Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromDror B

  Date: 04/25/2023

  1 star
  Nordic Track customer support is pathetic. I bought an extended warranty, and now they emailed me that my 1 year free warranty is ending. Do they not see that I bought an extended warranty with them? When I chat with their customer service, they don't know. Is this a real company or a scam?

• Review fromDouglas K

  Date: 04/24/2023

  1 star
  /BUYER BEWARE!!! We purchased a treadmill back in 07/2020 with and extended warranty good for 5 years (07/2025) and our fan went out. I called Pro Form and said I needed to call the extended warranty company, so i did after 2.5 weeks of calls and emails never being returned. I finally got hold of them and they said it does not cover the fan because doesn't affect the use of the treadmill which is why we bought the treadmill. We wanted the big fans that came with this compared to the competition and purchased an extended warranty that we were sold on covering all parts and annual maintenance in the warranty. Apparently is covers nothing and is complete garbage, I asked for my money back and said I could have prorated but I demand all $179.99 + taxes returned because that is how it was sold. The person I spoke with knew nothing and all the supervisors have been busy every time we called in a meeting. COMPLETE WASTE OF MONEY and i want 100% of our money back!!!!

• Review fromJason K

  Date: 04/19/2023

  1 star
  I ordered a NORDICTRACK EXP 7i TREADMILL from them, and it came to me with some faulty parts. During assembly, we discovered that their screws for the right handrail did not fit into the screwholes no matter how hard we tried. They fit on the left side, so this was obviously a faulty piece of railing. I tried to contact them about the next courses of actions. That was a big mistake. When I tried calling, they bounced me around from department to department until I got to the repairs/warranty. Then they dropped my call. I called back and then they tried to to say that my treadmill's warranty was voided...before I had even assembled the machine. I stuck with it, and they tried to get me to troubleshoot the problem through me SENDING THEM PICTURES AND RESPONDING OVER CHAT. This was an excruciating process that quickly ate up 2 hours of my time. Finally, because I was fed up with the whole experience, I told them that I wanted to return this faulty piece of c*** machine that was wasting way too much of my time. They said that their return policy had a $250 + 10% restocking fee. They are essentially con artists. I wouldn't be surprised if part of their business model included shipping out faulty products, and then relying on that ridiculous return policy and exasperated customers to generate some revenue because making and delivering quality products sure isn't.DO NOT BUY FROM THIS SCAM OF A COMPANY. THEY OFFER ONE OF THE WORST CUSTOMER EXPERIENCES I HAVE EVER ENCOUNTERED AND THEIR PRODUCTS ARE JUNK!

• Review fromRita B.

  Date: 04/18/2023

  1 star
  IF I COULD GIVE A ZERO STAR RATING I WOULD. I RECEIVED MY TREADMILL 2 WEEKS AGO I DIDNT EVEN USE MY TREADMILL ONCE AND FOUND THAT IT WAS DEFECTIIVE. THE INCLINE ISNT WORKING. IT WAS DIAGNOSED BY A TECH OVER THE ***** THAT I NEEDED TO REPLACE THE INCLINE MOTOR. I AM STILL WAITING FOR THE PART. I TRIED TO RETURN THE PRODUCT AND WAS TOLD THAT IN ORDER TO GET A REPLACEMENT IT WOULD HAVE TO IRREPAIRABLE. AND IF WANTED TO RETURN FOR A REFUND, THATI WOULD BE CHARGED $200 TO HAVE THEM PICK IT UP AND CHARGED 10% RSF. THIS IS ******** WOULD BE NEVER RECOMMEND THIS COMPANY TO ANYONE. THIS COMPANY'S POLICY AND REDICULOUS AND REALLY NOT FAIR TO THE CONSUMER.

