Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I opened Marcus account *****, I have transferred over $13,000 into it from my *** account. On 6/12/2024 I tried to transfer $8,000 out from my Marcus account to the *** account and ******************** rejected my transaction. I called Marcus on 6/13 to ask the reason. In the phone, their agent first verified my identify by checking my full name, DOB, SSN last 4 and secret word and I all answered them correctly. Then the call got transferred to an account specialist. He told me the account was locked because using their own internal verification procedure. They keep saying that they cannot authenticate me because of the phone number. I only have one phone number and I used that to create the Marcus account. This is the only phone number in the Marcus system, but they say that they cannot authenticate me with that phone number. It's completely unreasonable, because I give all of my information to them. I called Marcus 6 times, they always give the same answer. What Marcus is doing is deliberately withholding my money, which is completely ILLEGAL.

  Business Response

  Date: 06/21/2024

  BBB Response Qiu
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 14, 2024. The Bank appreciates the opportunity to address the concerns raised by ************************* (the Customer) related to accessing funds in their ************** Account (OSA).
  On June 10, 2024, the Customer initiated two outgoing transfers requests from their OSA to a linked account. During the transfer processing review, the Bank identified security concerns regarding the transfers and attempted unsuccessfully to contact the Customer. Consequently, the Bank declined the transfers and restricted the **** On June 13, 2024, the Customer contacted the Bank regarding their OSA access; however, the Bank could not successfully authenticate the Customer and the security concerns remained. After further review, on June 14,2024, the Bank removed the restrictions from the **** Later that same day, the Customer contacted the Bank requesting to close their OSA which the Bank successfully processed the same day.
  Based on the above details, the Bank kindly request this complaint to be closed.
  
  

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/14/2024 I was unable to access my online account due to your account is temporarily locked error - for unknown reasons. I contacted Marcus **************** rep), and they said they couldnt authenticate my identity since my cell phone is not eligible for OTP. I dont have issues with OTP with this phone number with any other banks of services. They said they will need 5-7 business days to research to get back to me. Unclear how long it would actually take to resolve this issue.Desired Outcome: I need access to my bank account to access my funds (e.g. pay mortgage, bills, etc) within 1 day.

  Business Response

  Date: 06/21/2024

  BBB Response Chow
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 14, 2024. The Bank appreciates the opportunity to address the concerns raised by ********************* (the Customer) related to accessing their ************** Account (OSA).
  On June 13, 2024, the Bank conducted an account maintenance review and identified security concerns regarding the transactions from the Customers OSA and restricted the account. On June 14, 2024, the Customer contacted the Bank regarding their OSA access; however, Bank specialists did not appropriately assist in authenticating the Customer. Later that same day, the Customer contacted the Bank again and a Bank specialist resolved the security concerns by authenticating the Customer. Subsequently, the Bank restored the Customers online banking access.
  Based on the above details, the Bank kindly requests this complaint to be closed.
  

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21849793
  
  I am rejecting this response because:
  

  The problem is that Marcus is unable to send OTP authentication to my primary cell phone ************. Marcus claim it's an inactive number, but that is not true. I've contacted my carrier and confirm the phone number is active. I am also able to receive OTP from other banks and institutions. There appears to be a system issue with Marcus. Please address this. In the meanwhile, I have to use alternative numbers on Marcus (e.g. my parents phone), which is very inconvenient - and also less secure. I would like to have my cell ending with 1030 as my primary.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/01/2024

  BBB Response Chow
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 24, 2024. The Bank appreciates the opportunity to address the concerns raised by ********************* (the Customer) related to accessing their ************** Account (OSA).
  Per the Banks previous response, on June 14, 2024, the Customer contacted the Bank regarding their OSA access and a Bank specialist resolved the security concerns by authenticating the Customer. Subsequently, the Bank restored the Customers online banking access. Additionally, the Bank confirms that the Customers primary phone number on file may be used for authentication purposes.
  Based on the above details, the Bank kindly requests this complaint to be closed.
  

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21849793
  
  I am rejecting this response because: Marcus have not resolved the issue of using the primary phone of my choice (ending with 1030) to authenticate with security. I am forced to use an alternative number on file, with a phone that I have limited access to.
  

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent accounts opened in my name and running into nothing but barriers to closing accounts.

