Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business informed me that my account was being closed on 7/4/2024. I have called 4 times now over the past month seeking information regarding why the account is being closed, how I will be receiving the money I have in the account, and when I will be receiving my money. Each time I've called I've been provided with no information but promised that it will be provided soon. It is ridiculous and unacceptable that it would take this long to provide consumers with information and their own money.

  Business Response

  Date: 08/14/2024

  BBB Response ********
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau Complaint Portal on August 7, 2024. The Bank appreciates the opportunity to address the concerns raised by *************************** (the Customer) related to the closure of their ************** Account (OSA).
  On July 4, 2024, the Bank conducted an account maintenance review of the Customers profile, identified security concerns and attempted unsuccessfully to contact the Customer. Subsequently, the Bank restricted the Customers OSA until the security concerns could be resolved. On July 5, 2024, the Customer contacted the Bank regarding their account access. Unfortunately, a Bank specialist incorrectly advised the Customer that the Bank made a business decision to close the Customers OSA. Consequently, the Customer experienced a delay in receiving their funds from the OSA.
  After further review of the Customers profile, on August 9, 2024, the Bank resolved the security concerns and restored the Customers online banking access. Due to the experience, the Bank will be providing a credit to the Customers account as a token of goodwill in the next five business days.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my account with ******************** for a week now. I have called at least 10 times, been on hold for hours, and then cut off and recalled over and over again. I deposited $140, 000.I'm not sure if I've been scammed or not t this point. Last call this morning, I was told that I'd get call back, I did not get a call back and its been oven an hour now.

  Business Response

  Date: 08/13/2024

  BBB Response *********
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced
  complaint via the Better Business Bureau Complaint Portal on August 6, 2024. The Bank
  appreciates the opportunity to address the concerns raised by ***************************** (the Customer) related
  to accessing their ************** Account (***).
  On August 1, 2024, the Bank conducted an account maintenance review and identified security concerns
  regarding the Customers external account. Subsequently, the Bank restricted the *** until the security
  concerns could be resolved. The following day, the Customer contacted the Bank regarding their ***
  access, but the security concerns remained. After further review, on August 8, 2024, the Bank contacted
  the Customer and the Customer advised of an unauthorized transfer to their ***. The Bank opened an
  investigation into the Customers concerns.
  On August 9 and August 12, 2024, the Bank attempted unsuccessfully to contact the Customer to assist
  with the unauthorized transfer. The Bank requests the Customer to contact the Bank toll-free at *****-
  ******** ****************), Monday to Friday, 8 am 10 pm, or Saturday to Sunday, 9 am 7 pm ET for
  further assistance with the security concerns.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to close my account with **********************. I had closed my checking account and added a new one to transfer my money to. However, Marcus by Goldman Sachs is telling me they have to prove my checking account was closed to transfer my money to my new checking account. They also told me it may not get transferred. I would like them to contact me with how to get my savings account closed and the money back to me.

  Business Response

  Date: 08/12/2024

  BBB Response *********
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 5, 2024. The Bank appreciates the opportunity to address the concerns raised by ******************************* (the "Customer) related to the closure of their ************** Account (***).
  On August 1, 2024, the Customer initiated outgoing transfer request from their *** to an external account. During the transfer processing review, the Bank identified security concerns regarding the transfer and attempted unsuccessfully to contact the Customer. Subsequently, the Bank restricted the Customers *** and declined the transfer.
  Later that same day, the Customer contacted the Bank regarding the declined transfer and their account access. A Bank specialist advised the Customer that the funds could be returned to the original funding account; however, the Customer informed the Bank specialist that the account has been closed. The Bank specialist then conducted a three -way call with the external institution and Customer to verify the ownership of the external account to resolve security concerns.
  On August 6, 2024, the Customer contacted the Bank requesting to close their *** and receive the funds via check. On August 8, 2024, the Bank completed the *** closure process and mailed a check to the Customers address on file. Per the *** tracking label, 1Z766Y892496716136,the check has been delivered. 
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a savings account with ******************** online Bank a since 2/4/2020. Recently I opened two CD accounts online. However when I opened one I entered the $100,000 instead of $10,000. I immediately called Marcus and informed them of the error, the stated once it went through my Bank it would be rejected and I could correct. Since then my account has been frozen and was required to send a Bank statement from my ************* While I am unable to access my funds Marcus will still accept funds transferred into the account. I have made numerous phone calls and cannot get this resolved.

