Business Profile

Security Systems

Vivint Smart Home

Headquarters

Complaints

This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

8,368 total complaints in the last 3 years.
2,964 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had this security that I feel was set up for the thieves its been about 3 yrs. I have had thieves in my newly first time buyer home so many times I cant count the times. I got the keypad door locks which activates with your digital password. In the first 2 1/2yrs I had about different technicians in my home. Each time they asked me for my phone cause they got to do something technical as if they couldnt tell me what to do being its my personal phone. Theres NEVER nothing on camera to show you who the thieves are. How could they know my password when Im the only one that lives in my home and its not written down nowhere. They have stolen everything but the kitchen sink besides cracking the pipe underneath it. When I discovered it the bottom of my country style sink was rusted out! They went room to room and stole my things it had to be a crew of them thieves! Id find out only when I look for something and its gone, which makes you look further for other things. Theyve gotten thousands of dollars worth of merchandise Id say the same amount as this poor security system. I was overcharged for the pad on the wall too $1500 when a friend of mines paid $700. Since I fault there techs Im told they would not send another to my home. I would have to hire a electrician! There billing me for a camera thats not working. I cant get a password to try there weak apps again. There customer service makes you want to explode hearing the same lies from there screen. Ive tried 2 yrs ago to cancel out. Im told I got to pay $600 to cancel. Ive lost thousands and now I got to pay to move forward without the heartache. I want out of this nightmare. The Police have been here so many times they hardly bother. The thieves I feel share apps with having your phone you know not what theyre doing. I really feel like this is something the *********************** needs to know. They scammed me into signing the contract. I need a resolution ASAP
Business Response
Date: 08/07/2024

8/7/2024

Better Business Bureau of ****
*************
**************************

RE:    Consumer Complaint Case #: 22080228
           Complainant: ***************************
           Vivint Account #: *******
           Date of Agreement: 12/2/2021

To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.

A resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. ******** account. ****************** has no further obligation to Vivint. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.

If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,

Vivint Legal
Initial Complaint
Date:08/01/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 29th I had a sales rep sell me home security equipment and told me to try it out for 30 days and if I didn't want it I'd get my money back and they would remove it with out me paying for the cancelation fees I tried to cancel it on July 4th for a few reasons, both me and my wife were not happy with the equipment. I have tried calling to cancel multiple times however the sales rep did not send documents stating my 30 day guarantee to the company so I was outside their normal 3 day trial and no one including myself has been able to reach this sales rep to verify this I formation.
Business Response
Date: 08/07/2024
August 7, 2024

Better Business Bureau of Utah
3703 W 6200 S
*******************************;

RE:
Consumer Complaint Case #: 22079546
Complainant:   *********************************
Vivint Account #: ********
Date of Agreement: 6/29/24

To Whom It May *********************** have reviewed the information provided by ************************************* and appreciate the opportunity to respond.

A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. ******** Agreement and loan once the equipment has been removed from his home. ****************** may contact Vivints representative directly to schedule the equipment removal appointment or if he had any questions or concerns regarding this matter.

If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,
Vivint Legal
Initial Complaint
Date:08/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this system and immediately let them know it was not what I wanted and it wasnt doing what I wanted. They had me get a loan to pay for the equipment and then wanted to charge me monthly to have access to my equipment. I am still paying for equipment I cannot even use. I have offered to send it back to them, for them to pick up and yet nothing. I also have a loan for $3000.00 I am paying back for equipment I dont use !
Business Response
Date: 08/08/2024
August 7, 2024

Better Business Bureau of Utah
3703 W 6200 S
*******************************;

RE:
Consumer Complaint Case #: 22079312
Complainant:  ****** Monday
Vivint Account #: *******
Date of Agreement: 10/10/22

To Whom It May *********************** have reviewed the information provided by Ms. ****** Monday and appreciate the opportunity to respond.