  Business Response

  Date: 06/17/2024

  BBB Response ***************************
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 10, 2024. The Bank appreciates the opportunity to address the concerns raised by ****************************************** (the Consumer) related to the unauthorized opening of ************** Accounts (OSA).
  On December 31, 2023 and January 26, 2024, an individual opened OSAs with the Consumers information. On March 1, 2024, the Bank conducted an account maintenance review, identified security concerns regarding the Customers identity, and restricted the accounts.
  On June *******, the Consumer contacted the Bank with concerns relating to the OSAs and informed the Bank that the accounts were opened without authorization.Subsequently, a Bank specialist opened an investigation into the Customers concerns. On June 13, 2024, the Bank completed its investigation and closed the unauthorized OSAs.
  Based on the above details, the Bank kindly requests this complaint to be closed[GOM[1] .
  
   [GOM[1]Forced account closure letter has not been mailed out yet, expected completion-06/17/2024. Case has been expedited.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus by Goldman Sachs claims they cannot verify me because they cant send me a text to give me a OTP. I have two phones with two numbers that work just fine and are fully functional. Ive made no changes other than an email and added a number that they could call or verify me with. Once I told them that I had issues with fraud going on in my bank and other areas they locked my out of my account and refused to give me any money. They say they cant verify me at this point I have filed complaints with all the proper authorities, and I called them daily because Im running out of money and I need to pay my bills , I filed the identity theft with the proper government authorities. As well as a police department I should be able to get some money out that I gave to them in a savings so I can continue to eat and pay my bills and they keep saying the same things that lead to, nowhere. I wish somebody could help.

  Business Response

  Date: 06/14/2024

  BBB Response *****
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau Complaint Portal on June 8, 2024. The Bank appreciates the opportunity to address the concerns raised by ************************* (the Customer) related to accessing their ************** Account (***).
  On May 19, 2024, the Customer contacted the Bank with concerns related to the security of their *** and informed the Bank specialist that they wanted to restrict the account for their own protection. Subsequently, a Bank specialist restricted the *** as requested. Between May 22, 2024, and June 11, 2024, the Customer contacted the Bank regarding their account access, but the Bank identified security concerns regarding the account. Unfortunately, due to inadvertent errors, the Customer experienced a delay in regaining access to their account.
  On June 12, 2024, the Bank contacted the Customer and a Bank Specialist assisted with resolving the security concerns by verifying the Customers identity. Subsequently, the Bank specialist restored the Customers online banking access.
  On June 14, 2024, the Customer contacted the Bank requesting to close their ***. A Bank specialist assisted the Customer with account closure by transferring the funds to a linked account.
  Based on the above details, the Bank kindly requests this complaint to be closed. 

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3/23 I opened a joint savings account with my mother as the primary holder at Marcus by Goldman Sachs, online. February we tried to transfer funds from this Marcus joint acct into the savings account from which the funds originated; it was denied. I called & was told they would only speak with the primary ********** explained that the joint owner (myself) has power of attorney (***) for the primary holder. They said that I needed to send them a notarized copy of the *** and that they wouldn't accept a notary from another country. I explained that I was out of country & returning to the ** in April/May & would get the notarized *** to them at that time. 5/7/24 I sent it to them certified mail, overnight, & they received & signed for it on 5/10/24. On 5/5/24, Marcus sent me an email that the account had been closed; I had not received a warning via email or to the address on file. I've been receiving statements each month at the mailing address but nothing about any concerns. On 5/7/24 I spoke with a Marcus rep who said that the account had been closed & that the account funds were sent to California's Unclaimed Property (CA UP). They wouldn't say anything else because they said they could only speak to my mother as the primary account holder. On 5/21/24 I called Marcus again, now that they had the ***, to find out what happened with the account & how the money could be retrieved. I was told that while the *** had been received no one could talk to us about it, it hadn't been processed. The representative put in a request to have the **************** expedited that day. I was told I'd be contacted once someone could speak with me. No one has contacted me as of today, 6/6/24. On 6/5/24 I contacted CA UP and was told that CA law states that an account must be abandoned for 3 yrs before funds can be sent to them & that banks are not allowed to send money to them in May. CA UP does not have the money and will not receive the property in this illegal manner.

