Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for months to get taxes taken out of interest income earned on a savings acct with MARCUS. They assured me that it was done, but I can not see that it has. I have been put on hold many times indefinitely only to be transferred to wrong dept. or disconnected completely. I've asked to speak to a manager or escalations to no avail. This is unacceptable for a bank of this stature, and I am at a loss for gaining any assistance.

  Business Response

  Date: 09/04/2024

  BBB Response Burford
  22205399
  Marcus by Goldman Sachs, a brand of Goldman Sachs
  Bank USA (the “Bank”), received the above-referenced complaint via the Better
  Business Bureau Complaint Portal on August 28, 2024. The Bank appreciates the
  opportunity to address the concerns raised by Leslie Burford (the “Customer”)
  related to backup withholding (“BUWH”) applied to their Online Savings Account
  (“OSA”).
  On February 20, 2024, the Customer contacted the Bank
  requesting to apply BUWH to their OSA. A Bank specialist informed the Customer
  a new tax certification document will be mailed to the Customer’s address on
  file; however,  the Bank experienced a delay in
  mailing the document.
  On March 13, 2024 and March 22, 2024 , the Customer contacted the Bank
  and advised the tax certification had not been received. After confirming the
  Customer’s address, the Bank mailed another document to the Customer on March
  26, 2024. On April 10, 2024, the Bank received the documentation from the
  Customer. After further review, the Bank reviewed and determined the documentation
  to be incomplete.
  On August 27, 2024 , the Customer contacted the Bank
  regarding the tax documentation and a Bank specialist advised that the received
  document had been incomplete. The following day , the Customer contacted the Bank
  requesting to close their OSA and the Bank successfully processed the
  Customer’s requested later that same day.
  Based
  on the above details, the Bank kindly requests this complaint be closed.
  

  Customer Answer

  Date: 09/05/2024

   
  
  Complaint: 22205399
  
  
  
  I am rejecting this response because:

  I just want it noted that it took six months to even get something done, and when I did send in what they asked for, they did not bother to tell me it was incorrect and just left it there to leave me to believe it was getting done? They also left out other communications where I was put on hold for extended periods of time with no assistance, or completely disconnected. Does not sound like a good way to run a bank, or any other business for that matter. I have heard this opinion shared by many others, and as you can see, I moved my money and will suggest to others that they do the same. Why bother recording these calls if nothing is done to improve customer service?

  
  Sincerely,
  
  
  
  Leslie Burford

• Initial Complaint

  Date:08/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with APPLE CARD/GS BANK USA. I do not have a contact with APPLE CARD/GS BANK USA. They did not provide me with the original contract as I requested.

  Business Response

  Date: 09/03/2024

  Goldman Sachs Bank USA (the “Bank”) received the above-referenced complaint
  related to Apple Card via the Better Business Bureau (“BBB”) Complaint Portal
  on August 27, 2024. The Bank appreciates the opportunity to address the
  concerns raised by Juan Martinez (the “Customer”) related to validation of
  the debt owed for the Apple Card.
  The Bank conducted an investigation and confirmed no Bank error occurred.
  According to the Bank’s records, the Customer opened the account on June 20,
  2021. During the application process, the Customer is provided with and must
  consent to the Apple Card Customer Agreement, which discloses that the
  Customer agrees that the Bank may report information to the Credit Reporting
  Agencies regarding the account, which includes but is not limited to Late
  Payments, Missed Payments, or other defaults on the account.
  The Bank confirmed the account was reported accurately to the Credit
  Reporting Agencies. The Customer did not make a payment to satisfy at least
  the minimum amount due by October 31, 2023. As a result, the Bank reported
  the account past due to the Credit Reporting Agencies. The Bank confirmed the
  account was closed and charged off as of May 31, 2024. The Bank is obligated
  to report accurately to Credit Reporting Agencies and is unable to update the
  Customer’s credit reporting.
  The Bank sent the Customer the requested documents validating the Customer's
  debt including a copy of the Apple Card Customer Agreement and 12 months of
  statement history showing records of transactions and payments to validate
  the balance and the debt owed. The Customer is responsible for the balance on
  the account in the amount of ********* provided in the latest statement from
  May 31, 2024.
  Based on the above details, the Bank kindly requests for this complaint to be
  closed.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a credit card with Marcus which I had to close today because I was charged interest in the amount of $19.03 even though my balance was paid in full. I am requesting that amount to be refunded to me in the form of a check as I was wrongfully charged and the agent was not willing to refund the interest.

