Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother hired Consignment Crush to manage her estate sale beginning in February 2025. After approximately 10 months of attempting to obtain information, responses, and payment owed, I sent a formal demand letter requesting immediate payment. When I received no response, I went to the store in person to address the matter REMOVEDmy letter, I stated the balance was now several months past due, despite repeated promises and ample opportunity to resolve the matter, and that this delay constitutes a direct breach of your written agreement, which requires payment within 15 days after the sale and reconciliation. I also formally requested a copy of the signed contract and a complete, up-to-date list of all items sold and those still in their possession.During my first in-person visit, REMOVEDacknowledged that the 15-day payment term had not been honored. He also admitted they do not maintain computerized systems, accounting records, or inventory tracking of items sold, including pricing or timelines. (I have voice recordings documenting these statements)REMOVEDthen provided multiple inconsistent explanations and assured me payment would be issued by the following Monday, which did not occur. After repeated in-person visits, numerous follow-ups, and continued delays, we ultimately received the payment owed. However, the process was marked by a lack of transparency, accountability, and general decency. My familys lifetime of belongings was sold without any clear documentation of what sold, when, or for how much, despite contractual obligations.The owners, REMOVEDand REMOVED, are the most unprofessional, dishonest, irreputable, greedy, and unethical people I have ever worked with.I am filing this complaint to formally document these issues and raise serious concerns regarding their business practices. I can provide supporting documentation, including written correspondence, text messages, and voice recordings, upon request.

  Business Response

  Date: 04/14/2026

  This client has been paid in full and we consider the matter closed. 

  Customer Answer

  Date: 04/14/2026

  I am rejecting this response because:   What about all of the other past customers who had not been paid either (there are 4 in less than the past 6 months that I know of because they also chose to publicly post REMOVEDreview, plus who knows how many others that did not post), have ALL past customers also been paid in full now? And what about future customers? WREMOVED;">hat new measures have been implemented or business practices improved in order to prevent this from continuing to happen as it has for multiple years in the past? Is there now a computerized system in place to accurately track current/sold inventory, document sales prices, keep record of signed contracts/paperwork, etc.? 

• Initial Complaint

  Date:03/19/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father died in April 2025. In May 2025, I contracted with Consignment Crush to liquidate my father's estate valued at approximately $50,000. This included $40,000 stereo and speakers, and furniture for sale on consignment. We signed a contract via REMOVED. The agreement was for them to sell the items and remit my share of the proceeds after sales, less their commission. Despite repeated promises from the business via text, email, phone and in-person visits to the store, no payments have been made to date (March 19, 2026). Additionally, no accounting of sales has been provided. In October, 2025, I visited the store and left a message for REMOVED. They have since stopped returning my calls and emails entirely. I have attempted multiple follow-ups with no response. This appears to involve deceptive practices under the Texas Deceptive Trade Practices Act (DTPA), including false and misleading representations about payment and accounting, failure to deliver services as agreed (prompt remittance of consigned proceeds), and possible unconscionable conduct by taking possession of my deceased father's valuable property at a time of great grief for my family without fulfilling their obligations. Similar complaints from other consignors (visible on Yelp reviews) describe non-payment after estate sales, ignored communications, and difficulty obtaining funds or returns. I have suffered financial harm, as the estate has not received any proceeds from the consigned items, and the value of the furniture is significant (est. $50K). I request that the Attorney General investigate this pattern of conduct, require Consignment crush to provide a full accounting of all items (sold/unsold, sale prices/dates), remit any owed proceeds immediately, and take appropriate action to prevent further deceptive practices. Thank you for your assistance in protecting Texas consumers from these business practices.

  Business Response

  Date: 04/27/2026

  Thank you for bringing this to our attention. Our business experienced an unusually difficult operational period in REMOVED, and we are actively working through a structured plan to stabilize operations and complete all outstanding consignor payouts. We understand the frustration this situation has caused and are committed to resolving each account as we move forward. We appreciate your patience while we work through this process.

  Business Response

  Date: 04/27/2026

  Thank you for bringing this to our attention. Our business experienced an unusually difficult operational period in REMOVED, and we are actively working through a structured plan to stabilize operations and complete all outstanding consignor payouts. We understand the frustration this situation has caused and are committed to resolving each account as we move forward. We appreciate your patience while we work through this process.

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents used Consignment Crush to manage their estate sale in April of 2025. As of July 2025 they had not received the proceeds after numerous calls so they asked me, their son, to help get the proceeds distributed to them. I called REMOVEDand did not get through, but REMOVEDcaptured my number and called me back that night, July 24, 2025. He explained some things about the sale and told me he would generate reconciliation statement and send out the check.He did generate a reconciliation statement but never sent the check.On August 12, 2025 I reach out to REMOVEDabout the status of the check and he said they should see tracking. I asked for the tracking number and if he recalled the day the check was sent. He said his book keeper would send the tracking number and he did not recall the day the check was sent.The tracking number never arrived.On August 15, I left a message for REMOVEDto call me back but he did not. REMOVEDdid sent snapshot of a printed label, it shows posted was paid on August 13, 2025. But he told me the check had been mailed on Aug 12, so it turns out it was not mailed at all. See the text capture below.I texted back that I expect my parents to have their check by Monday August 18, 2025 delivered by REMOVEDor REMOVEDhimself.The check did not arrive.REMOVEDagain told me he would deliver a check on Aug 21, 2025, but no check was REMOVEDparents are elderly and I think REMOVEDis taking advantage of them, also known as elder abuse.After waiting 4 months its time for REMOVEDto pay up and I am filing this complaint with BBB, Yelp review and REMOVEDreview. Next up will be a call to the local new stations consumer hot line and a filing with small claims court for the reconciliation amount plus interest.

  Customer Answer

  Date: 08/25/2025

  This matter has been resolved, please close the complaint