Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this website scammed me out of 250 dollars for a free EIN service from IRS. Do not be dumb like me to give your information to them. they also misspelled the company name

  Business Response

  Date: 02/22/2023

  As explained to you this morning, you submitted your application with the incorrect business name. We explain in detail who we are, what we do and why we charge a fee. Once we have assigned an active EIN number, we cannot make any changes. The *** phone number was provided to you to update your EIN number. 

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Tax ID Support, charged me $250 to apply for an Employer Identification Number, which I later learned was FREE through the **** I was misled that this company was affiliated with the *** and therefore feel like I was scammed. I also see that there have been at least 100 similar BBB complaints to mine.

  Business Response

  Date: 02/15/2023

  First page of our website:

  What is an ***?

  
  An ***, also known as an Employer Identification Number or Tax ID Number, is used to identify a business entity, trust, estate, and various other entity types. All businesses in general need a ***, according to the **** A *** is usually required for licensing and permitting as well as opening a business bank account.
  What's the process?
  Step 1: Select your entity type and fill out our questionnaire.
  Step 2: Our agents will check for errors or omissions and process your request with the ****
  Step 3: Our agents will email your *** as well as your official *** document. You may also download your document from our website once it's been processed.
  The filing process for a new *** or Tax ID Number can be confusing for non-professionals. We work directly with the **** on your behalf, as your Third-Party Designee. If there are any issues that arise from the information you have provided, we will work on correcting the information and making sure your filing is done in a quick and correct manner.

   

  Under FAQ:

   

  Who we are

  
  We know that your time is valuable, and that there are many options to choose from when looking to file for an ***, however, we look forward to you choosing us to get this done for you. Our dedicated and knowledgeable representatives provide unmatched customer service to our clients and are excited to work for you.
  We are a private third-party company, with no affiliation to the *** or any government agency.
  We will make every effort to ensure this process is as effortless and stress-free as possible for you. We will take care of the federal filings to obtain the *** while you take care of your business.

   

  Why is there a fee?

  
  You can always go to the *** website to obtain your *** on your own, at no charge, however, for many of our clients, it is not that simple. When an *** cannot be assigned online, the *** must assign the *** manually. This involves strict policies and guidelines set forth by the *** that must be followed to obtain the ***. Specific documentation must be faxed in, along with official, federal forms that must be filled out meticulously down to the minute details. If even one box is checked incorrectly on the government form, your *** application will be rejected without any explanation, notice, or advisement. Our trained representatives will work on your behalf, completing difficult government forms, preparing supplemental documentation, and speaking to the *** to get your *** assigned.
  Let us eliminate the need for you to waste countless hours on the phone, sifting through endless instructions and complicated forms.
  Our website will assist you in selecting the correct entity type, and the simplified, easy-to-use application will allow you to submit your *** application to our trained representatives.
  Just like you can file your taxes on your own, most of us would consider paying a fee and have someone ensure that they are filed correctly; this is what we will do to assist you in obtaining your ***.

   

   

  We received your application on 02/12/2023. A email was sent to you explaining the following:

   

  ****,
  
  We received your application for a Sole Proprietor ***. However, your DBA name is too long for the space provided. Please respond to this email with an amended DBA name.
  
  Here is an example of what fits: ***************-Nation Plant & Garden Styl
  
  
  
  Thank you,
  
  Tax ID Support

   

  You responded with an updated DBA name and your application was processed and sent to the email address on file. 

   

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19398338
  
  I am rejecting this response because:

  I applied for an EIN through the *** website. It was free and took only a few minutes. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business has not made a concerted effort to show that it is not an affiliate of the **** They use the same color scheme. Further, the service provides no value-add; it simply submits information to the *** as one would do directly on the *** site. I see a lot of responses that are essentially "read more closely" but the fact is that Tax ID Support has minimized any evidence of the lack of affiliation. They will not make this refund as their business plan is solely to protect their scam but I write hoping to prevent others from making a similar mistake.

  Business Response

  Date: 01/27/2023

  We do explain who we are, what we do and why we charge a fee. We state that you can apply for this information at no charge through the *** website. We have a disclaimer on every single page of our website that states that we are a Third Party and not affiliated with the ***. 

