Reviews

Review Details

• Review fromPhilip B

  Date: 03/01/2024

  1 star
  Terrible follow through. A total scam. I purchased panels back in July of 2023 and they weren't installed until 4 months later and now they won't even schedule final inspection to activate panels. My panels are growing old and less efficient by about .03% every year according to Ambia rep that sold them to me and I have not been able to use them at all. Everybody that I was originally working with in the company has since left and now work for other solar companies with better reputations and I'm stuck with 45k dollars of panels on ******* and still pay ************ about $350 a month on my electricity bill. Ambia customer service has also stopped cooperating with me. Don't buy solar with this company. Do the research

  Ambia Home Services

  Date: 03/05/2024

  Dear ******,We understand the frustration you faced due to the delays and inconvenience during the installation and activation of your solar panels. We regret any unforeseen circumstances that *** have contributed to the timeline and apologize for the inconvenience caused.Please be assured that we take your feedback seriously and are committed to addressing your concerns. We have been in contact with you and will continue to keep you apprised of any updates regarding your account.We appreciate your patience and understanding throughout this process. If you have any further questions or require assistance, please do not hesitate to contact us. We are committed to providing you with the highest level of customer service.Thank you.

• Review fromGabriel C

  Date: 02/29/2024

  5 stars
  Ambia has been great at communicating and offering me what I feel is a great deal. Very happy with my experience going solar with this company.

• Review fromdylan M

  Date: 02/29/2024

  5 stars
  highly recommend ambia solar! i can tell they take pride in their work! one of the owners personally came out and seems like he works just as hard as the guys knocking on doors. really impressed! keep up the good work ambia.

• Review fromDevin M

  Date: 02/17/2024

  5 stars
  Thanks you help us save a lot of money this year.Great communication throughout the process. Great service.

  Ambia Home Services

  Date: 02/21/2024

  *****,Thank you so much for your feedback! It's truly rewarding to hear that we were able to help you save money this year. We're thrilled that you found our communication and service to be top-notch throughout the process. Your satisfaction means the world to us, and we're grateful for the opportunity to assist you. Thank you for choosing Ambia! If you ever have questions or need assistance in the future, don't hesitate to reach out.

• Review fromKathy W

  Date: 02/14/2024

  5 stars
  Our interaction with ***** was great! He was very informative, knew his product very well. Explained every thing in a way that was understandable! He referred to us by name, so he was very personable! Great experience!!!

  Ambia Home Services

  Date: 02/20/2024

  Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that ***** provided you with exceptional service and made your interaction memorable.At Ambia, we strive to ensure that our customers receive the highest level of expertise and personalized attention, and it's wonderful to know that ***** exceeded your expectations. We will make sure to pass along your kind words to him.We appreciate your support! If you ever have any questions or need assistance, please don't hesitate to reach out.

• Review fromjeff r

  Date: 02/08/2024

  5 stars
  Amazing team! **** and the Ambia team went above and beyond to make our decision to go solar smooth and pleasurable experience. Everyone we had a chance to work with was caring, thoughtful and went above and beyond. Thank you ****, **** and ***** for all your help

  Ambia Home Services

  Date: 02/15/2024

  *******,Thank you so much for your kind words and for taking the time to share your positive experience with our team. We're delighted to hear that ****, ********************, and the rest of the Ambia team were able to make your transition to solar energy both smooth and enjoyable.Our team takes great pride in offering caring, thoughtful service and going above and beyond for our clients. It's wonderful to know that we were able to meet and exceed your expectations.Your satisfaction is our top priority, and feedback like yours serves as a heartwarming reminder of why we do what we do. We're here for you anytime you need us, whether it's for further assistance, questions, or just to share more about your solar journey.Thank you again for choosing us for your solar needs. We look forward to continuing to support you and any friends or family you refer to us in the future.

• Review fromJohn B

  Date: 02/05/2024

  1 star
  Our experience has been similar to the other one-star reviews posted here. Started the process in August. Very little communication from Ambia. We ordered the critter-guards that costs more to keep birds, etc from nesting under the panels. Those have still not been installed. We last heard from the installers that they are waiting on an electrical inspection, and that was 3 weeks ago. It's now February 5, **** and panels that were placed in August are still not activated. Can we cancel? I find the few 5-star reviews not only surprising, but maybe they are fake? They don't have a lot of details, ie start/finish of project, just generic details.

