Reviews

Review Details

• Review fromKristen T

  Date: 09/13/2024

  1 star
  Horrible. Slower shipping ever. Still havent received screen protector replacement. No way to contact support or customer service. Wast of time with this junk of a company.

  ZAGG, Inc.

  Date: 09/16/2024

  Thank you for reaching out to ZAGG about not receiving your order that was placed on Wednesday, September 4th, 2024. We handed the package over on Friday, September 6th, 2024, to *** Mail Innovations who in turn handed it over to **** for delivery. It appears as if the shipper may have lost your package while it is in transit to you. We are sorry you have not been able to reach us and can understand how absolutely frustrating that is. Our phone hours are 9am-6pm ET Mon Fri ************, and we have an automated assistant who can be reached any time 24/7 and can pass along any concerns it is not able to address to a ZAGG Care Agent who typically respond Monday thru Friday 9am to 7pm Eastern Standard Time, within 24 to 48 hours of receiving the contact. We will need to gather more information from you before we can help you with a free re-fulfillment order for you. We will have someone call or email you with the information we have on your account, so please watch for us to reach out within a day or two.

• Review fromTECH T

  Date: 09/13/2024

  1 star
  ARIZONA ZAGG STORES YUENME CORPORATION WHICH OWNS THIS ZAGG FRANCHISE IM ARIZONA HIRES PEOPLE WITH NO SOCIAL SECURITY IN ********** AND NOW IN **. WHEN QUESTION ABOUT THIS PRACTICE THEY FIRED EVERYONE WHO WERE SUPPOSED TO STAY ON FROM THE PREVIOUS OWNER. PAYS THEM UNDER THE ***** WITH NO W-2 AND NO E-VERIFY AND THEREFORE THE BUSINESS AND EMPLOYEES CIRCUMVENT PAYING ********* SOCIAL SECURITY, STATE AND FEDERAL TAXES. THIS IS NOT THE AMERICAN WAY OR LEGAL WHATSOEVER.

  ZAGG, Inc.

  Date: 09/16/2024

  Thank you for bringing this to our attention. You are correct in that local stores are not owned by ZAGG **** but they are independently owned and operated. You implied all the independent Arizona stores are involved with this behavior and we are very sorry this maybe happening. We will bring this matter to the independent franchise team who oversees these independent franchises to investigate this matter. All the best

• Review fromAdam W

  Date: 09/12/2024

  1 star
  Zaggs products have never been great, but they've warrantied them. We'll that has ended. Liquid shield is now not warrantied by zagg. This coupled with terrible customer service makes them a terrible company to trust your phone and money with.

  ZAGG, Inc.

  Date: 09/16/2024

  Thank you for reaching out to ZAGG about your Liquid Defense+ with ZAGG Screen Repair Guarantee Product Total purchase on June 28th, 2024. On the ZAGG.com home page we break down this product which clearly states Register your Liquid Defense+ purchase online within 30 days of purchase to get your screen repair guarantee. The screen repair guarantee is not handled by ZAGG but an outside company, and if you did not register with them within the 30 days of June 28th, 2024, we are sorry, we are not able to alter or change that deadline. ZAGG will refund you the full amount you paid but we will not be able to assist you with any screen repair. ********************************************************** Details Strengthen your screen with Liquid Defense+. It applies in seconds and hardens to form protection that preserves the beautiful look of your screen. Liquid Defense+ with Screen Repair Guarantee provides a one-time screen repair up to $250 if your phone screen happens to get damaged with the screen protector on your device. The plan is valid for up to one year from the date of purchase per device. Strengthen Your Screen: Liquid Defense+ uses nano technology to fill in micro valleys in your screens surface on the microscopic level. It has a 9H hardness rating and reduces abrasions and scratches up to 40% better than an unprotected screen.* Smooth, Glossy Surface: Liquid Defense+ has a smooth, glossy surface, so it preserves the look and feel of your device screen. Easy Application: Liquid Defense+ wipes on in seconds and hardens to make your screen more resistant to abrasions and scratches. Easy Registration Process: Register your Liquid Defense+ purchase online within 30 days of purchase to get your screen repair guarantee. All the best,

• Review fromRandy F

  Date: 09/10/2024

  1 star
  The protector peels from the edges and shifts covering the camera. This replacement lasted only 3 months. I consider these very pricey. Yes they offer replacements, but you always have to pay shipping which probably is more than the cost to manufacture them, so they are not really losing anything. When I called to see what is going wrong, I was told some only last a couple of weeks. For the price you should not have to replace them quarterly.

  ZAGG, Inc.

