Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 322 Customer Reviews
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Review fromLaura R
Date: 07/01/2025
1 starOur iFit console stopped working on May 5. I was told a new console would ship in 7-10 business days. After a month it didn't arrive, so I contacted iFit again. I was told they didn't have the part anymore so they cancelled the order. And didn't have the decency to notify me. They then had me send a bunch of photos of the treadmill and model number and told me someone would reach out in 7-14 business days to get us a new unit. Once again the time passed with no communication, so I reached out once again. I was first told "The series of events you've described since your initial contact on May 5th is completely unacceptable, and you have every right to be angry. To be promised a solution twice and hear nothing back is a failure on our part. I am going to take personal ownership of this for you right now. Given the multiple service breakdowns and the time you have been without a working machine. We need to find a definitive resolution for you today." After giving my information a few minutes later, they ended the chat with me. I called the company. After waiting 28 minutes, they picked up and hung up. When I FINALLY got in touch with someone, I was told there was nothing they could do because it was out of warranty (it was under warranty when it broke), was told there was nothing they could do, and that we'd have to pay ($650!) out of pocket to get a new console. This was all after roughly 2 months of not having a working treadmill, after being given the run around, given false promises, hung up on essentially twice, and just experiencing overall rudeness and unprofessionalism at every turn. I will never use this company ever again and will advise others to avoid them at all costs.Review fromNicholas G
Date: 07/01/2025
1 starExtremely Disappointed Would Strongly Avoid NordicTrack We purchased the X24 Treadmill, RW900 Rower, and 10 Recumbent Bike expecting a premium experience given the high price tag. Unfortunately, this has turned out to be one of the worst purchases we've ever made.We opted for the white glove assembly service, which was anything but. Equipment was dropped off without assembly, installers arrived without the products even delivered, and scheduled appointments were missed repeatedly with no communication. Despite multiple calls and reassurances from support management No worries, weve got it nothing was resolved in a timely or professional manner. I even tried to cancel the order multiple times but was effectively held hostage in the process.After over a month of delays and frustration, we finally began using the equipmentonly to face more issues. The interface on the screens is clunky, Bluetooth connectivity is unreliable, some apps wont load, and hardware buttons (like incline or speed controls on the treadmill) dont function properly.This has been a deeply frustrating experience from start to finish. For the cost and brand reputation, we expected quality service and reliable products neither of which we received. I strongly recommend avoiding NordicTrack.Review fromGenevieve C
Date: 06/29/2025
1 starThey are horrible. **************** is terrible was on hold.over an hour they hung up on me. I was paying 149 a year and they raised it to ****** they were supposed to grandfather me in since ive been with them over 5 years but they wouldn't. This company is terrible and should be shut down.Review fromSamantha D
Date: 06/18/2025
1 starIf I could give them a "0" star I would. I have had issues with my treadmill for more than 6 months. Each time the technician comes out, installs the new part, which doesn't fix the problem, then orders a new part. The final straw was in April 2025 they said they would replace the machine completely, however when I called customer service in May 2025 they had no information about the replacement. After being hung up on, then put on hold for over an hour I was finally able to "speak" to a supervisor. They said more paperwork could be done and someone could come out to look at the repair. In the time it took to get off hold, I called ******* where I had made the original purchase and returned it with their 100% guarantee. I will not purchase from *********** again.Review fromRichard J
Date: 06/12/2025
1 starJust as so many other have stated, iFIT products are BUGGY and UNRELIABLE and the company is NO ACCOUNT to its customers, even with brand new purchases.Review fromjosh w
Date: 06/10/2025
1 starI wish BBB would allow me to leave ZERO stars. I bought my Nordictrack 1750 commercial treadmill brand new. Between my wife and I we put maybe 20 miles on the treadmill and the motor went out. After WEEKS of trying to get someone out they sent a technician and fixed the motor.. but reassembled the machine incorrectly. We now have a broken treadmill. The customer service is ZERO. Terrible company.. I 100% regret ever buying a Nordictrack. Awful experience from start to finish.Review fromLynne O
Date: 06/03/2025
1 starDo not purchase equipment form IFIT/Nordictrack, software fails and you are left with a hunk of junk with no option to repair.Review fromNick S
Date: 05/21/2025
1 starNick S
Date: 05/21/2025
Awful product. Awful customer service. Broke after less then a month and we were expected to take apart the machine and fix it ourselves. Worst experience ever. Buyer Beware. Do NO Waste your money.
iFIT
Date: 05/23/2025
Hi ****,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
We've reached out to you with the email provided and would be happy to assist you. We hope to hear from you soon
If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right!Review fromAndrew L
Date: 05/21/2025
1 starAndrew L
Date: 05/21/2025
I bought a rower from norditrack. Payed it off a few weeks ago, and yesterday I was randomly signed up to ifit without my consent. I received an email saying I signed up and I hadn't. The woman explained they signed me up when I bought the machine. That was false. I never gave any permission for anyone to ever sign me up for anything. The lady apologized and sent my money back. But I'm pretty sure stealing someone's money is illegal. I don't know if IFIT is the name company as norditrack, but at the very least they work together and stole my money. Beware of this companyiFIT
Date: 05/23/2025
Hi ******,
Thank you for taking the time to leave ** feedback on the issues you have encountered with your machine. We appreciate your valuable feedback and honest opinion as we work to improve our services! We aologize that our process was not clearly stated to you upon purchase.
Thank you
Review fromMarvin M
Date: 05/15/2025
2 starsI bought a NordicTrack Commercial 1750 Dec. 11, 2019. I purchased the extended coverage for the machine. Three days ago My wife's account would not load into the machine. I could login on line but not on the machine. I spent over two hours Tuesday, 5/13/2025, and over an hour chatting with technical support today and still cannot get an answer to remedy to the problem. The machine is still under the extended warranty but again instead of connecting me to the correct department I was told I need to contact another affiliate to file a warranty claim. I was told that this is a problem that is currently happening and that they will have it resolved as soon as possible. What does as soon as possible mean. Why do they offer extended coverage if they do not try to help you use the benefit that has been paid for?
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