  Business Response

  Date: 09/03/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to ** Card via the Better Business Bureau (BBB) Complaint Portal on August 27, 2024. The Bank appreciates the opportunity to address the concerns raised by ************************************* (the Customer) related to interest charges on the ** Card.
  
  The Bank conducted an investigation and confirmed no error occurred. To avoid being charged interest on purchases, customers must pay the statement balance in full every month on or before the due date. If the statement balance is not paid by the due date, interest begins to accrue. Interest is charged on the unpaid portion of the balance and accrues on new purchases until the statement balance is paid in full. Any accrued interest will appear on the next statement. When interest charges are assessed after the statement balance in paid in full, it is because the Customer paid the prior monthly balance after the due date. Additional details regarding how the Bank calculates interest can be found in the ** Card Customer Agreement.
  
  Paying the statement balance stops additional interest from accruing. However, since the Customer did not pay the June 2024 statement balance in full, the account was assessed interest on the July **************************************************************************** full. The Banks records indicate the Customer paid the July 2024 statement balance in full on August 21, 2024, as a result, the account was assessed interest on the statement balance until that date and the account was assessed interest in the amount of $19.03 on August 24, 2024. The Bank confirmed that the interest charge is correct and accurate. As a courtesy, the Bank refunded the Customer interest charges of $13.42 and a late fee of $29.00 from the prior month on August 14, 2024. The Bank is unable to provide further compensation. The Customer completed a payment of $19.03 on August 26, 2024, bringing the account balance to $0.00. No further interest charges will be assessed on the upcoming statement.
  
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22202092
  
  I am rejecting this response because: the statement balance was paid off in full and the bank wants to be greedy and not refund the funds, i firmly would like a refund to be issued please.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel three CDs and have the money refunded and transferred to my bank account for three weeks and they keep giving me the run around. They had no problem taking my money from the very same bank account and now they will not give it back. This is a warning to all people that are thinking of doing business with this company. Count the number of complaints the BBB received just in the month of August 2024. Do not give them your money they make it impossible to get it back. I'm so disappointed in this company as well as completely frustrated.

  Business Response

  Date: 08/30/2024

  BBB
  Response White
  ID
  22196113
  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above referenced complaint via the Better Business Bureau Complaint Portal on
  August 26, 2024. The Bank appreciates the opportunity to address the concerns
  raised by Connie White (the “Customer”) related to closing their Certificate of
  Deposits (“CD”).
  On
  August 12, 2024, the Customer contacted the Bank requesting to close their CDs and
  a Bank specialist assisted with initiating the closures by transferring funds to
  an external account. During the transfer processing reviews, the Bank
  identified security concerns with the ownership of the external account.
  Consequently, the Bank declined the transfers.
  On
  August 19, 2024, the Customer contacted the Bank and a Bank specialist advised
  the Customer that the external account ownership needed verification. The Bank
  specialist then assisted with conducting a three-way call with the Customer and
  external institution verifying the external account’s ownership. In addition,
  the Bank specialist restored the Customer’s online banking access and
  re-initiated the closure of the CDs. However, on August 21, 2024, the Customer
  contacted the Bank to inform that the account information was incorrect. As a
  result of the incorrect account information, the Customer experienced a delay
  in closing their CDs.
  On
  August 26, 2024, the Customer contacted the Bank to re-initiate the closure of
  their CDs and the Bank successfully processed the Customer’s request on August
  27, 2024 and August 28, 2024.
  Based on
  the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened this saving account recently and deposited $20,000 to it on 8/20/2024. Today, I found they locked my account for no reasons, and I lose my access to the account. I have called Marcus and they asked my phone number to verify, but my phone number isn't applicable for reasons they don't know. Now I need to wait for 2-7 days for them to reach out and verify that I am who I am, but I need to unlock my account urgently.

