Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,352 total complaints in the last 3 years.
- 2,971 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/14/2024 I had a Vivint sales rep ******* come to my home. At the advice of my son, I decided to proceed with discussing a plan with them. This man was nothing more than a top-level deceiver and smooth talker. I am a 72-year-old man and I honestly can say I am not as witty as I used to be and missed all the signs But that is why these people should not be willing to take such advantage of the elderly. So basically After initially being presented with terms that had the equipment cost a little over 60 dollars and service be a little over 30 dollars the rep told me he was going to give me an amazing deal. He lowered the equipment cost to a little over 30 dollars. However, what I did not know is that he increased the cost of the service fee. After that he asked for my phone to see if I got everything and what I did not expect was for him to handle signing everything for me before I was able to read all the terms and see the amount had changed and I was paying more than expected and back to the amount I said was too high. By the time I got to it he was long gone. I called Vivint and spoke to a really nice guy (****) who was happy to help me and do all he could but even though I explained everything he said he had to speak to the sales rep. I explained to him that's the same as telling someone I need to confirm your story with your abuser and getting them all together in a room. Further he told me even though I said multiple times I did not sign that contract myself they have to go by the signed contract and of course when he spoke to the sales rep he said he told me the total would be 90 something dollars. I expected and agreed to a contract that was supposed to be no more than what I was currently paying with my other company. It is really disheartening that people are so willing to take advantage of the elderly. I want Vivint to do what is right and honor my lower rate for the duration of my contract. They have agreed to honor the lower amount for only 2 years.
Business Response
Date: 05/21/2024
May 21, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21717195
Complainant: ***************************
Vivint Account #: ********
Date of Agreement: May 14, 2024
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to scheduling a Smart Home Professional to remove the equipment. Once removed, Vivint will proceed with a full cancellation of the monitoring service agreement, a full refund to Fortiva for the line of credit, and a refund of all payments made directly to Vivint. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint has poor salesmanship. Its the complete rope-a-dope salesman approach. Vivint quoted me one amount during the purchasing of their product/services, only to be told that I would have to pay an additional $200 for what I originally requested during the sales process. They figure once the Installation tech is onsite the customers hand can be forced into paying for additional items that were originally supposed to be included in the first place. This company has placed my family in a bind as we would now need to go back to our old provider and turn those services back on. The problem is a tech would have to come out which can take weeks. I just wish Vivint was an honest company!!!Business Response
Date: 05/22/2024
5/21/2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 21715587
Complainant: ***********************************
Vivint Account #: ********
Date of Agreement: 5/16/2024
To Whom It May ***************** have reviewed the information provided by ************************ and appreciate the opportunity to respond.
In her complaint, ************************ explains that she was charged an extra fee of $196.13 which she did not agree to. *********************** requests a refund.
At this time, Vivint has agreed to refund $196.13 which will be received within 7-10 business days. ************************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel my account with Vivint since September 2023. I have called every month until February 14,2024. I have completed everything they have asked for. They have not cancelled this account and are continuing to take 22.14 per month from my account. Please help me get this account cancelled.
Also, I feel I'm owed a refund since September 2023 to today when they took another $22.14 from me.Business Response
Date: 05/21/2024
May 21, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** *****
Vivint Account #: *******
Date of Agreement: May 12, 2021
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** ***** and appreciate the opportunity to respond.
A legal representative from Vivint has reached out to Ms. ***** via phone to address and resolve the current issue. For any additional questions or concerns regarding this matter, Ms. ***** is encouraged to reach out directly to (******************* / ###-###-####).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint Incomplete installation, refusing to complete installation but billing me. I called approx 7 times, 5 times today & spent over 4 hours on the phone with them today, I am still on the phone as I type. I was told when ordering that the company would use my ADT equipment (including sensors), as the equipment was fairly new and expensive this was a plus for me. I paid the required fees and equipment fees for my cameras and a basic set up which I was told I had to purchase. Upon installation, the technician said he could not use any of my ADT equipment, he said to call and have them come back out with sensors to completed the installation. I called 5/6/24 and was told to give 3 dates which I am available, however no one called or showed up. I called again 5/11/24 and was told to call during business hours. I have no functioning sensors on my 3/5 ************ on any of my windows and they tell me they don't know when someone can come out, there is no one available for several weeks that I should just wait for someone to call me in the next several weeks. I told them to cancel the service, they said I have to send in a written request and that I will be prorated the billing charges, though my installation is not complete. I was then sent an email confirmation with a scheduled appt that was different than the appointment date that I was given over the phone, I called back to confirm and was told nothing was scheduled. I spent another hour on the phone and was given. I paid for my equipment upfront and the installation has never been completed but they're charging me. I was also told my cameras record 24/7 now I am reading reviews that say this is a lie as well. My home has been without proper security for nearly 2 weeks, Although my family dealing with a violent stalker who assaulted my daughter and is making death threats, yet Vivint has no urgency they are treating my incomplete installation as an "upgrade". this is unsafe and unethical.Business Response
Date: 05/20/2024
May 20, 2024
Better Business Bureau of ****
3703 W ************************************************************************;
RE: Consumer Complaint Case #: 21711491
Complainant: **********************
Vivint Account #: ********
Date of Agreement: May 4, 2024
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she was informed that Vivint would be able to use her ADT equipment, including sensors, to save cost.****************** states that upon installation she was informed that none of her ADT equipment could be used. ****************** states that she was asked to call in to have someone scheduled to install sensors. ****************** states that she has tried to have someone scheduled, however, has been informed there is no availability.****************** states that she paid for the equipment up front and the installation in incomplete. ****************** desires the installation completed and the additional equipment to be free of charge.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on May 4, 2024. On May 11, 2024, ****************** called regarding the incomplete installation, and it needs to be taken care of.On May 14, 2024, ****************** called about an appointment. A work order was opened and escalated for an earlier appointment. ****************** lives in an area where Smart Home Professional are limited. The earliest possible appointment available was for May 18, 2024. ****************** was provided with one free month of monitoring service. Vivints records show that on May 18, 2024, a Vivint Smart Home Professional was able to install twenty-four (24) door/window sensors and five (5) glass breaks sensors all at no additional cost.
