Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,397 total complaints in the last 3 years.
- 2,975 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of August 2023, I have not utilized any Vivint Home Security services at my previous address. On December 22, 2023, I received a bill showing a balance of $0, and I was informed that my account had been successfully canceled. However, I am dismayed to receive a call in mid-February ****, claiming that I owe for monitoring services that I have not used since August 2023.This situation is incredibly frustrating, and it is compounded by the numerous challenges I have faced in dealing with your customer support. Each time I have contacted Vivint, I have been transferred to multiple departments, encountered individuals who are unfamiliar with the situation, and spent at least an hour on the phone, only to be met with further confusion.The failure to transfer my services and equipment successfully, coupled with the lack of coherence and competence in your customer support, has left me with no choice but to request an immediate termination of my contract with Vivint Home Security.I kindly ask that you review my account thoroughly and address the billing discrepancy as a matter of urgency. Given the lack of service, the unsuccessful transfer of equipment, and the significant inconvenience caused by your customer support, I am seeking a resolution that allows me to terminate this contract without any further financial obligation.I was also informed that my DIY equipment has been paid for in full, I have not used monitoring at all since August 2023 and you all are trying to lock me into a contract that I have nothing to pay for, no cameras, no sensors or anything and I want out of this contract
Business Response
Date: 02/17/2024
February 16, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21272219
Complainant: *************************
Vivint Account #: *******
Date of Agreement: 3/21/22
To Whom It May *********************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************, and a resolution has been agreed upon. Vivint has cancelled **************** Agreement. Ms. ***** has no further obligation to Vivint and may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent payment on 1-08-24 for services. Cancelled agreement on 1-12-24. Received a bill for service for 2-1-24 to 2-29-24. When I called to inquire, I was told it would take 30 days to cancel service. I was not told that on 1-12-24. I just want this company to go away. I do not need, nor do I want their services.Business Response
Date: 02/15/2024
February 15, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21271066
Complainant: ***********************;
Vivint Account #: *******
Date of Agreement: May 30, 2018
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to ********************** in an effort to address and resolve the current issue. For any additional questions or concerns regarding this matter, ********************** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not doing what they say and adding amounts on my billBusiness Response
Date: 02/14/2024
February 14, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21271042
Complainant: ********************;
Vivint Account #: ********
Date of Agreement: August 1, 2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has cleared the balance due on the account of ****************. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I notified Vivint in June 2023 that i have a domestic violence restraining order against my ex, they advised me that they would remove him from my Vivint account entirely. In October 2023 I was having issues with 2 sensors, I paid to have them send me two replacements. The tracking information shows that the package was returned to sender. I called Vivint in December 2023 to find out what was happening and they offered to have a technician come out and bring the sensors. The technician came to me house however he said they didnt give him any sensors.I called Vivint again and they agreed to refund me and send me the sensors again. The tracking number says someone picked up the package on February 1, ****. The post office is telling me they believe it has my exes name on it and he picked it up, Vivint has told me I need to prove that because they mailed it to my name.I advised Vivint that the post office states they dont have a picture of the package with shipping label info. I asked Vivint to provide proof that they didnt ship my products to the wrong person, they refused. They also refused to provide proof that my ex is not on my account.Business Response
Date: 02/14/2024
February 14, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21270016
Complainant: *****************************;
Vivint Account #: *******
Date of Agreement: February 16, 2020
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has confirmed the person listed on the restraining order has been completely removed from the account. ********************** has also reshipped the sensors that ****************** ordered. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 02/22/2024
Vivint did reach out to me, they confirmed that they did remove the person I have a restraining order against from my account and reshipped the sensors. However, they reshipped them again to the person I have a restraining order against meaning he was still on my account. ********************** Legal asked for proof that his name was on the shipping label which I provided, they advised they were able to determine where his name was still on my account and have since removed him and reshipped the sensors again. I have not yet received them and therefore do not consider this issue resolved.Business Response
Date: 02/27/2024
February 27, 2024
Better Business Bureau of ****
3703 **************************************************************
RE: Consumer Complaint Case #: 21270016
Complainant: *****************************;
Vivint Account #: *******
Date of Agreement: February 16, 2020
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and has confirmed the matter has been resolved. At this time, Vivint has confirmed has spoken with ****************** and she has confirmed that the shipment she received has her name on it. Vivint has also refunded ****************** $160.50 for the cost of the devices. Vivint has offered ******************** a $150.00 discount on a camera of her choice. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/05/2024
Better Business Bureau:
The person that contacted me from Vivint Legal was rude and unwilling to accept any responsibility or offer anything for the serious issue I have been dealing with for months, I was surprised to see the resolution because she actually refused this same resolution while on the phone.That being said, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 11, 2023, I canceled my month-to-month security plan with Vivint, Inc. My credit card was charged in November and December of 2023. I called in December of 2023 to complain and was told that no more charges would be applied. I have since been billed in January and February of ****. This is complete fraud and an unlawful use of my credit card by Vivint, Inc. I called the company on February 8, **** and was told it was "escalated" and that my account would finally be canceled in 5 business days. I have no trust that Vivint, Inc. has resolved the issue and I expect to see another charge in March. This is clearly a nationwide, intentional business practice on the part of Vivint, Inc. and it should be the subject of a class action. I have filed a complaint with the ******* Attorney General Consumer Fraud hotline. Vivint, Inc. needs to be investigated for criminal practices.Business Response
Date: 02/15/2024
February 15, ****
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 21269920
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: April 7, 2014
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that he cancelled the monitoring service on October 11, 2023. **************** states that his account has not been cancelled and he is still being charged. **************** desires the monitoring service cancelled and a refund.
