Reviews

Review Details

• Review fromPaul Scott M

  Date: 01/15/2024

  1 star
  We had our solar installed last summer. We are still not able to use it. When we call company the supervisors are always in a meeting and the person that answers the phone always says they will call us back. Nothing. Their customer service is horrible and I would not recommend them to anyone.

  Ambia Home Services

  Date: 02/15/2024

  ****,We are deeply sorry to hear about your frustrating experience with our solar installation service and the subsequent challenges in reaching our customer service team. This is certainly not the level of service we at Ambia aim to provide, and we sincerely apologize for any inconvenience and disappointment this has caused you.Your feedback is extremely valuable to us, and we are committed to making this right. We will be reaching out to you directly to gather more information and ensure that your solar system is fully operational as soon as possible.Thank you for bringing this matter to our attention. We appreciate the opportunity to address and rectify your concerns.

• Review fromPatricia H

  Date: 01/09/2024

  2 stars
  The installation of my solar panels went well that was back in August 2023 but Im waiting on Some fixes to be done Ambia has issues with communication techs dont show up when theyre Supposed and no one calls.

  Ambia Home Services

  Date: 01/29/2024

  Thank you for your candid feedback. At Ambia, we sincerely apologize for the communication issues and missed technician appointments you have experienced since your solar installation. Your satisfaction is our top priority. We are actively reviewing our processes to identify areas for improvement, with the goal of providing the excellent, responsive service you deserve. We appreciate you taking the time to share your experience, and will use it to improve how we serve customers moving forward.Please be advised that we have reached out to schedule a time with you to complete the remaining services. We kindly request that you respond at your earliest convenience so we can finalize any outstanding items. We look forward to hearing from you.

• Review fromCoren M

  Date: 01/05/2024

  2 stars
  Pros:-Installers are nice, knowledgeable and willing to work with you.-Install work was done well. Cons:-Not communicative with you.-Last minute changes on day of install I was not aware of.-Office lacks ability to communicate between departments.-Customer support does not have vital information available to them, I.E. contact info for department managers.-I had to be the one calling to make sure things got done. The experience I had with employees directly was good. However, there seems to be issues in the way the company is structured making communication difficult. If these issues are able to be resolved, I can say that they will do a great job. The end product was excellent, I just wish the process of getting there was smoother. The Solarado install team and their electricians did a quick and good job installing the panels.

  Ambia Home Services

  Date: 01/26/2024

  *****, we sincerely apologize for the communication issues and last-minute changes that complicated your solar process. Your experience highlights areas where we need to improve our internal coordination and customer communication. Please know that we are actively working to enhance collaboration between departments and streamline our operations. Your comments will help us refine our processes to deliver the best possible service to our customers. We appreciate you bringing these concerns to our attention, as it presents an opportunity for us to improve. However, we are pleased to hear you were satisfied with the professionalism and work quality of our installation team. Thank you for taking the time to provide feedback.

• Review from1ChiefBoats

  Date: 12/18/2023

  1 star
  The installation was complete 24 August 2023. I've since been ghosted in my calls and correspondence.I have been calling weekly and always assured of action taken on the approval and commissioning of the roof solar system... that ends up having been installed without proper approvals, permitting or inspection. No action has been taken. Phone calls have not been returned. Emails have gone without reply.I do not recommend doing business with this company. Their word means nothing.

• Review fromMichael W

  Date: 12/13/2023

  1 star
  It has been a full year since my panels were installed. This has been an insane experience. We have been ghosted by several different "customer service" people. The original installer (not Ambia) screwed up the install and promptly went out of business. After many failed attempts Ambia contracted a new installer....the Ambia folks were still **** When Everbright (finance people who as far as I can tell are not associated with Ambia. I have been on hold for about 30 min since I started writing this review and will stay on hold until a human actually answers my call. I am looking for a phone # that I can use if I need any assistance in the future. Just got an answer from Ambia (*****) who acknowledged the many problems that we had this year. My wife was diagnosed with pancreatic cancer about the time that we started with Ambia. My goal was to have electric generating before she dies....and thru some miracle we have done that with much difficulty. Ambia sadly jumped into the solar business because of the generous credit we received. They just don't have the experience that is needed to truly be a "good" solar provider.

  Ambia Home Services

  Date: 12/20/2023

  *******,We sincerely apologize for the challenges you encountered with your previous contracted installer. Your feedback has been conveyed to Everbright, our finance partner, to address and rectify the issues you faced during your experience with them. As part of our commitment to assisting you in completing your solar journey, we have thoroughly examined your account. Despite the visual appearance that one panel may not be operational, our records indicate that your entire system is indeed generating production.It's important to note that we do not currently have a contract with you as your installation partner, nor do we have a service contract for your solar system. However, recognizing the concerns you've raised, we would like to offer our assistance in resolving this matter. Our customer support team at ********************** will be reaching out to you shortly to discuss additional options and explore ways in which we can effectively address and resolve the issues you've encountered. We are committed to ensuring your satisfaction and appreciate your patience as we work towards a resolution.