  Date: 09/11/2024

  We are sorry to hear your concerns about the cost of the shipping and handling fee to order a warranty InvisibleShield of the Limited Lifetime Guarantee. Customer satisfaction is very important to ZAGG, and we would be happy to explain the shipping and handling fees of the Limited Lifetime Guarantee process. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. In reviewing your history, you have only ordered three items from us directly and we waived the last shipping and handling fee: September 14th, 2023, paid s&h February 21st, 2024, paid s&h June 6th, 2024, free It is interesting you said we tell customers some *********************** last only weeks. That is far from being correct. If the InvisibleShield is installed correctly it should typically last more than a few weeks. However, depending on the everyday wear and tear, and where the device is typically stored, purse, pants pocket with other items in it, and what type of case you are using, etc... There will be circumstances which may cause the InvisibleShield to begin to become loose, which are beyond our control. We certainly have customers who choose to replace their ********************** more often than others, and some customers whose ********************** will last years and never need replacing. We do recommend following these installation tips so that you give the InvisibleShield enough time to adhere to your device properly: 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If you've got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. We hope we have provided you with more information about what maybe causing your InvisibleShield to become loose or come off so that you can have a better experience with our InvisibleShields.

• Review fromKen C

  Date: 08/27/2024

  1 star
  I have had much success with Zagg until now. I had originally purchased a screen protector for my galaxy watch 4 44mm through ******* and registered it with zagg. I had ordered 2 replacements since which fit just fine. The third time I ordered a replacement, their system somehow showed my item as a 40mm instead. When I ask them about being sent the wrong one, after much back and forth, they tell me that I don't have the 44mm. I even sent pictures of the original screen protector next to the one they sent, along with the original purchase receipt and they have ignored me. I am absolutely ****** off beyond belief. This is the worst customer service I have ever experienced. After reading the other reviews online, I am now seeing a trend.

  ZAGG, Inc.

  Date: 08/28/2024

  We are sincerely sorry to hear about your experience with one of our agents concerning the InvisibleShield you received and our confusion with the size. In reviewing your history, we can confirm you have always ordered a 44mm for your ******* Galaxy Watch4 since 2021. How and why the agent told you we have a registration for 40mm was incorrect, but we have made our management aware of this situation. We also have an issue in which customers ordering a *************************** were receiving the 40mm and this is currently being corrected at our fulfillment center, so we are sincerely sorry if our error caused you so much aggravation as you said, I am absolutely ****** off beyond belief. What we can purpose to hopefully resolve this for you, is once the 44mm InvisibleShields become available we will send you a free one. Since we wont be able to communicate through the BBB, you will receive a direct email, to the email on your ZAGG account, from us once we have placed your order. Please allow us time while this is being corrected. There will be detailed notes on your account should you have any questions. Again, we apologize for causing you frustration and anger.

• Review fromAndrew H

  Date: 08/19/2024

  1 star
  I guess this is the only way to contact ANYone at zagg via online that isn't a UI. No, I don't want to call, I work in tech so this isn't a "turn it off and on again" customer service issue. I've even provided my name and personal email If you have questions. I have even looked through spaces on and offline in the community and how surprised am I to learn your brand is becoming despised. I feel so strongly about this that I came here and wanted to let someone know: Inability to email? $10 Shipping when your product fails? You were close to having me *** you guys in my business but thank god something went wrong, I got to see how truly front-end this operation is. I just hope someone can show this to someone important, I know it won't happen but know I'll revel at Zagg's ***utation once consumers catch up to the IT world's opinion of you. Keep my money, you'll need it.

  ZAGG, Inc.

  Date: 08/20/2024

  Thank you for reaching out and providing us with your feedback on not being able to reach us. We are very sorry you feel we are unreachable. We ask all our customers to reach out to us 24/7 through our automated assistant, who can escalate your concerns to an agent right away for one-on-one contact, and our typical response time is within 24 to 48 hours from a ZAGG Care Agent. As for the shipping and handling fee you mentioned for $10.00, we are happy to explain this fee. Your replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We have passed along your full message for review of your concerns. However, your message is not clear on what problems you are experiencing which caused you to reach out to us, but we would like the opportunity to resolve them for you. Please call us ************** or reach out through our automated assistant who can pass your concerns to an agent so we can resolve this situation.

• Review fromROBERT G

  Date: 08/14/2024

  5 stars
  Tempered glass screen protector for S24 ultra. Excellent screen saver. Way better than the hybrid ones. So glad they came back with Tempered glass for the ******* phone. I've seen many report issues with the thumbprint scanner, but I have not experienced any issues after 6 months use. Excellent customer service as well when I damaged my 1st screen for this phone. New one was her after a few days and they even waived the shipping fee.

  ZAGG, Inc.

  Date: 08/15/2024

  Thank you for your feedback regarding our Tempered Glass InvisibleShields. We always appreciate hearing from our customers about your experience with our Care Team or our products. We are always striving to provide the best care and products, and it is customers like yourself who reach out to us and tell us how we are doing. Thank you again for taking the time to reach out to us. We sincerely appreciate your business.

