Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 322 Customer Reviews
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Review fromKristen S
Date: 05/26/2024
1 starKristen S
Date: 05/26/2024
I bought an upright cycle from Nordic Track in the Fall of 2019. I have barely been able to use it because of the long periods of time that different parts were broken and the enormous friction involved with getting anything addressed. Instead of just admitting that the bike was a complete lemon and offering to replace it, the company kept insisting on sending out technicians and ordering new parts. I now have a Frankenstein of a machine that no longer works at all. At this point, I just want the company to pick it up and at least do something with the working parts, otherwise I have to throw out the entire thing. I will never buy an iFIT or NordicTrack piece of equipment again. Terrible product, terrible customer service, and never a reliable resolution to a problem.
iFIT
Date: 05/28/2024
Hi *******,
We're sorry to hear of your experience, we have gone ahead and sent you a direct email to get this looked into for you.
Thank you
Review fromHector O
Date: 05/24/2024
1 starStay away from this malicious brand/company. I bought a Nordictrack C990 treadmill in 2020 and now 4 years later I cant use it because of a mandatory software update that bricked my machine. I contacted this company and they want $600 to fix an issue that they knowingly caused. Every time I start the machine it says Unfortunately iFit Cardio has stopped and will not load up just keeps looping around to the same message no matter what I do. I cant even put the machine into Privileged mode. I joined a lawsuit against this company since they want to brick peoples equipment so they can profit from out of warranty repairs.Review fromKimiko N
Date: 05/23/2024
1 starI purchased a brand new NordicTrack x22i on 4/06/2024. The treadmill was delivered, 5/01/2024 with purchased white glove assembly to avoid any set-up errors. I attempted to use this brand new treadmill 20mins after it arrived. In the middle of the set up process the screen shut off and the fans intermittently spun. So I immediately contacted NordicTrack customer service after 2hrs and much frustration a service ticket was created for new circuit *************** wire on my BRAND NEW $3000+ treadmill. Service tech came out, said there was nothing wrong with the treadmill and refused to replace the parts that were sent. Despite what Im sure was a thorough exam by the technician, the treadmill continues to randomly and DANGEROUSLY shut off at random. Another ticket was placed but no contact has been made to me for an appointment. The only continuous response I receive is we apologize for the delay and some other filler words. At this point Im not quite sure what to do or how its acceptable for this company to get any money towards a DAY ONE safety hazard.Review fromMarissa B
Date: 05/14/2024
1 starMarissa B
Date: 05/14/2024
I would leave a zero if I could. I bought a 2,000-dollar bike in 2020, but I have hardly been able to use it due to personal medical reasons (I broke my ankle and have had 2 miscarriages, so I haven't even been using the bike. It has been perfectly safe and it in brand new condition). I have used it less than 10 times and went to use it and it wasn't working. I just paid 170 to have a technician come out and service it, but they said they weren't able to fix it (so a waste of 170). NOW, the part they would have to replace costs 600 dollars. I would have to pay another technician PLUS the part to get it fixed, which is another 770! It is ridiculous.iFIT
Date: 05/15/2024
Hi *******,
We are sorry to hear of your experience, we have gone ahead and sent you a direct email to discuss this matter with you. Thank you
Review fromSaravanan V
Date: 05/13/2024
1 starSaravanan V
Date: 05/13/2024
My nordictrack elite 10.9 elliptical stopped working because of a software update. I call customer service and they said they do not support this machine anymore. How can they mess up a software update and say they don't support it anymore. None of the buttons work in the system anymore like basic functions speed, resistance, etc. at this point I'm trying to see if there's a legal way to handle this. They don't stand behind their product and very irresponsible customer service.iFIT
Date: 05/16/2024
Hi *********,
We are sorry to hear of your experience, I have personally emailed you to look further into this for you. Thank you
Review fromStefan R
Date: 05/10/2024
1 starThis company is fraudulent, lets start with that. They sell machine and a warranty that they dont honor. Nordic track used to be a respected brand, but this company has no integrity. The phone trees and wait times to get service dont lead to a person. If you persist and spend hours to finally speak to a person, they send a technician who doesnt even have a business license, nor do they fix the problem. In summary, they sell a warranty that they do not honor. This company is committing fraud.Review fromAswini K
Date: 05/10/2024
1 starI would like to give a *****% review to this company. Do not buy any of their products; they are a complete scam. They persuaded me to purchase an extended warranty, which I did for five years. Now, I'm experiencing a display console failure, and they're telling me that because my machine is in the garage, my extended warranty is voided. This is completely illegitimate and a scam. Please do not buy any of their products or the extended warranty. You will receive absolutely zero support from them.Review fromDaisy U
Date: 05/09/2024
1 starPurchased a Nordic Track treadmill and it came with a 30 day iFIT free trial. What they don't tell you unless you read the fine print is they will actually sign you up for a membership as well and begin charging you $39 a month every month after your trial ends. Absolute scam. I never once used iFit and when I noticed the charges and requested a refund they refused anything past 14 days. Very shady way of forcing people to sign up for a membership and take their money. Completely immoral, no customer loyalty that shouldn't even be legal since I ordered a treadmill and was automatically signed up for a free trial.Review fromMason M
Date: 04/29/2024
1 starMason M
Date: 04/29/2024
I would like to provide feedback regarding one of the worst customer experiences I have ever had with a company. Within 2 months of owning the machine, the master control board on my 1750 treadmill was totally fried. Once the technician finally showed up, 2 weeks went by without any part arrival or updated information. After escalating on social media they blamed the technician even though I saw him place the order and just continued to lack accountability from end to end. After the part was installed, more issues continued to build and the overall performance of the machine was nothing like the reviews or the quality expected. It felt very unsafe to actually perform hard workouts with how often the belt skipped or how often the machine would cut off mid-run. Given their terrible return policy of 30 days, their only recommendation is putting it up for sale for another victim to receive a terrible product. I hate that I'm out $2k+ on something that was purchased for the well-being of my body and mind. I was very excited after seeing all the fake positive reviews but will spend as much time as possible warning others about my experience.iFIT
Date: 04/30/2024
Hi *****,
Thank you for your feedback! We have gone ahead and sent you a personal email regarding these issues. I'm dedicated to getting this issue resolved for you.
Thank you
Review fromMandy L
Date: 04/19/2024
1 starI give them a 0 I bought a ski machine from Nordic Track with extended warranty O paid ******** my warranty runs out in 4/9/26 and when I received the product the screen didnt work that tells you pulse, calories burned Distance, time and speed. I admittedly called them and they said yeah we have been having problems with them, so they send me a new one. Well I called when I received it but I work and not in town much at all. They said no one works on weekends to fix it. I called and was on hold close to a hour, I left message for them to call me bk never heard from them. Called another time and was transferred from one place to another like several times finally someone picked up around 45 mins later and said they were fixen to get off work so no one will take the call and to call another time. Ok so Im gunna be home for a week and guess what they say it was it was bought like that and that warranty ran out and extended warrant will not cover that. They dont even deserve a 1 star a 0 is what they need
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