Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromAdam B

  Date: 01/25/2023

  1 star
  Worst customer service I have experienced. I have spent hours on hold and have opened 42 chats simultaneously that have all never actually reached a person. This is all an underhanded attempt to avoid fulfilling their warranties. Do not buy anything from this company ever.

• Review fromTravis F.

  Date: 01/24/2023

  1 star
  If I could give this company 0 stars I would. Treadmill platform broke after 6 months and have been waiting 6 weeks for a replacement part (keep in mind I have a warranty). Every time I call have to wait over an hour and the last few times I have called they have just hung up on me after an hour of waiting. Just awful.

• Review fromSunita M

  Date: 01/24/2023

  1 star
  Horrible customer service. Multiple service tickets gets unanswered even after over a month.

• Review fromKevin S

  Date: 01/23/2023

  1 star
  I purchased my treadmill along with the warrant. Contacted Ifit customer service after several attempts and many hours in hold, I finally got through. They gave me an order number ICS9568516 for a new console and stated it will take a couple of weeks! Now its been a month and still no information or update. Only in progress. Sent several customer service inquiries via email and have never received a response. Dont bother calling, unless you have nothing to do but wait on hold for a day or two!

• Review fromWilliam D

  Date: 01/22/2023

  1 star
  DO NOT BUY AN IFIT TREADMILL SUPPORT IS TERRIBLE! We purchased a NordicTrack EXP 10i for close to $2000 and the screen went out within the first year. The treadmill will not work at all without the screen and we have been waiting for two months without any updates from support. Supposedly they are going to replace a part (not the full screen or treadmill), however we have received zero updates from support in the two months since the machine totally failed. When we call or email for an update, the answer is simply that we will get an email when the part ships (if that ever happens). For a company as reputable as NordicTrack we are extremely disappointed in the lack of craftsmanship and support. If you are looking at treadmills, please do whatever you can to avoid the iFIT subscription. When the treadmill did work, the iFIT program was really clunky and you had to manually log in every time you simply wanted to go for a quick run. Additionally, buy a treadmill that will still work if the screen goes out because now we cant get the machine to turn on at all. It is completely worthless without the screen.

• Review fromBlaise D

  Date: 01/21/2023

  1 star
  We bought our treadmill 2 months ago and never had the chance to use it because it came in with a damaged monitor. We have emailed and called everyday to have it replaced and they either dont answer or transfer you and can never get ahold to anyone. We are paying on equipment that doesnt work. Terrible customer service!!!!! We just want our equipment fixed

• Review fromMarc A.

  Date: 01/20/2023

  1 star
  Don't buy a product from them. Read below:I like the product when it works, but the customer service is terrible. My bike broke on December 8th. I put in a service ticket on December 8th 2022, no response so I followed up with multiple emails and calls.I finally get a technician to come out and look at the bike....technician came out on January 9th 1/9/ 2023. The technician doesn't carry replacement parts so he had to order the part. I reach out to customer service on 1/20/23, customer service says they have not seen any notes from the technician and the part has not been ordered. So in summary we are almost at two months and my bike still doesn't work. Also I asked IFIT if they had an escalation email for me to share feedback on the many misses they had below is the verbatim response There is (support@iconfitness please note the email team is backed up and the current response for an email is about 30 days That's correct a 30 day backup How can a company of this size function like this? Let me summarize the misses 1. Bike broke within a year and a half of ownership...thank goodness for the 2 year parts warranty 2. I had to follow up multiple times on a repair ticket 3. Technicians don't carry spare parts and the lead time to get a technician was frustrating 4. Seems like they don't have a backend support system for repairs / part replacement 5.Not enough customer support personnel trained (30 day backlog)

• Review fromBlake T

  Date: 01/20/2023

  1 star
  my s22i bikes resistance stopped working randomly.. after 2 case numbers assigned through he site (NOT ACTUAL AGENTS) 2 weeks of repetitive calls and holds on chat I was able to get a hold of an agent through chat after an hour wait. even with case numbers present and my equipment registered they wanted me to give all information on my bike. thank god I had it. 100 percent coverage of all parts and labor. I live in a major city. they ordered a new part that won't be available to ship out for a minimum 14 business days and then ****************************************************************************** to schedule an appointment. At least I was smart enough to ask the service company for information----the service technician doesn't even live in my state, but over 4.5 hours from me! NT told me I would be responsible for a trip charge if the tech was more than 25 miles from my house. I said to choose another tech because I will not be paying a trip charge when NT selected a rep that lives so far away. -- doesn't make any sense. they cannot locate a tech anywhere closer to **********, ** than 25 miles beyond ******* **.. seriously!!! contract more techs and if they knew my location when I was paying for the extended warranty how about a heads up that I might as well save my $200 and take a chance on my own repairs. Absolutely disgusting company, had no problem taking my money but have an issue responding to anything beyond a purchase---- wish I had purchased a Peloton.

• Review fromGreg J

  Date: 01/19/2023

  1 star
  They pushed an update and broke my treadmill. After being on hold for almost 3 hours they told me I need to pay $650 for a new console. They broke it not me. This is ridiculous. There are ****s of people having the same issue.

• Review fromMolly C

  Date: 01/19/2023

  1 star
  Terrible customer service. Today I was on hold for 1 hour 50 minutes having never spoken to a human to simply order parts. I've had to call multiple times and the wait time varies from at least 30 minutes or more. I requested a service provider fix my machine, I paid for the service and no one called me back so I had to call and request a different provider. I finally got a service provider to my home and it was not the correct parts so I tried to order the correct ones and no one would answer/respond to my request. I'm over $500 into this and my machine is more broken than it was when I had the service tech to check it. The whole process has taken 5 months and is yet to be resolved.