• Review fromShyese B

  Date: 08/11/2024

  1 star
  I wish I checked the bbb before purchasing this product. I purchased a screen protector in-store when the pixel 8 was released. The person said that these have warranty and I should be able to get a replacement if it is ever damaged. Everytime, I tried to complete the transaction it would give an error. If I put a screenshot protector full price into my cart, there's no problem. I finally got the replacement transaction to go through if I used Amazon pay. Several days later I get an email that it is out of stock. I'm going to just purchase my next one from somewhere else, so don't bother with replying with what I can do to get a replacement.

  ZAGG, Inc.

  Date: 08/12/2024

  We are very sorry you struggled when trying to order a warranty for your Glass XTR3 ****** Pixel 8 Pro InvisibleShield. If you had reached out to us, we would have been happy to investigate the error you received, but without knowing the exact error, we are not able to guess what may have happened. Even though we do our best to estimate how many InvisibleShields we need for our customers, sometimes there are circumstances and situations we cannot plan for, and we are terribly sorry if we cancelled your order due to inventory levels. Even though you stated, don't bother with replying with what I can do to get a replacement, we will still be happy to help you if you change your mind, there will be a note on your ZAGG account to make a one-time exception and waive the shipping and handling fee when we receive more of this product. You can sign up on ZAGG.com to be notified by email when we have the product, and you can reach out to us ************** to have a Care Agent help you with your free order. We are very sorry for the experience you had with us on your first warranty order. We want to make this right as every customer is important to us.

• Review fromSandra M

  Date: 08/09/2024

  1 star
  They advertise a lifetime warranty but what they dont advertise is that you have to pay for shipping! WTH? As if spending $60 wasnt enough. Youre better off just buying a screen protector on Amazon for half the price or less. And BTW, its been a month and a half since I bought the screen protector and it already broke!

  ZAGG, Inc.

  Date: 08/12/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Glass XTR3 Apple iPhone 15 Plus Invisibleshield. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process. As listed on ZAGG.com and on our packaging: ********************************************************* Limited Lifetime Warranty For device-specific products covered by a limited lifetime warranty, ZAGG warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For products that are not device specific, ********************** warrants the product against wear and damage for as long as the Purchaser owns the product. To make a warranty claim for products other than InvisibleShield, Purchaser must register the product at ZAGG.com, provide a valid credit card and return the damaged product. To make a warranty claim for InvisibleShield products, Purchaser must register the product at Zagg.com, provide a valid credit card, and may be required return the damaged product. Limit of 1 product item per warranty order. You may also take your product to any supporting franchise location for a warranty replacement. Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. At ZAGGs discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. If Purchaser is in the ************* and ZAGG requires return of the original product, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in the *************, Purchaser shall pay the shipping and handling costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. In the event that return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchasers credit card being charged the full retail price of the replacement product. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and we are happy to make a one-time exception and will issue a refund once your warranty order has shipped that was placed on Friday, August 9th, 2024. However, we will ask that you please pay the full shipping and handling fee in the future. We hope this explanation helps you understand why this fee is required.

• Review fromJudy L

  Date: 07/31/2024

  1 star
  First my product was not listed in my account. Got added by customer service but out of stock. Get email back in stock but, I cant order it. Customer Service says they are back in stock for sale not for warranty. They would not budge to send me one. That is pretty unfair to customers that bought your product and need to replace broken shield to protect phone. I could replace with a different one they have. No, I want the one I got. No choice but to buy someone elses product or hit and miss checking on ZAGG website. Again a pretty terrible thing to do to your customers. ********************** had lost a customer. Not first time stuff I bought was not listed for warranty replacement.

  ZAGG, Inc.

  Date: 08/01/2024

  We are sorry to hear about your frustration in not being able to get the warranty you wanted. We certainly understand that frustration. Even though you did not list the product you wanted in this complaint, we were able to see your communication from yesterday July 31st. We are not sure what happened, but the product listed the InvisibleShield Glass Elite Privacy 360 Apple iPhone 14 Plus/13 Pro *** in the communication is available for warranty, and we placed a free order for you today. Due to privacy reasons, you will need to log into your ZAGG online account to see the order. It is shipping to the address on file, and once shipped you will get an email with the tracking number. Please note processing may take a day or two before the order ships. If we made an error and did not select the right item for you then you will need to reach out to us and let us know the item you want, and if there is a problem with the inventory we can investigate when we might receive it, or if there is a technical issue then we can look into it. We hope these actions taken let you know we value your business, and we always do our best to make sure we have plenty of inventory but sometimes our best efforts fall short and for that we are very sorry.