  Business Response

  Date: 08/12/2024

  BBB Response Calnek
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 5, 2024. The Bank appreciates the opportunity to address the concerns raised by ********************* (the "Customer) related to the Customers concerns of the funds in their Certificate of Deposit (CD).
  On July 23, 2024, the Customer opened and funded a CD with the incorrect funding amount.On July 24, 2024, the Customer contacted the Bank about this error; however,the Bank Specialist was unable to assist the Customer due to the Customer not being able to stay on the call. On July 26, 2024, the Customers external bank reversed the transfer.
  On July 30, 2024, the Bank performed an account maintenance review and identified security concerns regarding the account. Subsequently, the Bank attempted unsuccessfully to contact the Customer regarding the security concerns; thus,the Bank restricted the Customers account. Later that same day, the Customer contacted the Bank and a Bank specialist attempted to conduct a three-way call with the Customer and the external institution to verify the account ownership;however, the external institution was unable to provide the required information. Afterwards, the Bank specialist advised the Customer to send the Bank documents from the external institution to verify the external account ownership.
  On August 7, 2024, the Bank received the documents, and a Bank specialist removed the restrictions from the Customers account. The Bank attempted unsuccessfully to contact the Customer regarding their account access. If the Customer requires additional assistance, the Customer may call the Bank toll-free at ************** ****************), Monday to Friday, 8 am 10 pm,or Saturday to Sunday, 9 am 7 pm ET.
  Based on the above details, the Bank kindly requests this complaint to be closed.
  
  
  

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have an ************** account with **********************. I tried to transfer money from this account to another, and my Marcus account was frozen for security reasons. Upon contacting them, they tried to validate the information I provided (phone number and state driver license), but I was told that they could not validate me with neither of those two, but were unable to give me an explanation on why these were not valid. I was told I would need to wait to be contacted by someone from security for further guidance, but they have not done so.

  Business Response

  Date: 08/12/2024

  BBB Response *****
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 5, 2024. The Bank appreciates the opportunity to address the concerns raised by ********************* (the "Customer) related to accessing their ************** Account (OSA).
  On July 8, 2024, the Bank received a withdrawal request from the Customers OSA to an external account. During the transfer processing review, the Bank identified security concerns regarding the external account and attempted unsuccessfully to contact the Customer. Consequently, the Bank restricted the account until the security concerns could be resolved.
  On July 10, 2024, the Customer contacted the Bank regarding their account access, but the security concerns remained. After further review, on August 7, 2024, the Bank resolved the remaining security concerns and restored the Customers online banking access.
  On August 8, 2024, the Customer initiated an outgoing transfer request from their OSA to a linked account which the Bank successfully processed. Later that same day, the Bank contacted the Customer and the Customer requested to have their OSA closed. Subsequently, a Bank specialist assisted with the closure by transferring funds to a linked account which the Bank successfully processed.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:08/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a funds transfer from Marcus by Goldman Sachs to my brokerage account on July 16, 2024. A few days after the transaction was made, it was reversed without further explanation from Marcus. After this event, I tried to send fund to my checking account but apparently the account was frozen for me and my wife who is a co-holder. Since that day I have called Marcus 4 times to unlock my account but every time I have received the same answer, that in 1-3 business days I would be receiving a call. This has not happened. I need the funds to be transferred to my checking account asap, but ******************** is unable to provide me with a real solution. I have tried to escalate my problem over the phone, but I have always been told that the verification team would call me shortly, which has not happened.

  Business Response

  Date: 08/09/2024

  BBB Response *********************
  ID: ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau Complaint Portal on August 5, 2024. The Bank appreciates the opportunity to address the concerns raised by *********************** ********************* (the Joint Owner) related to accessing funds in their jointly owned ************** Account (OSA).
  On July 16, 2024, the Bank received a withdrawal request from the jointly owned OSA to an external account. During the transfer processing review, the Bank identified security concerns regarding the transfer and attempted unsuccessfully to contact the Primary Owner. Consequently, the Bank declined the withdrawal and the restricted account holders online banking access. Later that same day, the Primary Owner contacted the Bank regarding their account access.  A Bank specialist assisted in resolving the security concerns by authenticating the Primary Owner and verifying that the transfer had been authorized. Subsequently, the Bank specialist restored the Primary Owners account access; however, the Bank specialist did not remove the restrictions from the Joint Owners profile. Consequently, the Joint Owner experienced a delay in regaining online banking access.
  After further review, on August 6, 2024, the Bank contacted the Joint Owner and verified the Joint Owner using alternate methods to resolve the security concerns.Subsequently, the Bank specialist removed the restrictions from the Joint Owners account and informed the Joint Owner that the linked account needs to be in the name of the Joint Owner in accordance with the Banks Deposit Account Agreement (DAA).
  Based on the above details, the Bank kindly requests this complaint to be closed.
  
