Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 332 Customer Reviews
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Review fromSamantha D
Date: 06/18/2025
1 starIf I could give them a "0" star I would. I have had issues with my treadmill for more than 6 months. Each time the technician comes out, installs the new part, which doesn't fix the problem, then orders a new part. The final straw was in April 2025 they said they would replace the machine completely, however when I called customer service in May 2025 they had no information about the replacement. After being hung up on, then put on hold for over an hour I was finally able to "speak" to a supervisor. They said more paperwork could be done and someone could come out to look at the repair. In the time it took to get off hold, I called ******* where I had made the original purchase and returned it with their 100% guarantee. I will not purchase from *********** again.Review fromRichard J
Date: 06/12/2025
1 starJust as so many other have stated, iFIT products are BUGGY and UNRELIABLE and the company is NO ACCOUNT to its customers, even with brand new purchases.Review fromjosh w
Date: 06/10/2025
1 starI wish BBB would allow me to leave ZERO stars. I bought my Nordictrack 1750 commercial treadmill brand new. Between my wife and I we put maybe 20 miles on the treadmill and the motor went out. After WEEKS of trying to get someone out they sent a technician and fixed the motor.. but reassembled the machine incorrectly. We now have a broken treadmill. The customer service is ZERO. Terrible company.. I 100% regret ever buying a Nordictrack. Awful experience from start to finish.Review fromLynne O
Date: 06/03/2025
1 starDo not purchase equipment form IFIT/Nordictrack, software fails and you are left with a hunk of junk with no option to repair.Review fromNick S
Date: 05/21/2025
1 starNick S
Date: 05/21/2025
Awful product. Awful customer service. Broke after less then a month and we were expected to take apart the machine and fix it ourselves. Worst experience ever. Buyer Beware. Do NO Waste your money.
iFIT
Date: 05/23/2025
Hi ****,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
We've reached out to you with the email provided and would be happy to assist you. We hope to hear from you soon
If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right!Review fromAndrew L
Date: 05/21/2025
1 starAndrew L
Date: 05/21/2025
I bought a rower from norditrack. Payed it off a few weeks ago, and yesterday I was randomly signed up to ifit without my consent. I received an email saying I signed up and I hadn't. The woman explained they signed me up when I bought the machine. That was false. I never gave any permission for anyone to ever sign me up for anything. The lady apologized and sent my money back. But I'm pretty sure stealing someone's money is illegal. I don't know if IFIT is the name company as norditrack, but at the very least they work together and stole my money. Beware of this companyiFIT
Date: 05/23/2025
Hi ******,
Thank you for taking the time to leave ** feedback on the issues you have encountered with your machine. We appreciate your valuable feedback and honest opinion as we work to improve our services! We aologize that our process was not clearly stated to you upon purchase.
Thank you
Review fromMarvin M
Date: 05/15/2025
2 starsI bought a NordicTrack Commercial 1750 Dec. 11, 2019. I purchased the extended coverage for the machine. Three days ago My wife's account would not load into the machine. I could login on line but not on the machine. I spent over two hours Tuesday, 5/13/2025, and over an hour chatting with technical support today and still cannot get an answer to remedy to the problem. The machine is still under the extended warranty but again instead of connecting me to the correct department I was told I need to contact another affiliate to file a warranty claim. I was told that this is a problem that is currently happening and that they will have it resolved as soon as possible. What does as soon as possible mean. Why do they offer extended coverage if they do not try to help you use the benefit that has been paid for?Review fromDavid J
Date: 04/27/2025
1 starDavid J
Date: 04/27/2025
This is the worst company to work for. I worked 30 years and was let go when the company moved to *****. Us sale dropped to poor quality. The product was sent to *****. The get there ideas from buying other companies products. They buy them and reverse engineer products. They are a crooked company!!!! They treat there hard working employees terrible. I worked in scheduling, the always used inferior parts, when they run out of quality products.iFIT
Date: 04/29/2025
*****,
We believe this complaint has been misdirected, as it appears to be related to an internal employment matter. The Better Business Bureau is intended for addressing consumer-related concerns, and this issue does not pertain to a product or service we provide. While we are unable to discuss the specifics of personnel matters out of respect and privacy, please reach out to our front office if you have questions about your recent employment.Review fromJulianne P
Date: 04/05/2025
2 starsJulianne P
Date: 04/05/2025
I have the Nordic track bike and really hate the ifit program. I dont think it functions well and its slow and hard to find what youre looking for. Good to note that most of their rides are nature rides and I was hoping for more studio rides. When my subscription is up Im not reviewing it.iFIT
Date: 04/07/2025
Hi ********,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback and honest opinion as we work to improve our services!
Review fromSharon E
Date: 03/25/2025
1 starSharon E
Date: 03/25/2025
There is nothing good I can say right now about iFit. I've been a member since the end of 2021 (their original plan for $144/yr). For quite some time now there is NOTHING new in the way of walking workouts on my treadmill. I get emails advertising "new" workouts, "new" series, "new" challenges, etc, but they consist entirely of walks I've already done, they're just lumped into a new title or series. So I'm stuck having to repeat, repeat, repeat the same workouts and be bored out of my mind. I just got off the phone with a representative who stated that no new workouts are being added to the "grandfathered" plan, only to the new Pro plan that costs $400/yr. Why are loyal customers being forced to pay $400/yr in order to receive new workouts (seems like shady business practices) (not doing it)...or be relegated to repeat the same workouts over and over? Even $144/yr is too much, in my opinion, to never have anything new. The best he could offer was $300 for the Pro....umm, no thanks, that's over twice what I'm already paying. Oh, and not to mention we recently bought a NordicTrack studio bike so I'm sure there won't be any new workouts there as well. So beware, there is no mention of any of this when you purchase their $2,000+ equipment.iFIT
Date: 03/26/2025
Hi ******,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
We apologize that you don't feel our services are meeting your expectations, we can assure you that new workouts are being released and are available. To discuss your membership options or any questions that may arise you may reach out to ****************************
Thank you
iFIT
Date: 03/26/2025
Hi ******,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
We apologize that you don't feel our services are meeting your expectations, we can assure you that new workouts are being released and are available. To discuss your membership options or any questions that may arise you may reach out to ****************************
Thank you
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