Business Profile
Electric Motor Parts
eReplacementparts.com, LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
3.89/5 stars
Average of 777 Customer Reviews
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Review fromPETE H
Date: 06/10/2024
1 starPlaced my order on 5/29/24, logged into the website for updates on 6/4/24 with a status of "Dropship Processing" so I sent an inquiry email for updates. Sent a follow up email the next day since there was no response. I cancelled my order since I did not receive any correspondence. Looks like I'm not the only one experiencing the same issue. I ordered from another online site ************* on 06/07 and I', receiving my parts today 06/10. BUY ELSEWHERE.eReplacementparts.com, LLC
Date: 06/12/2024
We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible! We are showing you ordered a part that was not a stocked item. The order has been cancelled and a full refund has been issued. I do apologize for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromJason W
Date: 06/06/2024
1 starOrdered parts for an echo water pump 5-7-24. It's now 6-6-24 and the only thing I have recieved from this company is an email confirming they took my money. There has been absolutely nothing about shipping my parts, only that a couple parts needed 7 to 12 business days. It's been 22 business days since I placed the order. The company can't even bother to email me back when I sent a question about my order to their help email a week ago.eReplacementparts.com, LLC
Date: 06/12/2024
We are very sorry that your order has not shipped within the time frame we anticipated and the for the delay in responding. We are currently experiencing higher-than-normal wait times. We have showing your order was shipped 6/11 and is currently in transit. Thank you for your patience with this matter and please know we do appreciate your business.Thank you, Dispute Specialist www.ereplacementparts.com **************Review fromGiuseppe Z
Date: 06/05/2024
1 starPlaced order on 5/11/24 for some **************** coffee maker parts. Order status keep saying "dropship processing" as of 6/5/24, whatever that means.Sent email but no response. Out of curiosity I hit the "cancel order" function and it says that it will send me an email with instructions. That was two days ago, I have never gotten any email.I won't buy from this website anymore, but I hope I can get my parts or money back... FRUSTRATING.eReplacementparts.com, LLC
Date: 06/07/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. We will update you again as soon as your order has shipped. If you wish to cancel your backorder and be refunded, this can be done on our website using our self service options or by contacting our customer **********************. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromLori N
Date: 06/05/2024
1 starBuyer beware!!! I ordered a replacement motor for my husbands tile saw which is used for his business. The order was placed on May 22, 2024 and received the week after! Unfortunately it wasnt the right size. I submitted my request for return form the next day and waited for the email with my *** form which would include the *** number and return label. I checked my inbox and junk mail and received no replyI did allow a few days. I called on June 4, 2024 and was told the *** was processed on Wednesday, May 29th. I checked again while on the phone with the agent and confirmed that an email was not received. I asked the agent to resend the email again and she ***** least I was led to believe she did. Several times, I checked for the e-mail, but there was nothing. I called again today June 5, and received a recording stating that due to high volume of calls, an agent is unable to speak with me. I am worried we may have been duped and lost $126.00. It may not seem like a lot of money to eteplacement parts but it is to my husband. I am sorry we didnt check with the BBB before placing the order.eReplacementparts.com, LLC
Date: 06/07/2024
We apologize your return was incorrectly set up. You should have now received an RMA along with a ***** prepaid label to return. Sorry for the inconvenience.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromRebecca M
Date: 06/02/2024
1 starI ordered 2 lawn mower replacement parts on a Monday (granted, it was a National holiday), but I checked for updates every day (by clicking on the link in the confirmation email I got). Every day it just says "dropship processing". When I go to login to the site, my password won't work. So I reset it. Now I login and there is no history of my order, my saved address, etc. I can still search the site for the order number I have, but the tracking information still hasn't updated.I did send an email yesterday, so I hope I get a response. Otherwise I'll be cancelling the order out and seeking the parts elsewhere. It would be VERY helpful for a business to reach out to the customer about delays, wait lists and back ordered items, rather than let customers wait and stew in anger and frustration about where their orders are. Be proactive. That's what people want to see.eReplacementparts.com, LLC
Date: 06/07/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times, due to a significant weather event in ******, our warehouse is experiencing shipping delays and is working hard to get caught up. We are showing your order was shipped June 6 and and is showing an expected delivery date of June 10th. I have also moved your order into your account as it was originally placed online as a guest user. Thank you for your patience with this matter and please know we do appreciate your business.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromErik P
Date: 06/01/2024
1 starI ordered parts on 3/31/24. On 5/16/24 customer ********************** told me they are still backordered and expect to receive them in 7-10 business days. It is now 6/1/24 and eReplacementParts order status still has not changed (shows "Dropship Processing"). More than 2 months waiting on order.... not good.eReplacementparts.com, LLC
Date: 06/07/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. We see that you've called us in the interim and had the backordered part removed and a new order was placed for this. The stocked part was shipped and is currently in transit with a scheduled delivery date of June 8th. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromJames R
Date: 05/21/2024
1 starI ordered parts for my weed trimmer on 5/11/24. It is now 5/21/24 and I went online to check when parts will arrive, but the website tracking does nothing to inform me when it will ship or if it has shipped. The website does not seem to be functioning properly. I guess I need to call next.eReplacementparts.com, LLC
Date: 05/27/2024
We are sorry about the issues your are experiencing with the online self service option. We are currently working on this updated and hope to have it functioning correctly shorty. Your order was shipped on 05/22/24 with the **** and is scheduled for delivery on 05/28/24. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromChristopher B
Date: 05/16/2024
1 starI ordered a brew basket for a coffee maker and it took so long to get a confirmation email that I forgot I ordered it. I remembered one day, messaged them about it and they asked me for an order number that hadn't sent yet. They refused to cancel my order because the part was backordered. How is that my fault? Anyway, two months after I gave up hope and threw my coffee maker out, the part arrives. I hope this site goes under. Terrible service.eReplacementparts.com, LLC
Date: 05/20/2024
We are sorry your order was not cancelled and the for the wait on the backordered part. A full refund has been issued. We apologize for any inconvenience.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromDave F
Date: 05/15/2024
1 starPlaced an order for parts for my fishing reel. Was not told part of the order was on back order until I called to inquire about not receiving my order. They would not ship the parts they had in stock unless I paid additional shipping fees. Been over a month and still no parts.eReplacementparts.com, LLC
Date: 05/17/2024
We do apologize for any misunderstanding, and the wait on the backordered parts. Orders are shipped only complete. Your order was shipped on 5/14/2025 and currently in transit. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromSteve B
Date: 05/12/2024
1 starNo service. Never received the product. Wont respond to emails.eReplacementparts.com, LLC
Date: 05/14/2024
We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible!We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible.If you wish to cancel your backorder and be refunded, please feel free to us our self service option available on our website.Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************
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