Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 322 Customer Reviews
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Review fromHalley S
Date: 08/24/2022
5 starsLove my rower! I am not a fitness guru I mostly play sports to keep in shape but having this in my at home gym garage is awesome. It feels like Im in a real fitness class! Very sturdy product doesnt wobbly from side to side like other towers Ive used. I can definitely feel the difference in using 2x per week for 3 weeks. I go for about an hour. I got product for discount in exchange for honest review!Review fromKarlee D
Date: 08/12/2022
4 starsI'm not evaluating customer support as I've never had to call into them. The products we have in our home (e.g. treadmill, rower, bike, and CST) all perform just fine. As per the interface, I genuinely like it. We wouldn't have purchased the machines we have, if we didn't like them. I like the reasonable price that doesn't require you to pay more than 3X the amount of a gym membership to access just one genre of classes. You pay one small fee and get access to anything on all your relevant devices. I can even log into these classes at my local gym on their equipment and access my profile and classes. While I am now a part of a program that provides me equipment in exchange for authentic feedback, iFit is great in my opinion. You get more than you pay for, and they don't require near as much as other tools.Review fromMichael J.
Date: 08/11/2022
1 starMichael J.
Date: 08/11/2022
My T6.5 si treadmill passed its warranty period by a few months when my machine died. Heres the problem. The tech who set this up mis-aligned the walking belt slightly. By doing this, it stretched the belt and caused it to wear unevenly slowely and pull right every few weeks. I looked at the manual and learned how to correct the alignment, which worked for a few weeks at a time. Well, what I could not see is what was happening to the machine's power system underneath the front panel. According to ifit rep in their parts department, the rep set it up poorly and over the course of 14 months, the warped belt was too much for the drive belt (which I found to be frayed) and the controller board which died on me while running at a speed of 6 or so, causimg me to twist my knee a bit when i caught myself. Upon speaking with ifit parts, because my warranty was expired, they couldnt help me but their rep told me to call Nordictrack themselves to tell them what happened to and ask them to help me out. He said no matter what I did to straighten the belt to alignment each time, when they set it up wrong, it stretches the belt and you cannot fix it. Because I didnt have a written file on this within the year, they told me they will not send me the $400+ in parts in good faith to fix my expensive machine. This was something that I could not have forseen nor fixed and did not think there was a problem because the belt was technically between the hash marks on the chassis. If you read the reddit subreddit, Nordictrack Treadmill' you will hear of many stories like this of Nordictrack not standing behind their products and people with useless machines, after their warranties expired. Very old school business practice. Its an **************** with inferior and poorly soldered controll boards that dont last and to male matters worse, the customer service is abhorrent. They show no compassion for people who spent a *** of money on junk that they refuse to fix after making a sale.
iFIT
Date: 08/15/2022
******* We want to sincerely apologize for the experience you have had with your treadmill. Our products are designed to last much longer than the included warranty when they are properly assembled. In order to assist further with your situation, we would need more information from you. For privacy reasons, we are unable to accept personal information through BBB.To take a closer look into your situation, you are welcome to contact us at ************** or by emailing [email protected]! - iFITMichael J.
