Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromMichael V

  Date: 02/27/2023

  1 star
  **************** and support is non existent at this company. Purchased a NordicTrack S271i bike on Dec 26, 2022 because we have been happy with the treadmill we purchased in 2018. The bike has been ridden 3 times and it started to make a knocking sound from the hub. I've reached out to support and service for help via email and have not received any communication back. When I call support and service someone from sales picked up and said they could not help me. I paid extra to extend the warranty and the service plan. NordicTrack I want the bike fixed or my money back.

• Review fromKC W

  Date: 02/26/2023

  1 star
  If it were possible to give a ZERO STAR rating, this would be the perfect scenario. After thousands spent and hours coming to depend on iFit trainers and programs to get me through the week, Im disappointed in the company and product. Like countless others, the Nordic Track **** commercial model NTL14119.5 stopped working after updates, storms, and power outages. It was not connected to a surge protector like the manual states, the tech who delivered and installed it 5 years ago didnt mention it. (Oops guess thats my bad). Ive been wondering if that wouldve mattered? The console went white and never rebooted. The new console #****** is in back-order purgatory. Nordic Tracks reputation is now mush and worsening. When will they realize it? After millions in profit losses? Consumers should stop buying their products and maybe theyll wake up. Purchase a competing brand. Thats my advice and Im taking it. 1-800-Got-Junk cant get here soon enough to remove this junk machine.

• Review fromErica L

  Date: 02/23/2023

  1 star
  This company is a scam and customer service is a JOKE. I ordered a treadmill in 2020 (waited months for delivery due to covid delays) finally get my treadmill and it arrived damaged. After numerous calls/emails/chats to the company they sent a replacement part - that STILL didnt fix the fact that I cant fold my treadmill up, which is one of the reasons I bought the model I bought, but whatever I decided to just leave with it bc it wasnt worth the hassle of trying to go through these ppl anymore.Fast forward to Dec 2022, our screen no longer works and is just blank. You cant reset it or anything, and ********* wont work without it. Same headache of trying to reach someone at this company (only way was sitting on chat for hours). They said they would send us a new console. Its now almost end of Feb 2023 and nothing. They dont respond to our requests for status. Its so infuriating given its the middle of winter in ******* so I rely on my treadmill. At this point I want them to just come pick up this piece of junk.Dont waste your money and time on these people. The screen issue seems to be the same problem many are writing about in these reviews.

• Review fromJim O

  Date: 02/20/2023

  1 star
  I think iFIT company is a scam. No warranty support. No response to phone calls, Chats or service requests. Only correspondence was from an iFIT representative to extend my warranty. Someone should investigate the business practices of this company.

• Review fromPaige H

  Date: 02/17/2023

  1 star
  Buyer Beware. I cannot and will not recommend this company or their products. I purchased a treadmill from them for Christmas and it never worked. I spent $3340 on this machine and I cannot get a single person to help. They have an over seas customer service team that you cant understand and they are reading a script and checking boxes and are no help whatsoever. I have reached out to every department with the miniscule hope that someone will help get me to the right person that can make something work. No avail. If this happens to you, expect wait times of hours. I could not take it anymore and demanded that they come pick up this boat anchor and now they want to charge me $249 for processing and $249 for shipping. Yes - $500 to return a product that never worked even though I have documented how many times I called, emailed, used their chat functionality and contacted on social media. They do not care. Look elsewhere... you will thank me later. DO NOT BUY from this company.

• Review fromBrenda M

  Date: 02/17/2023

  1 star
  I purchase iFit Proform treadmill and extended 6 year warranty. I have made numerous attempts to have display console fixed. The console display is mirrored so that all words, touch points are backwards and unreadable. This problem has been going on for over a year. Each time we talk to tech support, they have us reset the console and when this doesnt work we get passed onto another person who starts the same process over again and again which usually leads to having the phone hung up by tech support. We have only been able to acquire a case number which apparently is of no use when talking to tech support. Etc

• Review fromMichael W

  Date: 02/16/2023

  1 star
  After owning a NordicTrack Elliptical and declining the membership initially, I received an unauthorized charge on my account for a family membership months later. I initially attempted to call the team during business hours, but after two and a half hours of being on hold, I gave up and used the recommended email address. After a month had passed and I was charged again, I finally received a response with no help asking I call the main line. Frustrated, I gave the line another try and finally got a hold of someone and was told that I would only be receiving a refund for the current month. I explained that put in a request during the previous month, provided my incident number, and had to provide the email in addition to the request number for proof. Finally, I was told I should expect a refund for both months in the next several business days. I would have considered membership with iFIT at one point in time, but I no longer trust that iFIT won't make unauthorized charges, nor do I feel comfortable recommending equipment or service to others given the lack of response and poor service. I am also worried about the software as it often locks up and restarts more than any other equipment I have used previously.

• Review fromReid C

  Date: 02/15/2023

  1 star
  Purchased a Nordictrack treadmill in 2021. ********* has worked great for majority of the time, however just had my first real issue with the treadmill. The motor has broken. Called Ifit as all parts are covered under manufacture warranty. I was informed that the order will be placed and that a technician will be calling to schedule replacement of the motor. An hour later, I received and email saying the order was not approved as they needed "proof of purchase" of the treadmill. Odd, but ok. I sent in the proof of purchase. Called back to order the motor again. Again, I was informed the order would be placed and a technician would be calling to schedule maintenance. I again received another email stating that the order was not approved because the warranty department wants me to disassemble my treadmill and take pictures. I have no knowledge of how this machine was assembled, and quite frankly could be liable to damage it further by my lack of knowledge (which I'm sure is what they're hoping for). Seems like more of a headache than I bargained for. They don't seem to take any accountability for any parts failing under warranty coverage. Do not recommend.

• Review fromRoberta H

  Date: 02/13/2023

  1 star
  Nordic track/i fit do not even deserve one star!! I bragged on them both and encouraged my son to purchase the same commercial treadmill that we purchased in 2019 from Nordic track. He purchased his before Christmas, to be a family gift. We are now in February, after one return, a very long processthe next treadmill has a manufacture default. They sent their repair specialist out to repair it, after sending the wrong parts. This repair man, thats company was hired by I fit, has never worked on a treadmill before, has no tools or knowledge on repairing it. He deemed it not able to repair. And now they set with a huge treadmill that is fully put together to attempt to return once again. It took over a month for this process last time and a major battle with the company that was sent to pick it up..What is happening to this company? They are not the company I dealt with in 2019. Do not purchase from them!! It is a headache you do not need!! I will never recommend them to any one ever again.Two months later my son still has a treadmill that is not able to be use and there is no end in sight from this nightmare..

• Review fromAlisha A

  Date: 02/12/2023

  1 star
  Treadmill's console has been stuck on a reboot cycle since a recent software update. **************** has not been very helpful in resolving the issue.