Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromDavid R.

  Date: 02/08/2023

  1 star
  I cant get ahold of anyone at this company over the phone. Calls disconnect. I completed a service ticket #******** and have received no response. I have their extended warranty.I am aware of the software update that bricked their software on many of their products but yet they fail to provide any resolution or support. THIS COMPANY IS A FRAUD. They take your money, sell you a protection plan and give you a useless product. I could exercise patience but they prove no communication, dont seem to have a proactive resolution and their CEO is obviously incompetent.

• Review fromRyan J

  Date: 02/07/2023

  1 star
  Absolute worst customer service and warranty service ever. I have a exercise bike that has been broken for over 2 months now. It took me 3 weeks to actually talk to someone after waiting on the phone for over 2.5 hours on two separate occasions. I was hung up on "disconnected they say" on 4 different occasions.They required me to completely disassemble the bottom of the bike in order for them to honor their manufacture warranty. They refused to send a tech or order the new screen even though, it was clearly a bad screen. Keep in mind, the bike is less than 2 years old, with both a manufacture and extended warranty. Once I disassembled the bike, they finally ordered the part that still has not shipped which has been almost a month.

• Review fromAlessandro M

  Date: 02/06/2023

  1 star
  This is an absolutely terrible company with practically fraudulent warranty support. We had our treadmill for only about 6 months before it broke and was unsafe to use. We have been unable to use our treadmill for about 3 months now and have contacted NordicTrack multiple times to get a part fixed, with no response from the company and no way to get in touch with an actual person. They are consistently either busy or closed, even during their stated hours of customer support and have had the worst support I have ever experienced. Do not buy any of their products or you will be left with a useless machine and a much lighter bank account once it eventually has a problem, as all gym equipment does at some point.

• Review fromElizabeth S

  Date: 02/06/2023

  1 star
  This has been a most frustrating and infuriating experience with iFit /Nordic Track. I have a Commercial **** Treadmill (which I loved and used daily) that no longer works, screen is frozen. I have done all at home recommended remedies, spent countless hours on hold for the last 8 weeks, and have sent multiple fix-it tickets through iFit's website. Like thousands of other owners I have yet to hear back from iFit or have yet to speak with a live agent. I'm coming to terms that I have a $2500 piece of equipment that I will have to pay to get rid of/recycle. This WILL BE my only and final purchase through iFit - Nordic Track. And I will happily foreworn anyone thinking of purchasing one.

• Review fromRenata P

  Date: 02/04/2023

  1 star
  NordicTrack Commercial ******************************* the white iFit Screen loop. No attemps to get help have resulted in a assistance. I am frustrated beyond belief.

• Review fromKristen G

  Date: 02/02/2023

  1 star
  Problems right from the day we got our Treadmill Elite (1/18/23) and WORST customer service to help resolve issues. The delivery company (which I was required to pay $299 for delivery and set up - the business was *****), failed to install all the bolts on my treadmill and now have a waterfall of problems. Including: incline doesnt work, clicking and squeaking sound from motor area, rub marks on the belt). Also, the 32-inch console does not turn as advertised. I have sent multiple emails, and service tickets with NO response!! I spent 2 hours on the phone with icon for my service question. I was taken in circles with questions about my machine, almost like he didnt believe me and basically kept asking me the same question. What a waste of time as a customer, I am not a mechanic!! Why cant ****************** pay for a service tech to come out from a contracted company first instead of saying youre going to send out parts and from what Im hearing, the parts dont arrive for weeks!! That means my $5000 treadmill sits and collects dust. *** contacted a local sports equipment company that is way more helpful and completely understands my complaints - thats why they DONT sell NordicTrack. Im regretting my whole purchase and have never felt this much stress from horrible customer service. I just want to resolve this issue!

• Review fromAlia M

  Date: 01/31/2023

  1 star
  We received our NordicTrack Commercial X22i in April 2022. The first month was fine, then things started not working. We've had 3 major issues in less than a year. The prior issue the tech came out and was supposed to order to a controller. Apparently never got ordered. I have sat on hold for many hours trying to get through to someone and it ultimately gets dropped. I've submitted requests online and never get a follow up. Finally got through to someone today through chat and she's telling me she can't get that part that was supposed to be ordered months ago ordered because their system was down. I was trying to tell her that this new issue is completely separate and she's telling me that I could pay a fee to have it diagnosed. My machine is still under warranty and all these issues are out of my control and I'm expected to pay a fee for a machine that clearly had issues from the start? I'm so upset with the amount of money I spent on this treadmill and can't even use. I paid for the iFIT for a year and can't even use it for my treadmill. I asked to speak to a manager and she told me there are no managers available. Not sure what recourse I have when I can't get through to someone to help me and I can't even use my treadmill that I have spent so much money on. At first wasn't sure if I just got a lemon, but after reading through these other reviews I see that these products are just not made well.

• Review fromJody D

  Date: 01/31/2023

  1 star
  I purchased the Freemotion 890 Treadmill in Dec 2016 and by May 2020 this $2,000.00 treadmill needed a new console after infrequent use. They did send us a new console but with VERY little use (I had 2 ankle surgeries), 3.5 years later, the console is no longer working. The buttons that make the treadmill speed up or elevate the track are completely dead. When I called 11/5/2022 they told us that a new console would be $500.00 plus $100.00 shipping. This treadmill has gone through 2 consoles in 5 years and they want me to purchase another VERY EXPENSIVE console? What happened to making a product that lasts? I then called back 12/7/2022 (waited on the phone for at least 1 hour) and we delt with **** in the I ************** who could not fix the issue -realizing it was a mechanical problem- and sent us to *****. After I was on the phone with ***** for at least ***** mins, he then told me that they don't make the console anymore!! I truly believe he just was done listening to me nicely state that they need to back up their product better and send me another console. He said there was no resolution and to disassemble the treadmill !!! This treadmill is just 6 years old and I'm to trash it???!!! The treadmill belt ************** it's had such little use! I can't fathom junking this equipment because they don't want to deal with this issue. This is so disgusting that we TRUST this company and put $2,000.00 of our hard-earned money into Freemotion and they make such inferior products! I was expecting this treadmill to last at least 15 years--it's not in a gym getting a ton of use. It's in a normal *********** in our home being used during winter months only. My model number is SFTL19513.7 and the Serial number is *************. The phone number I called is 800-999-xxxx. I need help getting a resolution and this company needs to be delt with so other customers don't invest into their products !

• Review fromTricia A

  Date: 01/30/2023

  1 star
  **************** is non-existent! ********* arrived missing pieces and it is impossible to reach anyone at iFit! I have tried using multiple service tickets with no response. I have emailed with no response. I have tried to use the chat feature and it is never connected with an agent. I have called and the virtual assistant continues to refer me to the website! Worst customer service experience! I am in awe that there is no way to talk to an actual person! Will never purchase from iFit again!

• Review fromBrian B

  Date: 01/26/2023

  1 star
  Issue:Several treadmills with Magnetic Safety Key not working when installed in treadmill. appears to be a sensor issues. I tried the following and nothing has helped.1. restarted treadmill 2. powered off 10 minutes 3. performed a screen reset using paper clip.4. used a stronger magnet The touchscreen always says replace magnet key and the treadmill is unusable. Cannot reach Service:I call 888 number no answer. Jan 7, 8, 9, 10, 25 and Jan 26, 2023 with wait times over 3 hours I used the call back option, no call back Jan 7, 8 , 9 and Jan 10, 2023 I used the contact form 3 times and received confirmation email with a trouble ticket Case #******** no response Case ******** no response Customer Review 1 and ******************** rating 5.