  Business Response

  Date: 08/30/2024

  BBB
  Response Chen
  ID 22190066
  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on August
  24, 2024. The Bank appreciates the opportunity to address the concerns raised
  by Yu Chen (the "Customer”) related to accessing their Certificate of
  Deposit (“CD”).
  Between
  August 9 and August 20, 2024, the Customer opened and funded a CD. On August
  20, 2024, during an account maintenance review, the Bank identified security
  concerns regarding the Customer’s identity and restricted the CD until the
  security concerns could be resolved.
  On
  August 24, 2024, the Customer contacted the Bank
  regarding their account access; however, the Bank was unable to clear the
  security concerns and restrictions remained. On August 26, 2024, the Bank contacted the Customer and
  verified the Customer using alternate methods to resolve the security concerns.
  Subsequently, the Bank specialist removed the restrictions from the Customer’s
  account.
  Based on
  the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/2/24 called Marcus to cancel my GM Mastercard. Paid the balance in full over the phone at that time. Apparently on that date there was a $10 pending charge to Apple that we were not aware of. On April 3rd, after the account was closed, GM allowed the $10 apple charge to process. Fast forward. July 31 I got a phone call that we owed them $72.77. I responded that we closed our account. At that point the woman on the other line was just going to hang up but in my mind I thought if she did that something else would happen like being sent to collections and be unaware of why. So I stopped her from hanging up. I told them even though I did not believe I legally had to pay the $10 apple charge because the account had been closed that I would pay it anyway. That day I made a $10 payment and they opened an inquiry. I have that inquiry number. That inquiry shouldve had a resolution within 10 business days. It did not. 8/16/24 they called and to tell me I now owe them $114.07. In the time between the inquiry and the 16th they added additional late fees and interest onto my balance. This is all interest and fees on something that shouldnt ever have been drafted on a CLOSED account and it has now gone from $62.77 to $115.07 since July 31 even while its under investigation I requested that day that a complaint be made. I heard back today, 8/23 and the manager was instructed to tell me they did not rule in my favor. When I requested to speak to the deciding members he said he was unable to transfer me. Today 8/23/24 I requested another complaint and inquiry be made asking the managers to play back the recorded conversation from 4/2/24 where their agent told me I was paid in full. I have until 9/10/24 for this to be resolved or they add on even more fees and interest all due to a charge that should not have processed on a closed account. A new complaint has been filed with the company. I requested a phone call. One case number B-198701041894

  Business Response

  Date: 08/29/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to GM Card via the Better Business Bureau (BBB) Complaint Portal on August 24, 2024. The Bank appreciates the opportunity to address the concerns raised by ************************* (the Customer) related to payments, interest, fees, and credit reporting for the *********************** conducted an investigation and confirmed no error occurred. The account was closed at the Customers request on April 2, 2024. The Customer was liable for all charges authorized prior to the closure. The Bank conducted a review of interactions and was unable to locate any record of mistreatment or misinformation provided by a Bank representative.
  
