Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 322 Customer Reviews
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Review fromIan L
Date: 10/07/2022
1 starI bought a Promform treadmills the 2020. The equipment just stopped working right after the warranty expired. They charge me extremely expensive fees for repair and service.Review fromElizabeth H
Date: 10/06/2022
1 starDealing with iFit/Pro Form was the worst experience I have ever had when dealing with a business. I bought a ProForm Hybrid Trainer from ******* and from the day it was delivered it was awful. It took 7 months, multiple days off work, multiple visits from a technician, hours and hours on hold, hours and hours communicating through chat, and every part on the machine replaced (except for the frame) for my machine to finally work. Its still not working perfectly but it is working. I even communicated with the Corporate Escalations team and received nothing but so sorry but. Because I bought my machine, brand new, from *******, they wouldnt replace it. I had to get my bank involved because they refused to refund, and stop charging, for iFit even though the machine didnt work and I couldnt use it. They are the absolute worst company to deal with and their customer service is appalling. I will never buy a ProForm machine again.Review fromJose I
Date: 10/04/2022
1 starI purchase a commercial treadmill on 9/11/22 and they charged me extra for white glove service (delivered and to assemble) I found out ifit contracts out to a third party company (Ryder Ever Better in ******). However, they are not responsible for their mishaps! This company had two delver dates scheduled and were a No call/No show. They want to schedule a third time again. I was told their truck broke down twice. Norditrak (ifit) cant do anything about it other than send me a heart monitor that arrived before my treadmill & so did the invoice! How am I supposed to pay for something I have yet to receive. Ifit refuses to help figure out where & when I will get my product! Dont go with this company if you dont have too! They are aware of the vendors they contract out too! Its 10/3 and the next availability for another NoShow is three weeks out! No phone call from either companies! Just emails!Review fromBruce D
Date: 09/21/2022
1 starBruce D
Date: 09/21/2022
I've been an iFit member for about two years since I purchased a treadmill with an iFit membership included. Last year I purchased a rower which came with an iFit family membership but I didn't activate the membership card immediately. However, yesterday when I attempted to activate the membership number, I received the message that the "activation code is no longer valid", but that I could continue my membership by paying $39.00 a month, plus any taxes--almost $500 a year!There is no wording on the card stating that it must be activated within a certain timeframe. I have no idea whether iFit has the legal right to do this or not, but, in any case, it is a total lack of good faith on their part to their customers.
iFIT
Date: 09/30/2022
***** We are very sorry that your iFIT membership card is not activating correctly. Please contact us directly at ************** or email us at ********************************** with your card and rower receipt so we can take a closer look into this for you. We look forward to assisting you.Thanks! - iFITReview fromRakshith H
Date: 09/20/2022
1 starBuy from Proform only if you want to become their fix experimentation monkey, I ordered a elliptical from costco 3 month in using it it started to give problems and the warranty only covers sending part from them and you after paying close to 1200$ for the elliptical have to fix them yourself if it does not fix they'll send another part and like their trained monkey keep on fixing them. They don't have technician visit as part of the warranty and it'll cost you $175 to fix a problem with the machine by their technician even while under warranty. Seeing all these reviews it looks like company is scamming people by not disclosing this clearly while buying the item. GO for other brands who stand behind their product and avoid buying from proform.Review fromMindy C
Date: 09/12/2022
5 starsI love my nordictrack rower ! I am an avid gym goer and I actually enjoy this one more than I do the commercial type one at the gym . This one keeps me entertained, distracted , and motivated enough , so that I get a longer workout . I have already felt my body start to respond to the workouts that are provided in the two weeks that I have been using it . This is a quality rower for the price . Two thumbs up . I received this in regards to providing an unbiased review .Review fromLaura A.
Date: 09/09/2022
1 starLaura A.
