Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

Review Details

• Review fromMolly C

  Date: 01/19/2023

  1 star
  Terrible customer service. Today I was on hold for 1 hour 50 minutes having never spoken to a human to simply order parts. I've had to call multiple times and the wait time varies from at least 30 minutes or more. I requested a service provider fix my machine, I paid for the service and no one called me back so I had to call and request a different provider. I finally got a service provider to my home and it was not the correct parts so I tried to order the correct ones and no one would answer/respond to my request. I'm over $500 into this and my machine is more broken than it was when I had the service tech to check it. The whole process has taken 5 months and is yet to be resolved.

• Review fromJim F

  Date: 01/18/2023

  1 star
  Purchased a NordicTrac and had the same console destroyed by their update that everyone else has had. Issue is covered under warranty according to the tech they sent out and verified by the help center lady he had on the phone. Went to order the replacement part and found that they won't do anything under warranty without a copy of the receipt. Even though I registered the purchase for the warranty back when I bought it, and they have all the information on when and where it was purchased.

• Review fromEmily L

  Date: 01/17/2023

  1 star
  I have had nothing but poor customer service with **********************. I purchased a treadmill less than a year ago. After about 6 months of owning the machine I began having problems. After phone calls, emails and videos I received new wires to replace. That did not solve the problem For the past 4 months I have been waiting a new console which "MIGHT" be the problem because after more phone calls, emails, pictures and videos they are guessing at what the problem is. Obviously treadmills are not cheap machines and I expected it to work for more than six months. Now, I am coming up on the end of my warranty and it isn't fixed. This is frustrating. I have also sent emails to customer service and not gotten a reply. I would rather talk to someone on the phone, but I work - and do not have the time to wait an hour minimum for someone to answer. This is so disappointing and I do not recommend purchasing a treadmill (mine is preform) that runs through iFit for customer service.

• Review fromdavid s

  Date: 01/16/2023

  1 star
  Absolute worst customer service on the planet. Several times been on hold listening to horrible repetitive songs for 40 minutes plus before hanging up. The online chat they also direct you to has no one there to answer. I finally got someone after 45 minutes and because I didn't have my model and serial number handy, she couldn't help. I am under warranty and they have serviced my equipment before, so I should be in a data base.If you're considering anything that needs to be supported by iFit, stay far away.

• Review fromBrian E

  Date: 01/13/2023

  1 star
  A recent software update has destroyed many treadmill consoles, customer service pretends they don't know about the issue and demands a $650+ repair to get it working again. The big issue here is that they are also all backordered, so even if you DO want to pay that insane price you can't get a functional unit anyway. Remember, this was caused by a software update that is automatically installed... they broke my 6.5s treadmill and expect me to now pay to fix it. Oh, let's also note that it takes HOURS to get through customer service. They have one hold song, you listen to it on repeat over and over, and then the ** rep kindly requests that you send them 2/3 of the cost of a new machine to fix their issue. Totally unacceptable.

• Review fromCayla L

  Date: 01/09/2023

  1 star
  Would give zero stars if that was an option. Worst customer service experience I have ever dealt with. Absolutely would not recommend this company to anyone.

• Review fromJennifer D

  Date: 01/08/2023

  1 star
  I purchased a Nordic Track treadmill two years ago and was required to submit my credit card in order to initially use the equipment. I promptly selected to cancel any memberships. On January 5, 2023 I was charged for $421 for an IFIT membership that I DID NOT AUTHORIZE. I tried to get into my IFIT account and was unable to get a recovery email. I tried calling the phone number and was unsuccessful in speaking to anyone. I finally called my credit card, have canceled my card for a new one and have filed for fraudulent charges.Do not give this company your credit card number.

• Review fromJeff B

  Date: 01/06/2023

  1 star
  HORRIBLE, HORRIBLE, HORRIBLE ******************* I only had a simple request to honor a milestone (500 workout) reward they offered which I accomplished in 2022. After waiting well over an hour on three separate occasions to speak with the iFit *************************** and waiting nearly an hour two times to chat with someone but then being transferred to a wrong department and then only given the phone number which led me to start the process completely over again and wait for another hour or more is ridiculous!They sound caring on the phone until you hang up. They do not follow-up. **************** and **************** do not respond to emails.Unbelievable!!!

• Review fromKirk Z

  Date: 01/06/2023

  1 star
  Cant reach anyone on the phone. Cant get through to chat with device sept before your connection drops with reps. *** in support tickets online and they go ignored. Therefore, anything you buy and needs repair under warranty-WONT GET FIXED. Buyer beware.

• Review fromDena B

  Date: 01/06/2023

  1 star
  *************************** is unresponsive. My treadmill broke down a month ago and parts were ordered. After being told numerous times they were shipping out they still havent. Customer support is all computerized with bot agents and unresponsive to customers. It is impossible to speak to someone. Do not buy a nordic track product if you expect to have assistance when something goes wrong!!!!!!!!