  The Customer did not make a payment to satisfy at least the minimum amount due by May 10, 2024, until July 31, 2024. As a result, the Bank reported the account past due to the ************************** As a courtesy, the Bank backdated the payment made in the amount of $10.00 to April 2, 2024, and updated the past due reporting to show current on August 28, 2024. The Customer should allow up to 30 days for the changes to reflect on the Credit Report. As a result of the backdated payment, interest charges and late fees totaling $115.29 were credited back to the account. Additionally, the Bank refunded interest charges totaling $2.11 on July 31, 2024. Due to the refunded interest and late fees, the account reflected a credit balance. The Bank issued a credit balance refund in the amount of $1.22 to the Customers linked bank account ending 1109 on August 29, 2024.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that it took 3 phone calls on my own and over an hour and half of my time on the phone with them but only one complaint with BBB to work this out. I do appreciate that the BBB worked it out for me. In the future I would hope that GM Mastercard would not make their customers go to such great lengths to resolve simple issues such as this. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have over $10,000 in my high yield savings account with Marcus by Goldman Sachs. The first time I tried to make a withdrawal it was reversed without explanation. I got a voicemail from them when I was at work saying I needed to call back. It took 4 different times of my calling them to even be able to speak with you I was supposed to speak to. The first time I waited on hold and when I finally got to the specialist, her phone stopped working and she couldn’t hear me. Second time after waiting on hold for a while, it went to the end of call survey even though I hadn’t spoken to a specialist yet. Third time the employee said they had a fire drill and would call me back after, but never did. The fourth time I finally talked to someone and they said they needed to verify me. They said they tried verifying by sending me a code but they couldn’t for some reason, even though my phone number hasn’t changed. They said they could call me back to verify. They did and answered but they said that wasn’t good enough so they’re asking me questions. I answer them all correctly. (SSN, DOB, address, etc). They said they can’t verify me and they need to send me an affidavit by mail to sign and notarize (7-10 business days) then once I do that it will take them 7-10 business days to process. Before I can even see about getting MY money back. My address hasn’t changed either. It’s the same address on all my statements from them. I believe this is intentional and they are trying to keep peoples money. I read many other people’s experiences online that were very similar. I understand needing to verify identity because of fraud issues, but I did everything they asked of me and that should be more than enough verification. Not to mention I can even log into my account still.

  Business Response

  Date: 08/30/2024

  BBB Response
  Bell
  ID 22188456
  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on August
  24, 2024. The Bank appreciates the opportunity to address the concerns raised
  by Tate-Madison Bell (the “Customer”) related to accessing the funds in their
  Online Savings Account (“OSA”).
  On
  August 19, 2024, the Customer initiated an outgoing transfer request from their
  OSA to an external account. During the transfer processing review, the
  Bank identified security concerns regarding the transfer, and attempted
  unsuccessfully to contact the Customer. Consequently, the Bank declined the
  transfer and restricted the Customer’s OSA until the security concerns could be
  resolved. On August 23, 2024, the Customer contacted the Bank regarding their
  account access, but the Bank could not successfully authenticate the Customer.
  On
  August 28, 2024, the Bank contacted the Customer to assist in the closure of
  their OSA, but the Customer wished to keep the account open. The Bank has
  mailed an Affidavit of Identity to the Customer, and is currently waiting to
  receive the completed documentation to resolve the security concerns.
  Based on
  the above details, the Bank kindly requests this complaint be closed. 
  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We opened a high yield savings account several years ago with Marcus by Goldman Sachs. Account worked as advertised until recently. We have been trying for 2 weeks to transfer funds to our primary bank account, which has been validated within their system, to pay bills. Finally we learned the issue preventing the transfer of funds was an authentication problem with my husband. After 2 hours on the phone trying to authenticate we are still unable to access our funds and they said we have to wait 3-7 business days for them to call my husbands phone #. My husband provided his social security #, date of birth, drivers license, and secret account password to 6 different people and they say they are still unable to authenticate him. We have given every piece of information that was provided up front when we setup the account but they are still unable to authenticate him. They then ask if he has access to an old phone number we never provided them that he had ***** years ago in college. I spoke with several supervisors and asked to speak with someone higher up which they told me there was no higher supervisor to speak to. Our funds are essentially frozen until they authenticate my husband using a process that does not align with the information we provided at account setup. This is a joint account. I have no idea why I cannot initiate a simple account transfer since I have been authenticated. Given these ridiculous issues we wish to close the account immediately but are unable to because of these authentication issues my husband cannot complete. Please help.