Date: 08/15/2022
I already spoke with and emailed 5 different people at support. They told me their 'protocol' wont send me parts due to it being a few months past my one year warranty. So after two weeks of trying, Nordictrack told me to pound sand instead of making things right. So I'm not goimg to be put on hold for hours again to be told there's nothing they can do. You guys wanna help me, send me my parts to fix my treadmill. At this point, if you guys dont fix it, you'll lose a customer or 6, and lose a monthly subscription to ifit all because of your 'protocol'.Review fromGarrett D
Date: 08/11/2022
5 starsI've only ever had positive experiences with NordicTrack equipment. In the past I purchased a CST workout machine as well as a bike from the. I selected NordicTrack because of the price, value, and the iFit programs where you can have all devices and subscriptions sync. I prefer that approach to paying for a separate, overpriced, subscription to other accounts. I also liked the monthly subscription fee. It's a fraction of what others might charge. I liked NordicTrack devices so much that I signed up for their review program. They've allowed me to trial some of their equipment in exchange for authentic feedback. Everything I've ordered, or otherwise received, has come well packaged, timely, and in great condition. I genuinely haven't had any bad experiences there. Overall, great company in my opinion with great equipment, and a solid experience platform.Review fromBobbi M
Date: 08/11/2022
5 starsI have a few different pieces of equipment from iFit and so I have had a few opportunities to contact and work with this company. I received the Nordictrack x32i treadmill and absolutely loved it; however, the console stopped responding about 6 months after purchase. I contacted iFit through the chat option on their website and within just a few minutes I had an agent helping me diagnose the problem, ordered a console replacement, and asked if they could help with anything else. When I received the console however it was for a bike and not the treadmill. I reached out to iFit again with absolutely no problems got the correct console ordered, apologized to me for the mistake, and once again asked if there as anything else they could help me with. They were so helpful and nice every time I reached out to them!!Review fromBrett B.
Date: 08/10/2022
1 starBrett B.
Date: 08/10/2022
I have the Commercial **** treadmill (new model). I've had mine for 5 months and the console has already broken on me 3 times. The first 2 times it required a factory reset to fix. The third time (on 8/1/22) it completely broke. The console will turn on but once you start your workout the belt won't even move. I waited on hold for 90 minutes until someone finally answered. When I contacted NordicTrack they said the console was faulty and they'd send me a new one immediately. Waited a week without anything arriving and contacted them back. They said it was never sent and that the wait time for a new console is 6 weeks. The machine can literally not be used without a new console so I'll be out a treadmill for almost 2 months by the time it arrives. I have no confidence it will even work once it does arrive. I paid close to $2000 for a treadmill that lasted 5 months. Complete waste of money. Do not buy from this company.iFIT
Date: 08/11/2022
***** We are very sorry that the console on your unit stopped working. The experience you have shared is uncommon and we understand how this can be frustrating. Your feedback regarding your experience with our *********** team is appreciated and will be passed on to management for further improvements. We look forward to you receiving your new console very soon. If you need any further assistance, please dont hesitate to reach out to us directly at ********************************** or by calling **************.Thanks! - iFITBrett B.
Date: 09/11/2022
Update: NordicTrack informed me that it would take 4-6 weeks for my new console to arrive. They also informed me that if I hadn't received a confirmation and tracking email within 5 weeks that I should contact them back. 5 weeks was 9/5/2022 and I still haven't received any confirmation or tracking email. I've emailed them 2 times and called them 1 times since 9/5/2022 and no one has made any contact with me regarding this issue. Absolutely unacceptable that a business treats their customers in this way. Paying customers who have received a defective product from them that is still under warranty and they just leave their customer in limbo.Review fromLevi M
Date: 08/09/2022
5 starsI have a bunch of the ifit products at my home gym: the Commercial X32i incline trainer treadmill, S22i bike, RW900 rower, and the Vault mirror with weights. So my home gym is pretty sweet, I would say. The ifit products are built very well in my opinion. They do have electronics in them, which can be a problem sometimes. I have had a screen go wrong on my treadmill, and the incline motor go out on my stationary bike. Besides that, they have been great. I found the best way to get ahold of them is through online chat. We have had good service and received those items pretty quickly. I think the screen on our treadmill went out during covid-19, and we received it pretty quick, maybe ***** days. You need to have good internet for ifit to work correctly. We have a mesh system and have had hardly any lagging once we got that set up. We love the workouts and the trainers. They have had a significant positive impact on our lives. I have been happy with our equipment and will continue to buy more when the new stuff comes out. My wife and I have been able to test a few products for ifit for free, the Rw600 rower, a treadmill, and some weights, and that was a fun experiment for us. We enjoyed the products. If people ask about workout equipment, I always tell them to get ifit products.Review fromWilliam R.
