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Business Profile

Financial Services

Progressive Leasing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Progressive Leasing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Progressive Leasing, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 360 total complaints in the last 3 years.
    • 139 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After Purchasing two items from K jewelers, one item I attempted to return within the allotted return time. Progressive Leasing refuses to allow me to return the one item without the other, the other item I no longer have because it was gifted to a family member as a birthday gift.

      Business Response

      Date: 08/19/2025

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
      Your concerns are important to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:08/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2025, I purchased a washer and dryer from Appliances Direct in Orlando, Florida, financing the purchase through Progressive Leasing under their advertised 90 days same-as-cash promotion. At the time of purchase, I was never informed that I needed to call or take any action before the 90-day period ended to qualify for this offer.

      I made all payments on time, including extra payments beyond the autopay amount to reduce the balance faster. In July 2025, when I attempted to pay off my account online, I discovered that my balance was $700 higher than expected. After waiting more than 30 minutes, I spoke with a representative named **** *****, who informed me that I had exceeded the 90-day period by 7 days, and that my account had reverted to a 12-month financing term. This contradicted the contract I signed, which contains three different financing options and my account payment schedule reflects a 24-month term.

      Despite paying more than the original purchase price, I am still being charged monthly payments through April 2026. When I raised these concerns with customer service, I was offered a partial discount which I found unfair. Attempts to escalate the issue to higher management — including emails sent on July 23, 2025, to ****** ******** (Chief Operations Officer), ***** ******** (President & CEO), and ******* ****** (Director of Customer Payment Assistance) — received no response.

      This experience represents misleading advertising, contradictory contract terms, and poor customer service. I request that Progressive Leasing honor the original 90-day same-as-cash offer and remove all additional charges related to the 7-day delay, and that consumer protection agencies investigate this matter to prevent similar occurrences.

      Business Response

      Date: 08/12/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:08/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a mattress through this company (mattress firm), when my account was set up, I called progressive to get due date set up on July 18th at 825am. The representative i spoke with confirmed that my payment would start in August 15th. This company has taken a payment out of my account on August 4th for which is the wrong day for an amount I did not authorized. As of today August 7th they have taken another payment out. Both charges are unauthorized. My bank has not gotten involved.

      Business Response

      Date: 08/12/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:08/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Progressive Leasing Has Lied To Me And Trifling With Me Too With Purchasing Decent Lower Class Gibson SG Or A Lower Class Epiphone SG With A Set Neck Made In Korea And A High Marshall Tube Combo Amp Made In The UK And Play That Gay Rapists Breakup Or Pesky Watered Fender Clean Tone Music On Their Phone And I Am Getting Sick And Disguisted Gay Rapists Attitude About Buying Gibson Epiphone SGs And High Gain Metal Players Tube Amps Outside Of Piece Crap Mexican Made Fender Telecaster And Strap Or EVH Junk Crap Made In China Or Grunge Rock Gear And I Am Getting Fed Up With These 90's Era Pederastic Filthy Gay People Attitude About Older Metal Players From The 80's

      Business Response

      Date: 08/06/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:07/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A representative from the company came to my home! This is not a collection practice that’s outlined in the agreement! I want my account closed and balance waived due to harassment.

      Business Response

      Date: 07/21/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:07/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an air conditioner through ****** and it was set up for a payment plan through Progressive Leasing. The order was canceled and they charged my account ***** and Aug 2nd , they will charge ***** and every month after that. I want my ***** back and the other charges stopped asap.

      Business Response

      Date: 07/18/2025

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
      Your concerns are important to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cricket Wireless is where I have My Phone service through but I kept on having issues with Samsung and Motorola Phones at their business, but I couldn’t afford another Phone I’m disabled and only get paid once per month, they pulled out this Pamphlet they had which featured their Graphics’s and said I could fill out the Paperwork and possibly get Credit through them to get an iPhone, never had an iPhone so I filled it out thinking they would deny Me like everyone else but they didn’t; they offered Me $1,400.00 in Credit. Payment was only supposed to be $80.00 per month which I was happy with but now they are charging $147.00 per month that I cannot afford. Customer Service will not answer the Phone to speak with Me, now they won’t answer Cricket either, I need the Phone but that Payment is way too high; seems to Me like they take advantage of people who need help by saying one thing but then do another and Cricket needs to distance themselves from these people before it effects them. I’m going to Cricket today to figure out how to deal with this, do I change My Debit Card number and walk away who knows but I gotta do something because I cannot pay this it’s almost double what was promised it would be.

      Business Response

      Date: 07/16/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They’re charging approx $200 more than the retailer informed me and refuse to help find a resolution. The companies they work with is a reflection of their own and if their company is providing false information about a lease, and the leasing company doesn’t care to make it right, it feels like cheating and scamming customers out of way more money than originally promised.

      Business Response

      Date: 07/15/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2025 I was approved for a lease and paid $21.19 for the down payment. All was good until the item arrived defective and returned the item. Return was accepted on June 22, 2025 by the store BestBuy. Called Progressive Leasing today(July 10, 2025) about the down payment refund as there website says they charge no Fees! I was told that my down payment was not refundable as the item was returned within 5 days. This is robbery, send A defective item back and get no refund is WRONG! I will never use Progessive Leasing again and Do Not recommend this company! Sad and Disappointed!

      Business Response

      Date: 07/14/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 items with Progressive Leasing at Best Buy. I went to return 1 item but Best Buy told me that the return window ended. When I spoke to Progressive they told me I would have to return both items to cancel this lease. The other item I want to keep was a gift for my child and I am not about to take it away from her. That makes 0 sense for me to return both items to get out of a lease just to buy the item again that I want to keep. Now I am stuck paying for an item that I don’t even want and this is unacceptable. Do better Progressive!

      Business Response

      Date: 07/09/2025

      Your complaint filed with
      the Better Business Bureau was referred to the Compliance Department at
      Progressive Leasing. One of our agents attempted to reach you to resolve this
      issue but was unsuccessful. We will continue to try and reach you to resolve
      this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service. 

      Customer Answer

      Date: 07/10/2025



      Complaint: 23571700



      I am rejecting this response because:

      I tried to return the phone call and it went straight to voicemail 



      Sincerely,



      **** ******

      Business Response

      Date: 07/14/2025

      Your complaint filed with
      the Better Business Bureau was referred to the Compliance Department at
      Progressive Leasing.
      Recently you spoke with one
      of our agents, and you advised that you will reach back out to us about the concern on your
      lease-to-own account.
      Your concerns are important
      to us. Thank you for your business
      and for allowing us to be of service. 

    Progressive Leasing, LLC is NOT a BBB Accredited Business.

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