In her complaint, Ms. Monday states that

Vivints records indicate that Ms. Monday signed a Purchase and Services Agreement (Agreement) on 10/10/22 with an initial term of sixty (60) months. Vivint's records indicate that Ms. Monday requested to downgrade her equipment on 11/28/22 but it was past the 30-day period that the financer will allow changes to the loan. Vivints records indicate that Ms. Monday posted a complaint on social media on 11/30/22. In response, a technician went to her home on 12/1/22 and the issues were resolved. Also in response to the social media post, a representative with the Executive Team reached out to Ms. Monday 12/1/22. Ms. Monday answered and said there was a technician present and requested a the following day. Vivints records indicate that the representative called Ms. Monday 12/2, 12/5, 12/6 and 12/11/22 leaving a voice mail and sending an email each day before closing the case due to no contact on 12/11/220. Vivints records indicate that Ms. Monday purchased an indoor camera on 12/14/23. Vivints records indicate that Ms. Monday called on 7/21/23 and requested to cancel due to the price. Offers were made and declined and cancellation information was given. Vivints records indicate that Ms. Monday stopped paying her Vivint bill on 6/12/23 and her account was cancelled and transferred to an outside collection agency due to nonpayment on 10/27/23.

A representative from Vivint has reached out to Ms. Monday in an effort to resolve this matter. Vivint agrees to remove Ms. Mondays account from the collection agency. Ms. Monday remains responsible for her equipment loan but has no further obligation to Vivint. Ms. Monday may contact Vivints representative directly if she has any further questions or concerns.

If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,
Vivint Legal
Initial Complaint
Date:08/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out before a few weeks ago. I was very misled about a security system through Vivint. When the system did not work. It was installed by *** badge #*******. After less than 2 weeks I cancelled the service and the said they would send an uninstalled between 12-4 pm on 7/29,then 7/30/,then 7/31. They never showed up, I contacted Vivint and was told they would release the $4000 as soon as equipment is returned. Today I found out they had transferred my $4000 out of the credit line to Vivint on the date I opened the line of credit. I am out $4000.00 and and they have warned me not to send the equipment back because if there is any damage I will have to pay for it. I have never been so stupid and am humiliated that this happened to me. They also have my social security number. I have no contract no billing informatio
Business Response
Date: 08/09/2024
August 8, 2024

Better Business Bureau of Utah
3703 W 6200 S
*******************************;

RE:    Consumer Complaint Case #: 22074049
Complainant:   ***********************
Vivint Account #: *******
Date of Agreement: 7/19/24

To Whom It May *********************** have reviewed the information provided by Ms. *********************** and appreciate the opportunity to respond.

A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel ************** Agreement and loan. ************** has no further obligation to Vivint and may contact Vivints representative directly with any questions or concerns regarding this matter.

If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,
Vivint Legal
Initial Complaint
Date:08/01/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
WE HAD A CONTRACT WITH VIVINT WHEN WE SOLD OUR HOME WE LEFT OUR EQUIPMENT AND LEFT THE INFORMATION FOR THE NEW HOMEOWNER TO SIGN UP THEY CALLED AND INSTEAD OF TAKING OVER OUR CONTRACT THEY SIGNED THEM UP UNDER THEIR OWN NEW CONTRACT I HAVE HEARD THIS IS A COMMON PRACTICE FOR VIVINT. SO THEY HAVE BEEN COLLECTING MONEY FROM MYSELF AND THE NEW HOMEOWNER FOR THE SAME SERVICE LOCATION. I WOULD LIKE MY MONEY REFUNDED OR PUT TOWARDS THE EQUIPMENT AND MY CONTRACT CANCLED THIS HAS BEEN GOING ON FOR 2 YRS.
Business Response
Date: 08/08/2024
8/8/2024

Better Business Bureau of ****
3703 W 6200 S
**************************

RE:    Consumer Complaint Case #: 22076972
           Complainant: ***********************
           Vivint Account #: *******
           Date of Agreement: 5/15/2021

To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.

A resolution has been agreed upon. At this time, Vivint has agreed to cancel the account backdated to November 15, 2022.************** will receive a refund of payments made since November 15, 2022. ************* has no further obligation to Vivint. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.

If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,

Vivint Legal
Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/01/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The cameras I purchased have been paid off. Home has been sold along with the cameras. Vivint has refused to cancel my account and is still charging me monthly.
Business Response
Date: 08/08/2024

8/8/2024

Better Business Bureau of ****
3703 W 6200 S
**************************

RE:    Consumer Complaint Case #: 22076206
           Complainant: *************************
           Vivint Account #: *******
           Date of Agreement: 5/31/2022

To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.

A resolution has been agreed upon. Ms. ******** account was cancelled on August 1, 2024. A refund of $45.56 was issued on August 7, 2024. ****************** has no further obligation to Vivint. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.