Date: 08/02/2022
1 starWilliam R.
Date: 08/02/2022
In early July, I ordered a commercial Nordic Track **** Treadmill (#Order Number: NT10966748) to include pickup of my old treadmill and white glove delivery. On 14 July I paid $3942.05 to Nordic Track and the unit was delivered locally on July 15th with a scheduled home delivery for the 19th. When delivery was attempted, NSD refused pickup and did not delivery nor setup.I immediately contacted Nordic Track and was told that the error for pickup was on their part and corrected the situation with NSD.Since 19 July, I have not heard anything from NSD regarding rescheduling. Ive had numerous discussions with Nordic Track but to no avail. This is Nordic Tracks vendor and they cant do anything?maybe withhold payment route to another vendor.This is terrible customer service on both ****************** and their delivery vendor NSD. Not once has Nordic Track reached out to me requesting assistance and they also had the gall to ask me to work with their vendor (NSD) .I always thought Nordic Track was a top notch company but not anymore.iFIT
Date: 08/03/2022
******* We are very sorry that your old treadmill was not picked up and your new unit was not assembled as you had anticipated and paid for. We will be happy to take a closer look into your situation and get things taken care of as soon as possible. In order to assist further, we will need more information from you. Please contact us at ********************************** or give us a call at **************. We look forward to hearing from you.Thanks! - iFITReview fromAndrea K
Date: 08/01/2022
1 starAndrea K
Date: 08/01/2022
I bought this treadmill on June 30th 2022. It was to arrive July 2nd and I was told that day to say the truck had broke down and it would be delayed either by a day, or the next opening. I was on vacation but came back to allow the tread to be delivered. Received a text it would be there within the next 30 min. 1.5 hours later they arrived, without a dolly or anything to lift it with. The product was then dropped on the road( I have a pic) then they didn't know how to lift it. One of the drivers went and grabbed his lunch box out of the truck, they proceeded to let it sit on the cooler teetering back and forth.( I have a pic) I informed them that was a poor decision. The product was then carried upside down and then slide down our entire set of stairs. ( also have a pic) ***************** never heard back about my experience. I then used the tread 5 times. On the 6th attempt, the screen would not work. I attempted to call the *** being transferred multiple times. They did not care about the delivery process, and refused to cover the cost of the $250.00 to send it back. I spoke with higher management and continued to still refuse to cover the cost as their was not documentation that the product had damage. I explained that I had photos, they did not want anything to do with the pics and videos. So, I am out $250.00 and no machine. The machine appeared very cheap. DO NOT BUY THIS PRODUCT.iFIT
Date: 08/02/2022
****** We are very sorry for the experience you have had with the delivery of your unit as well as the screen no longer working. The delivery experience you have shared is uncommon. Unfortunately, we are unable to manage the shipping and handling of third-party delivery companies.As stated on our website, all returns are subject to return fees due to the size and weight of the products we sell. If you have further questions regarding your return, please dont hesitate to contact us directly at ********************************** or give us a call at **************.Thanks! - iFITReview fromLisa D
Date: 07/31/2022
1 starLisa D
Date: 07/31/2022
IFit support is the worst I have ever experienced!!! LONG WAITS in order to get a response. the person on the phone had me do a virtual call and was unable to correctly diagnose the issue. It took a month to coordinate my schedule with the technician, because I work full time and he is so busy fixing machines. WHen her finally came the wrong part was ordered. Not I got what I hope is the right part and it was ordered incorrectly - IFit put it in as a customer install. I did not pay well over $2000 to have a machine that breaks in less than a year and I am having such a hard time getting it fixed!!iFIT
Date: 08/01/2022
**** We are sorry for the experience you have had getting the support and service needed for your unit. This feedback is appreciated and will be passed on to management for further improvements. We would like to continue working with you so you can use your machine as soon as possible. Please contact us at ********************************** or call us at ************** so we can get this taken care of for you.Thanks! - iFIT
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