Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 322 Customer Reviews
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Review fromDs L
Date: 03/13/2024
1 starI purchased the 5 year extended warranty for my Proform ********************************************************************************* the garage.They finally sent someone over and he approved the garage location and I got the warranty Now the treadmill is going into the third year and it is skipping They have replaced everything except the screen and it still skips Now something has come loose and kicks around = making a very loud noise They do not want to work on it and said the warranty is void because of the garage location Thanks god, ****** is willing to take it backReview fromRachel S
Date: 03/13/2024
1 starRachel S
Date: 03/13/2024
They make you sign up for a free membership when you first join. Then all my emails say it should have ended months ago and I get no billing statements emailed to be from them but they keep charging you even after its supposed to be cancelled
iFIT
Date: 03/20/2024
Hi ******,
We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.
I have gone ahead and sent you an email asking for further infomation regarding your account. Please be on the lookout for that.
Thank you
Review fromKelly I
Date: 03/01/2024
1 starProform bike no longer works due to touchscreen console tried to update. Now you cant control the resistance because the screen never comes on. Love that it is just 2 1/2 years old and worthless. Help is non existent.Review fromClay E
Date: 03/01/2024
1 starIfit and NordicTrak s22i bike are both useless. The bike is terrible. My worst purchase I have ever made. ***** to throw away $2400, but it's much better than dealing with hours of phone calls to ifit with no help. Even the technician came out to diagnose the problem and said it was the console. The console is $700. After plugging in new console, it turns out that wasn't the problem. Had the same problem with new console. Now they want to charge me to come out a 2nd time when they didn't diagnose it properly the first time. I'm not letting them charge me again. I'm currently in dispute with getting this resolved. But, I'm about ready to throw the bike in the trash and order a Pelaton. DO NOT BUY A NORDICTRAK. Save yourself the trouble. I will update review upon completion of the frustrating haggle back and forth with them.Review fromFred B
Date: 02/29/2024
1 starIn my opinion iFit is a horrible company on the verge of going under after settling a lawsuit and laying off a decent percentage of their workforce.Their website is now just a shell that allows you to manage your account and not much else. You used to at least be able to view and manage workouts. But now that's gone.The app on my treadmill continually hangs and crashes, and the only suggestion from support is to reset your machine or they blame your internet when I have a business class internet connection measured at 470 down over WIFI right next to the machine. The latest update has made tracking my workouts impossible through the app, and my treadmill is now just a really big heavy paperweight. I'd sell this thing because it's only a few years old, but I couldn't in good conscience stick some other poor soul with the headache that is iFit.Review fromJolene G
Date: 02/27/2024
1 starDo not buy these machines. Headaches for 3 years. I bought the bike. Have had a screen replacement which took months to receive, then they forgot a piece which took another 2 weeks. And it's glitching again after 2 weeks. Worst customer service. I will be junking this machine and buying elsewhere.Review fromMatthew B
Date: 02/23/2024
1 starWe have a commercial **** treadmill and the s15i bike. Both are now completely useless after the software update. I thought something was wrong with my electrical system because both machines magically stopped working. You can hear the power come on when flipping the switch but the screens stay black no matter what I do. Ive checked all the wiring, I tried to reset and I tested my outlets. Nothing was wrong. Once I did more research, Ive found that an update came out and thousands of people were affected and had to replace the controller. Our machines are even old and now they collect dust until I get them fixed. I have tried going through customer service and I get absolutely nowhere. I never get an email or call back from anyone. I highly recommend never buying from this company because the machines will be junk in the near future.Review fromSean B
Date: 02/23/2024
1 starMachine hasnt worked in a year. Cant get ahold of anyone without being on hold for hours. Theyve sent 5 replacement parts and none work. Some were missing parts. This company is awful and their product is garbage. They rolled out a software update that rendered thousands of machines inoperable and they've yet to make it right. I will never buy anything from them againReview fromErin S
Date: 02/22/2024
1 starI purchased a NordicTrack Commercial **** Treadmill in 2019. I let our iFit membership go and we would use the machine in manual mode. I missed having the iFit, so i renewed the membership and the iFIT workouts reappeared on the screen. We always left the machine on for updates. Some time after Christmas 2022, the console stopped working, rendering the machine completely useless. We assumed it was us. We followed instructions and tried to do a factory reset which did nothing. The screen is white and flashes iFIT endlessly, no buttons on the machine work. I have reached out to iFIT to report the issue now that I am finding that thousands of other consumers have had this same experience. My equipment warranty is still in place, but labor will not be covered, so I have been told I will need to pay a minimum of $318 before taxes and fees. For the $2400 I spent on the machine this is unacceptable. I would not recommend NordicTrack or any iFIT related products to anyone. I've also been paying for an iFIT membership for a machine that doesn't work for 14 months - shame on me but I was hoping keeping it would help troubleshoot the issue.Review fromTy W
Date: 02/22/2024
1 starI purchased S22i NordicTrack bike #2 and #3 online. I had to return one, unopened, because the recipient of the gift did not want it. I accept the $250 return shipping since I was dumb enough to buy it online. But a 10% processing fee for an unopened product?? **************** merely cited the inflexible return policy So I suggest NEVER buying their equipment online and MAYBE patronize a company with better policies. Im done with them.
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