  
  
  
  

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We (My wife and I) Open Saving And Cd Accounts With ******************** About 4 Years Ago. It Has Been About Three Months, As We Start To Withdraw Funds, For Our Expenses, This Bank Prohibited Us To Access Our Accounts And Put Hold On Our Funds Without Any Document/Explanation. They Are Claiming That They Need To Identify Us. Our Source Of Communication With This Bank/ Financial Institution, Was Always Been Through Email, Cell Phone, Letters. This Bank Always Verified Us By Asking Our Name, Security Pass Code, D.O.B.,Address, Last 4 Digit Of Our Social Or By Send A Code To Our Phone And We Read The Code Back To Them For Identification Purpose. This Bank Unlawful, Unprincipled, Unjustified Action, Created Financial And Emotional Distress To Our Family. We Sent Them, The Bank Requested Notarized Affidavit Of Identity And They Received The Document On July *******, According To Our Phone Conversation With One Of The Bank Specialists.. Still We Are Prohibited Access To Our Accounts And Waiting.. From Our Last Phone Call Coversation With Yet Another Bank Special Service Employee, On July *******, Who Promised Us That All Required Document From Us To The Bank, Are Complete And We Be Contacted By Another Specialist Within 2 To 4 Business Day Max. To Finalized Their So Called Identification Process And He Told Us That We Will Have Complete, Unrestricted Full Access To All Of Our Accounts.. {This Has Been Going On About Three Months }. As Of Today August.3.2024, We Have Not Received Any Call, Email, Or Any Form Of Contact From This Bank Since The Promise Given To Us By Bank Special Service Employee On July.*******. That This Matter Be Resolved Completely Within 2 To 4 Business Day.. We Need Immediate, Unrestricted Access To Our Funds From This Bank...Please Assist Us And Keep Us Inform In Regards To This Unjustified Predicaments, The Marcus By Goldman Sachs Created For Us... Thank You..

  Business Response

  Date: 08/09/2024

  BBB Response ******
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 3, 2024. The Bank appreciates the opportunity to address the concerns raised by ********************* (the "Customer) related to accessing funds in their jointly owned ************** Account (OSA).
  On May *******, the Customer contacted the Bank to initiate an outgoing wire transfer from their OSA to an external account. During the transfer processing review, the Bank identified security concerns regarding the transfer and attempted unsuccessfully to contact the Customer. ********************* declined the transfer and restricted the ****  
  From May 24, 2024, to June 27, 2024, the Customer contacted the Bank regarding their account access; however,the security concerns remained. As an alternative verification method, the Bank mailed an Affidavit of Identity to the Customer on July 1, 2024, which the Bank later received on July 12, 2024. Unfortunately, the Bank experienced a delay in reviewing the documentation.
  After further review of the completed documentation, on August 6, 2024, the Bank approved the documentation and restored the Customers online banking access.
  Due to the experience,the Bank will be providing the Customer with a credit to the account as a token of goodwill in the next five business days.
  Based on the above details, the Bank kindly requests this complaint to be closed.
  
  
  
  
  

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 22087646
  
  I am rejecting this response because: Our joint account we do have access now, but we still have other accounts and CDwhen maturity date come, or if we need our funds at any time, we want to make sure , me and my wife have unrestricted full access to our accounts  and everything completely restored. We have not yet seen any credit as a token of goodwill to our account!! Bank mentioned that in their response to BBB.. ThankYou
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/26/2024

  BBB Response ******
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 19, 2024. The Bank appreciates the opportunity to address the additional concerns raised by ********************* (the "Customer) related to accessing their ************** Account (OSA).
  In accordance with the Banks Deposit Account Agreement (DAA), all transactions are subject to review. Per the Banks previous response, on August 6, 2024, the Bank approved the Affidavit of Identity and restored the Customers online banking access.
  On August 22, 2024, due to the experience, the Bank provided a credit to the account as a token of goodwill.
  Based on the above details, the Bank kindly requests this complaint to be closed

