Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromPa A

  Date: 03/14/2023

  1 star
  Purchased a Pro form **** and used for a year. Stopped working and immediately contacted customer service in November 2022 and to date have not received any resolution. I would spend over an hour on hold to being hung up on or just making it impossible to provide the help needed to have my machine repaired. Their responses are all generated and they do not care! Do not recommend buying from this company.

• Review fromAshleigh L

  Date: 03/14/2023

  1 star
  Purchased a Proform Pro5000 treadmill in August 2020. Went to get on it after a busy spring and the screen is completely blank! Called Proform to discuss this with them and they told me it would cost $165 just to have a tech come and diagnose this issue! Then when I continued asking questions for verification of the repair process, it turns out I would also have to pay an additional $65 to have the tech install my new console! Went thru the treadmill from head to toe, voltmeter shows everything except the tablet is in perfect working order ?? Called the company and quickly discovered this is a KNOWN ISSUE WITH THEIR TREADMILLS AND THEY HAVE NO INTENT ON HELPING FIX IT UNLESS I PAY FOR THE ***** $1800 treadmill is worthless! Told them I was about to transfer with the military and they were unconcerned about my issues.

• Review fromThomas B

  Date: 03/14/2023

  1 star
  * Owner of Nordictrack **** Commercial Treadmill * Very happy with machine for 3 years ==================================* Norditrack bricked the machine with iFit / Android update in January 2023 * This activity is subject of a class action lawsuit (lots of similar reviews below)* My machine is on extended warranty but I can't get iFIT to pick up the phone * I've been waiting on a console from ICON (their warranty provider) for 2 months * Status of order has been "In Progress" for 2+ months now and CSRs can't provide me update ==================================* SHAME ON IFIT AND NORDICTRACK -- I HOPE THEY LOSE THEIR SHIRTS ON THE ***** ACTION LAWSUIT

• Review fromNick T

  Date: 03/06/2023

  1 star
  I purchased my Nordic Track x22i incline machine in September of 2019. Within the first 9 months I have nothing but mechanical issues. Within the first 30 Months the controller has been replaced 4 times, motor 3 times and all of the external wires. The machine still has the same problems as if nothing was ever replaced. Every time I call customer service I get put on hold for at least 90 minutes with no one able to resolve my issue. This is the worse company ever and don't ever buy a product from them if you want to keep your sanity.

• Review fromKevin K

  Date: 03/02/2023

  1 star
  I cannot even give this company 1 star! They are unethical to say the least. I canceled my iFit family membership on 12/15/22, but they never processed my refund. I filed a customer complaint using their (phony) support system, which they have never responded to. They continue to deny my refund request even though I never had an active membership. I involved my credit card company, but iFit lies to them about my situation.

• Review fromMatt R

  Date: 02/28/2023

  1 star
  Product quality is horrible, and they sell you a warranty with absolutely no way to fill the part demand or provide service . I am on my 3rd control panel, 2nd incline motor, and 3rd circuit board in 3 years . They eventually mail you parts and you have install them yourself since no techs are ever available. This company is fraudulent , sells equipment , sells memberships , sells extended warrantys and services none of it timely . I simply asked for a credit to buy a new machine. Since the machines are in stock and the parts are not and NO is the answer . I tripped my membership 1/2023 it worked for 1 week , downloaded the software update as instructed and it has not worked since .

• Review fromShaquille C

  Date: 02/28/2023

  1 star
  Like many others I also have a Proform treadmill I purchased in 2020. It worked great up until a few months ago. The screen now is just stuck on the iFIT logo. I called customer service to run diagnostics but still did not fix the overall issue. I have reached out via customer service to see if I could get a tech out but have gotten no response. This ***** as I spent $1500 on this equipment and now its not functional.

• Review fromAsh I

  Date: 02/28/2023

  1 star
  I have Nordictrack treadmill **** that stopped working suddenly . The console screen is frozen and Ifit logo is on display. I cant use my machine for past 2 weeks. Tech support is practically useless and does not help. They put me on hold for hours and factory reset did not help. Ifit is not helping to resolve the issue. I will advise everyone not to give Nordictrack and Ifit any business and waste their hard earned money. My treadmill is useless now.

• Review fromAndrew W

  Date: 02/27/2023

  1 star
  I purchased their Elite Treadmill the first week of November in 2022. It was delivered broken in Mid December. The shipping company took the treadmill back with them and ordered another. The second treadmill was delivered in mid January 2023. It was also delivered broken. Its now February 27th, and I am still waiting on replacement parts to get the machine to work. There is no date on when they will deliver. I have emailed customer support 4 times over the past month and they have not responded to any of the emails. I finally got a staff on the phone today and they are telling me that I cannot return the unit because it was purchased over 30 days ago. I have over $5000 invested in a broken treadmill that I cannot return.

• Review fromJohn K

  Date: 02/27/2023

  1 star
  Similar experience to others. Have a treadmill from 2019 and it stopped working. I have diligently contacted customer service to have it fixed and have had an incredibly frustrating experience. I've been transferred to a line that doesn't exist, transferred to an iFit customer's phone number, spent ~15 hours on the phone or in chats with customer service agents or waiting for agents, been sent a part that didn't fix the issue, and have been told by an iFit technician that he knew the part I was sent wouldn't fix the issue and that iFit as a company is trash (doesn't listen to their customers, doesn't listen to their consumers). I can't get rid of this machine soon enough.