  Business Response

  Date: 08/30/2024

  BBB Response *****
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 23, 2024. The Bank appreciates the opportunity to address the concerns raised by *********************** (the Primary Owner) related to accessing the funds in their jointly owned ************** account (***).
  On August 14, 2024, the Primary Owner initiated an outgoing transfer from their *** to an external account. During the transfer processing review, the Bank identified security concerns regarding the transfer and attempted unsuccessfully to contact the Primary Owner. Subsequently, the Bank declined the transfer and restricted the jointly owned ****  Later that same day, the Primary Owner contacted the Bank regarding their account access and verified that they authorized the transfer. Subsequently, the Bank specialist restored the Primary Owners account access; however, erroneously did not restore the Joint Owners account access. Consequently, both account owners experienced a delay in accessing the ****
  After further review of the account, on August *******, the Bank resolved the security concerns and restored access to the jointly owned *** for both account holders. Later that same day, the Bank successfully completed the account holders request to close the *** and transfer the funds to a linked account.
  Based on the above details, the Bank kindly requests this complaint to be closed.
  

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first made a transfer of $92000 from marcus by goldman sachs to my boa account, which is exactly the account i transfer money to marcus. then they called to verify my account, which took me 3 hours!! and they said they removed the hold, i can get the money. however the next day, the money was still in marcus!!! so i called to make a transfer of $100000, the agent helped me with that, but the next day the money is still in marcus!!!!! i rerally need the money and i feel like they are fraud.

  Business Response

  Date: 08/29/2024

  BBB Response ****
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau Complaint Portal on August 23, 2024.  The Bank appreciates the opportunity to address the concerns raised by ********************* (the Customer)related to accessing funds in their ************** Account (OSA).
  On August 20, 2024, the Customer initiated an outgoing transfer from their OSA to an external account. During the transfer processing review, the Bank identified security concerns regarding the transfer and attempted unsuccessfully to contact the Customer. Consequently, the Bank declined the transfer and restricted the Customers online banking access.
  On August 22, 2024, the Customer contacted the Bank to address the security concerns. A Bank specialist assisted in resolving security concerns by authenticating the Customer and verifying that they authorized the transfer. In addition, the Bank specialist conducted a three-way call with the external institution to verify the ownership of the external account. Subsequently the Bank specialist restored the Customers account access. Later that same day, the Customer initiated another outgoing transfer to an external account; however, a Bank specialist erroneously declined the transfer and restricted the account.On August 23, 2024, the Bank restored the Customers online banking access. 
  On August 26, 2024, the Bank successfully completed the Customers request to transfer funds to an external account.
  Due to the experience, the Bank provided the Customer with a credit to the account as a token of goodwill. 
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get my credit limit raised. It is at such a low amount the card is worthless. I have tried contacting customer service and they are not able to help.

  Business Response

  Date: 08/27/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to ** Card via the Better Business Bureau (BBB) Complaint Portal on August 22, 2024. The Bank appreciates the opportunity to address the concerns raised by *************************** (the Customer) related to the credit limit assigned to the *********************** conducted an investigation and confirmed no error occurred. According to the Banks records, the Customer applied for a credit limit increase on August 22, 2024. The Bank carefully reviewed the Customers ** Card account history and any new credit bureau information received as part of servicing the account. The Bank was unable to approve the Customers credit limit increase request. Consequently, and in adherence with applicable law, the Bank sent the Customer an email on August 22, 2024, detailing the reasons why the Bank could not approve the request. The Customer can request a credit limit increase review at any time however, the Bank recommends the Customer wait at least 90 days to allow time for the ** Card account history and credit history to update.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22181210
  
  I am rejecting this response because:
  This makes no sense. I could likely apply for a new card and probably get approved for 10k+ . I am rejecting this because this doesn't even make any common sense. You have made this card completely worthless. I'll just file a complaint with the regulatory commission as well. 
  Sincerely,
  
  ***************************