  Ambia Home Services

  Date: 02/15/2024

  ****,We're truly sorry to hear about the challenges you've faced with getting your solar system up and running. We understand how disappointing this must be, and we want to extend our heartfelt apologies for any stress or inconvenience this has caused you.Please know, we've taken steps to ensure you have all the information needed to activate your system. We've reached out via text, call, and email with detailed instructions, hoping to make this process as smooth as possible for you.We genuinely appreciate your patience and willingness to work through this with us. To make sure everything is now set up correctly and functioning as it should, one of our friendly team members will be checking in with you personally. We're here to help with any further assistance you might need or any questions you may still have.Thank you for giving us the opportunity to rectify this situation. We're committed to turning your experience around and ensuring you're fully satisfied with your solar system and our service.

• Review fromIrene T

  Date: 02/05/2024

  4 stars
  Enjoyed working with my sales person, who was always responsive to my questions and stayed with me throughout the process. They worked with me to schedule the panel installation after my roofing project was completed. The panel installation had a great team -professional, positive, (fun) and knowledgeable. Educating us along the way. Big glitch with me was the online signing of all the documents the energy company required...I was supposed to sign my name but was only given numbers as a signature. That really held up the process until the energy company called Ambia to help me learn how to properly sign their connection documents. Somebody fixed it so now the electrical panel replacement and hookup can take place. It happened after the holidays, on the freezing cold windy day. The worker had to keep warming up his hands in order to keep working, requiring him to acquire a light to work into the night to get the electricity restored to the house. He didn't pass inspection but really gave his all to serve us. Ambia hired a local electrician to complete the process and to continue to work for Ambia. Grateful that you spread some of the jobs to our area. All is working and now I'll see if I made a wise investment.

  Ambia Home Services

  Date: 02/15/2024

  *****,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our salesperson responsive and that the panel installation team was professional, positive, and knowledgeable. We're especially grateful for your understanding during the online document signing glitch and the challenges faced during the electrical panel replacement.Your feedback about the document signing process is valuable, and we're sorry for any inconvenience it caused. We're glad we could resolve the issue promptly to ensure the project's completion.It's heartening to know that our decision to hire local electricians has been appreciated, and we're committed to supporting our community while delivering top-notch service.Thank you for choosing Ambia. We're here to support you and ensure that you see the benefits of your investment. If you have any further questions or need assistance, please don't hesitate to reach out to us.

• Review fromKrystel R

  Date: 01/31/2024

  5 stars
  We've considered getting solar on our home for many years. AMBIA's team has been responsive and helpful in designing a solution that will look good on our home, and help offset our energy bill and carbon footprint. Our particular design is quite complex and their team has been very helpful working with our city to get approval for ground mounts and batteries. Best experience with a contractor we've had on our home!

  Ambia Home Services

  Date: 02/15/2024

  *******, Thank you so much for taking the time to share your experience with Ambia's team. We are thrilled to hear that you found our team responsive and helpful throughout the process of designing a solar solution for your home.We understand the importance of not only meeting but exceeding our customers' expectations, especially when it comes to complex designs and navigating through city approvals for ground mounts and batteries. It's wonderful to know that we were able to provide you with the best experience you've had with a contractor for your home.Our team is committed to delivering both aesthetically pleasing and efficient solar solutions to help our clients offset their energy bills and reduce their carbon footprint. Your satisfaction is our top priority, and your feedback is invaluable to us as we strive to maintain our high standards of service.We're excited about the positive impact your new solar system will have on your home and the environment. Should you have any more questions or need further assistance, please don't hesitate to reach out.Thank you again for choosing Ambia for your solar energy needs. We look forward to serving you and others in our community who are considering solar solutions for their homes.

• Review fromFallon B

  Date: 01/25/2024

  1 star
  Ambia has been a nightmare to work with. They were quick to install, however, it took them 3 months and way too many phone calls to get the panels turned on. I missed so much sun because of Ambias delays which would have helped offset my electric bill in the winter. Im now sitting in the winter paying for the panel loan on top of my normal electric bill because the sun isnt out enough to affect my bill. On top of that, Ambia drilled a 3 hole through my siding because they measured wrong and have yet to repair it. Its been over 5 months since installation. Nothing but excuses and headaches. I cannot explain enough how awful my experience with Ambia has been. I wish I had read BBB reviews before signing up with Ambia. I absolutely regret this decision.

  Ambia Home Services

  Date: 02/15/2024

  ******,We sincerely apologize for the issues you've encountered with your solar panel installation and the service from Ambia. Your feedback is valuable to us and indicates we have areas to grow. We sincerely regret any inconvenience you've experienced.The delay in activating your panels and the error during installation are both concerns we take very seriously. We recognize the impact this has had on you, not only financially but also in terms of the trust you placed in us.We are in the process of rectifying these issues and will continue to be in close contact with you to ensure a resolution is reached and that you are supported throughout. Our team is dedicated to resolving your concerns to your satisfaction and to demonstrating the level of service and professionalism you should expect from Ambia.Thank you for your patience and for communicating with us.