Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromMindy K

  Date: 04/07/2023

  1 star
  This company is absolutely impossible to get ahold of. I purchased an extended warranty for my Nordic Track Treadmill and I have tried for 3 weeks to get in touch with them to get someone to come service it. I have been on hold 4 times for over an hour, contacted them through email and I have yet to hear back from them. Today I called their 24 hour customer service only to get a message they were closed. How is a 24 hour service center closed? I will never buy equipment from Nordic Track again or an IFIT service agreement. This is absurd!!! If you could give less than 1 star I would. BBB needs to look into this.

• Review fromAlex R

  Date: 04/06/2023

  1 star
  Terrible software and product support. Treadmill equipment is great but without working software it is a doorstop. This company has a class action lawsuit against them for this issue. Their business rating should be an F-

• Review fromSam K

  Date: 04/03/2023

  1 star
  Impossible to get ahold of and unresponsive after paying for service call. I disputed the charge with my credit card company and they reached out a few days later. After spotty emails to coordinate an appointment, the service call was ultimately cancelled the day of. I had to call customer service to find out they cancelled because I disputed the charge and "no longer wanted service". I have spent hours trying to get my equipment fixed and months later I have to start at the beginning of the process. Apparently my extended warranty doesn't cover my fan issue but at this point even paying out of pocket is a challenge. I will never by equipment from any of the ******************* ever again. This equipment is less than 3 years old (not even daily use) and the customer service is terrible.

• Review fromSteven M

  Date: 04/03/2023

  1 star
  Treadmill has had issues from day 1. Fan went out then we had to replace the entire screen and top assembly. Over a month ago my treadmill broke so I started a warranty claim. Still no part has been sent out. We needed the drive motor now and they don't have any in stock and no eta on getting more. It also took them 2 weeks to respond to my warranty claim. Its just been bad working with them.

• Review fromShannon H

  Date: 04/02/2023

  1 star
  I paid just over $1,100, including taxes, for a Rower - RW900. After requesting help with a repair three times through their website and receiving no response. I called and made my way to a person where I signed with Ifit to have a "certified" repair person come to the house. They sent two people from ************* Affordable Fitness- Tech Name: Affordable Fitness. The two nice folks who showed up didn't have name tags, cards, or any identifying materials for IFIT or affordable fitness. They brought a bag full of tools. I asked the tech person, "So I paid $159.00 to have you come out and tell me the machine is broken and needs a new plug-in?" Her response was courteous and honest. She said, "Yes, I work for this company, and it's kind of embarrassing with this process; they are ripping people off." I will have to order through treadmilldoctor.com to find the part - this was the tech's suggestion! If you can avoid buying anything from Norditrack (IFIT), take your business elsewhere.

• Review fromRebecca C

  Date: 03/30/2023

  1 star
  My incline treadmill has been down since October 2022 after 6 months waiting on parts their repaiman came out to installed the new parts. He took the machine completely apart and could not get the machine to work and left me with a machine in pieces. It's been almost a month. I have called almost daily they keep telling me "someone" will get in touch with me and schedule a different repairman to come out! What a racket! My machine is just over a year old. And to top it off I prepaid for my ifit membership that I can't use and they won't refund me! These guys are scammers. We have decided to call an attorney there are consumer protection laws.

• Review fromJemila H

  Date: 03/30/2023

  1 star
  If it was available, I will give this company (and Nordic Track) a negative rating. The worst customer service I have ever seen in my life. I about an expensive elliptical with a defeat - it makes noises when I use it. The elliptical was purchased a month ago online at nordictrack.ca, and with an expensive extended warranty. I have been trying to reach them to arrange a technician visit - I tried to request service online and by email. I have not received any response except the automatic email reply. I have attempted to call several times and gave up after at least 1hr waiting time.

• Review fromPatricia T

  Date: 03/30/2023

  1 star
  Ordered Treadmill 4/2020. Worked great until Dec 2023. Screen went Black. I have gotten the run around since then and today they said sometime in May my Console will be in. This is the 6th time I have called. 3 weeks ago they told me my Console was in and a Tech would be reaching out in a few weeks to set up appt. for repair. Loved the machine when it worked. Now its a piece of junk. Never buy from Nordictrack. Machines not reliable and **************** Lies all they do is escalate you to a priority. whatever that means. So dissapointed. No trade in or buyback option. Terrible company and ****************.

• Review fromChristine E

  Date: 03/30/2023

  1 star
  I bought a treadmill from this company, because maintenance and repairs on such a big piece of equipment is such a concern, I got the warranties for extended maintenance and parts and labor. I have had two issues with the fans. They refuse to send anyone out to fix it, they send the parts and make you fix it yourself. The last part they sent to me were just two fans in a box with a recipe and without instructions. There are no videos to replace this part specifically, they just expect you to figure it out, I guess. I emailed them in Dec, and they are just (end of March) responding to those emails now. I have called as well, and they refused to assist in any other way.I will never purchase from them again, if I was not invested in the ifit app I would sell it and buy peloton. Don't waste your money unless you are prepared to fix these things yourself (which is not possible for me).This may be the worst customer service experience I have ever had and they do not care.

• Review fromAngela H

  Date: 03/29/2023

  1 star
  iFIT chat person ***** W was slow to respond, provided minimal help, sounded surly in her written messages, and ended our chat abruptly after a few minutes without providing a satisfactory answer to my last question. It was like she decided she didn't want to chat anymore and therefore ended the chat. (The chat box showed that "************ ended chat" so I know our chat didn't get cut off accidentally). Very poor customer service. This company deserves to go under!