If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,

Vivint Legal
Customer Answer
Date: 08/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a payment today as requested by the customer care representative to gain access to my Vivint account. At around ****** today I lost access to my account, cameras and ********************** system.
Business Response
Date: 08/07/2024
August 7, 2024

Better Business Bureau of ****
3703 W 6200 S
**************************

RE: Consumer Complaint Case #: 22075677
Complainant: E *****
Vivint Account #: N/A
Date of Agreement: N/A

To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.

In the complaint, ***** explains that a payment was made on their Vivint account to gain access. However, access was lost at 10:45pm.

Unfortunately, I am unable to find the Vivint account in question with the information given by *****. Vivint advises ***** to respond with the address of the premises where the alarm system is, or the name of the account holder, for further review.

If you have further questions or concerns regarding this response, please respond to either our mailing address: ******************************************************************************** fax number: **************, attention Department 160 Legal.

Sincerely,

Vivint Legal
Initial Complaint
Date:07/31/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A sales rep from Vivint came by. I felt pressured to purchase the security system, so much so that I told him several times I did not really need it. He told me I could try it out for 60 days and cancel if I didn't like it. He had someone come over within 2 hours and install the equipment. Within a week of using the system, I realized it was not for me. I verbally told my sales rep I didn't want it and asked for the equipment to be removed. He ignored my request and changed the subject. This happened several times. I even texted him and asked for the equipment to be removed. He did not respond. He assured me, at the time of purchase, to contact him if I ever needed help with the equipment or the service. He said he would answer me more quickly than the direct number. After I told him to come remove the equipment, I never heard from him again. Also, I never received an actual paper copy of our contract, which I thought was odd. I feel that my requests for cancellation/removaI was ignored so that my "free" 2 months would pass and I'd be stuck paying for something I didn't want. When I call Vivant, they will not honor my request for cancelation. They tell me I didn't submit a cancelation within the allotted time frame and there's nothing they can do for me. I think this is shady business practice. If I would have had a copy of the contract I could have read the cancelation policy and this wouldn't be happening.Please help me get out of this contract. I don't want or need this system, and I'm not going to pay for it and I don't feel like I should have to.Thank you for listening.
Business Response
Date: 08/06/2024
8/6/2024

Better Business Bureau of ****
3703 W 6200 S
**************************

RE:    Consumer Complaint Case #: 22074287
           Complainant: ********************
           Account number: ********
           Date of Agreement: 5/4/2024

To Whom It May ***************** have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.

In her complaint, Ms. ***** explains her sales representative gave her sixty (60) days to try out the system; however,the sales representative was non-responsive when she contacted them to cancel.Ms. ***** is requesting cancellation and a refund.

Vivints records show Ms. ***** signed a System Purchase and Services Agreement (Agreement) on May 4, 2024. Ms. *****s signed Agreement states she has three (3) business days from the date of the Agreement,to cancel the Agreement. Vivints records show Ms. ***** did not contact Vivints ************************ to cancel the Agreement until July of 2024.

Despite this information, Vivint is willing to cancel and refund Ms. *****s account upon receipt of the equipment.A representative has contacted Ms. ***** via email to schedule a system removal appointment.

If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,

Vivint Legal
Customer Answer
Date: 08/16/2024

Complaint: 22074287

I am rejecting this response because:
I just now saw your message. That would be wonderful if they took the equipment back and gave me a refund. What do I need to do next? Please do not mark this complaint as closed.
********************

Sincerely,

********************
Business Response
Date: 08/20/2024

8/20/2024

Better Business Bureau of ****
3703 W 6200 S
**************************

RE:    Consumer Complaint Case #: 22074287
           Complainant: ********************
           Account number: ********
           Date of Agreement: 5/4/2024

To Whom It May Concern:

I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.

On August 6, 2024, a representative has contacted Ms. ***** via email to schedule a system removal appointment. Ms. ***** should contact the representative to schedule an appointment.

If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,

Vivint Legal
Customer Answer
Date: 08/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Customer Answer
Date: 08/30/2024

Complaint: 22074287

I am rejecting this response because:
I accepted their offer of them giving me a full refund when they receive their equipment. But I never received a call from them on how to return the equipment.
Sincerely,

********************
Business Response
Date: 09/04/2024
9/4/2024

Better Business Bureau of ****
3703 W 6200 S
**************************

RE:    Consumer Complaint Case #: 22074287
           Complainant: ********************
           Account number: ********
           Date of Agreement: 5/4/2024

To Whom It May Concern:

I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.

Vivint has scheduled the removal for September 5th from 4 pm-8 pm. Ms. *****s account and line of credit will be forgiven and fully refunded.

