Complaints

This profile includes complaints for Progressive Leasing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Progressive Leasing, LLC

  256 W Data Dr Draper, UT 84020-2315

• 

  Progressive Leasing, LLC

  10619 S Jordan Gtwy Ste 100 South Jordan, UT 84095-3974

• 

  Progressive Leasing, LLC

  San Diego, CA 92109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put an initial down payment for the merchandise and didn’t get a refund. I did a lease cancellation and the lease does not say. “Non refundable “ anywhere so I want my down payment money back thank you.

  Business Response

  Date: 11/02/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Progressive stating that my personal information had been breached. They sent it two months after it happened. My entire personal information was stolen according to their letter.
  
  My name, address, Cell phone number, e-mail address, date of birth, social security number, bank account number and monthly income was stolen.
  
  This is a BIG deal.
  
  And all the offered was 12 months of credit protection for free. Really? The damage has been done.
  
  I have had many leases through them been a good customer, paid off all my loans. I currently am in a lease right now.
  
  I have paid more than double back what I borrowed.
  
  I am asking that this final lease that I have with them be considered done, paid in full.
  
  I will no longer pay them a penny after this incident.660

  Business Response

  Date: 10/30/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

  Customer Answer

  Date: 10/30/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I shouldn't have to wait 3 days for a response.  And I work for a living and can't call during the day.

   

  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 10/31/2023

  Your complaint filed with the Better Business Bureau was referred to the Compliance Department at Progressive Leasing. One of our agents attempted to reach you to resolve this issue but was unsuccessful. Please call the Compliance Department at your earliest convenience at ###-###-####. 
  Thank you 

  Customer Answer

  Date: 10/31/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We communicated through e-mail and resolved the issue.  Just waiting for the final letter from them.
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/18/2023 I paid 142.76 to progressive leasing. This payment was earlier than my due date and because of the interface of the website it does not tell you that this one-time payment which should cover my original payment will not actually cover the original payment. On 10/21/2023 progressive leasing took out the original payment of 142.76 which then over drew my account and because of this I am now looking at a balance of -168.32. On Monday the 23rd of October 2023 I called them and spoke to an agent by the name of Carlos who explained to me that just because I paid earlier it will not cover the original payment. I explained to him that I have paid early numerous times before and have never had that problem. Eventually he agreed to refund my money which I have yet to receive. I am asking that they close both of my Best Buy accounts ******** and ********, remove my bank account information, and if they so choose to, they can send it to collections at least then I can work on paying it off. I am on SSDI and can no longer afford these payments.

  Business Response

  Date: 10/29/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

  Customer Answer

  Date: 10/29/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This is a paste and copy response which has nothing to do with my refund. I have included two screenshots one of the day I called and spoke to a man by the name of Carlos who said in 10 days they would refund my money and I have yet to see that refund. Progressive leasing knowingly took extra money out of my account though they had already been paid. I am putting this in writing and informing ProgressiveLeasing, LLC that I am taking away my permission for them to remove any money from my bank accounts this means savings account and checking account. If they choose to violate this request in any way they will be facing legal repercussions. 

  
  
  
  Sincerely,
  
  
  
  *********** ******

  Business Response

  Date: 10/31/2023

  Your complaint filed with the Better Business Bureau was referred to the Compliance Department at Progressive Leasing. One of our agents attempted to reach you to resolve this issue but was unsuccessful. Please call the Compliance Department at your earliest convenience at ###-###-####. 
  Thank you 

  Customer Answer

  Date: 10/31/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This is just another copy and paste response from them. This has nothing whatsoever to do with the refund I was promised by an employee of Progressive Leasing. I have already shown two screenshots that prove they took out money when they should not have. I don’t understand why they don’t just refund my money so I can get on paying what I owe? If they would just refund my money I could pay them but since they refuse to refund me I will be contacting the FTC and The Consumer Financial Protection Bureau along with the Iowa Attorney General’s Office because the had a data breach in which my information was taken and they never informed me. 
  
  
  
  Sincerely,
  
  
  
  *********** ******

  Business Response

  Date: 10/31/2023

  We have attempted multiple times to contact you so we can resolve your complaint but have not been able to connect. Please send me an email or call me at ###-###-####.

   

   

  **************************

  ###-###-####

  Customer Answer

  Date: 11/02/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me, but they have agreed to remove my bank accounts. 
  
  
  
  Sincerely,
  
  
  
  *********** ******

• Initial Complaint

  Date:10/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progressive leasing is a debt trap. This company is not upfront about there fees. I told them to move my payment to another date. They even posting letter on my door. Keep in mind one of the items I pretty much have paid back. But because of the fees I would have paid it twice when all said and done.. I plan to reach out to ftc if something is not amicably resolved.

  Business Response

  Date: 10/16/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, sir or madam, I am emailing you to bring some attention to my account, an account that is about three weeks past due. I was trying to log into my account earlier today, but I was not able to log in, probably due to it being past due. Anyhow, all I can give you is my info: ***************************** ************************************************************* ****************** Last four of SS is **** I would rather communicate via email due to the fact that my phone is pretty locked down when it comes to unknown numbers, and I am afraid that I will miss an important phone call. So, email is easier. The loan that I am referring to is the ********** with sound bar and PS5 with accessories. I am having a difficult and stressful time trying to keep up with this lease, I have been in contact with reps to let them know about my situation and I really appreciate you guys working with me. But unfortunately, my car payment and utilities bills are more important at this time. And I would really like to keep the product and come up with some sort of arrangement that I can manage to pay, but at this time I cannot hold up to my end of the lease again unless we can work something out. The other thing and I will be transparent is that the PS5 is no longer in my possession, there was an issue, and it is no nonworking, pretty much trashed it due to the fact that **** would not repair it. I apologize and I am responsible for what I would still owe for that and would like to work something out for that. I do find it had to pay almost 1k worth of payments just to loose all that money invested, that is just throwing money away. So, I implore you, please allow me to keep the product and we can work out a repayment plan if at all possible. This is very stressful, and I do not need to be under this kind of stress as it affects my family life and my state of mind. I also ask to please do not make an attempt to come to my home, I would rather communicate over email.

