the weekends, so your order did not begin processing until Monday the 15th, and yes, we were one day late in getting your order out per our estimated 1 to 3 business days we advertise. For that we apologize. As a thank you for your patience and understanding we have refunded the shipping and handling fee you paid for your order. Again, we are sincerely sorry for your ZAGG experience.

• Review fromAlyssa R

  Date: 09/14/2025

  1 star
  I have a ******* galaxy s24 ultra and purchased the Zagg Fusion XTR3 Blue Light Screen Protector, which has a price tag of $59.99 on the Zagg website. In an 8 month time period, I had 3 of these screen protectors. They offer "free replacements for life" but beware, you still have to pay shipping which is around $10 everytime you need a replacement. I had air bubbles after installation which were nearly impossible to remove, and they were VERY easily scratched. (I do not drop my phone frequently at all) My phone wasn't even able to read my fingerprint 50% of the time. I finally switched to a different brand today and will never go back. The difference is amazing. In my opinion, Zagg screen protectors are NOT worth the price tag.

  ZAGG, Inc.

  Date: 09/17/2025

  We are so sorry to hear how disappointed you were with the Fusion XTR3 Screen ***************** Galaxy S24 Ultra. We can understand your frustration and would be happy to explain our Limited Lifetime Warranty as well as the InvisibleShield itself. Yes, you have requested three warranties, the first warranty was on August 16th, 2024, the second warranty was on January 22nd, 2025, and third warranty was on May 27th, 2025. The InvisibleShields are designed to absorb impact and resist scratches, while protecting the phone's screen from damage. It appears as if the InvisibleShield did exactly what it was designed to do, which is take any impact first before the device screen. If there were a lot of bubbles after the self-installation, or touch sensitivity concerns, we would have been more than happy to provide tips for a much better installation had you notified us. We are always happy to work with our customers to get the most out of the **********************. As for the shipping and handling fee, the replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on **************************, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our warranty guidelines. As you have stated you have gone with different protection, we provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and should you like to try us again, there will be a note on your ZAGG account making a one-time exception to waive the shipping and handling fee. Just call or contact our ************************* You can use the Chat with Us option on our support page. Choose the Contact Us link and following General Support and ************** Once you select what product you need support, you will see the Chat with Us option in the bottom right-hand corner. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. Thank you for reaching out and we look forward to assisting you in the future.

• Review fromNathan B

  Date: 08/15/2025

  1 star
  Bought a screen protector and after 2 weeks it still hadnt shipped. Checking the status of my order showed no order found. The ** chat is worthless. If you try to call, youre placed in an endless loop. Finally, I was able to email only to get no response. After a follow up email 2 days later, they tell me my product is back ordered. I requested a cancellation and refund. 2 days laterno response. How does a multimillion dollar company have such poor customer support? Im really surprised this is an ***************** Its an absolute shame. I will do no more business with this company.

  ZAGG, Inc.

  Date: 08/16/2025

  We are very sorry your first order with us was held up due to us waiting for the inventory to arrive. It is certainly not the experience a new customer should experience. While we take every precaution to avoid a situation like this, these are not normal times and receiving product has certainly been a challenge for most businesses. We want you to have an exceptional customer experience and we have failed. You placed your order as a guest which does not link to any account, this is why you were not able to locate your order. If you create a ************************** account, all orders placed through the account will show in your history. We have fully refunded your order for the experience you have experienced. Hopefully this will let you know how much we appreciate all our customers and their ********************** experience.

• Review fromLaura D

  Date: 07/23/2025

  1 star
  Cracked in half the first week I had it on my tablet. Could not get a replacement, nor a refund thanks to BOTH Best Buy (where i purchased it)and Zagg. DO NOT BUY, THEY ARE CRAP!!!! Always read ALL the fine print if you ever get suckered into buying a ZAGG screen protector.

  ZAGG, Inc.

  Date: 07/24/2025

  We are very sorry your InvisibleShield broke in half the first week of use and can understand your frustration. Without a bit more information, like did you drop your phone, was your phone in an enclosed area with other items, it would be impossible for us to tell you what may have happened. However, we can tell you the InvisibleShield is meant to break or crack if an item is pressing against it or dropped at the wrong angle, so the InvisibleShield is taking the full impact instead of your phone's screen. We cannot locate an account for you or any communication with the email and name provided, but you are certainly eligible for our Limited Lifetime Warranty and if you wanted to get a replacement, we would be happy to waive the shipping and handling fee that is normally applied. We want you to be happy with our products and service. As for a refund, we are sorry to hear Best Buy will not provide you with a refund. ZAGG is only eligible to refund products directly purchased from **************************. We hope you take us up on our offer for a free InvisibleShield, just contact us, you can use the Chat with Us option on our support site. By selecting the Contact Us link and following General Support and ************** Once you select what product you need support you will see the Chat with Us option in the bottom right-hand corner. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.