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a couple of months ago they took $50 out of my credit card account and they said they mailed me a check I asked for a hard copy of this check and they refuse to give it to me , I don't remember cashing such check

  Business Response

  Date: 08/08/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to GM Card via the Better Business Bureau (BBB) Complaint Portal on August 3, 2024. The Bank appreciates the opportunity to address the concerns raised by **************** (the Customer)related to a credit balance refund check.
  The Bank conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the account had a credit balance in the amount of $48.27 as of December 12, 2023. The Bank mailed a credit balance refund check to the Customers address on file on February *******. The Bank confirmed the check was cashed on February 29, 2024, to an account in the Customers name. The Bank is unable to issue a new check for the amount of $48.27 or provide a copy of the cashed check. The Bank encourages the Customer to contact their financial institution for further assistance.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22086989
  
  I am rejecting this response because, :why won't they show me if this is so , a simple copy of the check and the back where I signed it is all i need , they call that proof in my day I am a senior and I don't believe you !

  Art
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday August 1st 2024, I tried to withdraw $10,000 from my Marcus Online HYSA to my Checking account and the app said there was some issue and didnt work, the online chat was unable to help and instructed me to call the customer service. After 6 phone calls, the staff was unhelpful, incompetent and kept saying different reasons as to why I cant get my own money back from them. I was told they cant verify my identity, despite having answered all the security questions. I was told that someone will call be back between 3-7 business days and no one did and the lies and excuses continued. This is exhausting and shameful to treat customers like that, and all im asking is to get my own money back.

  Business Response

  Date: 08/09/2024

  BBB Deposits Kieselhof
  22083054
  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 2, 2024. The Bank appreciates the opportunity to address the concerns raised by ********************** (the Customer) related to accessing funds in their ************** Account (***).
  On June 11, 2024, the Customer initiated an outgoing transfer from their *** to an external account. The Bank identified security concerns regarding the account and reversed the transfer. ********************* attempted unsuccessfully to contact the Customer to address the security concerns; thus, the Bank restricted the Customers *** until the security concerns could be resolved. On August 1 and August 2, 2024, the Customer contacted the Bank regarding their *** access; however, security concerns remained.
  On August 5, 2024, the Bank contacted the Customer and successfully verified the Customer using alternate methods to resolve the security concerns.Unfortunately, the Bank specialist inadvertently did not remove the restriction. On the same day, the Customer contacted the Bank and the Bank specialist successfully removed the restriction and successfully processed an outgoing transfer from the *** to an external account. On August 6, 2024, the Bank contacted the Customer regarding their *** closure request and a Bank specialist provided the Customer with self-service options to close the ***,which the Customer submitted and the Bank successfully processed on August 7,2024.
  Based on the above details, the Bank kindly requests that this complaint to be closed.
  

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus consistently locks me out of my accounts and freezes my credit card for no reason. This is an ongoing thing, they claim fraud except the charges are recurring so why allow the charge one time then the next decline? *** tried calling but nobody can help or answer even the simplest question now they won't allow me to close all of my Marcus accounts. I get no answers and no help.

  Business Response

  Date: 08/08/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to ** Card via the Better Business Bureau (BBB) Complaint Portal on August 2, 2024. The Bank appreciates the opportunity to address the concerns raised by ***************** (the Customer)related to declined transactions.
  The Bank conducted an investigation and confirmed no Bank error occurred. The ** Card Customer Agreement references that the Bank may decline transactions for any reason, including suspected or actual fraud.According to the Banks records, two transactions with the merchants *********** and Shopify declined on June 19, 2024, and notifications were sent to the Customers email on file requesting confirmation the transactions were made by the Customer. The Bank received a response that the transactions were not made by the Customer resulting in the card used to be blocked until the Customer contacted the Bank on July 5, 2024. On August 1, 2024, transactions with the merchants Humblebund, Beautiful Durable Gold, and monthlyclubs.com were declined and notifications were sent to the Customers email on file requesting confirmation the transactions were made by the Customer. The Bank did not receive a response resulting in the card used to be blocked until the Customer contacted the Bank on August 2, 2024. The Bank attempted to contact the Customer on August 5, 2024, but was unsuccessful.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22082023
  
  I am rejecting this response because:This is not at all what happened. I called so the charges would go thru and got zero help. your response is in adequate. This was and still is a customer service issue. Ive also gone about closing all my Marcus accounts.
  
  Sincerely,
  
  *****************