Business Profile
Electric Motor Parts
eReplacementparts.com, LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
3.89/5 stars
Average of 777 Customer Reviews
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Review fromDave B
Date: 05/10/2024
1 starEreplacementparts used to be very reliable. Since COVID restrictions of 2020, they can't seem to be able to just get on with the work. Extremely long wait times. They say parts are on factory order awaiting drop ship processing. I call the manufacturers and they say no, the parts are readily available, even to an end user. They list things as "in stock" on the item page, later to be changed after the submitted order and complaints about delays. Emailed correspondence usually takes two to three full days for a response. Customer ********************** often just doesn't answer the phone. The only things they have going for them is they will establish a NET 30 day credit account pretty easily, and their item search is great. Whatever they were doing in 2019, or whoever was in charge, they need to get back to that. Right now, I count them to be most unreliable, as I am in the third week waiting for parts that are readily available and have been all along. This is multiple times going through this with them. When I find a new supplier, I wish them well.eReplacementparts.com, LLC
Date: 05/13/2024
We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are working together with the procurement team to increase the inventory and our warehouse shippers to insure orders are being shipped within timely manner. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. Thank you for your patience with this matter and please know we do appreciate your business.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Dave B
Date: 05/23/2024
I have been patient long enough. I informed them that if the order was not shipped that I wished to cancel it. The manufacturers made it clear that these parts have been readily available. Ereplacementparts immediately changed the status from "Dropship Processing" to "Dropshipped" removing the mechanism to cancel. I asked for a tracking number to verify shipment, because at this point there is no particular reason to believe them. I informed them by email as well as their online contact dialogue that I am cancelling this order. I will not receive it. I have asked for confirmation that the order is cancelled. So far I have received no reply. There is nothing they can do or say that would convince me to ever order from them again.Review fromRobert S
Date: 05/09/2024
1 starOrdered on 4/07/24. Site said 7-12 days. Charged credit card next day. Still have not received parts! Sent request for update: automated response did not give any information. Order elsewhere!!eReplacementparts.com, LLC
Date: 05/13/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. We will update you again as soon as your order has shipped. We show this order has been cancelled and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromKevin K
Date: 05/08/2024
1 starHorrible service trying to get parts delivered fo ridgid shop vac WD16650 never heard back from them. Only PayPal who processed the transaction. I should have picked up on that red flag immediately. Online company that doesn't take credit cards?eReplacementparts.com, LLC
Date: 05/10/2024
We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible! The majority of our orders are placed with credit cards and debit cards. We accept ***** MasterCard, *************************** and PayPal. Debit cards are also fully accepted. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromAllan W
Date: 05/06/2024
1 starCharged my credit card over 2 months ago for parts that were supposed to ship on 4-26-24. Parts never shipped and there was no attempt on their part to reconcile the issue. They just wait for you to complain then refund your money. Problem is they use other peoples money for months with no intent to ship parts they cannot obtain!! Dont be scammed!!!eReplacementparts.com, LLC
Date: 05/08/2024
We are very sorry for your wait on the backorered part. We are showing that the Order ******** with the backordered part has been cancelled and a full refund has been issued. We also show that a new Order ******** was placed for the same parts minus the backorder part and this order was shipped the same day. Thank you for your patience with this matter and please know we do appreciate your business.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromGerrit H
Date: 05/05/2024
1 starOrder a part on the 17 April, till today nothing have received. Customer ********************** is really bad. Send 2 mails, never got any response. They should shut down this company, I hope I will get my money back as soon as possible, so that I can order the part somewhere else.eReplacementparts.com, LLC
Date: 05/07/2024
We are sorry for the delay in responding and that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. We are showing that your used our self service option to cancel this order and a full refund has been issued.Sorry for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromchuck k
Date: 05/03/2024
4 starsmissing a torque bracket,,,small package with printed part # on it was in the box, however there was no part in the package,,,it was also the only package that had been stapled shuteReplacementparts.com, LLC
Date: 05/08/2024
We are sorry your order was shipped incomplete. A refund has been issued for the missing part. Sorry for the inconvenience.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromBrian A
Date: 05/01/2024
1 starI ordered an air compressor control valve for $113.00, the sent me a ***** k*** for a cooktop stove. After 20 minutes of trying to get through I finally talked to a representative. To get the correct part shipped to me they wanted me to purchase the part all over again, pay for shipping, take time out of my day to go to *** and return their part, then wait for up to 30 days to get my refund. Don't! DONT do business with this shady company!eReplacementparts.com, LLC
Date: 05/02/2024
We are sorry to hear that the wrong part was shipped to you. Let me explain how we approach this kind of situation. First, I would contact our credit team so we can issue a full credit for the amount that was paid for your part/s plus shipping. You would see this credit appear on your credit card statement within 3-5 business days. In the meantime, I will create a new order with the information we have here on file from your original order. By default, we are required to take another payment for the price of the part as well as the shipping, but like I said, within 3-5 business days you will have a full refund for the original amount and will compensate you for the new charge. I would also just ask that you hold onto that for 30 days in the event the warehouse mails you a prepaid return label. If after 30 days and you still do not receive anything, you can feel free to discard the part. If you would like to proceed with these steps to get another part out to you, please call us toll free. We do not keep your credit card information on our records for your security so we will need to get this again to create the new order.Sorry for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromBrian C
Date: 05/01/2024
1 starIf I could leave a negative 5 review I would. I placed to 2 separate orders for Ride On Mower parts on 4/26 and 4/27. The parts were not received within the requested time and I paid for expedited shipping with an expected delivery time of 3 to 5 days. At this point we are at 7 business days and the status of the orders were still in drop ship processing status. I ordered the very same parts from ****** with an expected delivery within 2 days. I get the feeling this company holds customer's money and is not have legitamate business practices.eReplacementparts.com, LLC
Date: 05/02/2024
We certainly apologize for any inconvenience this delay may have caused you. The part ordered on April 22nd Mandrel Asm ******** is not a stocked part and ships within 7 - 12 business days. We show these orders have been cancelled on May 1st and a full refund was issued.Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromMark T
Date: 04/20/2024
1 starTotal scam they sent the wrong part and the return policy asked for order number there is no order number on the box or in my email from them and you cant get through to them on the telephone. It just says theyre too busy and they dont have a representative available a complete scam company.eReplacementparts.com, LLC
Date: 04/22/2024
We are experiencing higher than usual call volumes and are working to respond to all of our inquiries as quickly as possible! We have resent your order confirmation email that includes your order number along with a prepaid label to return the part for a full refund. Thank you for your patience with this matter and please know we do appreciate your business.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromJane D
Date: 03/19/2024
5 starsthis company clearly is taking on way more than it can handle, and some of the replies below suggest that the global shipping delays plus a warehouse move are getting in the way of a lot of customer orders- its a problem that it's to the extent that they can't even reply to customers in a timely manner.all that said, by all measures they seem like a legitimate company, and i did get my order a few weeks after it was expected. giving them a good rating in hopes that they can get their business operations in order.eReplacementparts.com, LLC
Date: 03/21/2024
Thank you so much for taking the time to leave us feedback and your patience with this matter . We appreciate your business and look forward to working with you again.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST
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