   

  First page of our website:

  What is a ***?

  
  An ***, also known as an Employer Identification Number or Tax ID Number, is used to identify a business entity, trust, estate, and various other entity types. All businesses in general need a ***, according to the ***. An *** is usually required for licensing and permitting as well as opening a business bank account.
  What's the process?
  Step 1: Select your entity type and fill out our questionnaire.
  Step 2: Our agents will check for errors or omissions and process your request with the ***.
  Step 3: Our agents will email your *** as well as your official *** document. You may also download your document from our website once it's been processed.
  The filing process for a new *** or Tax ID Number can be confusing for non-professionals. We work directly with the ***, on your behalf, as your Third-Party Designee. If there are any issues that arise from the information you have provided, we will work on correcting the information and making sure your filing is done in a quick and correct manner.
  Customer Service
  Our agents have many years of experience and are well-trained in *** communication and filing your *** application. We review your application and advise you of any documentation needed prior to filing.
  Simplified Forms & Accurate Filing
  Leave the *** procedures and guidelines to us! We make this a simple process for you, our customer, by eliminating common mistakes known to halt the process. We assure your *** will be obtained promptly and accurately.
  Your Security
  All information is submitted behind a tight security layer within a PCI compliant data center. We want you to feel confident that your private information is safe and secure.

   

   

  Our disclaimer:

  Tax ID Support is a document preparation and filing service. We do not provide legal, financial, or any other professional advice. We work directly with the ***, on your behalf, as your assigned Third-Party Designee. If you go directly through the ***, we will not be able to assist you with a new ***. This website is not affiliated with any government agency including the US **** of ******** or the ************************* Use of the website is subject to our Terms of Service and Privacy Policy.

  Under FAQ:

   

  Who we are

  
  We know that your time is valuable, and that there are many options to choose from when looking to file for an ***, however, we look forward to you choosing us to get this done for you. Our dedicated and knowledgeable representatives provide unmatched customer service to our clients and are excited to work for you.
  We are a private third-party company, with no affiliation to the *** or any government agency.
  We will make every effort to ensure this process is as effortless and stress-free as possible for you. We will take care of the federal filings to obtain the *** while you take care of your business.

   

  Why is there a fee?

   

  
  You can always go to the *** website to obtain your *** on your own, at no charge, however, for many of our clients, it is not that simple. When an *** cannot be assigned online, the *** must assign the *** manually. This involves strict policies and guidelines set forth by the *** that must be followed to obtain the ***. Specific documentation must be faxed in, along with official, federal forms that must be filled out meticulously down to the minute details. If even one box is checked incorrectly on the government form, your *** application will be rejected without any explanation, notice, or advisement. Our trained representatives will work on your behalf, completing difficult government forms, preparing supplemental documentation, and speaking to the *** to get your *** assigned.
  Let us eliminate the need for you to waste countless hours on the phone, sifting through endless instructions and complicated forms.
  Our website will assist you in selecting the correct entity type, and the simplified, easy-to-use application will allow you to submit your *** application to our trained representatives.
  Just like you can file your taxes on your own, most of us would consider paying a fee and have someone ensure that they are filed correctly; this is what we will do to assist you in obtaining your ***.

   

   

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18904632
  
  I am rejecting this response because:

  My complaint is in regard to the lack of clarity on the relationship (it's only in the fine details). The business is expressing a lot of "technically correct" items. However, my larger concern is just making it more broadly known to the public to read the fine print and ignore the nearly identical color scheme.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17, 2023, I ended up on a website that appeared to be the **** I applied for an *** number and was charged $250.00 to establish an *** for my parent's estate. Later that day, I discovered that the *** does not charge for creating an **** Furthermore, I needed no other service from anyone, just the **** I immediately called the company, but the agent who answered the phone said that the *** document was already sent to me (and a number already generated). She said there is no way to cancel the number, or provide me a refund. She told me that I paid the money and that there is nothing she can do for me now. I would like a refund of $250 since I did not need, and will never need services from this company, and thought I was dealing directly with the **** I would also like my records purged from this company's systems to protect the *** from vulnerabilities. I am appalled that this company would take advantage of people trying to settle the accounts of their deceased loved ones.

