Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,353 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approx. 2-3 weeks before moving in July I called Vivint to arrange for the take down of security equipment at one home and the reinstall of that equipment at another home. I made sure that both the take down and installation fees were waived in a verbally binding contract with the operator on a recorded line. Once the equipment was installed at the new residence Vivant generated at bill of over $149.00 for an installation fee. I called ******* on Aug. 2 to make sure the issue was resolved and an operated lied about messaging the woman who legally agreed to waive both fees, because an operator today on Sept. 20 stated that she couldn't see with her eyes any notes from August. I immediately asked to speak with a supervisor regarding fraud. I have been placed on hold. I want this situation resolved as Vivint receives monthly payments from a senior citizen and this will be reported to local agencies regarding fraud and harm to seniors. I am still being placed on hold for over **************************************************************** fraudulent billing practices.
Business Response
Date: 09/26/2023
September 26, 2023
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 20631067
Complainant: *********************************
Vivint Account #: *******
Date of Agreement: September 5, 2020
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** states that when she moved, she arranged to have the equipment removed and reinstalled at no cost to her. ******************** states that after the move and reinstallation, she was charged over $149. ******************* states that when she called about this, she was told no notes could be found to confirm this information. ******************** desires to be refunded for these charges.
A Vivint representative has attempted to reach out to ******************** regarding this matter via email. After reviewing the account, ********************** has applied a credit in the amount of $149, to cover the installation fee charged.
Vivints records indicate that ******************** signed a Purchase and Services Agreement (Agreement) on September 5, 2020. ******************** called Vivint on June 29, 2023, to schedule moves pull and install and requested for the fees to be waived which was approved by a supervisor. August 2, 2023, ******************** called because she was charged $149 for the installation. September 19, 2023,Vivint applied a credit in the amount of $149 to cover the charge.
To resolve this matter, Vivint agrees to the resolution as stated above. ******************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told by the Vivint salesman that I could cancel at anytime because my security system was completely paid for. I called to cancel the system in July and they made me fill out a separate form with the information that they gave me to cancel the service. I then, as instructed, submitted the form to the companies cancellation email. It has been over 45 days since I requested my service to be stopped and they are still charging me and my service is still active.Business Response
Date: 09/26/2023
September 26, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *******
Vivint Account #: *******
Date of Agreement: June 16, 2023
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******* and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the remaining Vivint monitoring contract without penalty or fees. Mr. ******* may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 2023 I reported to Vivnt my system was not working, I asked to cancel the service since it had been down for approximately a month. The woman on the phone said "I'm sorry, we will get that repaired and give you $5 off every month for two years." I thought "Ok, for those savings, I will keep it as long as they will repair it." She then informed me that a repair person would be contacting me. At this time, she did not make mention of any new or updated contract or repair fees. I had been with Vivint for 5 years at this point. Within that week, the repair person called, and said "I'm informing you that this repair will cost between $600-$900. He told me I had an old system. No one informed me I had to pay for repairs to get the price they offered me for two additional years so I did not have the repair/replacement done. I have called Vivint repeatedly in the past few months (approximately 50 times), a rep answers, I tell them I want to cancel as I no longer trust Vivint, and they keep transferring me from rep to rep and I have to continuously repeat my story and then after about 45 minutes to an hour and 2-3 reps later, they hang up. At this point, they have been making 5-6 phone calls to me a day saying I am overdue on my account by two months and when I push the number instructed, the process of dealing with the reps not helping me starts all over. I just want to be done with Vivint, we have not had a working system in our home since April and they will not stop harassing me for more money. I am a senior citizen and I feel like they are taking advantage of my age with their intimidation tactics and bad business practices.Business Response
Date: 09/26/2023
September 26, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20630452
Complainant: *************************;
Vivint Account #: *******
Date of Agreement: October 24, 2018
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ****************** via phone to resolve her concerns. At this time, Vivint agrees to cancel Ms. ******** account and has waived her past due balance. ****************** may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the home security on July 19, 2023. I was told that I had 30 days to cancel the service and receive my refund on my deposit if I was not satisfied. I received the equipment and immediately installed it only to find out that none of it worked. I immediately called to cancel and was given a case number and phony number to call. The number did not work. I called the main line 3 times, and was told I would receive a call from the cancellation department. I never received the call and all efforts to cancel the service and receive my deposit back have gone in vain. I will be suing them for my money. DO NOT USE THIS CONS! BEWARE!Business Response
Date: 09/26/2023
September 26, 2023
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 20630041
Complainant: *******************;
Vivint Account #: ********
Date of Agreement: July 13, 2023
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she was told that she had 30 days to cancel and receive a full refund of her deposit. She states when she received her equipment, she found that none of it worked. ************** states she immediately called Vivint to cancel. She states she was told she would receive a call from the cancellation department which she never received. ************** desires a refund.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint has offered for ************** to return the equipment and to provide cancellation of the account and a full refund, upon return of the equipment.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on July 13, 2023. Records show on July 22, 2023 ************** made a cancellation request and a request for a refund. Notes show ************** stated she would call back for cancellation. August 31, 2023 ************** made a cancellation request. September 20, 2023 ************** made a cancellation request, stating she called on July 22, 2023 to request cancellation but has not yet received a refund. Notes show that ************** has not provided the required Notice of Cancellation to cancel the account.