A Vivint representative has attempted to reach out to **************** to assist with this matter via email. After reviewing the account, ********************** agrees to cancel the monitoring service effective October 11, 2023, when the first written notice of cancellation was received and to refund all payments made directly to Vivint from that date forward. **************** has no further obligation to Vivint.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on April 7, 2014. Vivint received a written notice of cancellation on October 11, 2023, and again on October 18, 2023. On December 4, 2023, *************** called Vivint regarding the status of his cancellation request. The account was submitted for cancellation. February 8, ****, **************** called Vivint about his cancellation as he was still being charged. **************** requested the payment method and autopay removed from his account. **************** also requested to be refunded for November 2023, December 2023, and January ****. The billing address was also updated on the account for the refund check to be sent to.
To resolve this matter, Vivint agrees to the resolution as stated above. **************** has no further obligation to Vivint. **************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 02/15/2024
Complaint: 21269920
I am rejecting this response because: there are hundreds of BBB pages with complaints identical to mine. Vivint needs to detail what practices and procedures it is implementing to end the predatory billing practices it utilizes. I have an inquiry to the ******* Attorney General content fraud division that has opened a case. I will consider this resolved only after my refunds are in hand and I get the results of the fraud investigations
Sincerely,
***************************Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 02/08/2024
Amount of money normally paid: $65.17
Service Provided: Home Security
Dispute: Draft of 4 unauthorized amounts ($223)
Have they tried to resolve the issue: NO - Speaking w/7 different people I was either transferred or hung up on
Account #: My Vivint app will not let me accessBusiness Response
Date: 02/12/2024
February 12, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *******
Vivint Account #: *******
Date of Agreement: September 23, 2022
To Whom It May Concern:
I have reviewed the information provided by Ms. ******* and appreciate the opportunity to respond.
In her complaint, Ms. ******* states that Vivint drafted four (4) unauthorized payments totaling $223.00 from her account. Ms. ******* desires a refund.
A Vivint representative has attempted to contact Ms. ******* via email in efforts to resolve this matter. Vivint has provided a copy of the Purchase and Service Agreement (“Agreement”) highlighting section 2.5 Payment Authorization.
Vivint’s records indicate that Ms. ******* signed a Purchase and Service Agreement on September 23, 2022. Section 2.5 “Payment Authorization” of the Agreement states “You authorize Vivint to make electronic fund transfers from your bank account or charges to your credit card, in the amounts listed as your monthly service fee, equipment charges, down payment, installation payments, installation fees, plus any applicable taxes and including all past due amounts”.
With the provided information Vivint has provided a copy of the Agreement highlighting section 2.5. Ms. ******* may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May of 2023, we sold and purchased homes.
We cancelled, Vivint service at our sold home and began Vivint service at our new home.
I have an email response from Vivint regarding the cancellation of service dated May 15, 2023, regarding services provided to our sold home.
We have received letters from two different debt collection agencies regarding monies owed to Vivint for services provided to our sold home, after the services were cancelled.
I have contacted Vivint on six occasions regarding this issue. I have been advised by Vivint that I am not responsible for the charges; however, the issue has not been resolved. I have been advised by Vivint team members that I would be contacted on three occasions and to date I have received no contacts.
I asked to speak to a supervisor and was advised that nobody was available; however, I would be called back on that date. No supervisor has called.
All Vivint team members have been professional and polite; however, nothing seems to be being done to remedy my problem.
Vivint's customer service regarding remedy of my issue and follow-up is abysmal.
I have written documentation of contacts made to Vivint: dates of phone calls, team member names, case numbers, and supposed actions taken. The documentation is too lengthy for this complaint section.
I would like this issue to be resolved, with written confirmation for my records.
I have attempted to contact Vivint by email in an effort to forward my complaints directly.
Unfortunately, I have not been able to locate an avenue to proceed and I find it fruitless to make any complaint by phone.
I appreciate any assistance that you can provide with this matter.Business Response
Date: 02/14/2024
February 14, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** *******
Vivint Account #: *******
Date of Agreement: May 23, 2023
To Whom It May Concern:
I have reviewed the information provided by Mr. **** ******* and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to Mr. ******* via phone in an effort to address and resolve the current issue. For any additional questions or concerns regarding this matter, Mr. ******* is encouraged to reach out directly to (******************* / ###-###-####).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While the security system and price is good, it should be illegal how they handle the cancellation process. After over an hour on the phone, talking to countless departments claiming they would help when they only wanted to upsell me, I finally was told I just needed to email a cancellation request to an email address. I sent that email on 12/1, never receiving more than an automated reply. It is now February, and they have continued charging me every month.