  Business Response

  Date: 06/14/2024

  BBB Response ******
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 7, 2024. The Bank appreciates the opportunity to address the concerns raised by *********************** (the Customer) related to accessing funds in a jointly owned ************** Account (OSA) On November 3, 2023, the Bank conducted an account maintenance review of the **** identified security concerns and restricted the account.
  Between February 12, 2024, and February 16, 2024, the Customer contacted the Bank regarding their account access, but the security concerns remained. Due to the ongoing security concerns, the Bank made a business decision to close the **** On May 7, 2024, the Customer contacted the Bank regarding the closure of their OSA; however, a Bank specialist inadvertently misinformed the Customer of the location of their funds. After further review of the **** on June 14, 2024, the Bank resolved security concerns by conducting a three-way call with the Customer and external institution to verify the ownership of the external accounts. Currently, the Bank is in the process of re-opening the ****
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus locked my savings account with no rational reason. I have more than 500k US dollars in the account and would like to get this resolved as soon as possible. As of now I cannot make any transfers or even log in to my account. I have been using the same information on file without changing anything and now they say they cannot verify my identity. My latest transaction was two weeks ago, I transferred 50k US dollar into the Marcus account, and there was no problem transferring in. The last withdrawal was a month ago, and it was successful. I have not changed any information on file during this time, also did not receive any alert regarding my withdrawal or deposit. Just when I tried to transfer a couple thousand dollar out two days ago, they locked my account. I've been constantly calling their customer service these days but my problem isn't getting resolved. They said someone is going to call me but I did not receive any call. I am wondering where they put my money or if they are using my money for unlegal purposes.

  Business Response

  Date: 06/13/2024

  BBB Response *****
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 6, 2024. The Bank appreciates the opportunity to address the concerns raised by *************************** (the Customer) related to accessing their ************** Account (OSA).
  On May 15, 2024, the Bank conducted an account maintenance review and identified security concerns regarding the account. Subsequently, the Bank attempted unsuccessfully to contact the Customer and restricted the account until security concerns could be resolved.
  On June 5, 2024 and June 6, 2024, the Customer contacted the Bank regarding their account access; however, the Bank could not successfully authenticate the Customer and the security concerns remained. On June 10, 2024, the Bank contacted the Customer to address the security concerns and a Bank specialist assisted with resolving the security concerns by authenticating the Customers identity. Subsequently, the Bank specialist restored the Customers online banking access.
  Based on the above details, the Bank kindly request this complaint be closed. 

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a reward credit card with Goldman Sachs Bank. My balance for Reward is ******. I had repairs on my vehicle at Heritage Chevrolet in late April, 2024 and requested to use reward to pay bill. Heritage applied credit for Goldman Sachs to use Reward as payment. This later appeared on my credit card statement as a charge and no Reward was used. I contacted Goldman Sachs on or about May, 2024 and requested ****** to be applied to my credit card account. Then I decided to call and see if matter had been resolved. I was told that there was no credit for the ****** shown or applied to my account. I was forwarded to the ***************** and the person there stated it was processed on May 24, 2024. She stated that she was going to attempt to assist me but there seemed to be some type of friction between what she was doing and the first individual who was still on the line and was asked by her to recheck as the payment showed processed on her end. The first person who had forwarded me to the ***************** stated she could not remain on the phone as it was against policy. The ************ provided a Case No. but I did not feel things would be handled properly. The Rewards can be used for service issues, purchases or a statement credit. I have used them in the past for repairs but this time wanted a statement credit as I had a recent repair that was almost the same amount as the total of my Reward account.

  Business Response

  Date: 06/12/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to GM Card via the Better Business Bureau (BBB) Complaint Portal on June 6, 2024. The Bank appreciates the opportunity to address the concerns raised by ******************************* (the Customer) related to a GM Card rewards redemption.
  The Bank conducted an investigation and confirmed an inadvertent processing error occurred. The Bank reached out to the My GM Rewards Team on the Customers behalf on June 7, 2024, and confirmed the Customer requested a statement credit rewards redemption in the amount of $341.16 on May 25, 2024. Due to the processing error, the statement credit did not apply to the Customers account. The Bank confirmed the credit of $341.16 has been applied to the Customers account on June 10, 2024. The Bank regrets the frustrations the Customer experienced.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a savings account with ****************************************************************** earlier this year and added money to this account, approximately $10 and a day after I added the money my account was randomly closed without notice. I received a letter in the mail this past April stating that my account has been officially closed and that I should get a check in the mail for my remaining fund but that never happened. As of this moment I still have not gotten my money that was left in this account that THEY decided to randomly close, even after speaking to multiple reps over the past 4 months, this is still unresolved and I'm constantly being told the same lie from reps over the phone that they will escalate this but nothing ever happens.