With the provided information Vivint has offered cancellation of the account upon return of the equipment as listed information. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract was signed back in October of 2018, which I never received a copy of like I was supposed to. I attempted to cancel the service multiple times in December of 2018 and sent my final email demanding that they cancel the unused service on 1/21/2019.Paid the agree upon pay off balance of $1255 on 10/18/2021 On 9/19/2023, an "attorney's office"(?) called to inform me that they were about to file charges against me on behalf of Vivant. I asked them what this was in regards to and they stated that it was in regards to over $2000 that I supposably owed.No paperwork was ever sent to my house (and they have the correct address on file). I was only informed about this today. As I haven't had anything to do with them since the payment on 10/18/2021, I don't know why this is happening.Business Response
Date: 09/25/2023
September 25, 2023
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 20628101
Complainant: *************************
Vivint Account #: *******
Date of Agreement: November 16, 2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that she attempted to cancel several times in December 2018 and sent in a final email demanding her account to be cancelled on January 21, 2019. **************** states that she paid an agreed pay off balance of $1225 on October 18, 2021. **************** states that she received a call from an attorneys office about an outstanding account. **************** desires no further contact from Vivint.
A Vivint representative has attempted to reach out to **************** regarding this matter via email. After reviewing the account, ********************** agrees to remove the account from collections and to have no further contact with *****************
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on November 16, 2018. **************** contacted Vivint on December 22, 2018, saying she was promise by the sales representative a free year of service. Vivints representative attempted to contact the sales representative. January 21, 2019, **************** contacted Vivint to cancel her agreement. Vivint received a written notice of cancellation from ****************. January 31, 2019, **************** called to power down her panel. May 24, 2019, **************** called saying the agreement was supposed to be cancelled, however, did not have time to speak at the time. May 31, 2019, **************** called stating the agreement was to be cancelled months ago and wants the calls to stop. August 29, 2019,the account was written off. September 25, 2023, Vivint had the account removed from collections.
To resolve this matter, Vivint agrees to the resolution as stated above. **************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approached by a young man selling a home security system. Several times, I told him that as an elderly single woman, now raising my grand babies, I am on a fixed income and couldnt afford this. The sales man verbally manipulated me into thinking that I could afford to pay a smaller agreed amount and that I wouldnt have to start paying on it until after January ****. I have reached out to Vivint and was told do you have proof of what the sales rep. ***** Of course, I did not record this conversation, because I dont record my conversations and should not have to. The company has given me the run around in the pricing of what they would be charging me and bullied me over the phone using words that I do not understand. Vivint and citizens bank will not help me close the account and settle for an agreement due to the negligence from their lying representative. Now I am stuck with something that I was reassured that I could cancel at anytime. All I want is to get rid of the equipment and service that I was lied to about and manipulated. When I was signing paperwork, I didnt get to read it bc I cant see very good at all and I was assured that what I was verbally sold, was what I was agreeing to. Just get this equipment and service terminated and gone without any more charges!Business Response
Date: 09/25/2023
September 25, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20626799
Complainant: ****************************;
Vivint Account #: ********
Date of Agreement: 8/16/23
To Whom It May *********************** have reviewed the information provided by Ms. ***************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ********************* and loan once the equipment has been removed from her home. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/02/2023
All Vivint equipment has been removed from my house. Thank you very much.Initial Complaint
Date:09/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were solicited to purchase a home security system a couple years ago, at a particularly vulnerable time personally. All was going well, some hiccups here and there but all good. THEN, another rep came by to check in and let us know we were due for an upgrade. He did not tell us that the upgrade was an EXTRA cost. So, we were paying for both the old equipment that was removed or replaced (and not yet paid off) as well as the new equipment. ALSO, at one point, we were unsatisfied with the security system. It would glitch, not record, not connect, and other issues. So we tried to cancel. Rather than cancelling, Vivint agreed to reduce our fees and fix the issues. GREAT! BUT, apparently, by agreeing to that, we somehow locked ourselves into a 5 year contract? We are now thoroughly unsatisfied and want to cancel, but we can't can't because of this 5 year contract that we apparently orally agreed to. These are clearly unfair and deceptive practices.Business Response
Date: 09/25/2023
September 25, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** **********
Vivint Account #: *******
Date of Agreement: August 4, 2018
To Whom It May Concern:
I have reviewed the information provided
by Ms. ********** and
appreciate the opportunity to respond.
In her complaint, Ms. ********** states that a sales representative
came by and let her know she was due for an upgrade, however, didn’t tell her
the upgrade was going to cost her. Ms. ********** states that she is now paying
for her old equipment that was removed or replaced as well as the new equipment.
Ms. ********** desires the monitoring service agreement and equipment balances
to be forgiven without penalties.