• Review fromJUSTIN R

  Date: 07/07/2025

  1 star
  Purchased a ****** Pixel 9a screen protector. Put in on and registered the product on May 18th, 2025. Entire bottom right on the protector is peeling as of 7/4/2025...Not even a month and its starting to come off?! Tried to order a replacement, but 'they are out of stock'. NOT WORTH $40...not even $5.

  ZAGG, Inc.

  Date: 07/08/2025

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Pixel 9a, and the fact that the InvisibleShield is lifting only after a little more than a month, and out of warranty. If you keep your phone in your pants pocket with other items, then yes, the InvisibleShield may begin lifting sooner than most other customers. We do not recommend keeping the phone in an enclosed area because this could certainly cause the InvisibleShield to lift. We can give you a few installation tips to help the InvisibleShield adhere better to your device. A few tips for installation! 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If youve got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face. You can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link *************************************************** InvisibleShield Glass Family Customer satisfaction is very important to ZAGG, and we are happy to explain the Lifetime Guarantee process. As for being out of inventory, we do have plenty of InvisibleShields available for warranty. Here is what you are looking for: Glass ************ Pixel 9a Screen sku ********* The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on **************************, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our warranty guidelines. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your Glass ************ Pixel 9a Screen, there will be a note on your ZAGG registration making a one-time exception to waive the shipping and handling fee. Just call or contact our ************************* You can use the Chat with Us option on our support page. Choose the Contact Us link and the following General Support and ************** Once you select what product you need to support, you will see the Chat with Us option in the bottom right-hand corner. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.

• Review fromCorey D

  Date: 07/03/2025

  1 star
  I have been waiting for over 6 months to get a warranty replacement screen protector for my Pixel 9 Pro Fold. Their site says this item is out of stock but somehow it's still available for purchase. It's absurd that they can't move new product to their warranty replacement program. Now my very expensive phone has a scratch that I will have to pay out of pocket for. Never again will I buy from Zagg.

  ZAGG, Inc.

  Date: 07/08/2025

  We are so sorry to hear about your concerns and not to be able to order a warranty for your Pixel 9 Pro Fold. We only show one registration for you, the Invisibleshield Bundle Glass XTR3+Camera Lens **************** Pixel 9 Pro Fold (Case Friendly - VZW) Sku *********. When you see a product available on ************************** for a new purchase, but a warranty is not available, it is because the packaging is not the same, and we are sorry this caused you confusion. About getting you the products you need, each item will need to be registered independently and not as a bundle, and we are sincerely sorry if this was not explained to you. Here is the breakdown of your options: Glass Elite Screen **************** Pixel 9 Pro Fold (Outside) sku ********* Glass XTR3 Screen **************** Pixel 9 Pro Fold (Outside)sku ********* Glass Elite Camera Lens Screen **************** Pixel 9 Pro Fold sku ********* If you would like us to place an order for you, please reach out to us and you can do so by using the Chat with Us option on our support site. By choosing the Contact Us link and following General Support and ************** Once you select what product you need you will see the Chat with Us option in the bottom right-hand corner. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. There will be a note on your account to offer you one free InvisibleShield due to the situation you bring up here, as we do want to make sure you have the Limited Lifetime Warranty available to you. Again, we are sincerely sorry for the inconvenience and frustration you have experienced by our processes.

• Review fromDavid D

  Date: 06/27/2025

  1 star
  Awful company with horrible customer service. I purchased a product on 5/15/25 and as of today.42 days later I still have not received my item. They will not give me a refund and they are a horrible company!

• Review fromMarius L

  Date: 06/11/2025

  1 star
  The Fusion XTR3 cell phone screen protector acquired a 1 inch permanent scratch within a month of use. One year later, there are bubbles all down the right side with dust under each bubble and no way to wipe the dust off since it sticks to the back of the protector. DON'T FALL FOR THE WARRANTY!!!! They will charge shipping for you to return the flawed product and get a replacement.

  ZAGG, Inc.

  Date: 06/13/2025

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Fusion XTR3 ******* Galaxy S24 InvisibleShield. Customer satisfaction is very important to ZAGG, and we are happy to explain the Lifetime Guarantee process. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on **************************, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our warranty guidelines. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your Fusion XTR3 ******* Galaxy S24, there will be a note on your ZAGG registration making a one-time exception to waive the shipping and handling fee. Just call or contact our ************************* You can use the Chat with Us option on our support page. Choose the Contact Us link and following General Support and ************** Once you select what product you need support, you will see the Chat with Us option in the bottom right-hand corner. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.