Date: 09/09/2022
We ordered a Studio Elliptical in June 2022, it is now September. We finally received the main parts to the Elliptical in late July, with none of the hardware to assemble it. They didnt deliver the Elliptical as promised initially, because they kept providing the incorrect address to the shipper, even after we corrected/confirmed their mistake three times! When it was delivered it was literally tossed on our driveway, with a damaged and partially opened box. As we opened the box to assemble, immediately discovered there was no bolts, nuts, screws, etc to assemble. Since then, myself and my wife have spoken to 8 different customer service representatives, on ***** different occasions, we have even attempted contact through go-to support, many who have promised resolution and that they would send the assembly parts needed. When the delivery promise is not met, weve called back again, been hung up on by Virginia, team lead *****, promised multiple times to resolve and stay in contact, but will not reply to our contact. **** has not followed through on her statements either. The list goes on. We are beyond frustrated and disappointed. I am clearly shocked and dismayed, how a company as big and once ********* Nordictrack can operate this way. I understand having breakdowns and making mistakes, but a business that you pay hard earned money to, should eventually, expeditiously resolve said issues. At this point, if we cannot get the needed parts to assemble this machine, we simply want it packed/picked up and our money refunded. I certainly will never do business again, nor recommend Nordictrack/I-fit to any of my friends, colleagues or relatives. Hopefully the BBB can get their attention to provide better follow through. *****iFIT
Date: 09/19/2022
***** We sincerely apologize for the experience you have had so far with your elliptical. It is very uncommon to not receive the hardware to properly assemble a unit. We have taken a closer look into your situation and can assure you that your hardware is currently being shipped to you. If you have any further questions, please feel free to reach out to us directly by sending us a direct message on ********* calling **************, or by emailing *********************************** We look forward to you being able to use your elliptical very soon.Thanks! - iFITReview fromJulie K
Date: 09/07/2022
1 starJulie K
Date: 09/07/2022
I have been so frustrated with customer service trying to get by treadmill fixed. If you are coming in this page to see if you should buy their products stay clear. I have been trying for over 3 months to get by treadmill ********** excuse after another by the people on the phone. First they sent that wrong part. Then they didnt send all the parts the service guy needed and now they didnt finish the service request for the guy to come out and fix it. They tried to blame it on him ?? Now when I ask to speak with a supervisor all I can do is email on. WTF!!!! I am beyond ******. I am going on 4 months without a treadmill that I paid a lot of money for. And now my extended warranty and 3 months of training is gone. I am not sure what else I can do. I just want my treadmill working.iFIT
Date: 09/12/2022
***** We are very sorry for the frustration caused while working to repair your treadmill. We understand that it can be frustrating to wait for your unit to be properly fixed. We appreciate this feedback so we can continue to improve our customer experience.We have taken a closer look into your order and show that your current work order is still in progress. We look forward to your unit being repaired as soon as possible. If you continue to have questions, please feel free to contact us directly at ************** or by emailing [email protected]! - iFITReview fromAna t
Date: 08/31/2022
1 starAna t
Date: 08/31/2022
Ifit works with Nordictrack both extremely shady companies with impossible and advantageous return policies. Say good buy to your money ! Thousands of dollars !iFIT
Date: 09/07/2022
*** We are sorry for the experience you have had with our company. We do our best to provide the best experience for our customers and would like to learn more about the experience you have had. You are welcome to reach out to us directly by emailing ********************************** or calling us at ************** so we can assist further.Thanks! - iFITReview fromTony F
Date: 08/26/2022
1 starTony F
Date: 08/26/2022
PROFORM EQUIPMENT My wife has LUPUS and has suffered with it for the last 10 years. We decided to purchase some equipment and turn one of our rooms into a gym as a convenience for her. When she feels good enough she could get on the machine and go. That was the thought process. We purchased a Treadmill, a bike, and an elliptical, which we paid about 5k for. The elliptical came in broken and unusable. The treadmill broke down approximately 2 weeks after we put it into operation. It also came in damaged. Something had penetrated the box in shipping and put a gauge in the counsel. There doesn't seem to be much happening on the quality control side of things with this business. The customer service agents, once you get through the automation which is very aggravating, are very sympathetic to your needs and to your situation, but unfortunately they don't have a support system in place that allows them to really take care of the customer. So far as an average, it takes ***** days to get a part, if it is in stock. Then to have a technician come and install it takes another ***** days to get a call to schedule the installation, then another **** days to for him to come install it. If the part does not fix it, then you start the process all over again, which is what we are in the middle of doing. I have never dealt with a company that conducts business in this fashion, The technicians are a third party (****************) and have no obvious intentions to support the mother company, iFIT. After countless phone calls made to them, Not once have they ever returned a call. NOT ONCE. If I was iFIT I would fire them for poor representation. I am now coming to believe that this type of service comes from the top down. I don't know how the member service support continue to work for a company that continues to leave people hanging. This is so sad. I wish I had never purchased this equipment. EVER. Come get this junk and please return my money!iFIT
Date: 09/02/2022
**** We are very sorry for the experience you have had with your equipment and for not receiving the help you are needing. We have taken a closer look into your situation and show that a technician has assisted you further. If this isnt correct or if you need additional assistance, please contact us directly at ********************************** or give us a call at **************.Thanks! - iFIT
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