Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

Review Details

• Review fromPatricia T

  Date: 03/30/2023

  1 star
  Ordered Treadmill 4/2020. Worked great until Dec 2023. Screen went Black. I have gotten the run around since then and today they said sometime in May my Console will be in. This is the 6th time I have called. 3 weeks ago they told me my Console was in and a Tech would be reaching out in a few weeks to set up appt. for repair. Loved the machine when it worked. Now its a piece of junk. Never buy from Nordictrack. Machines not reliable and **************** Lies all they do is escalate you to a priority. whatever that means. So dissapointed. No trade in or buyback option. Terrible company and ****************.

• Review fromChristine E

  Date: 03/30/2023

  1 star
  I bought a treadmill from this company, because maintenance and repairs on such a big piece of equipment is such a concern, I got the warranties for extended maintenance and parts and labor. I have had two issues with the fans. They refuse to send anyone out to fix it, they send the parts and make you fix it yourself. The last part they sent to me were just two fans in a box with a recipe and without instructions. There are no videos to replace this part specifically, they just expect you to figure it out, I guess. I emailed them in Dec, and they are just (end of March) responding to those emails now. I have called as well, and they refused to assist in any other way.I will never purchase from them again, if I was not invested in the ifit app I would sell it and buy peloton. Don't waste your money unless you are prepared to fix these things yourself (which is not possible for me).This may be the worst customer service experience I have ever had and they do not care.

• Review fromAngela H

  Date: 03/29/2023

  1 star
  iFIT chat person ***** W was slow to respond, provided minimal help, sounded surly in her written messages, and ended our chat abruptly after a few minutes without providing a satisfactory answer to my last question. It was like she decided she didn't want to chat anymore and therefore ended the chat. (The chat box showed that "************ ended chat" so I know our chat didn't get cut off accidentally). Very poor customer service. This company deserves to go under!

• Review fromLyndsay E

  Date: 03/28/2023

  1 star
  They are scamming people. Over two weeks with a broken machine and they refuse to follow their own warranty. Once you show them actual proof of an issue they go *** and you are either hung up on, passed to someone else, or just no answer. They are so dishonest and someone needs to take this company to the courts.

• Review fromTiffany S

  Date: 03/26/2023

  1 star
  The ifit updated killed my treadmill it took me two ** this to finally get a customer service rep to reply. They ordered me a replacement console and said it would take 10 days. Its been almost two months. Representative literally told me oh well I dont have info youll just have to wait and hung up on me. I would give zero stars if I could.

• Review fromJamie W

  Date: 03/25/2023

  1 star
  MOST DISHONEST, CORRUPT business! Bought a Commercial **** tread w/ 4 yr extended warranty in June '22. Salesman sold me on extended warranty & presented it that they'd come out for ANY reason, no charge. Within a month of using the machine there was a loud sound from the belt. I submitted a warranty claim. They emailed back with requests to troubleshoot. We did that back & forth for about 2 weeks before they asked me to start taking apart the machine. At that point I asked them when they send somebody out; I bought the warranty for a reason... I'm not a repair person. They told me it would be $150 for a tech to come diagnose problem. I told them I wanted them to come get the machine; that wasn't what I was sold *** now had a defective ******** *** want a refund. They told me it would be $150 to come get the machine. I told them I was stuck & had no choice but to do a fraud claim with my credit card. They told me to do what I needed to do. **************** did the claim & told me NordicTrack had 60 days to respond or the money was mine to keep. Nordic Track didn't respond, I got the money back. I then called an independent repair company to fix the defect. Fast forward FOUR MONTHS; I get an abrupt, rude email from NordicTrack telling me they were picking up the machine & to have it threshold ready. I called to let them know it was a sticky situation because I had now invested a $200 of my own money for the repair, they failed to respond in the time AMEX gave them, and I was not going to take the machine apart myself. They were going to charge me $300 to have it disassembled. They didn't schedule with me for pickup & when the pickup company arrived, I wasn't even home. The next communication I received was threatening to send me to collections. After back & forth & the WORST customer service ever, the customer is basically screwed over. I'm out the repair money & had to find someone to disassemble tread for me. They have some responsibility, but don't care.

• Review fromJoe K

  Date: 03/24/2023

  1 star
  I cannot stress enough how horrible the customer service is with this company. They lie about ETA's, they don't answer the phone, they don't respond to emails, everyone I talked to there (at least 7 different people, including two "supervisors" had zero concept of customer service- they simply read from a script. If I didn't have so much invested in the machine, I'd throw it away and find a competing company to give my money to. Never again will I purchase any product from iFit- they have only themselves and their lack of caring about customers to blame. Buyer beware- steer clear, there are better options. In the past three months, I have had two major pieces of my treadmill fail under warranty- the control board (computer/screen) and the walking bed. Instead of being upset that their products are failing and needing to be replaced, they are arrogant and do not care if a customer goes without their equipment for 6 weeks at a time. ************* with horrid service.

• Review fromChris B

  Date: 03/23/2023

  1 star
  I purchased an x9i machine and paid for the extended warranty. 5 months ago my treadclimber stopped working. I attempted to contact iFIT on the phone multiple times and was on hold over 1hr until I hung up. I sent multiple emails, with not response. So I paid $125 for a certified technician to diagnose the issue (still under warranty mind you). It was the controller that was bad. So i called multiple times again, on hold for ****hr again and finally one day got through. I was sent a new controller that took two weeks to get to me, installed it and it didn't work. I tried emailing and calling again, nothing. So I paid another $125 for the technician to come back out and now it was the "new controller" that was bad. I finally got an email from iFIT saying "we received your ticket but looks like the case was resolved"...IT WAS NOT. So I've sent more emails and have heard nothing, no response. So I paid for a warranty that is not providing what I paid for, out $250 in technician costs, have two bad controllers and we can't use the machine we paid a lot of money for. Absolute awful experience and support for a customer that invested a lot of time and $$. At this point I don't know what to do. Perhaps contact every consumer agency I can, contact the law firm heading the class action lawsuit. This is just flat out wrong for a company to conduct business like this and treat customers that paid good money and paid for extended warranties.

• Review fromPeter K

  Date: 03/19/2023

  1 star
  We have a Commercial **** treadmill that has been rendered useless by a failed software update. We have a full warranty in effect. Its been 12 weeks and still no date for repair. Meanwhile the iFIT membership and warranty are ticking away. These guys are terrible.

• Review fromDeborah K

  Date: 03/16/2023

  1 star
  Purchase the Ifit pro from Vue mirror Jan 2022 from QVC with a 1 year free membership. Got barley 2 months of use and was unable to use the remaining free Months due to being call away to another state for family issues. Was never told I could pause the time of the free membership. Now when I go on the Ifit March 2023 the membership has expired and Im being asked to upgrade Was led to believe there would be a sampling of free workouts to use until I upgraded. Well no there is one workout I contacted Ifit to ask for more workouts to be made available or at least a month extension of the free membership until I could see when I would be able to upgrade. **************** totally uncaring rude blew me off like a nobody. Would never do a membership with this company and advise others to beware. Waste of **** dollars. This company wont last long .