Reviews

Review Details

• Review fromTom W

  Date: 03/26/2023

  1 star
  No way to register. No way to ever make a claim. Bad company.

  ZAGG, Inc.

  Date: 03/28/2023

  Thank you for reaching out ZAGG. We are sorry to hear you initially experienced a problem with trying to register your InvisibleShield. We are happy to confirm the registration on ZAGG.com was successful for the Fusion XTR2 Eco Galaxy S23+ (Case Friendly) InvisibleShield dated March 25th as the purchase date. If you should need to utilize our Limited Lifetime Warranty you can do so at ZAGG.com > Sign In with your email address and password. Once you are logged in to your online account > select Registered Products > then choose the warranty Options under the right registration. Please know, you always have the option to call us at ************** and our ************* Team would be happy to assist you with another questions or concerns you have.

• Review fromLuis Q

  Date: 02/05/2023

  1 star
  Tried filling on line claim is impossible to create account paid $59.99 .They make it impossible to create account.

  ZAGG, Inc.

  Date: 02/08/2023

  Thank you for reaching out to ZAGG about your registration concerns. We are terrbily sorry to hear you struggled with our online registration/warranty process. We certainly did not intend for this process to be impossible and frustrating for you.
  
  We provide thousands of customers with registrations/warranty's each month and find this process to work very well and to the satisfaction of our customers.
  
  We can confirm you were successful as we can confirm your information has a registration and warranty placed.
  
  If, the next time you reach out to ZAGG please let us know what you found complicated and we would be happy to pass your concerns along. Customer feedback is very important to ZAGG and if we can make a process better we will.
  
  Thank you and we are sorry for any frustration or angst with our processes.

• Review fromMarie N

  Date: 01/08/2023

  1 star
  12 year old son broken his glass protector and case. Immediately completed warranty (12/15/22) replacement info and paid another $15.00 for expedited shipped - over $30 for free replacement. Heres the deal-after receiving the glass, it was for an iPhone 14, not the IPhone SE. I have sent pictures as requested, pictures of the envelope, pictures of the glass on top of the much smaller phone. Only to receive another request (01/06/23) for better pictures without the phone in the picture! WTF?? I would have sent the glass back, if requested, but now after the holidays and cleaning up, I cant find the packaging to send more pictures! Honestly, at this point, just return the $30 bucks and Ill buy something else. 12 year old boys need protective equipment fast, not 3 weeks, plus.

  ZAGG, Inc.

  Date: 01/18/2023

  Thank you for reaching out to ZAGG and we are sorry to hear you received the incorrect product. When communicating with you, we asked to see photos of the incorrect product and regrettably the photos were not clear, which is why we asked for additional photos. To help our customers in a fast and efficient time frame, it is important for us to receive any photos and documentation that can be clearly reviewed, and therefore resulted in a longer than necessary delay for a process like this should normally take. As a result of not getting clearer photos and with multiple communications ZAGG did refund your order in full on January 12, 2023.We always strive to provide the best assistance to resolve any situation as quickly as possible, and we apologize you had this frustrating experience with our ************* Team.

• Review fromBonnie M

  Date: 12/29/2022

  1 star
  This company is a complete scam. Lifetime warranty is a joke - my screen protector cracked within 3 months, from me setting my phone down on a table. That's it! No actual damage and bam, cracked. I've had cheap amazon protectors that last longer. I go to replace, and it's $9.99 to ship it to me (10 day wait) all this after being told replacements are free. I am floored that a company can operate in such a shady manor. I work in shipping (fragile items), and it does not cost $10 to ship something that weights/size even if it is fragile. Guess we know how they make their money! I'd rate zero stars if I could, just disgraceful!

  ZAGG, Inc.

  Date: 01/07/2023

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Glass XTR2 Apple iPhone 14/iPhone 13 Pro/iPhone 13. Customer satisfaction is very important to ZAGG, and we are happy to explain the Limited Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. If an InvisibleShield was just put in an envelope the shipping would be much less, however, the Glass InvisibleShield would not survive the shipping through the mail process, if not packaged correctly. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your Glass XTR2 Apple iPhone 14/iPhone 13 Pro/iPhone 13, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, Live Chat or Email to help you get this set up.

• Review fromRod E

  Date: 12/27/2022

  2 stars
  STAY AWAY from the messenger folio 2 for Apple iPad **** 10th gen 2022 IF you like using the TOUCH ID function. Somewhere, somehow ZAGGS R&D department someone missed the importance of using this function and molded the case to fit around or overtop of this key thus not allowing for a good fingerprint identification. This Touch ID button is a very important SHORTCUT button for APPS that use auto-fill when asked to save to the iCloud key chain or even in the website. Next time you use the app you simply put your finger on the button and it auto-fills the information. This eliminates the book of passwords in most cases. Other than that its a pretty solid notebook.

  ZAGG, Inc.

  Date: 01/07/2023

  Thank you for reaching out to ZAGG through the BBB Review process. We are sorry to hear about your concerns with the Messenger Folio 2 you have, and we would like to make sure our product team is aware of what you are describing. Could you possibly reach out to us through our ************* team via email and provide us photos of the case and where it does not fit properly or provide you access for a good fingerprint identification?Customer feedback is something ********************** always wants to hear, whether it is positive or negative, we want to know what we did right or not. If we did make an error on the case, we want to know and by getting pictures and your specific concerns we will certainly get this to our product team for review. We hope you can reach out to us with our request, and we look forward to making this right for you.