  Business Response

  Date: 09/27/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

• Initial Complaint

  Date:09/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I "financed" a bunch of home repair and home maintenance products with Lowe's through progressive leasing in March 2022. They were supposed to be delivered to my house. I have 2 vehicles - small Volkswagen beetles and the items would not fit in my vehicle, which includes a 17 foot painting ladder. They were not delivered. I called the store and they told me that I would have to pick them up and the fact that it let me schedule them as a delivery was a mistake. I spoke to the store manager and explained the situation. He then told me that he would schedule a delivery. They still weren't delivered. I called again and was told that some of the items weren't in stock and they didn't want to do a partial delivery so it could be a couple weeks before it was delivered but he would let me know. A week or two or more (?) Went by and I never heard anything but I got an email saying the items were picked up. I immediately called the store and told them that I did not pick them up, again because they wouldn't fit in my small vehicles. I again spoke to a store manager while told me that they had to mark them as "picked up" to clear the order out of their system for some kind of a compliance issue (?). At that point, I contacted progressive leasing since I had already made an initial payment on this lease and the next payment was about to be deducted but I still hadn't received my items. Progressive leasing told me that they would have to contact Lowes to confirm that I did not receive the items. They did and sent me the email that I have attached in a screenshot. It says that Lowe's is unable to confirm that I picked up the items and that I would need to speak to Lowes again to have them cancel the lease. I again contacted Lowes and spoke to manager who told me that yes, they could not confirm that I picked up the items (because I didn't!) But they were unable to cancel the lease, progressive would have to do it. 18 months later and I'm still receiving collections.i am disabled

  Business Response

  Date: 09/26/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

  Customer Answer

  Date: 09/27/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progressive leasing get the h*** out of here with this nonsense. Got a ps5 back in Feb and leased it. I 100 percent paid 350 dollars by the time. I have been paying 32 dollars a week since Feb 12 2023 and now have given you 932 dollars. The ps5 is paid for and I am not paying you any longer. Stop blowing up my phone at work and leave me alone. You will not be getting another dime out of me. You are more than paid up.Any more calls or any action on my credit report is a violation of my privacy rights. I will take legal action if you don't leave me alone

  Business Response

  Date: 09/11/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20578641
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 09/11/2023

  AFTER PAYING ALMOST 900 DOLLARS THEY STILL WANT MORE MONEY AND TO KNOCK MY CREDIT SCORE. IT IS SHADY PRACTICE. THERE SETTLEMENT IS 250 DOLLARS? THE PS5 IS WORTH 500 DOLLARS. ITS CRAZY I HAVE PAID ENOUGH, THEY HAVE NEVER REACHED OUT EVER STATING A DEADLINE IT IS JUST SHADY AND IM NOT PAYING IT AND MY CREDIT IS NOT GOING TO GET DINGED FOR THIS. I HAVE BEEN PAYING SINCE FEBRUARY!!!!!!

  Business Response

  Date: 09/12/2023

  Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing. One of our agents attempted to reach you, via email, to resolve this issue. Please call the ********************* at your earliest convenience at ************. 
  Thank you 

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20578641
  
  I am rejecting this response because: I have been communicating via email and we have not come to a concensus
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/12/2023

  Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing. 
  Recently you spoke with one of our agents, and a mutual resolution was reached about the concern on your lease-to-own account. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. 

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell behind in my payment on a account that I have. I called and kept in touch with the company, keeping them abreast of the issue I was having with my bank account and advised that as soon as I am able to make a payment I would. I called and spoke with a rep, confirmed that I had a past due balance on my account and told her that I had made a payment to my past due balance, but in spite of my applying it to a past due balance, my payment was applied to another account that I had and I asked if we could move that so that it can be applied to the correct account. She informed me they couldnt but I could set up two payments to catch my past due balance up to date, which i did. so..here i am..the amount that I had set up with the rep posted to the incorrect account again..and i am STILL LATE on the other account. This is INSANE!!

  Business Response

  Date: 09/07/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had progressive leasing since January 2023 and I have made a total of 9 payments including my initial payment and every payment has been made since. Now today I have them telling me I am past due from April?!!. I have my bank records and all my emails from when I called in to get assistance and I’m 110% positive all my payments have been made on time. Someone in the accounting department is not doing their job and applying my payments to my account. Besides if I was that far behind wouldn’t my stuff that I have leased been taken back?!..I want my account fixed and my account reflected current. I have not received any emails stating I was past due and all I got today on a call was a “sorry for the misunderstanding”.

  Business Response

  Date: 09/07/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with refund practices on two accounts I held with Progressive Leading. I tried to resolve this months ago and never received a response.
  Both at the time of purchase
  Tow different stores
  
  Acct ******** initial payment made and never refunded &52.55 after email and calling no response.
  
  Acct ******** initial payment was made at the time of purchase of $63.28 I never receive my refund after email and calling.
  
  Please refund me for the payment

  Business Response

  Date: 09/07/2023

  Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
  To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
  Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####.