Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromLindsay A

  Date: 10/11/2022

  1 star
  I paid hundred of dollars extra to have my treadmill set up properly, but it wasnt. Also it came with a broken part. They suggested I fix the part myself, refused to send someone out to set it up properly, and almost impossible to get assistance. I went for months with unanswered emails, calls, chats. They refused to refund the set up fee (since it wasnt done properly). I told them I want to return it. I had been trying to get ahold of them since June. Finally someone emailed back in august. And Ive been going back and forth with zero resolution via email for months. Now they tell me Im out of the return period and cant return it. Go with another company. Truly the worst customer service Ive ever experienced.

• Review fromMelissa M

  Date: 10/10/2022

  1 star
  Purchased a treadmill which needed maintenance/repairs after 3 months. We paid for the extended warranty and were told the warranty is void if we put the treadmill in the garage! I don't have room to keep it in the house! What a piece of c*** that did not last more than 3 months.

• Review fromIan L

  Date: 10/07/2022

  1 star
  I bought a Promform treadmills the 2020. The equipment just stopped working right after the warranty expired. They charge me extremely expensive fees for repair and service.

• Review fromElizabeth H

  Date: 10/06/2022

  1 star
  Dealing with iFit/Pro Form was the worst experience I have ever had when dealing with a business. I bought a ProForm Hybrid Trainer from ******* and from the day it was delivered it was awful. It took 7 months, multiple days off work, multiple visits from a technician, hours and hours on hold, hours and hours communicating through chat, and every part on the machine replaced (except for the frame) for my machine to finally work. Its still not working perfectly but it is working. I even communicated with the Corporate Escalations team and received nothing but so sorry but. Because I bought my machine, brand new, from *******, they wouldnt replace it. I had to get my bank involved because they refused to refund, and stop charging, for iFit even though the machine didnt work and I couldnt use it. They are the absolute worst company to deal with and their customer service is appalling. I will never buy a ProForm machine again.

• Review fromJose I

  Date: 10/04/2022

  1 star
  I purchase a commercial treadmill on 9/11/22 and they charged me extra for white glove service (delivered and to assemble) I found out ifit contracts out to a third party company (Ryder Ever Better in ******). However, they are not responsible for their mishaps! This company had two delver dates scheduled and were a No call/No show. They want to schedule a third time again. I was told their truck broke down twice. Norditrak (ifit) cant do anything about it other than send me a heart monitor that arrived before my treadmill & so did the invoice! How am I supposed to pay for something I have yet to receive. Ifit refuses to help figure out where & when I will get my product! Dont go with this company if you dont have too! They are aware of the vendors they contract out too! Its 10/3 and the next availability for another NoShow is three weeks out! No phone call from either companies! Just emails!

• Review fromBruce D

  Date: 09/21/2022

  1 star
  I've been an iFit member for about two years since I purchased a treadmill with an iFit membership included. Last year I purchased a rower which came with an iFit family membership but I didn't activate the membership card immediately. However, yesterday when I attempted to activate the membership number, I received the message that the "activation code is no longer valid", but that I could continue my membership by paying $39.00 a month, plus any taxes--almost $500 a year!There is no wording on the card stating that it must be activated within a certain timeframe. I have no idea whether iFit has the legal right to do this or not, but, in any case, it is a total lack of good faith on their part to their customers.
  

  iFIT

  Date: 09/30/2022

  ***** We are very sorry that your iFIT membership card is not activating correctly. Please contact us directly at ************** or email us at ********************************** with your card and rower receipt so we can take a closer look into this for you. We look forward to assisting you.Thanks! - iFIT

• Review fromRakshith H

  Date: 09/20/2022

  1 star
  Buy from Proform only if you want to become their fix experimentation monkey, I ordered a elliptical from costco 3 month in using it it started to give problems and the warranty only covers sending part from them and you after paying close to 1200$ for the elliptical have to fix them yourself if it does not fix they'll send another part and like their trained monkey keep on fixing them. They don't have technician visit as part of the warranty and it'll cost you $175 to fix a problem with the machine by their technician even while under warranty. Seeing all these reviews it looks like company is scamming people by not disclosing this clearly while buying the item. GO for other brands who stand behind their product and avoid buying from proform.