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Business Profile

Exercise Machines

iFIT

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

iFIT has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • iFIT

      1500 S 1000 W Logan, UT 84321-8206

      BBB accredited business seal

    • iFIT

      1410 Willis Rd North Chesterfield, VA 23237

    • iFIT

      230 S Main St. Highlands, TX 77562

    • iFIT

      E 1725 N #727W River Heights, UT 84321

      BBB accredited business seal

    • iFIT

      945 S Main St Smithfield, UT 84335-2303

      BBB accredited business seal

    Customer Review Ratings

    1.14

    Average of 321 Customer Reviews

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    Review Details

    • Randi C

      Date: 12/05/2022

      If I could scream out loud about the frustration I have experienced regarding **************** and my ********************** treadmill I would ! They have zero CS and they constantly disconnect whether you are on the phone or chatting with an agent online. I have tried to order a part for a while and it isn't even processing! I paid over $3,000 for a machine I can't use!! DO NOT purchase anything from this company. I would like help resolving this issue so I can use my machine again!

    • Chris E

      Date: 12/05/2022

      Terrible customer service and I regret buying our ********************** Commercial ****. After 3 yrs the console crashed and was stuck in a boot loop. I was quoted $613 for a replacement and when I asked for a discount I was told they could *********%. Considering this is a software bug and if we could reload the ** on the console itd be fixed, I think this is terrible. They wouldnt even offer me free shipping. I had the choice of paying $670 or having a 300lb clothes rack. Its clear NordicTrack doesnt care about loyalty or customer satisfaction as I was told it is what it is. We will not be buying another product again.

    • John H

      Date: 12/05/2022

      My Nordictrack treadmill had a defective belt. Replacement sent but not delivered to correct address. Ordered a second replacement under warranty. Delayed shipment. Tried to contact ifit by phone and chat to no avail. Worse customer service Ive ever encountered. Would give zero stars if possible.

    • Sheila R.

      Date: 12/03/2022

      I regret doing business with this company! I bought an elliptical from them two years ago. The track has begun cracking/cracked., Making me unable to use. I've reached out to them several times for a replacement, but they won't help me. They're only allowing me to go through their email/ live chat, where I am still on hold. It's been three days now. All I want is to use the product that they sold me! I've pleaded for help over and over again, and still No customer satisfaction. Why won't they honor their product, and help me out? I need a replacement track! I can't use this elliptical without it! Please help!!!

    • Christina M

      Date: 12/01/2022

      I purchased my Pro-Form bike almost two years ago. My bike broke for the first time December 26, 2021. I called to have my bike repaired so many times, that I have lost count. I called daily and spent a minimum of an hour in the phone each time to just be put on hold several times before getting a hold of someone. My bike took 4 months to get fixed. Then in August of 2022, only a few months after having it repaired, it broke again. A repair person has been out three times and the problem is still not fixed. The amount of time and effort I spent to get a product I paid for, including monthly membership, and warranty coverage; has been absolutely absurd. iFit's customer service and products are not worth the money. I will never purchase anything else from them!!!

    • Nidia A

      Date: 12/01/2022

      Bought a pro form 505cts treadmill on 9/5/22 . Called their customer service to let them know on the issues i was having with my equipment. Once i contacted them and started telling them the problems i was having, they didnt offer me any sort of help and asked me for pictures of garage ( to see the location). I submitted the pictures and yet were still asking for more. Finally sent more and i wasnt offered any sort of help. I had bought the warranty with it, and are clearly not being honorable with it. If anything all they did was just cancel the warranty on my treadmill so now they wont honor anything. I despise this company and with no respect to people privacy at all.

    • Annie P

      Date: 11/30/2022

      Incredibly poor customer service. We purchased a Professional **** treadmill in October, and have had nothing but problems since it was delivered. First, we paid an additional $200 for professional delivery. The delivery team damaged numerous treadmill parts upon deliver, and incorrectly installed several parts as well. We connected NordicTrack on the day of deliver to report this, and all they offered was to ship us the damaged parts for us to install - they said they could not refund the delivery fee or come conduct the repairs for us, even though the parts were damaged during delivery. We received and installed 4 of the 5 parts that were damaged, however, we have still not received a replacement for the 5th component, which is the most problematic. Second, about three weeks after getting the treadmill we started noticing a burning plastic smell after about ***** minutes of light use (e.g. fast walking, not even running). We reach out immediately, and upon inspection with the customer service representative noticed that the belt of the treadmill had not been lubricated at all prior to delivery (this is supposed to be done). So we were send lubrication, which we applied ourselves to the belt. This did not resolve the issue. Now, we're trying to get back in touch with customer service to trouble-shoot this issue again, but I honestly would never recommend a NordicTrack Treadmill to anyone after this experience. We clearly got a defective treadmill, and NorticTrack has no interest in helping us resolve the issues that have come up.

    • Mariah P

      Date: 11/29/2022

      I wish I could give this company zero stars. DO NOT BUY! This is the worst customer service I have ever experienced. I purchased my treadmill last year and now machine is not working and they cannot help me....

    • Jay B

      Date: 11/22/2022

      Bought a Pro-Form Elliptical last year and it is still within warranty. I called today for an issue with elliptical making noise while paddling, he asked me to do video call which i did and showed him noise coming while paddling. Late he said his boss wants to take video and email him. Usually it does not allow any mail more than 25MB to email. I told him that I can not send because file is too big, He need to give me link for his company drop box if they are asking for video recording, he said he do not have any drop box to load video. I told him that I need to talk with your Boss but he never transfer call to his Boss. It was very frustrating after spending for an hour he was dodging not to send any repair guy even though elliptical is under warranty. This is the worst experience I have and like to give NEGATIVE STARS. After buying expensive equipment does not owner own warranty. NEVER BUY ANY EQUIPMENT OR WARRANTY WITH THIS COMPANY

    • Jessica G

      Date: 11/12/2022

      I cannot believe this company hasnt been sued or put out of business. They are scammers and the product is so expensive and breaks easily. They TRAP you with ifit and dont take returns. This company is horrible and take advantage of people. Never buy one for your home, ever. The *** doesnt care at all about its customers. The company and product is terrible.

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