ComplaintsforTax ID Support

• Initial Complaint

  11/14/2023

  Complaint Type:

  Advertising/Sales Issues

  Status:

  Answered

  More info

  This website/company is 100% a scam that the actual *** should block/put down... I clearly don't work in taxes and was attempting to get an EIN number for a condo hoa fee.. well this site that basically passes as "***" will charge you 330 dollars for it; I assumed this was the real deal and of course it's not. I will now have to get a number from the actual *** site, dispute transaction with my bank, and talk to someone from the *** so that whatever this company requested is cancelled.

  Business response

  11/15/2023

  After reviewing our syst4em, we do not show that you used our services. We charge a one time fee of $250.00.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  The website is misleading and I submitted a request for the *** number. I realized the very next day that I didn't need to pay and I called the very next day to request a refund. The original request is showing that it is still "processing" and it has been over a month. Please see attachment. In addition, the phone # is constantly busy and they do NOT respond to online requests being submitted. I am requesting that my money be refunded in full ASAP.

  Business response

  10/11/2023

  We do apologize for the delay in your refund. A confirmation email was sent to the email address on file regarding your refund. 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing/Collection Issues

  Status:

  Answered

  More info

  Tax ID support is a scam. I tried applying for an EIN thinking it was the IRS website. When I got to the end for payment, I realized that an EIN doesn't cost $250. I tried leaving the page but accidentally hit submit button for payment. I immediately called Tax ID Support and was told I would be issued a refund. An email was sent on August 14, 2023 stating I would be issued a refund in 7-10 business days. I have yet to receive a refund and they blocked my phone number so I can't call them regarding my refund. I also reached via email to no avail.

  Business response

  10/03/2023

  We do apologize for the delay in your refund. A confirmation receipt was emailed to you at the email address provided. 

• Initial Complaint

  09/15/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  I have requested a refund, which they said would show up in 7-10 business days but it has been almost a month.

  Business response

  10/05/2023

  We do apologize for the delay in your refund. Your refund was processed, and a confirmation receipt was sent to your email. 

• Initial Complaint

  08/30/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  I online getting a ein number for a business permit. I thought I was contacting the IRS. I was charged 250.00 dollars. Later that day I received an email from tax id support stating they could not help me because I already have an ein number and I would have to call the IRS at this number. When I called the IRS they verified my information and gave me my ein number. I asked if the would refund me the 250.00 since I already had one. They IRS lady told me I got scammed by a third party. I contacted the Tax id company and they agreed to return the money ( written in emails). They said wait 7-10 business days. Still no refund I'm concerned a company like this has my personal information now. Sincerely, ****** ******

  Business response

  08/30/2023

  A confirmation receipt was resent to your email regarding your refund. Your refund was processed back to the original form of payment. 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Billing/Collection Issues

  Status:

  Answered

  More info

  I was going through an old statement on my credit card and found a charge for $250 that I was totally unaware of and had not previously noticed. This is the description: TAX ID SUPPORT ************ TX, date 3-18-2022. I went through all my emails for that date and there was nothing. I realize this is beyond the one year limit you normally deal with. I decided to do a search and found that this company often scams people. I vaguely recall that last year I was trying to get some sort of government clearance to be able to more easily do business from my home in Zambia, but I do not recall this company and I certainly didn't authorize $250 on my credit card. I'm wondering how they got my card number. Please note, I am a US citizen and have a US address: **** ****** Ridge Drive, *********, PA *****

  Business response

  08/28/2023

  We received an application from you on 03/18/2022 at 12:08 PM CST for a new EIN number under the name: ******* ****** LLC. Your application was processed on 03/21/2022 at 9:33 AM CST and sent to the email address: office@*************.com and a copy of your EIN number was sent to the mailing address in ***** OK. We have attached your EIN number to this complaint. We received your application because you filed through our website. At the end of the application, you were prompted to the payment page where it requested a one-time payment of $250.00 to process the application. 

  Customer response

  08/28/2023

  Complaint: ********
  
  I am rejecting this response because:  I had no knowledge that I was paying $250 to apply for an EIN. I have applied for an EIN before and never had to pay. Why would I agree to such a ridiculous fee?

  Why has the business not sent documentation to show where I agreed to their fee? Instead they send the document which is issued by the IRS and readily available to anyone. 

  My point is that they pose as the IRS and the consumer, such as myself if unaware that they are being scammed. 

  Sincerely,
  
  **** *****

• Initial Complaint

  08/21/2023

  Complaint Type:

  Billing/Collection Issues

  Status:

  Resolved

  More info

  Total scam, disguised as government website. Needed a tax id after my mother passed for a trust, and in my grief actually paid these evil demons $250. Not sure the tax id I received is even valid. Shame on you for preying on people. Will be filing a dispute with my credit card immediately!!!

  Business response

  08/21/2023

  First page of our website:

  What is an EIN?

  
  An EIN, also known as an Employer Identification Number or Tax ID Number, is used to identify a business entity, trust, estate, and various other entity types. All businesses in general need an EIN, according to the **** An EIN is usually required for licensing and permitting as well as opening a business bank account.
  What's the process?