  Business Response

  Date: 01/25/2023

  As explained to you, once we have provided the service, we cannot cancel the application. Personal information such as social is purged from our system once the *** number has been assigned. 

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18890964
  
  I am rejecting this response because:  The site looked too much like the *** site (I thought I was on the official *** site) and did not prominently display that the "service" I am paying for can be obtained for free directly from the ***, that there is no other service that I am benefiting from for this $250.  I only needed the *** and no other service - and could have gotten it directly from the *** if I had realized this wasn't the official site.   I would like my $250 refunded.  Regarding the purging of data, I do not want this company to have access to my *** - the number in and of itself creates a risk to the estate as it can be used by bad actors to do damage.  I also would like all PII purged, including my address and email.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/26/2023

  Once your credit card company has handled their dispute process, we will purge the entire application along with the *** number from our system. 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18890964
  
  I am rejecting this response because:  I did not yet get a response/confirmation from you regarding the $250 refund. This is being handled as a dispute by the credit card company (as referenced in your previous response), but as of early afternoon today they have not received your response to their inquiries.  Once they have received your response and the credit has been issued, I will mark this as satisfactory.  Thank you for agreeing to purge my data.  Please let me know when that is done.  Lastly, my understanding from the *** is that they cannot "cancel" the *** it generated, so I must use that number for the estate transactions instead of creating a new one through their site.  If this is incorrect, please let me know.  Thank you.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to file for an ein and thought I was on the irs website. Was charged $250. Want the request cancelled with a full refund. It was 7:30 pm est. Their offices are closed. I called and could only leave a voicemail due to being closed. Trying to connect with them before the request goes through. Thank you for your help.******

  Business Response

  Date: 01/18/2023

  After reviewing our records, we do show that you spoke with us regarding your cancellation, and we sent you a cancellation email for your records. 

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was applying for a FEIN for the first time and this website was linked from another legitimate website. They are essentially presenting themselves as a legitimate government entity (the **** by the way they name their site and present their information and do not have a clear and upfront disclaimer about who they really are until you look at the very bottom of their website (which you wouldn't automatically do if you already think you are working with the ****. There should be a header/banner across the top for people to see what company they are working with so they can make a reasonably informed decision instead of being tricked. They know they are scamming people; the website design, address and setup are all intentional. The customer service agent was incredibly rude and literally hung up on me after stating they don't do refunds. I filled out the form and unfortunately provided a lot of sensitive information and was charged $250 for something that is FREE directly through the government. Though the agent said that my information was purged from their system, I've already cancelled my card and will be contacting the three credit bureaus out of caution and concern. I will also be disputing this charge and will post honest reviews everywhere I possibly can so that people will be aware of this. This was an incredibly disheartening experience.

  Business Response

  Date: 01/13/2023

  Our website is not linked to any other website. When you do a ****** search, ****** provides links to services along with the *** website. Beside each link on ****** there is the word "AD" in big bold letters. This tells you the link is a paid service. 

  Our website is ********************************** not ***.GOV. When you are on the first page of our website it states:

  What is an ***?

  
  An ***, also known as an Employer Identification Number or Tax ID Number, is used to identify a business entity, trust, estate, and various other entity types. All businesses in general need a ***, according to the ***. An *** is usually required for licensing and permitting as well as opening a business bank account.
  What's the process?
  Step 1: Select your entity type and fill out our questionnaire.
  Step 2: Our agents will check for errors or omissions and process your request with the ***.
  Step 3: Our agents will email your *** as well as your official *** document. You may also download your document from our website once it's been processed.
  The filing process for a new *** or Tax ID Number can be confusing for non-professionals. We work directly with the ***, on your behalf, as your Third-Party Designee. If there are any issues that arise from the information you have provided, we will work on correcting the information and making sure your filing is done in a quick and correct manner.

   

  Under FAQ:

   

  Who we are.

  
  We know that your time is valuable, and that there are many options to choose from when looking to file for an ***, however, we look forward to you choosing us to get this done for you. Our dedicated and knowledgeable representatives provide unmatched customer service to our clients and are excited to work for you.
  We are a private third-party company, with no affiliation to the *** or any government agency.
  We will make every effort to ensure this process is as effortless and stress-free as possible for you. We will take care of the federal filings to obtain the *** while you take care of your business.

