Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromMaria L

  Date: 01/18/2023

  1 star
  My treadmill is not old, I had a vendor come out and I need a new console. Now I have called them 100 times they keep same my consoles is on the way! It has been 4 months and no part or resolution yet.

• Review fromJim F

  Date: 01/18/2023

  1 star
  Purchased a NordicTrac and had the same console destroyed by their update that everyone else has had. Issue is covered under warranty according to the tech they sent out and verified by the help center lady he had on the phone. Went to order the replacement part and found that they won't do anything under warranty without a copy of the receipt. Even though I registered the purchase for the warranty back when I bought it, and they have all the information on when and where it was purchased.

• Review fromANDRIEN T

  Date: 01/17/2023

  1 star
  NEVER BUY ANYTHING RELATED TO IFIT!!!! Like many who've posted here, my barely 2 year old nordic track treadmill wouldn't turn on one day out of the blue. **************** (took me hours of being online to reach anyone) told me to do a factory reset, which resulted in corrupt files. After being on hold again with another department, I was told my only choice was to buy a $700 new console. I broke down and did that and they sent me the wrong console, which I figured out after hours again of being on hold and transferred from department to department. I had to return their mistake at my cost (and they told me I'd likely pay a restocking fee - outrageous!). It has been over a month and I still have not received a refund. And again, I'm trying to reach someone only to be on hold and transferred without resolution. I've filed a complaint via email but do not trust they'll even get back to me.

• Review fromEmily L

  Date: 01/17/2023

  1 star
  I have had nothing but poor customer service with **********************. I purchased a treadmill less than a year ago. After about 6 months of owning the machine I began having problems. After phone calls, emails and videos I received new wires to replace. That did not solve the problem For the past 4 months I have been waiting a new console which "MIGHT" be the problem because after more phone calls, emails, pictures and videos they are guessing at what the problem is. Obviously treadmills are not cheap machines and I expected it to work for more than six months. Now, I am coming up on the end of my warranty and it isn't fixed. This is frustrating. I have also sent emails to customer service and not gotten a reply. I would rather talk to someone on the phone, but I work - and do not have the time to wait an hour minimum for someone to answer. This is so disappointing and I do not recommend purchasing a treadmill (mine is preform) that runs through iFit for customer service.

• Review fromKevin K

  Date: 01/16/2023

  1 star
  NordicTrack is lawsuit waiting to happen. I had the same experience as all the other people in these reviews, bought my incline trainer in 2019 and NordicTrack did an automatic upgrade that subsequently destroyed the computer in it. It is obvious there is no one left after all the layoff to answer the phone (have tried for hours and hours, day after day) and they refuse to admit responsibility.....and continue to push out the upgrade. They knew of this two months ago and people are still losing machines. There is a class action lawsuit for this: **************************************************************************************************************************** the Better Business Bureau can give them an A+ rating makes me question the integrity and metrics of the BBB.Their actions are not just negligent.....they are criminally methodical.Needless to say, do NOT buy anything from iFit (ProForm, NordicTrack, etc)

• Review fromdavid s

  Date: 01/16/2023

  1 star
  Absolute worst customer service on the planet. Several times been on hold listening to horrible repetitive songs for 40 minutes plus before hanging up. The online chat they also direct you to has no one there to answer. I finally got someone after 45 minutes and because I didn't have my model and serial number handy, she couldn't help. I am under warranty and they have serviced my equipment before, so I should be in a data base.If you're considering anything that needs to be supported by iFit, stay far away.

• Review fromBrian E

  Date: 01/13/2023

  1 star
  A recent software update has destroyed many treadmill consoles, customer service pretends they don't know about the issue and demands a $650+ repair to get it working again. The big issue here is that they are also all backordered, so even if you DO want to pay that insane price you can't get a functional unit anyway. Remember, this was caused by a software update that is automatically installed... they broke my 6.5s treadmill and expect me to now pay to fix it. Oh, let's also note that it takes HOURS to get through customer service. They have one hold song, you listen to it on repeat over and over, and then the ** rep kindly requests that you send them 2/3 of the cost of a new machine to fix their issue. Totally unacceptable.

• Review fromSonia A.

  Date: 01/09/2023

  1 star
  I purchased a NordicTrack treadmill the end of August 2020. It is a T9.5S model #NTL16129.4. A few weeks ago it stopped working. I attempted to contact iFit and waiting on hold for 3 hours no one responded! I attempted to contact NordicTrack and iFit and after 5 tries I got through and the technician she did a factory reset with me (which I already did) and nothing happened. She told me I would need a new console!!!?? I have tried to order a new console for a cost of $600 to $750 depending on who you spoke to but they are out of stock!!! I have read hundreds of people complaining of the same thing on social media. I was told that everyone is have the same problem because of an update that iFit did sometime in December 2023. I did not do anything to cause my console to die. It was caused by the up day that iFit did. NordicTrack/iFit should be responsible for repairing my treadmill or sending me a new one!!! Right now I would NOT RECOMMEND a buying a NordicTrack machine. They have NO CUSTOMER SERVICE!!!

• Review fromCayla L

  Date: 01/09/2023

  1 star
  Would give zero stars if that was an option. Worst customer service experience I have ever dealt with. Absolutely would not recommend this company to anyone.

• Review fromJennifer D

  Date: 01/08/2023

  1 star
  I purchased a Nordic Track treadmill two years ago and was required to submit my credit card in order to initially use the equipment. I promptly selected to cancel any memberships. On January 5, 2023 I was charged for $421 for an IFIT membership that I DID NOT AUTHORIZE. I tried to get into my IFIT account and was unable to get a recovery email. I tried calling the phone number and was unsuccessful in speaking to anyone. I finally called my credit card, have canceled my card for a new one and have filed for fraudulent charges.Do not give this company your credit card number.