  
  Step 1: Select your entity type and fill out our questionnaire.
  Step 2: Our agents will check for errors or omissions and process your request with the ****
  Step 3: Our agents will email your EIN as well as your official IRS document. You may also download your document from our website once it's been processed.
  The filing process for a new EIN or Tax ID Number can be confusing for non-professionals. We work directly with the **** on your behalf, as your Third-Party Designee. If there are any issues that arise from the information you have provided, we will work on correcting the information and making sure your filing is done in a quick and correct manner.

   

  Tax ID Support is a document preparation and filing service. We do not provide legal, financial, or any other professional advice. We work directly with the **** on your behalf, as your assigned Third-Party Designee. If you go directly through the **** we will not be able to assist you with a new EIN. This website is not affiliated with any government agency including the US **** of ******** or the ************************* Use of the website is subject to our Terms of Service and Privacy Policy.

   

  We received your application on 08/16/2023 at 5:31 PM CST. When placing your order, you received a confirmation email with your transaction ID number and a link to check your order status. On 08/17/2023 at 8:42 PM CST, we sent you an email to confirm your Trust start date. This email was from ***************************** and signed as Tax ID Support. You responded to that email with the correct information, we updated your application and processed your new EIN number. We did not disguise ourselves as the **** All information was there stating that we were not the **** You have not contacted our office regarding any issues with your EIN number or issues with the fee that you paid. 

  As explained in our terms of service that you agreed to when placing the application, once the application has been processed, we do not issue a refund. 

  Customer response

  08/21/2023

  This company is predatory and presents themselves as being affiliated with the *** when they are not.  We genuinely thought we were communicating with the *** but were duped.  ****** learned. 

  Customer response

  08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  W ******

• Initial Complaint

  07/31/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Resolved

  More info

  Date of transaction: 7/25/2023 I am in the process of starting a mental health, wellness business and thought that I was on the *** website obtaining my *** number I completed the required information and prior to hitting send I noticed that it was asking for the fee of $250 for the *** number - I initially thought that's weird. However, against my better judgment hit send and then reflected to self. The *** does not charge you to obtain *** number for tax purposes. I immediately called my bank asking them to stop payment as this site in my opinion is highly misleading - and predatory.I received an email from the company approximately 2 to 3 hours later advising that upon attempting to ascertain an *** number they found. I already had one on file and only one number is assigned per day so they would attempt to file another number the following day?????? I responded advising that I had asked the bank to put a stop payment on the amount given. I feel it was misleading in fraudulent. I subsequently then received a follow-up reply later on that evening advising that if I filed a fraud complaint that it would take much longer to get my money back and I could expect it to be returned with an 8 to 10 days.J...While processing your application for PLLC, we received an error message REF 114. This means you have already obtained a Federal Tax ID number (***) for the day. The *** only allows one *** per social security number, per day. We will be able to process your application the next business day.Thank you,Tax ID Support 216892:968127 I have registered my own *** after I realized that this site was not from the *** and put a stop on your payment..Show quoted text Hi ****,We received your request to cancel Transaction ID #********** . Please allow **** business days for the cancellation/refund process. Once the funds have been submitted back to the original form of payment that was used, you will receive a confirmation email letting you know. Please note that if you file a dispute/chargeback with your financial institution at any time during this timeframe, we will be unable to complete your refund.Thank you,Tax ID Support Show quoted text

  Business response

  07/31/2023

  Your refund was processed, and a confirmation receipt was sent to your email. We explain to not file a dispute due to our system. If a dispute is file, usually your card is canceled, and we are not able to issue a refund. Either way, your refund was processed. 

   

  Customer response

  08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the receipt of refund - however as I am typing response, refund in account states that it is still pending. Thank You
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/10/2023

  Complaint Type:

  Problems with Product/Service

  Status:

  Resolved

  More info

  on 6-29-2023 I went online ****** search and looked up tax EIN and this company pretends to be the actual IRS unless you see it in the fine print where they say they are not (all other BBB complaints state the same). I paid $250.00 to get an EIN number and then within 2 minutes got a reply saying I already had one and they can't help. I sent email to cancel my order and refund, and they said they will but for me not to file a dispute.. they say it takes **** days but I called within 1 hour to cancel and they couldn't just do a reversal? suspicious.. here is the email below:From: Tax ID Support <*****************************> Sent: Thursday, June 29, 2023 12:12 PM To: ********************** Subject: Re: EIN Application Hi We received your request to cancel Transaction ID #********** . Please allow **** business days for the cancellation/refund process. Once the funds have been submitted back to the original form of payment that was used, you will receive a confirmation email letting you know. Please note that if you file a dispute/chargeback with your financial institution at any time during this timeframe, we will be unable to complete your refund.Thank you, Tax ID Support

  Business response

  07/10/2023

  As explained to you this morning (July 10th, 2023) the cancellation/refund process takes **** business days and today is the 6th business day. Your refund will be issued as long as the card is valid and not cancelled. We state not to file a dispute because once a dispute is filed, we are not able to issue a refund. 

  Customer response

  07/11/2023

   
  Complaint: 20291667
  
  I am rejecting this response at this time, 7-11-2023 6:17pm because I have not received a refund yet.

