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Business Profile

Financial Services

Progressive Leasing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Progressive Leasing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Progressive Leasing, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 362 total complaints in the last 3 years.
    • 131 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have charges coming out of my bank account and I don't know what they are for. I've attempted to log on to their website and it keeps making me verify my email/phone but won't let me in.

      Business Response

      Date: 11/27/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

    • Initial Complaint

      Date:11/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I read before making the agreement that I could return item if need be,yes the items does not fit and I have be unable for about a month to contact anyone,the contact number only leads to a recorded message in hat states that someone would be with you shortly,yet should that be more that a hour waiting,that was just one time ,thirty minutes on another which I am not willing to trust that this company is a fair,just and honest transactional business,I just want to return my items amount agreed to pay at 90 day options is a little over **** my number is ********** my SSN is *********

      Business Response

      Date: 11/20/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    • Initial Complaint

      Date:11/19/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a current lease from progressive leasing which I'm paying on. we have a plan worked out but i am receiving 20+ calls a day from several different numbers all leading to the same company. I am trying to work and they interrupt my work day. I have asked them to not call me during my working hours but they continue to do so leading to all of their calls becoming almost harassment.

      Business Response

      Date: 11/20/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    • Initial Complaint

      Date:11/18/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Agreement no correct Not available to make ending payments

      Business Response

      Date: 11/20/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

      Customer Answer

      Date: 11/20/2023

       
      Complaint: 20889249

      I am rejecting this response because:

      Sincerely,

      ***************************

      Customer Answer

      Date: 11/20/2023

      Need account closed and will not file any legal action 

      Business Response

      Date: 11/20/2023

      Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing. 
      Recently you spoke with one of our agents, and a mutual resolution was reached about the concern on your lease-to-own account. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. 

    • Initial Complaint

      Date:11/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I purchased my washer, I was advised my cash price would be the retail cost. I paid $296 and would only owe 332. Inspoke with ******** who gave me two different amounts. Not only that I returned my ******* items and it was showing I was late, and she gave me information.

      Business Response

      Date: 11/17/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    • Initial Complaint

      Date:11/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never given permission for Progressive Leasing to withdraw money from my account. I spoke to my bank and they said that it looked like an old check that *** have been used in a transaction from someone. They put a stop payment on the check information and now they are withdrawing from my account, using the information of POS Debit **********************************************. They have been taking ***** per week from my account since September - I DID NOT place any agreements with them. I want them to refund my money and I want an explanation from them as to what is going on. I will be going to my bank to get a new account # and they will no longer be able to debit my account. This is fraudulent charges.

      Business Response

      Date: 11/14/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    • Initial Complaint

      Date:11/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been contacted by this business in person at my home.
      I have no knowledge of any accounts with them. I have recently been a victim of credit card fraud. I've frozen my credit and worked with the credit bureaus to remove unknown accounts.
      I have no information to provide to thus company regarding any business or purchasing with them.
      They need to stop coming to my home and harassing me regarding an account I have never opened with them.

      Business Response

      Date: 11/10/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

    • Initial Complaint

      Date:11/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a bed on lease from them that I can no longer pay and their customer service number is a joke. It doesn't even ring. They keep messaging me about a missed payment but when I say I need to end the lease they stop responding.

      Business Response

      Date: 11/07/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

    • Initial Complaint

      Date:11/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: 11/3/2023.//URL to the Android app that I used: ****************************************************************************************************************** //Details: I have two leases with PL. I made a payoff payment that was advertised on their app earlier this morning. I placed the amount of the payoff on the main screen $37.47 in the amount to be paid. The payment amount on the next screen was not the amount that was on the main screen. I proceeded with the amount on the main screen as that was what was told to me by the app. After I made the payment, the amount paid was applied to my OTHER account. NOT the account that I was trying to pay. This is a HUGE flaw with the app. This MUST be fixed. I have a video of me making the payment from my phone.

      Business Response

      Date: 11/03/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    • Initial Complaint

      Date:11/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the past I have always used progressive, and I don't really know if this is a progressive issue or best buy honestly or a bit about both. I paid off several things with prog, except the last items, i actually returned those to the best buy i picked them up from(and it was a headache) its been so long so i don't remember the specifics on everything but believe some things were speakers that arrived damaged.i thought everything was good because I have never received any emails, calls or letters. I finally want to use them again and log into my account to find I still owe them over 2 grand on this stuff that was returned! During the height of covid in 2021 and i dont understand why i was never contacted, checking my account they have the right email, right phone number and right address.. I have emailed progressive with no response, unfortunately i work to much to stay on hold(big hold times)its terrible to think you're in goo d standing as you always have been only to find out without even a single piece of communication when you need the service again you are not...and if Im still liable for these payments then I'll need best buy to return the returned merchandise (working merchandise) to me.

      Business Response

      Date: 11/02/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    Progressive Leasing, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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