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Business Profile

Electric Motor Parts

eReplacementparts.com, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.89

Average of 777 Customer Reviews

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Review Details

  • THERESA G

    Date: 02/06/2024

    On October 18, 2023, I placed an order for 3 replacement parts for my vacuum cleaner. My credit card was immediately charged the full amount of the parts plus shipping for a total of $34.10. When placing the order, the indication was shipping would be 3-5 days. On November 25, 2023, I received an email that the order had been delayed and to follow the tracking information for updates. The tracking information never changed. I followed up with an email to ereplacementparts.com as I had not received the 3 parts or any update to my order. I did receive a response with general information and to contact customer ********************** by email and restate the issue which I did on 11/25/2023. No Response. I called the customer ********************** number that was provided on 11/28/2023 and was advised by ****** that 2 of the parts were available and that the missing part would be in soon and all 3 items would be shipped on 12/11/2023. Here are the specifics: Order #******** ****Date: 10/18/23**** Time: 13:49:18 PM. I called customer ********************** again today several times and continue to get a busy signal. I am still interested in receiving the 2 parts that they claim they have in stock-- Parts #E-71492 and E-*****-2 shipped overnight at their expense. Otherwise, cancel the order and refund my credit card for the full amount. I have been more than patient and feel as though I have been scammed. Regards, ********************************************

    eReplacementparts.com, LLC

    Date: 02/07/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times. Many of our orders involve special ordering items for customers, we require payment up front for all orders. Payment cards will be charged when orders are placed, not when orders ship out. Order payments can appear on credit card statements or online bank statements before an order is shipped. Orders only ship completed. As requested we have cancelled this order and have issued a full refund. Thank you for your patience with this matter. Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Lisa M

    Date: 02/02/2024

    I ordered a part on 1/5/2024. Part has not shipped and the date keeps getting pushed back with no warning. Ive emailed the company and no response. Order ********

    eReplacementparts.com, LLC

    Date: 02/05/2024

    We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible! We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. We will update you again as soon as your order has shipped.If you wish to cancel your backorder and be refunded, contacting our customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Mark B

    Date: 02/01/2024

    I ordered a part on 1/21/24. I got an email confirmation, every time I go to check the shipping information, it says dropship processing, and the shipment date always reads the current date. The label also says expect delivery within 3-5 business days. There was no message or warning that my product was on back order at the time of purchase. I feel like this is nothing more than a scam.

    eReplacementparts.com, LLC

    Date: 02/02/2024

    We do apologize for your wait on this backordered item however we have been advised this part is currently on a Factory Backorder with no lead time provided. Please know we are truly at the mercy of the manufacturers.*********************************************************** I do sincerely apologize for the inconvenience. You may feel free to cancel at anytime, but I can also keep the order open should you rather want to wait.Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Rick H

    Date: 01/31/2024

    Placed an order for two Ryobi 18v chainsaw parts on dec 24th, order still says delayed, sent an email to get a status update but no response. It seems I am not the only customer that got scammed, as all the other reviews I see fit my experience exactly.

    eReplacementparts.com, LLC

    Date: 02/01/2024

    We are sorry for the delay in responding and your wait on the backordered part. We are experiencing higher than usual e-mail volumes and wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible.If you wish to cancel your backorder and be refunded, placed contact customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • George W

    Date: 01/19/2024

    Repeatedly delayed parts that were advertised as in stock at time of purchase. Had to call ************* twice to pull updates. The first call I was told wholesaler delay- the second call I was told manufacturer delay. The supervisor I spoke with on the second call was a touch glib, spoke to me as is I was simple and took no ownership of the issue (blamed the manufacturer for all issues). Not good indicators.

    eReplacementparts.com, LLC

    Date: 01/22/2024

    We certainly apologize for any inconvenience this delay may have caused you and your recent experience with our customer **********************. We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. We are showing your order has been cancelled and a full refund has been issued. I sincerely apologize for the inconvenience this may have caused you.Thank you, Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Susan D

    Date: 01/18/2024

    I ordered a replacement part on November 13, 2023. I have not received it as of todays date January 18, ****. I emailed several times and my emails were ignored. I called ereplacement parts and received many, many, many excuses as to why I have not received the product including a list of reasons their business is having difficulties. I would not recommend this company to anyone.

    eReplacementparts.com, LLC

    Date: 01/19/2024

    We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible. We are very sorry that your order has not shipped within the time frame we anticipated. We see that you've called us in the interim to have your concerns addressed with a customer ********************** representative. Your order was shipped 01/17/24 via ***** with the tracking number ************ and is showing a scheduled delivery date of Saturday 2024-01-20. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Randol G

    Date: 01/18/2024

    I'm not sure what's going on with them but I have always had great service in the past. But now it shows orders to ship in 4 or 5 days and it's been almost a month now. I had to call several times because they will not respond to emails. After canceling my order because they said they had no idea if or when they would receive my parts, now I'm being told it could take 48 hours to cancel and 5 to 10 days to issue a refund. It took them 5 seconds to take my money when my order was placed!! Very disappointed in them now!!

    eReplacementparts.com, LLC

    Date: 01/19/2024

    We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. We see that you've called us in the interim to have your concerns addressed. Your order has been cancelled and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Robert B

    Date: 01/18/2024

    Placed an order (number ********) for 3 parts for a Ryobi log splitter on 12/10 with a shipping date of 12/22. Like other posted here the company has no response to email and does not have phone reps to help. Contacted Ryobi on 1/19 directly and they told me they have discontinued these 3 parts and are no longer available from the manufacturer. So, eReplacementparts know the parts are no longer available. Total scam taking orders for parts that are no longer available. I will contact my cc company for investigation and refund concerns.

    eReplacementparts.com, LLC

    Date: 01/19/2024

    Thank you for ordering from eReplacementParts.com. We have confirmed with the manufacturer of the part ordered have been discontinued. Our website has been updated and your order has been cancelled a full refund has been issued. I do apologize for the inconvenience. Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Stephen P

    Date: 01/17/2024

    Placed an order on 12/25/24 (order number ********) and still havent received any update or item. Only info I have is Dropship Processing and Ship date- order delayed

    eReplacementparts.com, LLC

    Date: 01/18/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. We will update you again as soon as your order has shipped.If you wish to cancel your backorder and be refunded, please advise by contacting our customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Bradley S

    Date: 01/15/2024

    Ordered part numbers K-0650/D24233/CAC-***** on 12/31/23. I still have not received my parts. This order is still active. They keep telling me it's going to ship. The order is now in dropship status. I'm going to ride this process out just to see what happens. It has become a personal issue now. Don't get me wrong I still need my parts as my machine is still down waiting on them. I'm like the rest of you folks in wishing I read reviews before ordering. It's quite obvious E Replacement parts is a poorly ran business. Take your money and have no control over customer relations. I would not have a business ran like this. Don't know how they can still be in business. Have read the BBB complaints and they have done nothing also to rate this company or fix issue as far as I can tell. I just want my parts.

    eReplacementparts.com, LLC

    Date: 01/16/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are showing that your order was shipped on 01/12/24 via ***** Home Delivery with the Tracking ************ indicating the package was delivered 01/15/2023. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

eReplacementparts.com, LLC is NOT a BBB Accredited Business.

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