  I have not filed a dispute and my credit card is active.

  I will close complaint after I see a refund in my *********** card, which I see online everyday.

  
  Sincerely,
  
  *********************************

  Customer response

  07/13/2023

  do not close this complaint.. I have not received a refund and nothing is even pending at my back for a refund.

  When I see this company has initiated a refund I will contact BBB right away and close complaint.

  as of right now. they have not refunded my $250.00 and I'm pretty upset about it considering the hundreds of BBB complaints they have with doing the same thing to people.
  

  Business response

  07/13/2023

  Your refund was full processed on 07/11/2023 and a confirmation receipt was sent to you the same day. 

  Business response

  07/17/2023

  Refund was applied on 7/11. 
  
  Card Refund Success
  Approved 07/11/2023 8:54:50 AM CDT $-250.00
  API ************* [[email protected]]

  
  Card Settle Success
  ACCEPTED 07/11/2023 7:45:14 PM CDT $-250.00
  Internal [[email protected]]

  Customer response

  07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I received the refund on 7-16-2023 and I checked everyday since I was told by the company that I would be getting refund in **** business days..

  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  06/13/2023

  Complaint Type:

  Advertising/Sales Issues

  Status:

  Answered

  More info

  This site is disguised as the *** site where you apply for an EIN number. Obtaining an EIN number is a free service yet this company shows up in the search above the *** website and charges $250 for a free service. I was under the impression as well as many others per all the reviews that this is the *** fee. I am sure somewhere on their website it states otherwise but their intentions are to deceive the public into thinking this is the fee to obtain an EIN. No one would actually knowingly pay $250 for a free service. When asking for a refund they said we look forward to hearing from your bank.

  Business response

  06/15/2023

  We received your application on 02/06/2023 at 12:05 PM CST. First page of our website:

  What is a ***?

  
  An ***, also known as an Employer Identification Number or Tax ID Number, is used to identify a business entity, trust, estate, and various other entity types. All businesses in general need a ***, according to the **** A *** is usually required for licensing and permitting as well as opening a business bank account.
  What's the process?
  Step 1: Select your entity type and fill out our questionnaire.
  Step 2: Our agents will check for errors or omissions and process your request with the ****
  Step 3: Our agents will email your *** as well as your official *** document. You may also download your document from our website once it's been processed.
  The filing process for a new *** or Tax ID Number can be confusing for non-professionals. We work directly with the **** on your behalf, as your Third-Party Designee. If there are any issues that arise from the information you have provided, we will work on correcting the information and making sure your filing is done in a quick and correct manner.

   

  Tax ID Support is a document preparation and filing service. We do not provide legal, financial, or any other professional advice. We work directly with the **** on your behalf, as your assigned Third-Party Designee. If you go directly through the **** we will not be able to assist you with a new ***. This website is not affiliated with any government agency including the US **** of ******** or the ************************* Use of the website is subject to our Terms of Service and Privacy Policy.

   

  Under our FAQ Page:

   

  Who we are

  
  We know that your time is valuable, and that there are many options to choose from when looking to file for an ***, however, we look forward to you choosing us to get this done for you. Our dedicated and knowledgeable representatives provide unmatched customer service to our clients and are excited to work for you.
  We are a private third-party company, with no affiliation to the *** or any government agency.
  We will make every effort to ensure this process is as effortless and stress-free as possible for you. We will take care of the federal filings to obtain the *** while you take care of your business.

  Why is there a fee?

  
  You can always go to the *** website to obtain your *** on your own, at no charge, however, for many of our clients, it is not that simple. When an *** cannot be assigned online, the *** must assign the *** manually. This involves strict policies and guidelines set forth by the *** that must be followed to obtain the ***. Specific documentation must be faxed in, along with official, federal forms that must be filled out meticulously down to the minute details. If even one box is checked incorrectly on the government form, your *** application will be rejected without any explanation, notice, or advisement. Our trained representatives will work on your behalf, completing difficult government forms, preparing supplemental documentation, and speaking to the *** to get your *** assigned.
  Let us eliminate the need for you to waste countless hours on the phone, sifting through endless instructions and complicated forms.
  Our website will assist you in selecting the correct entity type, and the simplified, easy-to-use application will allow you to submit your *** application to our trained representatives.
  Just like you can file your taxes on your own, most of us would consider paying a fee and have someone ensure that they are filed correctly; this is what we will do to assist you in obtaining your ***.

   

  Your application was processed on 02/06/2023 at 5:14 PM CST and sent to the email address you provided. On 06/13/2023 at approximately 8:30 AM CST you contacted our office wanting to cancel. It was explained to you that we are unable to cancel since the application has been processed. You voiced your concerns about our website and expressed how we were a scam. You then stated that you would just contact your credit card company and we explained that we would wait to hear from them. 

   

  We have many clients that are willing to use our services because they actually understand our services. We provide an easy way to obtain your *** document in case you misplace it.  We also handle the manual process through the **** which is the majority of our clients. 

   

  As explained in our policy, once we have assigned an active *** number, we are not able to refund the fee. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