A Vivint representative has attempted to reach ****************** to assist with this matter via email. After reviewing the account, *********************** records show that on May 18, 2024, a Vivint Smart Home Professional was able to install twenty-four (24) door/window sensors and five (5) glass breaks sensors all at no additional cost.
To resolve this matter, Vivint has agreed to the resolution as stated above. ****************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We sought to cancel our service, we have been a customer for 10 years, and now they are saying we owe them $900 for an upgrade they installed in 2022. We were aware of the upgrade, however we did not agree to extend our contract due to the software and panel upgrade. We want to simply end the service with no additional costs to us. They have been billing us $45.66 each month.Business Response
Date: 05/20/2024
May 20, 2024
Better Business Bureau of ****
3703 W **************************************************************
RE: Consumer Complaint Case #: 21710817
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: August 1, 2014
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to cancel with forgiveness the remainder of the monitoring service agreement effective May 20, 2024, with penalty. ************ may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have moved out of the address in question into a 1 bedroom apartment and no longer require this service. Upon trying to cancel the $45 a month fee to Vivint for the service I will no longer be using they informed me that I have to either finish paying off the outrageous price of the equipment which is a credit card they opened in my name which i have to pay off separately with the fee for the actual service, anyways. I have no choice but to pay this credit card off, because I was unaware they were opening it in my name to begin with because that was not how the door to door salesman explained it, but I should at least not be forced to pay them for the service I no longer use. The equipment does not even work properly and in order for them to come fix it that was even more fees and charges. All I want from this complaint is to no longer be charged the $45 monthly fee for a service I no longer use. They told me I could cancel at anytime upon signing up not that I can cancel at anytime if i pay first for the outrageous price of there faulty equipment. This is insane. Please hold them accountable.Business Response
Date: 05/20/2024
May 20, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 21710028
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: 8/1/20
To Whom It May *********************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
In his complaint, ****************** states that she moved and wants to cancel her service. She was told she had to pay off the contract or continue the service. She does not want to continue the service as it would be too costly.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on 8/1/20 with an initial term of sixty (60) months.
A representative from Vivint has reached out to ****************** in an effort to resolve this matter. Vivint agrees to cancel Ms. ******** Agreement and waive the early termination fee. She will have no further obligation to Vivint but would remain responsible for her Fortiva Line of Credit. If ****************** would like to keep her service, Vivint offers to send a free technician to resolve her equipment issues. ****************** may contact Vivints representative directly to discuss how she would like to proceed or if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep dissatisfaction with the service provided by Vivint Smart Home. I had the Vivint system installed on December 02, 2023, with a protection plan included, and it has been nothing but problematic since the day of installation.
The issues began immediately, with the glass break sensor failing and triggering alarms on both Dec 3rd and Dec 8th. Despite multiple attempts to rectify the situation, including visits from your technicians, the problems persist. On Dec 6th, there is video evidence showing the front door sensor completely failing, allowing access to the home multiple times while the system was armed, without any activation.
In response to these ongoing issues, Vivint has sent techs to my home repeatedly, yet none have been able to provide a permanent solution. Each time, I am required to take time out of my day to troubleshoot over the phone or via the app, despite having technical support insurance. This is not only time-consuming but also incredibly frustrating.
Furthermore, Vivint's cancellation policy is incredibly burdensome. While it states that service will be cancelled and a refund provided if the system doesn't work, I have been forced to jump through hoops to prove this. Despite having had six tech visits, I am still being told that I need another visit to qualify for cancellation. This inconsistency and lack of accountability on Vivint's part are unacceptable.