If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal, or email at *******************************

Sincerely,

Vivint Legal

Customer Answer
Date: 09/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vivint kept charging us for equipment we didn't own. We had them install equipment at our residence and they kept charging us for an installation and equipment we didn't possesses. We called and spoke to manager after manager and no one resolved our issue. We asked them to come and take their stuff back and they refused. Now it's affecting my wife's credit because we financed it and they are charging us for it.
Business Response
Date: 08/06/2024
August 6, 2024

Better Business Bureau of ****
3703 W 6200 S
**************************

RE: Consumer Complaint Case #: 22074209
Complainant: *************************;
Vivint Account #: *******
Date of Agreement: July 19, 2019

To Whom It May ***************** have reviewed the information provided by Mr. ************************* and appreciate the opportunity to respond.

At this time, Ms. ***************************** must work with the outside collections agency to settle the balance of her account.

*********************** records show that ************** signed a Purchase and Services Agreement upon installation of her Vivint system with an initial term of sixty (60) months. This shows a monthly services fee of $54.99, and total equipment fee of $2,672.16, plus applicable taxes. Vivints record indicates that on December 21, 2022, ************** had a system upgrade with a line of credit of $3,000.00 that was financed.

Vivints records further show that ************** stopped making her monthly payments after December 24, 2022. As such, the account was cancelled for non-payment on May 30, 2023, and was transferred to an outside collection agency.

Vivint agrees to the above resolution. For any additional questions or concerns regarding this matter, ************** is encouraged to reach out directly to ********************************** / ************).

If you have further questions or concerns regarding this response, please respond to either our mailing address: **********************************************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,

Vivint Legal
Initial Complaint
Date:07/31/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sales agent sold me a security package, on 07/12/2024, he promised me that I had a free month trial and that I could cancel whenever I wanted, he opened a credit card for me to pay for a service and when I realize what happened I call them for cancel my contract, they said that in order to cancel I have to pay a fee of 2000 dollars for the service because only the sales agent approved the free trial of the service for 5 days. Neither the sales agent nor his supervisor want to talk to me about the scam.
Business Response
Date: 08/06/2024
August 6, 2024

Better Business Bureau of ****
3703 W 6200 S
**************************

RE:    Consumer Complaint Case #: 22072896
           Complainant: ************************* ******
           Vivint Account #: ********
           Date of Agreement: July 12, 2024

To Whom It May ***************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.

A Vivint representative has reached out to *************************** and a resolution has been agreed upon. At this time, Vivint has agreed to lower the monthly monitoring service fees by $20 for the remainder of the monitoring service agreement. *************************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.

If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.

Sincerely,

Vivint Legal
Customer Answer
Date: 08/12/2024

Complaint: 22072896

I am rejecting this response because:

On 07/12/2024 a Vivint sales agent came to our house to talk about VIVINT service, we use Blink and he mentioned to us that we could try Vivint for a month to see how the service that offered 24-hour monitoring and the quality of the cameras worked. Because of so much insistence, we decided to try the assumption Free trial month with no cancellation fee, sold us the camera package, we were never informed that it was going to be through a line of credit, and he even offered us verbal cancellation at any time and that we could remove or include any equipment that we did not want going forward. The guy was so confident that we didn't even review everything he was pointing out on his tablet, nor the documents they later sent us via email, and we found out when we called customer service 7 days later, that everything that this agent offered us verbally is a lie, he applied for a line of credit through Fortiva for 60-month term without any information to us, also he only gave us 5 days for cancellation, this means that I have to pay a fee for that reason and even with this fee I still have the credit line open or contact the same sale agent for an especial exception for a free month; that what this guy promised to us. So sad that the only one who can give trial permission for a free month is the same person who scammed me, how ironic right?

I feel cheated, and very dissatisfied. I inform you that Vivint sales agents tell lies to sell their company's packages and then let the customer manage as best they can, that's how I feel right now.
After the complaint with BBB, they contacted me and offered me $20 credit to my account, not either the cancelation of the service in its entirety, which I have been trying to do since July 19, 2024, and I have no response, supposedly because it only gave me 5 days trial, not even 7 days. What a big fraud this company whose sales representatives do anything to sell their cameras to customers and the customer service does nothing to defend its clients.
It is a shame that in the middle of 2024, we have to deal with these types of situations.

Sincerely,

*********************** ******

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Vivint Smart Home is BBB Accredited.