Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vivint Smart Home has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
• 

  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
• 

  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

• 

  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
• 

  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromElizabeth C

  Date: 10/14/2022

  1 star
  I had Vivint at my home for several years. When My husband and I moved out of state 2 years ago, I called to have it disconnected. I was told it had to be in writing, so I mailed in my request. After looking through my bank statements, I noticed I was still being charged for it. When I called about it, they said they had nothing on file, and since I had no proof that I sent it, it never happened. Even though they have a record of the phone call I made telling them we were moving. $1200 taken by these crroks.

• Review fromJessica D

  Date: 10/14/2022

  1 star
  Terrible!! My thermostats do what ever they want! The company will not help at all.. terrible terrible company!! I am fighting them now for a full and complete termination of my service I can not believe I was such an idiot and fell for this poop!!! I am so disappointed in all of this. Read reviews and do your research before you get stuck like all of us.

• Review fromJennifer C

  Date: 10/13/2022

  1 star
  This company is HORRIBLE!! We needed a security system for our home and our business. A salesman came to our home and sold us on the system. We have had nothing but trouble with it since we signed up! The service has been horrible. It never worked properly and we could never get someone to come fix it. Then, we had 2 bills and I was paying with one check and putting each account number on it along with each bill. That was apparently too difficult for them to understand because they were putting it all on one bill. I had to send them in two envelopes and 2 separate checks. Then, I found out when our contract was up, so I mailed our bills with a letter in each one stating that I wanted our services canceled. We were told that I didnt cancel it properly. Today, we talked to them again and they said that we couldnt cancel until we paid them even more money! We had to pay it or face collections! ????This company doesnt deserve even 1 star!

• Review fromAlisa M

  Date: 10/12/2022

  1 star
  When choosing Vivint. I was told once the equipment was paid off, the service for home security was month to month- by the sales rep. Today when I called after receiving a bill, I was told I was in a 60 month contract. Even though I've paid the equipment off. A customer service representative said it would cost almost $2,000 to get out of my contract. Online however, Vivint advertising as a "no contract required" business. I was completely shocked as I was never told this. Lying to trap people into a contract seems to be what they do. If Vivint requires contracts, they shouldn't be allowed to advertise any different.

• Review fromDaryl S

  Date: 10/11/2022

  1 star
  Do NOT purchase Vivint. We were with them for a number of years and were quite happy. After some malfunctions, including having police go into our house with guns drawn, we bought out of our contract yet continued to receive emails that we owed money. I have spent so much time explaining and re-explaining our situation to various agents, being put on hold for 25, 26, 36 minutes on so many calls. I have contacted businesses few times to complain. Of those, Vivint clearly has the absolute worst customer care service. They are absolute garbage. As I said, do NOT go with Vivint.

• Review fromKendall B.

  Date: 10/11/2022

  1 star
  We had a great experience for our law office so we decided to install Vivint in our home in July 2022 for a vacation in August 2022. HORRIBLE!!!! It hasnt worked correctly since it was installed and we cant get any help from the company. A horrific incident occurred while we were on vacation and the cameras were not working so we couldnt determine what the cause of the incident was. Now were going on vacation again (Oct 2022)and cameras are still not working. Cannot get anyone to help from Vivint. Please go with a reputable company and avoid the absolute MESS we have gotten ourselves into.

• Review fromOmret K

  Date: 10/10/2022

  1 star
  I purchased the vivint home system in May of ****, it took them 3 weeks to install the system, and I was informed on the day of installation that all products are not available and will be install in July. It's is now October and they have not completed my installation. The cameras has no visual since September and when I call customer service they and rude and informed me that there is no technician available to fix the cameras until the next 2 weeks. It is now 2weeks and no one has called and my calls seems to fall on deaf ears. Was told inorder to cancel service I will need to pay a total of **** dollars. I have paid the monthly payments on time each month for a service that is below standard.

• Review fromJames G

  Date: 10/07/2022

  1 star
  Like most other comments my experience has been horrible with Vivint. Matter of fact, if you search vivint reviews you'll find that a majority of reported positive reviews are listed on sites where you can't see actual customer reviews meaning you can't just post a review. Which also means those reviews are most likely sponsored i.e. paid reviews. My equipment has never worked. **************** seems friendly enough but who cares if the equipment is c*** I could go on forever with how bad this company is but just read for yourself and don't end up a sucker like I did.

• Review fromJanuary R

  Date: 10/07/2022

  1 star
  The representatives just completely lied about the cost of the service. They came with all this talk about how wonderful their service is and how we could get it all for a low cost due to the end of the summer promotion, etc. They told us that we could have a 30 day free trial that overrides the contract of cancelling within 3 days and that our monthly cost would be under $100. All lies. Something didnt sound out feel right after they had a technician come in late at night to install just the panel and door alarms. We had a feeling that the 3 days was starting then. After all the sales lies they gave us and after taking us to even go that far, we did some research and found out that they were lying, even down to the technician who installed the panel. Its horrible how people will do you for the sake of money. The two sales reps were ****, ID #: ****** and ***********************, ID #: ******. ***** will come to them and their company.

• Review fromBrandy O

  Date: 10/07/2022

  1 star
  Absolutely terrible. Never use this company. They pitch you the idea of a dream system that doesn't work half the time. It's only been a year and I hate vivint. The cameras glitch. They miss important events and the company will blame you. The lock malfunctions. Talking with the cameras is a nightmare. Your better off with a walkie-talkie set and a baby monitor and get a dog. I'm stuck with an expensive system that doesn't work and I just want to feel safe.