   

  Why is there a fee?

   

  
  You can always go to the *** website to obtain your *** on your own, at no charge, however, for many of our clients, it is not that simple. When an *** cannot be assigned online, the *** must assign the *** manually. This involves strict policies and guidelines set forth by the *** that must be followed to obtain the ***. Specific documentation must be faxed in, along with official, federal forms that must be filled out meticulously down to the minute details. If even one box is checked incorrectly on the government form, your *** application will be rejected without any explanation, notice, or advisement. Our trained representatives will work on your behalf, completing difficult government forms, preparing supplemental documentation, and speaking to the *** to get your *** assigned.
  Let us eliminate the need for you to waste countless hours on the phone, sifting through endless instructions and complicated forms.
  Our website will assist you in selecting the correct entity type, and the simplified, easy-to-use application will allow you to submit your *** application to our trained representatives.
  Just like you can file your taxes on your own, most of us would consider paying a fee and have someone ensure that they are filed correctly; this is what we will do to assist you in obtaining your ***.

   

  We do have a disclaimer at the bottom of each page. It is also under the "Submit Application" button as well for you to see. 

  Our website looks nothing like the *** website. The customer service agent you spoke with was very nice but explained to you several times that we could not cancel due to the service being provided. After you continued to repeat yourself and the conversation going nowhere, the agent asked if there was anything else she could assist you with and you continued on. At this point she told you to have a good day and disconnected the call. 

  We do not keep any personal information of our clients once we have provided the service. Sensitive information is completely purged from our records. 

   

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18808987
  
  I am rejecting this response because:

  By the overwhelming number of complaints this website/business has had, it is obvious that they have not made it sufficiently clear that they are not affiliated with the **** This site was indeed linked from another legitimate website and therefore did not display the word "AD" anywhere in the link. If this company was as clear and upfront as they say, they wouldn't have received the flood of negative comments that are currently posted on the BBB website and several other review sites. They state that their website looks nothing like the *** website. This is untrue. They use an almost identical form and very similar coloring. It it clear that they intentionally designed their site to be ambiguous. If not, they would clearly state their name at the top of each page and remind their unwitting/unwilling customers that they are not a government site. I would like them to do the right thing and offer a refund. 
  

  Business Response

  Date: 01/23/2023

  You stated that you filed a dispute. We explained to you that we will wait to hear from your bank regarding the charge.  Again, our website explains in detail who we are, what we do and why we charge a fee.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tax ID Support -is a scam, they impersonate the *** and when you think you are dealing with the ***, later to find out that you are not and that the money you were charged didn't need to happen because the real *** doesn't charge money for filing an EIN number. they charged my Discover Credit card $250!even the website address mimicks the *** *************************************** will not refund your money! ********, FRAUD, stay away!

  Business Response

  Date: 01/13/2023

  Our website explains in detail who we are, what we do and why we charge a fee. It states that we are a Third-************** and we are not affiliated with the **** We state that you are able to file this information at no charge through the *** as well and that you do not have to use our services. You agreed to the terms of services, that states once we have assigned an active EIN number, we do not provide refunds. 

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18729834
  
  I am rejecting this response because:

  Your Website is deceiving, it mimics the *** and when you asked for payment, it said for *** application. Even after being charged my credit card statement, said *** on it.  Indicating that I just paid the ***.

  If you were really a support service, and not trying to deceive or fool elderly folks, you would stated this fact at the top of your website and again before asking for payment. Instead, you hide all of that, and in fine print all the way far at the bottom in small font, of which I needed to re-look at after the fact. Which still doesnt say you are not the ***, but instead says you help with *** application.

  Once I spoke to the *** and got on the real site, it asked exactly the same questions, page by page, I was done in less than 3 minutes.  So you didnt do anything more in providing a service than the regular *** site.  THIS IN ITSELF SHOWS THAT YOU ARE A SCAM, and the amount charged is outrageous for the service provided.  $250!  ANOTHER RED FLAG THAT THIS IS HOW YOU TRAP FOLKS, because as soon as you hit pay, you can never get the money back because within minutes your company gets the *** NUMBER.