• Review fromJustin G

  Date: 04/13/2023

  1 star
  A HORRIBLE company. I bought a Proform treadmill for my mom from **** Club in November 2022. It worked fine until February 2023. The roller started going out. I called customer support from the number on the warranty booklet. They arranged for a new part to be sent to me. 30 days later, I check the tracking info. The part has not even shipped. I contact iFit and they say the part was just received in their share house and it will take 3-4 more weeks to process. I cant get a tech scheduled until I receive the part at my home. Its a pretty safe bet for company to offer a 1 year warranty when they engage in delaying tactics like this. Reading other reviews, this company is garbage and is a blemish on American business.

• Review fromChelsee P

  Date: 04/12/2023

  1 star
  If I could give zero stars I would. I got this proform treadmill instead of another big brand because I love the trainers and the outdoor workouts in differ my settings instead of only having the option for studio workouts. Well, that as a huge mistake. My treadmill has been inoperable 40% of the entire time I have owned it. I have the extended warranty and have had a tech out to my house 5 separate times. Each time, I have to take a half day off work because they give you a 4 hour window to arrive. They have replaced the motor, the walking deck, a wiring harness, multiple belts, etc etc and it STILL does not work. They now want to send ANOTHER tech to my house to rediagnose the problem. Ive spoken to someone and asked for a replacement or a refund. They said they would send me a form to fill out and that has not happens. I am ready to put this $2,000 investment on the curb for big trash day and just get a peloton which is what I should have done in the first place. Terrible company. Terrible customer service. Garbage machine. I have the proform **** treadmill so it is the top of their line and it is absolute trash. DO NOT BUY! You will be sorry.

• Review fromLONGDE L

  Date: 04/12/2023

  1 star
  They auto-renew your membership without warning and receipt. Just stealthy charge your credit card. No email notice. Not even a purchase receipt.

• Review fromRick L

  Date: 04/11/2023

  1 star
  I feel strongly a class action is required to ***************** business practices at NordicTrack. I bought the treadmill in November 2021. In December 2022, just a little over 12 months, the console (screen) was dead and I wasn't able to get the treadmill started. We called customer support in early January, provided photos, video and told them the console was dead. But they said it was the motor breakdown. OK, they sent the motor parts and a tech came to repair; only to confirm that it was the console that failed. After 2-3 weeks, again we had to call customer support, they put the console part in order. After another month, it was end of February, no update. The replacement part was still under 'Validating". We called again in March, the ** said the part was in backorder, and ETA would be end of March. Now I have lost 3 months of the treadmill to use. It's now April, no news. I called again and asked the status, the ** just said didn't know, pretty much with same response - back ordered. We couldn't be more frustrated! If the replacement part isn't available, they should find a solution to replace the equipment. I can't just wait forever - 3 months? 6 months? or a year to wait for the part to come? The warranty is called deceptive business practices. Based on all other customers' reviews, ifit/NordicTrack deserves a class action for warranty misrepresentation. I'll wait for 2 more weeks to see if they live up to expectations, the manager said ETA is **** days (for getting the part) + **** days (for shipping over).

• Review fromRebecca N

  Date: 04/10/2023

  1 star
  We purchased an iFit treadmill in 2021. This past February it stopped working. Our treadmill was still under warranty, so we contacted the company for a fix. They told us we had to contact ***** for our part. ***** told us they did not handle our treadmill and we had to deal with Proform. Circling back to Proform, they checked our information again and sent us a part. We were told we had to wait for the part to arrive and then contact another party to fix the machine. The "other party" is one man, so we had to wait for a time that he was available. When he finally arrived to fix the machine, he told us they sent the wrong part and told us to contact Proform for the correct part. The correct part is on backorder, and they have no idea when it will be in stock again. They will not Overnight any shipments to customers, and even though we were under warranty, we were being told we still had to pay the replacement cost. THAT IS NOT WARRANTY! Meanwhile, I am still paying for a machine that we cannot use. It is has become an expensive deco art piece! On top of all this, our warranty is no longer valid. Hopefully, we won't get charged for the piece once (if ever) it comes off backorder.

• Review fromJeffrey Y

  Date: 04/10/2023

  1 star
  Proform product are junk and customer service is terrible to work with.