Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 322 Customer Reviews
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Review fromMatthew E
Date: 04/19/2024
1 starPLEASE READ BEFORE DEALING WITH THIS COMPANY!!!I wish I would have came here for reviews first before i bought the proform carbon carbon TL treadmill February 8th. Ran fine until February 20th. Belt began to shut off mid workout. Once I stepped off, the belt would began to move again. Once any pressure was applied the belt would shut off. Making a workout impossible. I had called for support and they sent out a motor to replace. Got the motor a week later and it was the wrong size and wouldn't fit. Contacted them again and got the new motor coming a week later again. Finally two and a half weeks later I got the motor I needed... Didn't fix the problem. Then contacted them again and they recommended a circuit board. So waited another week for that and replaced it... still the same issue. Then they were going to send out a technician to diagnose the problem. Two weeks went by with no call to set up date. Meanwhile had been in contact with a supervisor throughout this time saying they were sending this matter to support management and making it a priority. Finally last week I received a call from a technician saying he had an order to install a motor.. which had been done a month ago! He couldn't believe that they told me to install the parts myself. To this day on Friday April 19th, I have yet to get the problem fixed. I just want my money back and they can gladly have the treadmill back along with the wrong size motor and extra circuit board. They don't do refunds. Imagine that. I'm a business owner and the way this business is being handled is a joke. At this point as a company, id want to have the treadmill back to diagnose what the problem is to prevent it from happening again. You'd think morally and ethically this company would make things right with me but they won't. So now to steer others as far away from them as possible will be my mission in life. ZERO STARS!Review fromAdi K
Date: 04/18/2024
1 starThis company is complete fraud. No customer loyalty. I cancelled the membership last year and it's not being used for over a year but still my card was automatically charged and when I realized the charge and called them, I was given a ridiculous reason and denied the refund. Would have given 0 stars but this didn't allow to. I would definitely recommend friends and family against this company. Never get into subscription with iFit. Ironically, many customers has concerns in the similar lines.Review fromJimbo H
Date: 04/16/2024
1 starJimbo H
Date: 04/16/2024
Don't get it. It *****. Canceled it and they still charged me, asked for a refund and they said no. Not sure what to do other then warn other people not to get it.
iFIT
Date: 04/17/2024
Thank you for taking the time to address the issues you have encountered with your IFIT membership. We appreciate your valuable feedback as we work to improve our services! I have gone ahead and sent you a personal email regarding your account. We will be happy to assist you there! Thank you!Review fromLea Q
Date: 04/04/2024
1 starIf I could give 0 stars I would. I have an S22i bike and it is basically just a decoration in my basement. After a few months, problem after problem. The resistance does not respond and I have to keep resetting the bike only for it to stop working again. Customer service has had me try so many things with no luck. There is an entire group of people who are in the same position I am in. Nordic owes us money for this defective product.Review fromMichelle C
Date: 03/28/2024
1 starBUYER BEWARE DO NOT PURCHASE ANYTHING FROM IFIT.Don't purchase from IFit; customer service is terrible and they literally don't care. All they want is your money - this is so very sad because the actual trainers and the programs they put together are wonderful. IFit creates software updates that literally break the machine's ability to actually work. IT CRASHES. IFit creates issues so that an individuals IP address is blocked and then try to blame it on an internet service. IFit's member experience representative's do not listen to the customer nor do they keep concise notes on previous complaint calls.We cannot access IFit from any device, with or without WiFi - We have spent over 15+ hours attempting to fix the problem IFit created with no luck. We brought in an IT professional to look at the "alleged" Firewall/Parental Controls that IFit claimed was causing the situation. There are NO firewalls/parental controls. We contacted our Internet provider and confirmed there are no issues with our service.Review fromJudi S
Date: 03/28/2024
1 starJudi S
Date: 03/28/2024
Included a year's subscription to iFit with the purchase of my Nordictrack treadmill in January 2024. The delivery and setup were well managed. I registered my equipment and waited for the free one-month trial of iFit to be activated. Several emails and days later, it was ... finally. On March 17 I was notified that this subscription was over and I was encouraged (via several emails) to purchase an additional subscription. I started emailing and sending copies of the order confirmation and invoice with no response from iFit until March 26 when I was asked, again, if I was interested in purchasing a subscription. Again, I responded to that email on the same day it was received, again, attaching order confirmation and invoice and two days later .... nothing.The product itself is good, but the customer service isn't. I will continue to work to get what I purchased, but certainly won't be recommending Nordictrack or iFit to anyone since I understand iFit owns Nordictrack.iFIT
Date: 03/29/2024
Hi ****,
Thank you for taking the time to address the issues you have encountered with your IFIT Membership We appreciate your valuable feedback as we work to improve our services! I have sent you a direct email addressing your issues. We would be happy to assist you there. Thank you
Review fromRachelle M
Date: 03/26/2024
1 starRachelle M
Date: 03/26/2024
Its a shame zero stars isnt an option. Ifit no longer has an option to sign up for an individual plan online, only family plans. Im told individual plans must be done over the phone by providing my credit card information to their employee. How is this good business?? Clearly most people are not comfortable giving their credit card info over the phone. This is absolutely unacceptable. If they are able to offer family memberships online, theres no reason they cant offer individual memberships. This sounds an awful lot like a potential scam to obtain customers credit card info for fraudulent use.iFIT
Date: 03/27/2024
Hi ********,
We;ve sent you a Direct Email and wed be happy to help there.
Thank you
Review fromMichelle R
Date: 03/25/2024
1 starMichelle R
Date: 03/25/2024
My treadmill was broke the day they installed it in my home. After 9 months of them sending techs to fix it its still broken and they wont give me a refund! $5k down the drain!!!! Beware!!!!iFIT
Date: 03/27/2024
Hi ********,
We've gone ahead and sent you a direct email. We will be happy to continue working with you there.
Thank you
Review fromAaron S
Date: 03/20/2024
1 starAaron S
Date: 03/20/2024
Bought treadmill online directly from NordicTrack. Received item damaged they sent replacement parts but said there was not anyone in my area to replace parts, I would have to contact a professional in my area and that they would reimburse me. Its been over ten weeks and no compensation and they blocked my emails. I purchased an extended warranty/maintenance plan when I purchased the treadmill, how will they honor this if they have no one in my area and are not compensating me for the warranty work?iFIT
Date: 03/22/2024
Hi *****,
We have gone ahead and sent you a follow-up email regarding your reimbursement status. We will be happy to assist you there. Thank you
Review fromJulie B
Date: 03/19/2024
1 starJulie B
Date: 03/19/2024
Shipment of the equipment was delayed, however, ifit started charging me for the membership before the equipment was even delivered. I never got this supposed free month membership and cancellation was a nightmare. I would recommend folks avoid Nordic trak and ifit. It is a hassle and a painful interface.iFIT
Date: 03/21/2024
Hi *****,
We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.
I don't want you to lose out on anytime with IFIT, I have gone ahead and applied 30 free days to your account so you may enjoy it!
Thank you
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