  I only paid because I truly believed (scammed by your site) that this was the true cost to be paid to the *** to receive a tax ID number for my husbands estate.  In reality the *** doesnt charge a *****.

  SCAMMING PEOPLE OUT OF MONEY IS WHAT SCAMMERS DO!  You have put all the effort into making your website seem and feel like the ***s website.

  If you were a real business you wouldnt hide what you are or what service you are providing in fine print at the bottom of your webpage.

  You would, like any legitimate business, publicize it at the top, explaining who you are, and what you do.  Instead, you do your best to deceive and hide what this site is.

  This dispute is not over and if I have to go as public on this as I can, I will!

  Request for full refund stands.

  Sincerely,
  
  ***************************

  Business Response

  Date: 01/18/2023

  The charge on ******* credit card does not say ***. It states *************. The application was placed on 01/03/2023 at 10:19 AM CST and the *** number was not even assigned until 01/04/2023 at 4:02 PM CST and sent to the email address on file. As tried to explain to you over the phone regarding your mothers account, we took you to our website and showed you where it states who we are and that we are a Third-************** You stated that ****** had already filed a dispute against the charge, and it was explained to you several times there was nothing we could do at that point. Yes, we ask the same questions because it is an SS-4 application, and the questions remain the same regardless of who you file through. If you actually went onto the *** website, you could tell the website's look nothing alike. Our URL is not ***.GOV.

  Now, as explained over the phone, we cannot issue a refund. We will wait to hear from ******* credit card company.

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to get a EIN for my business. I did a search and Tax ID Support came up and was definitely not clear that it was a third party site, not the **** I submitted a form and paid $250. I became suspicious and did some digging and found out what was really going on. I contacted my bank and as the charge is still pending I can't do anything on their end yet. I finally got a hold of someone from Tax ID and they said they would cancel my order. They did send a cancellation email saying it could take **** days. I have my doubts as to whether I will see that money again based upon what I am reading here.

  Business Response

  Date: 12/23/2022

  You are due a refund because the service was never provided. We started the cancellation/refund process this morning per your request. A confirmation email was sent to you regarding this cancellation. We have no issue at all issuing a refund to someone if it follows our policy. If a refund is delayed it is due to a dispute being filed by the customer. This is why we explain our cancellation process and to not dispute the charge because it will cause further delay. If you do not dispute the charge, your refund will be processed back to the original form of payment. 

• Initial Complaint

  Date:12/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needing an EIN number for my business, I went on the internet and googled irs EIN number and this scamming business came up first on the list. On 12/20/22 at approximately **** pm I applied, paid $250.00 dollars and sent. Upon more research I realized it was a scam and you can get your EIN from the *** directly which I thought I was on. I asked for a refund but they refused. As a college student this money I lost hit me hard in addition to causing me so much worry about my personal information being compromised and possibly a potential victim of identity theft

  Business Response

  Date: 12/23/2022

  We received your application on 12/20/2022 at 8:14 PM CST. Your application was processed and sent to the email address on 12/21/2022 at 9:04 AM CST. At 1:50 PM CST we received an email requesting to delete all personal information and to refund the fee. We stated that once we have assigned an active *** number, we cannot cancel/refund. You contacted our office at 1:53 PM CST by phone stating that we were a scam and that you did not read where it stated we are a Third-************** Our representative explained to you that since we have assigned an active *** number, we cannot cancel the application and explained where that information is stated on our website before placing the application. You stated that you were contacting your bank. The representative stated that we would wait to hear from them. You then had someone come of the phone and start yelling at the representative and she explained that we could not speak with him since it was not you.  You then emailed us asking if your personal information was deleted and if we sold your information to another company. We explained in email that all personal information such as social is purged from our system once the *** number has been assigned and that we do not sell your personal information to anyone. 

  You expressed your feelings and concerns about our company stating that we scammed you and it purposely comes up first on a ****** search. Our office manager explained to you every step on our website and all the information you "missed" when placing the application. We explained that ****** has the word "AD" next to the link, we explained that we have several pages on our website and disclaimers explaining that we are not the *** and that you can file this information at no charge through the ***. She explained that we are a paid service and gave you an example of another service you can do for free or pay someone to handle it for you. You stated that you did not need our justification regarding our practice. 

