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Business Profile

Electric Motor Parts

eReplacementparts.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Motor Parts.

Reviews

Customer Review Ratings

3.89

Average of 777 Customer Reviews

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Review Details

  • Nancy W

    Date: 03/14/2024

    Ordered part they told would work. When received it did not work at all. I returned the product and they received it 02/20/2024. I cannot get them to answer the phone or give me a credit for the returned part. I have sent at least 3 emails. No response. Do not use this company!

    eReplacementparts.com, LLC

    Date: 03/15/2024

    We are sorry for the delay in responding. We are experiencing higher than usual e-mail and call volumes and are working to respond to all of our inquiries as quickly as possible! Your return has been processed and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • David H

    Date: 03/13/2024

    I ordered a Head Valve Piston for my SN-1850BN *************** and it was so tight that it got stuck in the head of the gun and wouldn't fire. I couldn't remove it without damaging it. I called customer ********************** to make sure that I ordered the right part and it was the right part so I explained that it was stuck and wouldn't fire, so they wanted to charge me again plus one dollar more but wouldn't replace the part without charging for the part, plus a dollar and plus shipping. So now I am stuck with a part that doesn't fit properly and is stuck in the gun which no longer works. I will never buy from eReplacementparts.com LLC again

    eReplacementparts.com, LLC

    Date: 03/18/2024

    We are sorry to hear the part ordered did not fit correctly. Unfortunately we are unable to locate a parts list for the Model SN-1850BN and recommend contacting the manufacturer directly. A full refund has been issued. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Rich S

    Date: 03/06/2024

    They sent wrong part. Then said I needed a conversion kit. Which I also couldnt use. The are charging me return shipping. For a part they said I needed. I was charged ove 50 dollars for 5 dollars worth of parts available at any hardware store. Absolutely ridiculous

    eReplacementparts.com, LLC

    Date: 03/07/2024

    We are sorry to hear that the wrong part was shipped to you. We see that you've called us in the interim to have your concerns addressed. We are showing that a prepaid label was provided to return. Once received a full refund will be issued. I do apologize for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Robert W

    Date: 03/05/2024

    Replacements parts com. Sent the wrong part. Won't pay for shipping. They have zero customer support. I just got ripped off$12 shipping just to send it back.Totally unprofessional unethical business.

    eReplacementparts.com, LLC

    Date: 03/06/2024

    We appreciate feedback with the above information. Please be assure additional training will be provided to insure returns are processed correctly.We are showing that a prepaid label was provide and that the part is being returned. A full refund has been applied and you should see this reflection within 2-3 business days.We apologize for any inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Gordon P

    Date: 03/01/2024

    Took 2 months for shipping of order. Requested support from customer ********************** and none was given(says online that you will receive help in 2-3 business days, never happened). Also on order status says order unable to cancel or refund. 2 months! When you reach out for support they even give you a claim number. No response in 2-3 days. No response at all!

    eReplacementparts.com, LLC

    Date: 03/05/2024

    We are sorry for the delay in responding and your wait on the backorered part. We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. We are showing your order was shipped 02/15/24 via *** Ground with the tracking number 1ZC098900300576814 and is showing delivered 02/19/2024. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Lisbeth S

    Date: 03/01/2024

    My order has vanished from their website and the tracking info is invalid. After reading other reviews I fear I've been ripped off.

    eReplacementparts.com, LLC

    Date: 03/05/2024

    We are sorry to hear about the issues we are having with retrieving the order information. We are showing this order was shipped 02/28/24 via **** using the tracking number **********************. **** has indicated this package was delivered on March 4, 2024. Sorry for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Wanda B

    Date: 02/23/2024

    placed this order on 1/6 and has not delivered, was suppose to deliver by 1/18; will not provide a refund or cancellation. does not respond to any emails order #********

    eReplacementparts.com, LLC

    Date: 02/26/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. As requested this order has been cancelled and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • David K

    Date: 02/18/2024

    Ordered two tea labels on Jan. 23, and then noticed later it said the ordered was made on Jan. 26??. Was charged twice as much for the shipping charge then what the labels cost. Been over three weeks. Have not heard anything from them. Sent a email and never heard back from them. Called and got a run around. Finally was told they didn't have the labels and were waiting to receive them. If you don't have the items, at least reach and there's going to be a delay, at least reach out to the customers and explain what is going on. Terrible service!

    eReplacementparts.com, LLC

    Date: 02/21/2024

    We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. We are showing your order was shipped on 02/20/2024. We have issued a refund for the shipping cost. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Joseph S

    Date: 02/15/2024

    Only some of the parts that were ordered arrived. Then could not get any response from them. Good luck when using them. This was not my but will be the last.

    eReplacementparts.com, LLC

    Date: 02/16/2024

    We are sorry to hear that all the parts you ordered did not arrive in your package. We see that you've called us in the interim to have your concerns addressed. A claim was filed with our warehouse for a refund on the missing part and shipping cost. I am showing that a new order was placed to have this part shipped. Sorry for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • John E

    Date: 02/14/2024

    I ordered parts on Dec ******************************** stock (order ********). It's now mid February with no response to my emails, no shipping date listed, and no ability to cancel the order. I will be contacting my bank for a fraud investigation and refund. I do NOT recommend this company for anything.

    eReplacementparts.com, LLC

    Date: 02/15/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. As requested this order has been cancelled and a full refund has been issued.Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

eReplacementparts.com, LLC is NOT a BBB Accredited Business.

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