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Business Profile

Electric Motor Parts

eReplacementparts.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Motor Parts.

Reviews

Customer Review Ratings

3.89

Average of 775 Customer Reviews

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Review Details

  • Ken C

    Date: 02/24/2023

    I did receive the parts I ordered, but was charged **** for shipping. When the package showed up ********* there was a **** postage due. they mailed it First Class for **** and I have requested a refund for my **** but never received a response.from either the ******************************, or info contacts.

    eReplacementparts.com, LLC

    Date: 02/27/2023

    We apologize this has occurred and with the delay in responding to your inquiry. Any extra freight charges that occur should be billed to our account and not to our customers. This is a new shipping method offered, and we can insure you we are working out all these issues that are arise with this method. A full refund has been for all shipping charges.We thank you for your understanding and appreciate your business!If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Geri N

    Date: 01/24/2023

    It is true that the auto responses are frustrating and it did take several phone calls but, the part that I needed was shipped within 5 days.Unfortunately the shipping was $19 for a $5 part??.

    eReplacementparts.com, LLC

    Date: 01/25/2023

    We appreciate your feedback and strive to take all reviews and use them to help us help our customers. We certainly apologize for any frustrating you endured from the auto response emails. We pass this information along to the appropriate department for review. Typically, the cost of shipping consists of two partsthe basic shipping charge associated with the weights and sizes of the packages and a variable fuel surcharge. Although we have confirmed the listed price for shipping is correct based on the part(s) ordered we have gone ahead an issued a partial refund on the shipping charge associated with this order.We appreciate your business and look forward to working with you again.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • KATHY R

    Date: 01/11/2023

    I only gave it 1 start because there wasn't less. Just like everyone else. I ordered a part, it never came, and there is NONE WHATSOEVER means to contact anyone. There is a generic email response that "again" reaches no one. Luckily I'm only out $24.90. Hope I can save someone else $$$.

    eReplacementparts.com, LLC

    Date: 01/12/2023

    We do apologize for the difficulty in reaching us. Automatic generic response only occurs only when responding to a systematic generic email. We do have a direct link on our website to contact us via email or phone. These are responded to quickly and can be found here ************************************************* have located your order that was placed on 12/04. I am showing you ordered parts that were not stocked item Slow Cooker Lid *********. We do apologize for your wait on this backordered item however we have been advised this part is currently on a Factory Backorder with no lead time provided. Please know we are truly at the mercy of the manufacturers. We do contact the manufacturer monthly for any new information which we will keep you posted as this information is provided to us. You may feel free to cancel at anytime, but I can also keep the order open should you rather want to wait.Thank you for your patience with this matter and please know we do appreciate your business.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Tony T

    Date: 12/22/2022

    Website said the part was in stock..after a week I emailed to see why it hadnt shipped and was given the same response as alot of the complaints, that its on order from the manufacturer and claimed the site didnt say it was stock..they gave me the run around several days as i kept asking questions of when theyd receive if and when it would ship..i kept receiving automated emails for their self service center when i was trying to question customer service..do not order from this company, they arent honest and never updated their website apparently and dont care to help customers, they prefer you help yourself if you have questions or an issue not receiving your item you ordered...

    eReplacementparts.com, LLC

    Date: 12/23/2022

    Checking on your order ********, the statuses of your items are listed below.1 x *********** Makita Air Duct - Factory Backorder We do apologize for your wait on this backordered item however we have been advised this part is currently on a Factory Backorder with no lead time provided. Please know we are truly at the mercy of the manufacturers. We do contact the manufacturer monthly for any new information which we will keep you posted as this information is provided to us. This information is also available on our website. We are showing your order has been cancelled and a full refund has been issued. I do sincerely apologize for the inconvenience and appreciate your business. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Jerry C.

    Date: 09/30/2022

    Feel that the company is not treating buyers correctly by not refunding money after going through their steps for returning merchandise.

    eReplacementparts.com, LLC

    Date: 10/03/2022

    We do apologize for the delay of your returned item. Typically returns are processed within **** business days once received. Since we can see that the part is on the way back to us with the prepaid label that was provided, we have applied this refund in the amount of $31.83. You should see this reflection within 2-3 business days.We appreciate your business and look forward to working with you again.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

eReplacementparts.com, LLC is NOT a BBB Accredited Business.

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