After calling them back, they claimed that the cancellation was just never finalized, but that they needed 5-7 business days to process it. They were not able to provide any confirmation number for the refund owed or cancellation processing.
Long story short, find another company to handle your security company.Business Response
Date: 02/14/2024
February 14, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** *********
Vivint Account #: *******
Date of Agreement: March 14, 2018
To Whom It May Concern:
I have reviewed the information provided
by Ms. ********* and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Ms. ********* and a resolution has been agreed upon. At this time, Vivint has
agreed to cancel the monitoring service effective December 4, 2023, when the
written notice of cancellation was received and refund all payments made directly
to Vivint from that date forward. Ms. ********* may contact Vivint’s
representative directly if she has any questions or concerns regarding this
matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My services are off. I called and was told that I owe $1000. I don&#**;t know how I owe that much because I only missed 1 payment. Every time I call they tell me I would have to pay $800 to restore services. I don&#**;t have $800 up front. I asked was there another way to to restore services and they hung up on me. *** asked to speak with a supervisor and no one call me backBusiness Response
Date: 02/16/2024
February 16, 2024
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 21266827
Complainant: ************************;
Vivint Account #: *******
Date of Agreement: 2/2/23
To Whom It May *********************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In her complaint, ************ states that her system has been turned off. She was told she owes $1000 and $800 is needed to restore service.
Vivint agrees to allow reinstatement with a prepaid payment plan. If reinstated, Vivint will give 3 free months of monitoring in a goodwill offer to help with the debt.
Vivints records indicate that ************ signed a Purchase and Services Agreement (Agreement) on 2/2/23 with an initial term of forty-two (42) months. Vivints records indicate that ************ made multiple payments that did not clear, causing a large balance on her account. *********************** records indicate that ************ made payment arrangements with a payment on 11/22/23 to keep the account open but the payment did not clear. Vivints records indicate that ************** account was transferred to an outside collection agency due to nonpayment.
A representative from Vivint has reached out to ************ in an effort to resolve this matter. Vivint has agreed to the above resolution and ************ may contact Vivints representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2018 I went into Best. Buy to buy a Ring camera and was talk into trying out Vivint. Vivint came out and set me up in March 2018. The cameras always seem to be offline. and when I would call they said it was my internet connection but when I called on my internet, I was told that I had the best internet out there and that should not be what's causing my cameras to be offline. I would try calling and wait on hold for hours at a time. And I would also try to message them and never got very far. I was able to reset the cameras and start from scratch a couple of times and then in May of ******************************************* That my system needed an updated chip. While he was here, he was telling us that our equipment was out of date and offered to get us new equipment and put full monitoring on our account at $40 a month. What they did NOT tell me was that they were opening a line of credit through citizens one and also charging me $23 a month. I called to figure this out and the guy told me there was nothing that he could do for me. The cameras constantly freeze. They don't alert when someone comes on to my property. My car has been broken into and bikes stolen out of my driveway and my cameras were not online. I'm tired of paying for services I am not being provided. Anytime I call they are absolutely rude. Keel me on hold, I hear screaming kids or laughing, goofing around going on in the call center. They are a awful company that I believe scams people. I want to cancel them and void anything they said I signed. I should be refunded for their crappy a** service but I would be happy with them paying $600 to pay off or waive the equipment charges, cancel my service and leave me alone!Business Response
Date: 02/14/2024
February 14, ****
Better Business Bureau of ****
**** *******************************************************************;
RE: Consumer Complaint Case #: 21264298
Complainant: *************************************
Vivint Account #: *******
Date of Agreement: March 14, 2018
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In her complaint, ********************** states that a Vivint field manager stopped by her home in May 2021, and told her that her equipment was outdated,offering her new equipment with full monitoring for $40 per month. ********************* states that she was not informed there would be an equipment line of credit opened with Citizens One for $23 a month. ********************** states she is having issues with her cameras constantly freezing and notifications. ********************* desires to have the monitoring service agreement cancelled and the remaining balance on the equipment waived.
A Vivint representative has reached out to ********************** to assist regarding this matter via email. After reviewing the account, ********************** agrees to forgive the remainder of the monitoring service agreement and equipment line of credit with Citizens One effective February 14, ****. ********************** has no further obligation to Vivint.
Vivints records show that ********************** signed a Purchase and Services Agreement (Agreement) on March 14, 2018. Vivints records also that ********************* signed a new Agreement on June 16, 2021, for a sixty (60) month term and ********************** participated in a Pre-Installation survey agreeing to the equipment line of credit with Citizens One. July 26, 2021, ********************** contacted Vivint asking about the equipment loan and if she had separated bills as she stated that she was not aware of this.
To resolve this matter, Vivint agreed to the resolution as stated above.********************** has no further obligation to Vivint. ********************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************
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