  Again, your personal information was not sold to any other company, and we no longer have access to your social. 

  You agreed to our terms of service stating that if we provide the service, you are not due a refund. 

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/22 I decided to finally get an EIN for my LLC that I just formed for the first time. I googled how to get an EIN and this website was the first that popped up and it said *** on it so I thought it was the right one. I proceeded to fill out all of my information and pay the $250 only to later discover that this website is NOT the *** or even remotely close to a government website. I have already disputed the charges with my credit card company because an EIN is free, and now this company has all of my personal sensitive information. I am now worried about identity theft since this company has my SSN. This company is fraudulent and meant only to deceive and harm consumers.

  Business Response

  Date: 12/19/2022

  First page of our website:

   

  What is an ***?

   

  An ***, also known as an Employer Identification Number or Tax ID Number, is used to identify a business entity, trust, estate, and various other entity types. All businesses in general need a ***, according to the **** A *** is usually required for licensing and permitting as well as opening a business bank account.
  What's the process?
  Step 1: Select your entity type and fill out our questionnaire.
  Step 2: Our agents will check for errors or omissions and process your request with the ****
  Step 3: Our agents will email your *** as well as your official *** document. You may also download your document from our website once it's been processed.
  The filing process for a new *** or Tax ID Number can be confusing for non-professionals. We work directly with the **** on your behalf, as your Third-Party Designee. If there are any issues that arise from the information you have provided, we will work on correcting the information and making sure your filing is done in a quick and correct manner.

   

   

  Tax ID Support is a document preparation and filing service. We do not provide legal, financial, or any other professional advice. We work directly with the **** on your behalf, as your assigned Third-Party Designee. If you go directly through the **** we will not be able to assist you with a new ***. This website is not affiliated with any government agency including the US **** of ******** or the ************************* Use of the website is subject to our Terms of Service and Privacy Policy.

   

  Under FAQ:

  Who we are
  We know that your time is valuable, and that there are many options to choose from when looking to file for an ***, however, we look forward to you choosing us to get this done for you. Our dedicated and knowledgeable representatives provide unmatched customer service to our clients and are excited to work for you.
  We are a private third-party company, with no affiliation to the *** or any government agency.
  We will make every effort to ensure this process is as effortless and stress-free as possible for you. We will take care of the federal filings to obtain the *** while you take care of your business.

  Why is there a fee?

   

  
  You can always go to the *** website to obtain your *** on your own, at no charge, however, for many of our clients, it is not that simple. When an *** cannot be assigned online, the *** must assign the *** manually. This involves strict policies and guidelines set forth by the *** that must be followed to obtain the ***. Specific documentation must be faxed in, along with official, federal forms that must be filled out meticulously down to the minute details. If even one box is checked incorrectly on the government form, your *** application will be rejected without any explanation, notice, or advisement. Our trained representatives will work on your behalf, completing difficult government forms, preparing supplemental documentation, and speaking to the *** to get your *** assigned.
  Let us eliminate the need for you to waste countless hours on the phone, sifting through endless instructions and complicated forms.
  Our website will assist you in selecting the correct entity type, and the simplified, easy-to-use application will allow you to submit your *** application to our trained representatives.
  Just like you can file your taxes on your own, most of us would consider paying a fee and have someone ensure that they are filed correctly; this is what we will do to assist you in obtaining your ***.

   

   

  Once we have assigned an active *** number, all personal information is purged from our system. We only keep record of your *** number in case you are needing it resent to you. 

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18600860
  
  I am rejecting this response because: the website appears to the untrained eye to represent the **** The questions asked are the same exact questions with the same wording that the *** uses. The only disclaimer on the home page is in tiny print at the very bottom. This website appears on a ****** search before the official irs.gov site. All of these things show that the site is intended to defraud the public. I am demanding a refund, purging of my sensitive information permanently from any and all databases immediately, and for your company to rescind the *** assigned to me. 
  
  Sincerely,
  
  ***************************