Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromJeff B

  Date: 01/06/2023

  1 star
  HORRIBLE, HORRIBLE, HORRIBLE ******************* I only had a simple request to honor a milestone (500 workout) reward they offered which I accomplished in 2022. After waiting well over an hour on three separate occasions to speak with the iFit *************************** and waiting nearly an hour two times to chat with someone but then being transferred to a wrong department and then only given the phone number which led me to start the process completely over again and wait for another hour or more is ridiculous!They sound caring on the phone until you hang up. They do not follow-up. **************** and **************** do not respond to emails.Unbelievable!!!

• Review fromKirk Z

  Date: 01/06/2023

  1 star
  Cant reach anyone on the phone. Cant get through to chat with device sept before your connection drops with reps. *** in support tickets online and they go ignored. Therefore, anything you buy and needs repair under warranty-WONT GET FIXED. Buyer beware.

• Review fromDena B

  Date: 01/06/2023

  1 star
  *************************** is unresponsive. My treadmill broke down a month ago and parts were ordered. After being told numerous times they were shipping out they still havent. Customer support is all computerized with bot agents and unresponsive to customers. It is impossible to speak to someone. Do not buy a nordic track product if you expect to have assistance when something goes wrong!!!!!!!!

• Review fromXiomara G

  Date: 01/06/2023

  1 star
  I called for months and the wait times were hours when I would finally get through to a customer service they would hear me for a minute and then hang up on me. When I finally got ahold of customer service they troubleshooted with me and according to them found the issue we ordered a part and was told I would get call for tech to come replace. I got the call for tech appointment and was told they cancelled it all. When I asked why they said they could reset it and asked for the pictures of treadmill. Then I got put on hold customer agent came back to tell me my warranty is void because of condition of treadmill I asked what condition I havent even removed the plastic from the screen ? Because it has dust and you dont clean it. Are you kidding me of course it could have dust I run on it with my tennis shoes which touch the ground which also has dust! C*** company clearly found any reason to deny fixing their c*** product that with taxes and all was 600 to 700 and I got 6 months of good use out of!

• Review fromCindy F

  Date: 01/05/2023

  1 star
  Bought a Nordictrac bike and after limited use it stopped working. Parts are under warranty but have to call, pay to get looked at, then call to get part, then call to confirm shipped, then called and called and called waiting on hold for 1-2 hours plus and kept getting disconnected. Cant get part installed. .going to independent service person to fix. Will NEVER BUT from them again. Like the bike but money pit since it broke after limited use and so far has cost me $160 to fix and another $159 to get part installed. Should have bought the Peloton.

• Review fromKim P

  Date: 01/03/2023

  1 star
  I purchased an Ifit treadmill 1yr ago.It has broken down at least 6 times because of faulty parts. I have maybe used it 2 months total. I am still waiting on parts that have been on order for 5 weeks now. I try calling about this last part numerous times and left on hold for over 1 hour every time I call then get disconnected. So frustrating.

• Review fromRebecca C

  Date: 01/01/2023

  1 star
  Horrible service. Continues to charge with no help and refers to non working lines at parent company nordictrack. Amazed BBB supports them!

• Review fromLisa G

  Date: 12/29/2022

  1 star
  I have purchased the extended warranty for my treadmill and I have been calling to have my machine service for almost two months. Everytime I call its a minimum of two hours on hold. Whenever I finally get through, they keep saying the same thing. The parts are never ordered because of a confusion. After several calls for this confusion the parts still have not been ordered. If you call to buy a new machine, they answer right away but the sales people are so rude. I just want my treadmill to be working properly to help me keep my blood pressure down. I need it for my health.

• Review fromKatie S.

  Date: 12/28/2022

  1 star
  Just over 2 years old, running with iFIT programs or low level manual settings, ***** inch spider crack in center of deck. Reported to customer service and told that since it is not under extended warranty I have to pay out of pocket. That it was from repetitive running in the same spot and they are working on fixing the issue for future decks. Even with it being a know issue and obviously dangerous they offered no other solutions. Out of pocket with parts and labor would be 500$, 150$ of that labor. We are 170 and 230 pounds, under the 300lb weight limit it is a commercial running treadmill ****. Very dissatisfied and will never buy nordic track again. This is after replacing the motor and control deck several months ago which was under warranty for parts but not labor. Dont waste your money, really. I never write customer reviews but this is a bad situation and dont want others to have the same safety risk. No accountability from the company. They said it was not the same as Peloton when those machines were injuring children. It sounds like they have to have an actual hospital bill or death to prove the problem is unsafe.

• Review fromJames C

  Date: 12/28/2022

  1 star
  I purchased a Nordictrack Treadmill with a 24 month extended warranty. It is still under the manufacturers initial warranty. I was on the phone with customer service 1 hr and 20 minutes and they told me that I would need to pay $159 to get a technician. When I insisted that they honor the warranty, they hung up on me and have evidently done something to effectively block my calls. When I call back, it asks me a series of questions then it starts all over asking the same questions again so that Im unable to request a callback. I went through that cycle 5 times before giving up. I have spent over two hours on this today and have accomplished nothing except to find out that Nordictrack doesnt intend to honor their warranties. I have a non-functioning treadmill for which I paid a lot of money and it is only taking up space in my living room.