Most recently, a technician named Delaney visited my home, only to find the system unresponsive upon arrival. This is just another example of the ongoing issues that have plagued my experience with Vivint.
I have recorded phone calls of representatives promising resolution and even walking me through the cancellation process, only to be met with further delays and excuses. It is clear that Vivint's priority is not customer satisfaction but rather prolonging the cancellation process to avoid fulfilling their obligations.
There is so much more that can be typedBusiness Response
Date: 05/20/2024
May 20, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ******
Vivint Account #: ********
Date of Agreement: December 2, 2023
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
In her complaint, Mr. ****** states that he has had constant issues since the installation. He states his equipment is falling off the walls and causing false alarms. He states several technicians have come to his home with no resolution. Mr. ****** desires cancellation and a refund.
Vivint’s records indicate that Mr. ****** signed a Purchase and Service Agreement (“Agreement”) on December 2, 2023. On December 3, 2023, Mr. ****** reported issues with the camera spotlight, a technician appointment was scheduled. On December 28, 2024, Mr. ****** reported camera issues and did troubleshooting on the equipment. On April 25, 2024, Mr. ****** reported more issues with the phone app and his cameras. May 13, 2024, Vivint received a written request for cancellation of the Vivint Agreement.
A Vivint representative has attempted to contact Mr. ****** via email in efforts to resolve this matter. Vivint offers removal of the installed Vivint equipment along with cancellation of the remaining Vivint Agreement and equipment lined of credit without further penalty to Mr. ******.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 9th we called Vivint to settle some business. During the call we also asked that they stop calling as their calls and emails had become a real nuisance. And it was our understanding that when a consumer asks a company not to call, the company must honor the request not to call. Also, we were told that a note had been placed on the file to stop all contact. However a few days later the incessant calls and email continued.Business Response
Date: 05/21/2024
May 21, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** ******
Vivint Account #: *******
Date of Agreement: 11/30/19
To Whom It May Concern:
I have reviewed the information provided by Mr. **** ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******, and a resolution has been agreed upon. At this time, Vivint has agreed to add Mr. ******’s phone numbers to the billing “No Contact" list. Mr. ****** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:05/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a salesman named ***************** come to my house, selling a security system. He was extremely pushy and when I said I wanted to talk it over with my husband first, he said he would not be able to honor this unbelievable deal he was giving me, unless I installed it right away because they just happened to have a technician down the street finishing up at another house and only had time right then to put mine in. He said I didnt need to talk to my husband first because they would give me 30 days to try it out and if we both didnt love it, they would just come take it out and it wouldnt cost me a thing. I asked him 3 times to make sure I could change my mind and he said absolutely. He kept saying it wouldnt cost me a thing just to try it. Now, 10 days later, the camera isnt working and after checking into the company I have found all these complaints about them and I dont want their product. So I called and said I would like to cancel and have them come get the equipment and I was told they dont give refunds. I told him my sales rep assured me I could try it and change my mind, so they put me on hold and said they would call my ********** came back to the phone after a few minutes and said they spoke to my rep and my rep told him that I must have misunderstood and that he never said I had a 30 day window to change my mind. Which is a complete lie. I now have a loan out for $2,500 for products I do not want.Business Response
Date: 05/20/2024
May 20, 2024
Better Business Bureau of Utah
3703 W 6200 S
**************, **** 84129
RE: Consumer Complaint Case #: 21706319
Complainant: ********* ********
Vivint Account #: ********
Date of Agreement: 5/3/24
To Whom It May *********************** have reviewed the information provided by Ms. ********* ******** and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************, and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ********* Agreement and loan once the equipment is removed from her home. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I owned a home in Kearney NE, I bought vivint equipment and a five year subscription with vivint to provide services associated with the equipment. I moved to a different state and sold my house in March of 2022 and I no longer needed the equipment. I left it for the new homeowners and tried to end the subscription but was told the new homeowners could take it over. It was my understanding that the new homeowners took over the subscription but I continue to get charged the subscription. When I signed the agreement I had no idea that I would have to keep paying the subscription even after vivint was no longer providing any service at all associated with the subscription. This is very sleazy business practice at best and I question whether it is even lawful. I would like the charges to end and I’d like to be refunded for the charges that have accrued since I moved (approximately $1200.00Business Response
Date: 05/20/2024
May 20, 2024
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: December 11, 2020
To Whom It May Concern:
I have reviewed the information provided
by Mr. ***** and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Mr. ***** and a resolution has been agreed upon. At this time, Vivint has
agreed to cancel the monitoring service effective June 21, 2022, when the new
homeowner started service. Vivint also agrees to refund all payments made directly
to Vivint from that date forward. Mr. ***** may contact Vivint’s representative
directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.