  Business Response

  Date: 06/12/2024

  BBB Response Almahtar
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 5, 2024. The Bank appreciates the opportunity to address the concerns raised by *************************** (the Customer) related to the closure of their ************** Account (***).
  On March 4, 2024, the Bank conducted an account maintenance review, identified security concerns related to the Customers identity, and restricted the *** until the security concerns could be resolved. After further review, on April 23, 2024,the Bank made a business decision to close the ***. Due to an inadvertent error, there was a delay in sending the funds to the Customer.
  On May 6, 2024, the Customer contacted the Bank regarding the closed ***. The Bank specialist cleared prior security concerns utilizing alternative methods and assisted the Customer with re-opening the ***. The following day, the Bank re-opened the Customers *** and posted funds back to the *** with appropriate interest.
  On May 13, 2024, the Bank identified additional security concerns regarding the Customers identity and restricted the *** until the security concerns could be resolved. Between May 14, 2024 and June 5, 2024, the Customer contacted the Bank regarding their funds. However, the security concerns remained.
  On June 7,2024, the Bank made multiple attempts to contact the Customer to assist with resolving the security concerns, but has been unsuccessful. The Bank requests that the Customer call the Bank toll-free at ************** ***************),Monday to Friday, 8 am 10 pm, or Saturday to Sunday, 9 am 7 pm ET to resolve the security concerns.
  Based on the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21807420
  
  I am rejecting this response because: ******** is constantly lying and never tried to contact me. I've called multiple times to fix the error but each time a rep just tells me that I can't verify anything because there's a different number on file. They then tell me to call back another time for a resolution which I still end up not getting anything resolved.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to open an account online as this is an online only bank. Filled my application online and I was told to call a number which I did. After calling the number, the agent (her name is *****) just said that we are sorry, we are not able to open an account and don't know how to resolve this application problem. She said she won't be able to open a bank account (which I think is the main purpose of their business).I asked if she meant that I should open a bank account with some other bank and she said yes. Never seen such a response from any bank in my life.

  Business Response

  Date: 06/12/2024

  BBB Response *********
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on June 5, 2024. The Bank appreciates the opportunity to address the concerns raised by ***** ********************************* (the Consumer) related to their application experience.
  On May 5, 2024, the Consumer submitted an application for an ************** Account. As part of the Banks application process, the Bank conducts a review to verify the identity of each applicant. Unfortunately, the Bank declined the application as the Consumers identity could not be verified. On June 10, 2024, the Bank contacted the Consumer to advise that an Affidavit of Identity ***** and external bank statements are needed for verification purposes to continue with the application process. The following day, the Bank mailed the *** to the Consumer and currently awaits the receipt of the requested documentation.
  Based on the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  The bank's agents need to be trained to be professional. I have closed multiple Marcus accounts of my family members because of their behavior.  
  
  Sincerely,
  
  ***** *********************************

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is charging interest on interest I paid the bill twice thinking it is paid now I received another bill for $0.08. This is interest on the last interest that I paid. The bill states no payment dues with a balance of $0.08 with a statement that I will be charged a $40.00 late fee for non - payment. of the $0.08.How is this possible like this I will be paying fraction of cents with them hoping I do not pay so that they can charge the $40.00 in penalties.I called them and they told me I need to pay the bill. But is states no payment due.What are my rights in the state where they are located.How is this resolved.

  Business Response

  Date: 06/11/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to ** Card via the Better Business Bureau (BBB) Complaint Portal on June 4, 2024. The Bank appreciates the opportunity to address the concerns raised by ********************* (the Customer) related to interest assessed on a ** Card account.
  The Bank conducted an investigation and confirmed no Bank error occurred. To avoid interest charges on purchases, customers are required to pay the statement balance in full as of the end of the previous statement cycle by the due date every month. The Statement balance and due date are shown on the monthly statement. If the statement balance is not paid in full on or before the due date, customers are charged interest on the balance for the days until the customer fully pays it off. This is also known as trailing interest. Additional details regarding how the Bank calculates interest can be found in the ** Card Customer Agreement.
  Paying the statement balance stops additional interest from accruing. However, since the Customer did not pay the statement balance in full by April 23, 2024, the account was assessed interest on the following cycles balance for the days until the Customer paid the statement balance in full. The Banks records indicate the Customer paid the statement balance in full on May 10, 2024. As a result, the account was assessed interest on the statement balance until that date and the account was assessed interest in the amount of $0.08 on May 26, 2024. As a courtesy, the Bank applied a credit in the amount of $0.08 to reimburse the interest charges assessed to the account bringing the account balance to $0.00.
  Based on the above details, the Bank kindly requests for this complaint to be closed.