• Review fromCorban U

  Date: 12/13/2022

  2 stars
  I work as a Senior Sales Rep for **** and Zagg is one of my personal favorites for my own devices and my familys devices (specifically iPhone, ****** and ******* products are hit and miss in my personal opinion).The cases for iPhones are top tier for iPhone 13 and up. Absolutely love the quality of XTR2 Screen protectors. But I will quit recommending this brand as Ive been fighting for 3 weeks to get a screen protector replaced through their warranty. This is absolute h*** Otterbox never has made their warranty process difficult but Zagg keeps customers on hold and cant get live agent.Sorry Zagg, you make phenomenal products (besides mophie, theyre trash) but I wont be purchasing more and will recommend my customers not buy your products if they like the warranty option Otterbox and Pelican make so easy

  ZAGG, Inc.

  Date: 12/21/2022

  Thank you for reaching out about your concerns and we are very sorry you are being rejected when trying to utilize the Limited Lifetime Warranty. We certainly do not intend to make this process difficult.We found your history under a different email and can see what has transpired. You have been providing us with phone screen shots of shipping notifications and delivery, and while this does provide the date of shipment and delivery, it does not tell us who placed the order. If the items are not directly purchased from ZAGG, we do ask all our customers for a valid purchase receipt showing the name of the purchaser, the date of purchase and the items and quantity of the items, as our warranties are not transferable, and therefore we ask for detailed receipts. We are sorry if our request asking for a valid proof of purchase has become frustrating for you, but surely you can understand the need for any business that provides a warranty of any kind, in receiving all the necessary information for validation. Should you be able to provide us with the documentation we are asking for, your Limited Lifetime Warranty will still be available, just reach out to us and we will be happy to assist you. We hope this reply provides you with the clarification you need on why we ask for a complete proof of purchase.

• Review fromScott T

  Date: 12/12/2022

  1 star
  Zags InvisibleShield on my new iPhone 14 Plus cracked within 1 week of use. Attempted to file Warranty Repair order only to be asked for my **************** for a $9.99 charge for longest ship time (10 days). I also attempted to call Zagg **************** and was on hold for over 30 minutes - is there really a CS department? (I doubt it because their Chat is not likely AI/ML based (and even outsourced), so Ill bet there is NO PMI protection if you enter **************** - BEWARE!)

  ZAGG, Inc.

  Date: 12/21/2022

  Thank you for reaching out to ZAGG about your concerns. We found your communication with ZAGG, and are now just waiting for a reply, however, we are happy to address your concerns in this format. We are very sorry for any delays you have experienced while trying to contact us, as this is a very busy time of year for an online business, and we have been experiencing a longer than typical hold time if customer call in. This should be resolving itself as the holidays are almost over very shortly. ZAGG does go into detail about PII and we take great care in protecting our customers information and credit card information. https://www.zagg.com/en_us/privacy-policy. We would never take this protection lightly or put our customers information at risk. The Limited Lifetime Warranty replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your Apple iPhone 14 Pro with a Glass XTR2 InvisibleShield, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, Live Chat or Email to help you get this set up.

• Review fromLisa E

  Date: 12/06/2022

  1 star
  Super expensive. 'Lifetime warrantee' a joke. Cracks all the time. Zero stars!

  ZAGG, Inc.

  Date: 12/07/2022

  Thank you for taking the time to contact ZAGG. I am very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee. Customer satisfaction is very important to ZAGG, and I would be happy to explain the Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process, just call, or contact our ************************ at **************, Live Chat or Email to help you get this set up. As we were not able to locate any ZAGG account or contact from you, please refer to this dispute as a reference. It would be helpful if you can print this out or copy and paste our response for assistance on a one-time exception on waiving our shipping and handling fee.

• Review fromClaire C.

  Date: 12/04/2022

  1 star
  Honestly I dropped my phone once from about 2 feet off the ground and the back glass completely shattered with this case on. It doesnt protect your phone. It looks sleek which is why I gave one star but it will not protect your phone. I could have understood if it fell and the front screen had been damaged but it fell on the back and completely shattered the entire back glass with the case on. I wouldnt recommend their cases if youre looking for a protecting case but if youre looking for a plain black case for looks and not durability this would be your case.

  ZAGG, Inc.

  Date: 12/07/2022

  Thank you for reaching out to ZAGG about your concerns with the case you are currently using. We are terribly sorry to hear your phone became damaged, with the case on it. While ZAGGs liability is only on our products, we would like to investigate your concerns.In your description of the situation, we do not know what case you have, and we are unable to find any account or registration with the information you provided, nor do we see any contact to our ************* Team. If you would like us to assist you with your concerns, please reach out to our ************* Team at **************. We would love the opportunity to see what we can do for you.

• Review fromJoseph K

  Date: 12/01/2022

  1 star
  Had invisible shield for less than a month, scratched beyond words. Decided to get a replacement, with there lifetime guarantee; only to find out that shipping cost was over $9.00 plus. What a rip off. ******* charged me $45 for product. Gave it 1 star because I had to zero is correct reponse.

  ZAGG, Inc.

  Date: 12/07/2022

  Thank you for taking the time to contact ZAGG. I am very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Fusion XTR with D3O ******* Galaxy S22 InvisibleShield. Customer satisfaction is very important to ZAGG, and I would be happy to explain the Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your Fusion XTR with D3O ******* Galaxy S22, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, Live Chat or Email to help you get this set up.