• Review fromZach D

  Date: 12/12/2023

  5 stars
  Ambia has surpassed my expectations. I didnt know exactly how the process would work but they were super knowledgeable and helpful with the process.

  Ambia Home Services

  Date: 12/20/2023

  We extend our sincere gratitude for your thoughtful feedback. It is truly rewarding to learn that Ambia has exceeded your expectations. We appreciate your acknowledgment of our team's knowledge and helpfulness throughout the process.Your positive experience reinforces our commitment to delivering exceptional service. If you have any additional inquiries or require further assistance, please do not hesitate to contact us. We value your trust in and look forward to continuing to meet and exceed your expectations.

• Review fromJulie S

  Date: 12/12/2023

  1 star
  NEGATIVE STARS IF I COULD. But I have to chose 1. Do not hire this company, I repeat, DO NOT HIRE THIS COMPANY!!! They lie, cheat, and harass. AND, they don't complete the project!!!!! I was told I would be saving long before my first payment was due, NOT THE ********* Five months since install, almost 6, NO SAVING A **** *****. Now I have a payment due January that I cannot afford because I am NOT saving on electricity. WHAT A BS COMPANY, and I am being nice!!!!! I have PROOF of the tall tales and lies. They simply won't admit they **** and can't do their job!!!!

  Ambia Home Services

  Date: 12/20/2023

  We deeply regret that your experience with Ambia has been unsatisfactory, and we genuinely apologize for any frustration or inconvenience caused. Your feedback is crucial, and we take it seriously as we continuously strive to improve our services.We understand that the process has taken longer than anticipated. However, your account has been submitted for permission to operate with KUA and we are at the finish line for getting your system running and you saving on your electricity bill. Our customer support team has been in contact with you regarding your savings issues and we look forward to getting your system operational

• Review fromTrent M

  Date: 12/12/2023

  1 star
  A horrible experience. Stay away from ************************* and this company.

  Ambia Home Services

  Date: 12/20/2023

  We sincerely apologize for the less-than-ideal experience you had with our sales representative. Your feedback is invaluable, and we appreciate your openness in helping us identify areas for improvement. At Ambia, we strive to provide a positive and memorable interaction for each customer. It is disheartening to learn that we fell short of this commitment during your experience. To better understand your experience, we will be reaching out to you directly to discuss the details of your interaction.

• Review fromRobert B

  Date: 12/11/2023

  1 star
  I touched base today with the first guy, ***, who was out to my house end of last week to set up an in-home consult and told him I wasn't ready for a meeting. ****** proceeded to contact me tonight and was insistent on a home visit. I asked him to stop messaging me and he continued to harass and borderline threaten me. I am glad I didn't let this person in my home and around my family. I can't stress the aggression in his communication and warn others to stay away. He is a serious problem. I will never do business with this company.

  Ambia Home Services

  Date: 12/12/2023

  We are truly sorry to hear about the challenges you faced in
  your communication with our sales representative. It is disheartening to learn that their
  approach did not meet the standards of professionalism and respect that we aim
  to uphold. Your safety and peace of mind are our top priorities, and we deeply
  regret any unease this situation may have caused.
  
  Please rest assured that we are investigating the matter
  thoroughly and taking immediate steps to address the behavior exhibited. We are
  committed to learning from this incident and implementing additional measures
  to prevent such occurrences in the future.
  
  Your openness in sharing your concerns is appreciated, and we
  want to assure you that your feedback will contribute to our ongoing efforts to
  improve our services. If there are specific details you would like to share or
  if you have any further concerns, please feel free to reach out to our customer
  service department at ************.
  
  Sincerely,
  
  Ambia Solar

• Review fromDiana C

  Date: 12/08/2023

  1 star
  The workers who have done the install of solar panels and new electric box have been great! They were courteous, helpful, polite and I would gladly have them work again.HOWEVER, communication has been sorely lacking. The solar panels went ** in July. It is now Dec and the final hook up has not been completed. The electric box replacement was not done until Nov. Since the panel install in July, it has been VERY HARD to get anyone to talk to us. Email and occasional text but nothing else.Had I known it was going to take this long, I would have had serious reservations. Be sure you have a go to person if you are working with this company.

  Ambia Home Services

  Date: 12/19/2023

  Thank you for sharing your positive experience with our dedicated installation team at Ambia Solar. We sincerely apologize for the communication lapse regarding the completion of the final hook-up. This is not up to our standards, and we're actively addressing the issue. Our team will reach out to you directly to provide updates and ensure a smoother communication process moving forward.