A Vivint representative has attempted to reach out to Ms. **********
regarding this matter via email. After reviewing the account, Vivint agreed to
cancel the monitoring service agreement effective September 19, 2023, when the
buyout payment was made. Vivint agrees
to refund half the buyout payment, the refund amount of $518.14 via check. Vivint
also agrees to forgive any balances remaining on Citizen’s loan and line of
credit.
Vivint’s records indicate that Ms. ********** signed a Purchase and
Services Agreement (“Agreement”) on August 14, 2018. Ms. ********** called Vivint
on June 21, 2022, about having (2) payment for equipment. One to Citizens for
the original loan and one to Citizens for the new line of credit from the
upgrade. Ms. ********** was offered to have her monitoring services fee lowered
to $33.81 for 5 months, which she accepted. April 17, 2023, Ms. **********
called about being double charged for the equipment and she would like the loan
forgiven. July 24, 2023, Ms. ********** called to cancel due to equipment
issues, however, she was informed that the loan and line of credit with
Citizens would need to be paid off before she could cancel. September 19, 2023,
a buyout payment was received by Vivint to cancel the account.
To resolve this matter, Vivint agrees to the resolution as stated
above. Ms. ********** may contact Vivint’s representative with any questions or
concerns she may have.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is likely the best we will get. Please note, though the response indicates that line of credit and equipment loan was forgiven, that is not the case, we PAID those amounts in order to get out of the predatory contract. I feel obligated to to further advise that throughout our relationship with Vivint, customer service was less than satisfactory and though service was initially good, as time went by, even with the "upgraded" equipment, videos often did not work and our remote lock system has not worked in over a year, even after a technician visited and trouble shooting was done.
Sincerely,
******* **********Initial Complaint
Date:09/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally order this service via phone, the equipment arrived and did not work, I opted for a replacement which took forever to arrive, so opted to cancel services and get a refund instead. I received an email stating the refund was approved, but they issued via check with the wrong last name. When I originally placed the order I placed via a card, which I assumed it would refunded back to the card which has the legal last name, as Im currently going through a divorce; which I stated this to the seller initially, which he stated was ok. My bank will not deposit a check with the incorrect last. I would like a new check with the correct last name ***************************** issued to me. The equipment has been returned.Business Response
Date: 09/25/2023
September 25, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20626249
Complainant: ***************************;
Vivint Account #: ********
Date of Agreement: August 28, 2023
To Whom It May ***************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
In her complaint, ****************** explains that she is going through a divorce and a check with the incorrect last name was sent, and she is unable to cash it. ****************** desires her refund to be addressed to ******************************
Vivints records indicate that a check in the amount of $163.97 has been issued with the correct last name. ****************** will receive this refund within 5-7 business days. Vivint apologizes for any undue delay in this process.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed Vivint processed 4 payments without my authorization. I am not on autopay and I did not verbally or write down any authorization to do so. I feel this this totally unethical.Business Response
Date: 09/25/2023
September 25, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 20626132
Complainant: *********************;
Vivint Account #: *******
Date of Agreement: February 16, 2019
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that Vivint has processed four (4) payments without his authorization. He states he is not on auto pay and did not authorize Vivint to take payments. ************** desires to be contacted by Vivint.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint has offered three (3) months of free service to the account of ***************
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on February 16, 2019. Records show in section 2.5 of the Agreement titled Payment Authorization it states YOU AUTHORIZE VIVINT OR ITS ASSIGNEE(S) TO MAKE ELECTRONIC FUND TRANSFERS FROM YOUR BANK ACCOUNT OR CHARGES TO YOUR CREDIT CARD ACCOUNT (THE ELECTRONIC PAYMENT) IN THE AMOUNTS IDENTIFIED ABOVE AS YOUR MONTHLY SERVICES FEE, EQUIPMENT CHARGES, DOWN PAYMENT, INSTALLATION PAYMENTS, INSTALLATION FEES, PLUS ANY APPLICABLE TAXES AND INCLUDING ALL PAST DUE AMOUNTS, TRIP FEES, SERVICE FEES OR AMOUNTS WHICH MAY ACCUMULATE IN ARREARS ACCORDING TO THE ***** ABOVE AND THE CONDITIONS OF THIS AGREEMENT. There are no records of ************** contacting Vivint regarding the payments that were deducted from his account.
With the provided information Vivint offers to apply three (3) months of free service to the account. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved and requested to have the service transferred. The move to the new address never occurred but I have been billed since February. I called in June and asked to cancel but was told they were investigating a refund, but not to cancel account. But I wouldn't be charged until I moved. I received another bill this month. i was told I had to pay the bill in order to stop being charged!! So I'm being forced to pay for a service I didn't receive in order to cancel. The supervisor ******* in the customer loyalty department told me there was nothing else he could do. And that it could not be escalated. My only remedy is to pay the $180.42 and another month's service to cancel. And I am no longer under contract.Business Response
Date: 09/26/2023
9/26/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 20624982
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: 8/11/2016
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to close the account with collections. ************** has no further obligation to Vivint. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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