Medical Supplies
Allen Medical Equipment-DeliverySee Hours
| Monday | Open 24 Hours |
|---|---|
| Tuesday | Open 24 Hours |
| Wednesday | Open 24 Hours |
| Thursday | Open 24 Hours |
| Friday | Open 24 Hours |
| Saturday | Open 24 Hours |
| Sunday | Open 24 Hours |
About
About This Business
Products and Services
Mobility Solutions
Wheelchairs, scooters, walkers, rollators, canes, and crutches.
Home Medical Equipment
Hospital beds, lift chairs, patient lifts, and bathroom safety items.
Health Monitoring Devices
Blood pressure monitors, glucose meters, pulse oximeters, and thermometers.
Rehabilitation and Support Tools
Braces, compression wear, exercise equipment, and hot/cold therapy.
Daily Living Aids
Eating, dressing, reaching aids, and personal care items.
Services
Same-Day Delivery
Rapid delivery service across North Texas.
24/7 Support
Round-the-clock customer service.
Professional Installation
Expert setup and installation of equipment.
Home Modification Services
Assessments and modifications for home accessibility.
Equipment Rental
Short-term and long-term rental options.
Product Purchase
Sales of high-quality medical equipment and supplies.
Allen Medical Equipment provides reliable products and exceptional services to improve the quality of life for their customers.
Business Details
- Local BBB:
- BBB serving North Central Texas
- BBB File Opened:
- 12/13/2023
- Business Started:
- 1/23/2020
- Alternate Names:
- Allen Medical Equipment Limited Liability Company
- Business Management:
- Ms. Thelma A. Udombang, Owner/Director
Additional Contact Information
- Principal Contacts
- Ms. Thelma A. Udombang, Owner/Director
- Customer Contacts
- Complaint Handler
- Ms. Thelma A. Udombang, Owner/Director
- Social Media
Additional Operating Hours
| Monday | Open 24 Hours |
|---|---|
| Tuesday | Open 24 Hours |
| Wednesday | Open 24 Hours |
| Thursday | Open 24 Hours |
| Friday | Open 24 Hours |
| Saturday | Open 24 Hours |
| Sunday | Open 24 Hours |
| Monday | Closed |
|---|---|
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
Additional Information
- Refund and Exchange Policy
- Bathroom essentials, non-electric mobility aids, and compression garments, orthopedics are non-returnable once used or if packaging is altered. Ramps must be returned within a day. Other products can be returned within 14 days in original condition for a full refund. Customers cover return shipping costs.
Special orders are final and non-refundable, including unforeseen circumstances like the loss of a loved one.
Lift Chairs, Power Scooters, Wheelchairs, & Hospital Beds in stock can be returned within 5 days in new condition, subject to a 30% restocking fee plus pick-up charges. Damaged or worn items are non-returnable.
Upon delivery and setup of rental equipment like Hospital Beds, Patient Lifts, Power Chairs, Wheelchairs, Lift Chairs, Oxygen concentrators, the renter is liable for the rental fee, including any charges for delivery or pickup. No refunds for early returns. Special order rentals are non-refundable.
Renters are eligible for a refund if the equipment is rented and returned on the same day.
Rental charges apply until equipment is called for pickup. Failure to schedule pickup incurs automatic charges. Allen Medical Equipment is not liable for damages, injuries, or losses during equipment rental. Report defects immediately for replacement or repair. Lost/stolen items are billed at retail prices.
At Allen Medical Supply, customer satisfaction is paramount. Contact us within 14 days if unsatisfied. Non-defective returns may incur a 30% restocking fee. Shipping fees for our errors are waived. Returns must be new, unused, in original packaging, with all accessories, and resalable. Return shipping is customer’s responsibility.
Obtain a Return Merchandise Authorization (RMA) before returning. Returns without RMA get store credit minus restocking fee. Customers pay return shipping.
Refunds for payments made via credit card, PayPal, or Apple Pay are processed upon receipt of returns. Allow 7-10 days for the refund. 30-90 days for all check refunds.
For defective or incorrect shipments, we refund product and original shipping costs and provide a UPS return shipping slip. - Other Resources
- Texas Department of State Health Services
1100 W 49th St
Austin TX 78756
Phone Number: (512) 834-6600
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.